Account, Payment, & Plan

I would like to cancel my subscription by cancel my plan before payment due date, but no response and page is freezing

I’ve been getting double billing for a Plan I subscribed to. I only have two devices connected using one plan, I paid for just one plan but I see two plans on my account, why is that? where can I get support, I need to be refunded, because the other plan just appeared since day one, but I just realized I’ve been getting double billing.  

Hello Adobe Community Team, I am writing to report an incorrect charge applied to my account during a free trial subscription. I signed up for the monthly Adobe Premium services free trial and approved the Google Pay auto-pay mandate with the understanding that the amount would be charged only after the free trial period ends and cancelled the same under free trial period because I am not intrested in the service u hv been providing. However, to my surprise, an amount of ₹6200 was deducted immediately from my Google Pay account right after activating the free trial. This is incorrect and does not align with the terms of a free trial subscription. I clearly opted for a free trial, and no upfront payment should have been deducted at this stage. I request Adobe to: 1. Investigate this issue at the earliest2. Refund the incorrectly charged amount of ₹62003. Clarify why the charge was applied despite selecting a free trial plan Please let me know if any additional details are required from

Hello,I would like to delete my Adobe account and data. I have no subscriptions. I have tried using the “Data and privacy” section, only to get a red triangle and an error. The chatbot does not help and the agents only refer me back to the “Data and privacy” section or just leave the conversation.RED TRIANGLE ERRORSCan I get my account and data deleted please?

Hello everyone,I would appreciate your advice regarding my Adobe Stock subscription.Here is what happened:I signed up for what I believed was a 7-day free trial.Unfortunately, I did not realize it was an annual plan paid monthly.I missed the 14-day cancellation period.The subscription was set to be paid using my Visa card ending in 2477.For the past few months, the payment on that card failed because there were insufficient funds.On July 27, 2026, Adobe emailed me saying there was a payment issue and asked me to update my payment information.I did not click the link, update my payment method, or make any changes to my account.Later that same day, Adobe charged a different credit card that was already saved on my Adobe account for another subscription.I was surprised because I never changed the payment method for this subscription and did not expect Adobe to automatically use another saved credit card.Now, if I try to cancel the plan, Adobe asks me to pay an early cancellation fee of ap

I haven't saved the files on my local computer, only on my adobe cloud, and now I don't have access to it anymore, it's all gone. Is there a way to recover it?

Why its easy to subscribed with any adobe services and very diffucult to unsubscribed, can any body help me to unsubscribed to pro and AI services, when i reached out cancel plan the page not appear at all and make continous loading without appearthis is continous problem , so iam subscribed with monthly plan so its logic when i wanna unsubscribed i can do it easily , i tried different browsers different time private page mobile or web but i cant and if i wanna to add services its so easy

I want to be refunded immediately I did a trail version and entered my account details now am being debited please refund me 

I cant cancel it, I been trying for news now. Please help  

My Adobe account service plans will not show up. This wasn’t the case last time I extended my free trial. For context, I signed up about 2 weeks ago for a free trial, and then on the day it was going to expire, I saw that it can be extended for another 1 week, so I chose that option. Then today, as I am about to cancel my extended trial, my plans conveniently will not show up. Here is everything I have tried:cleared my browser cookies and cache signed out and signed back in again tried using Safari browser (instead of Chrome) tried it on my phone tried to remove my credit card information so that payment will not go through, but apparently there is not option at all to remove your card information. I can only edit the card details (it will detect if there is a wrong digit or cvv) or replace it with a new payment method. No option to remove at all. tried to look for a way to contact live support here: https://helpx.adobe.com/ph_en/contact.html and saw a “Start now” link at the bottom un

您好，       我於 2026 年 7 月 27 日在學校的公共電腦使用 Acrobat Pro 的 7 天試用功能時，沒有發現前一位使用者仍登入其 Adobe 帳號，因此誤將自己的信用卡輸入到該帳號中。因此，我的信用卡目前綁定在他人的 Adobe 帳號下。我不知道該 Adobe 帳號及 Email，也無法登入取消試用。目前信用卡已有一筆 0 元的預先授權紀錄。我可以提供持卡人姓名及信用卡後四碼，請協助依據付款資訊查詢這筆試用訂閱，並在轉為付費訂閱前協助取消。謝謝您

today i purchased creative cloud pro everything seems fine at first but then i downloaded the desktop app and logged in and i tried to download after effects but i couldn’t because it says ‘’buy’’ i have checked my subscription and plan so my plan had after effects but i still can’t download any of the other apps too 

Good afternoon. I'm encountering an Adobe installation error; I've already tried various versions and user accounts, and even formatted the machine twice, but nothing solves the issue. 

I need to cancel my plan. A sign telling me to contact <support> appears, but support is <not available>. Why can't I cancel my plan <at any time> as stated in your page?

Problème facturation- lightroom fonctionne parfaitement sur application iPhone et l’abonnement aussi-Demande de renouvellement sur application lightroom MacBook. J’ai donc procéder au paiement de renouvellement et ça été confirmé par Email et la banque. Cependant, j’ai toujours le message de renouvellement qui affiche toujours. Je suis bloqué pour accéder à l’application lightroom MacBook. Il y a t’il une erreur ou un autre problème ? Qui contacter ? Et comment solutionner le problème? Et est-ce normal d’avoir 2 abonnements (1 sur mobile et un autre sur MacBook) ?  Merci pour vos retours 

I'm posting here in the hope that someone from Adobe can finally provide a clear answer.My case has now been ongoing for over two months. During that time, Adobe has repeatedly confirmed in writing that refunds totalling €1,025.05 had been approved, initiated and would be processed. To date, I have received only €35.75. Over multiple support cases I have been given several different explanations:The refunds had been processed. The refunds were delayed because of a card issue. The refunds were rejected because my old card had expired. The refunds would instead be processed to my new payment method ending ****, which I provided through Adobe's secure payment link. Today I contacted my bank.The bank informed me that their systems cannot investigate refund attempts that never reach them highlighting these are EXPIRED cards, meaning they cannot verify Adobe's claim that my bank rejected the refund.This leaves me with a simple question:If Adobe says my bank rejected the refund, what evidence

Hi everyone,I already subscribed to Creative Cloud Pro, but when I try to access or renew it, the system shows this message: "This purchase is not compatible. You already have Creative Cloud Pro," and it blocks me from proceeding.The problem is that even though this message says I already have an active plan, I'm not able to use it normally / the system doesn't seem to recognize my subscription in the account I'm logged into.I've already tried:- Logging out and back in- Clearing browser cache / using incognito mode- Checking that I'm using the correct Adobe IDNone of this has worked, and the virtual assistant hasn't been able to resolve it either.Could someone from Adobe support please check the status of the subscription linked to my account and help me fix this inconsistency? I need to be able to use the plan I already paid for.Thanks in advance!

I’ve logged out and back in to Creative Cloud. Both in the app and in a web browser. Lightroom and Lightroom Classic options are Free trial and Buy. When I click through I see the following message:  

I bought the photography pack a few hours ago but everytime I try to access it, it only comes up with buy now or free trial, the payment went through it says I have the plan... Why can't I access it ?

I signed up for an Adobe free trial in Thailand (either Creative Cloud Pro or Illustrator specifically, I'm not certain which) intending to use it for just a few days. I forgot to cancel in time and was charged 3,889.45 THB in May.I cancelled shortly after that charge. However, I've continued to be charged 525.37 THB monthly since May under the merchant name "ADOBE*ILLUSTRATOR," including again in July. When I sign into my Adobe account, I only see one invoice (the original 3,889.45 THB charge), no record of this second charge or any active plan tied to it. When I try to open Illustrator, I'm redirected to a "choose your plan" screen, confirming I have no active access.I've tried Adobe's AI chat support to try to reach a staff member, but it told me I need an active plan to proceed, which I don't have, so it can't help me with anything. I have no other Adobe accounts or emails.Has anyone dealt with this before? I'd like this charge identified, cancelled, and refunded, since I have no v

LIGHT ROOM PLS STOP DIDUCTING MONEY IN THE ACCOUNT PLACED  beg yOU 

My Creative Cloud Photography Plan (1TB) renewed automatically yesterday. I no longer need the subscription. When I go to Manage plan > Cancel your plan, the page loads and then shows "An error occurred. Please try again." I have tried on Microsoft Edge on my PC and Safari on my iPhone with the same result. Please cancel my subscription and process a refund for the latest renewal charge if I am eligible.

i am subscribed to a student plan for the whole creative cloud services and i have set up autopay in g-pay for my monthly subscription. this month i did not have money on the date of payment so it got denied on the first attempt and on the next day when i had the money, the payment was successful. i have the invoice on g-pay and from adobe itself, yet whenever i use any adobe product, i still get reminded to clear my dues. they are asking me to update my payment details and pay again and when i try to update my payment details it tells me that the transaction has failed. 

Well i reactivated it and changed the plan now. But still, do i still charged? 

Hello,I am looking for assistance with Case 00526339. Back on July 2nd, I proactively reported a suspicious spike in downloads to ensure my account stays in good standing. Despite several follow-up messages and offering to have the suspicious funds deducted, I haven't received a response in 25 days.As an active contributor (recently included in the Top Sellers list for photos), I am eager to continue my work on the platform. However, I am currently unable to safely request a payout until this investigation is resolved.Could a moderator please help me escalate this case? I just want to clear my balance and ensure everything is correct.Contributor ID: 206657208Case ID: 00526339Thank you in advance!