Using the Community

I have just had twelve emails about a thread that contains just five replies. Either something is wrong with the system or the poster had problems because they used the quick reply option. I suspect they pressed Enter to complete a paragraph but that posted what they had entered, then they edited the reply. That issue has been reported in the New Forum Issues thread but this shows there's a seriously frustrated user out there who will soon be joined by many others. It took me a while to figure out why I had so many emails and, without the thread title, they were related.

 i want to know how to solve this problem

no me dejan cancelar mi suscripcion necesito ayuda urgente 

Hi On the new forum - (which I understand is work in progress) I see the sub forum "community help"  is this forum for ACP's? It seems to perhaps be public (althoigh not listed on the home page anywhere I can see) and people seem to be posting nebulous questions to it.  mayeb this particular forum needs an explanationas to what its for, i.e. what should be posted here?    thanks neil barstow, colourmanagement  

I recently received an "Adobe Support Community Mailer" and have reason to believe it is supicious. I looked for a way to contact someone at Adobe to discuss it, and am unable to contact a person direcctly. I use Adobe daily, that will not change, but am not encouraged to participate in the open exchange of ideas, knowledge, and needs under the circumstances. Please only help me contact someone at Adobe if you can, this may be a security issue for me and my account, I have already changed my password out of caution. Thanks

I have searched Google for an answer to a question, and have gotten a lot of links to answers in this forum. However, when I click the links to the posts, I am taken to the home page of the forum, WTF?! E.g. typing in https://forums.adobe.com/thread/310215 will direct me to https://community.adobe.com/

Ich habe ein Farbprinter Xerox Phaser 7800DN. Wenn ich von InDesign, Photoshop oder Acrobat aus printe, werden die ganzen Inhalte (Bilder, Logos etc.) zu dunkel im Druck, ca. 15% dünkler als normal. Habe in den Dokumenten im RGB- und im CMYK-Modus getestet. Die Farbprints sind immer zu dunkel. Als Farbeinstellungen habe ich z.B. bei InDesign folgendes eingestellt: Europa, universelle Anwendungen 3 // RGB IEC61966-2.1 / CMYK Coated FOGRA39 eingestellt. Als Test habe ich auch vom Office-Programm Word (in RGB) aus die gleichen Inhalte geprintet und da werden die Farbprints in der Helligkeit korrekt gedruckt. Von dem her gehe ich davon aus, dass eine Einstellung in den Adobe CC-Programmen nicht stimmt.Kann mir jemand weiterhelfen, um das Problem zu lösen? 

Obviously, as usual with Adobe, the customers are the beta testers. The only thing that I can do normally is to create a new thread. Otherwise... - The Reply button sometimes does nothing, sometimes opens a useless one liner editor. We do need a normal editor when answering.- Sometimes my posts are published, sometimes they are not. It's random. I don't get any confirmation about posting failure or success.- The Jive software was already terrible but this one is even worse. I couldn't imagine that this was possible.

Please give abiltty to receive emails into inbox from seperate forum. 

Without line numbering, you can't refer to particular lines of code, which makes it difficult to explain what the code does. Please add line numbering -- maybe as an option -- to the code sample box.   P.

So it looks like there was an update to the forums overnight? Now some of my content is missing. I had a post from a few days ago in the Audition community and it's gone now. I also posted in this community earlier today about a crash I've experienced with the forums but that seems to be gone as well. Why is it that nothing Adobe makes works properly? I spend so much time troubleshooting Adobe products. LR, PP, AME, AE--I have issues with all of them almost every day. As I write AME keeps getting stuck rendering. I started it running last night before I went to bed expecting to have videos to take to a meeting this morning but no, it hung near the end of the first video and nothing got done so I'm out of luck. I spend hours a week trying to work around some stupid problem with Adobe software. PS is the only thing I don't have any major issues with. It's annoying the way it steals focus all the time but it works well. This is supposed to be professional software for professional people

If I search for “Community Help,” this board doesn’t appear in the results. The only way I even know this exists, or how to get here, is from Tricia Lawrence’s “Weekend Wrapup” document that includes a link to this board.   

He descargado Adobe Dígita Editions y no he podido autorizar el App en mi equipo porque no he recbido mi Adobe-Id ni el Pasw. Quisiera saber si existe un algún requisito que no he pasado por alto.I have downloaded Adobe Digit Editions and I have not been able to authorize the App on my PC because I have not recived my Adobe-Id nor the Pasw. I would like to know if there is a requirement that I have not overlooked.

Daughter has 2 laptops (Macs). Enterprise through university. Everything on first computer is fine. Second computer acted like Premier Pro was a trial. Now that trial has run out, we are trying to install, but it shows only the "basic" stuff on her plan. Won't allow us to install anything even though they are all installed on her other computer. We know she does have access. Adobe won't help as it's an Enterprise account. And it's a Sunday. HELP! 

Hi, I use InDesign sporatically (probably two to three times per year) for projects (posters, newsletter, ads). Is there a way to subscribe to InDesign as needed? I'm paying $33.46 per month for a subscription. Is anyone aware of a "pay as you need" way to use InDesign? I've tried using Pages or Microsoft Word for these types of projects, but I much prefer the array of capabilities offered in InDesign.  Thanks for suggestions. 

Пожалуйста верните мне мой аккаун..Я его вернула но там пропали все мои 160 фотографий, там были пресеты(( Если можно как-то вернуть эти фото,ПОЖАЛУЙСТА(( Please return my account to me ..  I returned it but all my 160 photos disappeared there, there were presets ((If you can somehow return these photos, PLEASE ((

I got access denied messages when I use one of my google account. Can someone help me to check?   thanks.

Right now EMAIL ME WHEN SOMEONE REPLIES is checked by default   Please change this to UN-checked as the default setting

The forums' first page waste a lot of space. About a third of the screen, the right-hand side, is topics and related communities. The left-hand side of the screen shows the topic list, and because of all the space inserted. I can see only four subject titles. Some requests/suggestions:   - The topics can go in a single line before the first subject line.   - The 'related communities' icons can go in a single line or single column. Use just isons: No need to explain that the Ps icon is Photoshop, we all know that. And do we really care how many conversations there are in those related forum? I don't.   - There's no need for the date to be on a separate line   - The line with icons (views, replies, likes, translate) has too much space below it. When you move the Topics and Related communities sections (I live in hope), then those icons can go after the subject lines.   P.

I wanted to make sure I logged these two critical items here and filed under the “bug” tag:   When reading posts in a board, there is no way to keep track of which posts have/have not been read, or which have new content that needs to be reviewed. In the previous forum software, new content was distinguishable with boldface in the topic titles.  When viewing a list of posts in a board, there is no sorting mechanism to bring newer content to the top. If a user posts a reply to an older topic, that topic remains buried chronologically according to when the original topic was created. There is no sorting option to bring newer replies to the top for reading.    There are a ton of other things, but these two in particular make it nearly impossible to read/manage/respond to posts in a reliable and effective way.    Also, if any of the staff read this, it would be good to understand whether it’s better to break up a post like this one into two separate posts, o

Hi, we are an IT based company in Bangladesh and selling different kinds of software in Bangladesh. We are also a partner of Adobe. Time to time having some query from the market but not getting any support from Indian Disti whenever asking. Not even replying us against our query. We don’t know the reason behind that but its hampering my business and reputation in the market. Anyone there who can suggest me what to do now?

Suppose I want to go to the InDesign scripting forum. I first go the the general InDesign forum, then I click 'Scripting'. I enter a conversation, and when I want to go back to the topic list I click the Browser's left arrow. But that returns me to InDesign's general forum. I want to stay in the scripting forum. I haven't seen any workarounds.   P.

I am seeing a lot of posts in the Community Help forum that are product specific. Those posts could easily go unanswered because the relevant experts will not be expecting to see them here. The title of this forum should change to something less ambiguous which would make its purpose obvious. Also add a description of that purpose in the header please.

Um mir sämtliche Optionen und die beste Qualität zu erhalten fotografiere ich im „RAW“-Format.Nach dem speichern auf den PC konvertiere ich das Foto in das „PSD“-Format. Dies ist mein Master-Foto. Die originale „CR2“-Datei wird gelöscht.Die Bearbeitung erfolgt in Lightroom und/oder in Photoshop. Zur Ausgabe dienen (je nach Art der Ausgabe) die Formate „.tif“ oder „.jpg“. Wozu benötige ich das Grafikformat „.dng“ zumal es verlustbehaftet ist?Eine weitere Frage:Es kommt vor, dass ich mich schlecht entscheiden kann, ob das bearbeitete Foto (Variante A) nicht doch etwas anders bearbeitet werden sollte (Variante B). Also konvertiert man beide Varianten in „.tif“. Leider sind dann die Bearbeitungsschritte nicht mehr zugänglich.Sollte ich nach einiger Zeit eine bessere Idee bekommen, muss ich die komplette Bearbeitung (mit ein oder zwei Änderungen) wiederholen. Das ist teilweise sehr aufwendig.Wie kann ich die Bearbeitungsschritte abspeichern, um später vielleicht darauf zurück greifen zu kön

Starting today (didn't happen yesterday) when I leave the forum and exit Google Chrome, and come back later, the forum has 'forgotten' me and I have to click the sign in button   I am not asked to re-enter my ID and PW so the forum HAS the information... it just doesn't seem to remember