Account, Payment, & Plan

I upgraded my private license to a commercial license via the custumer support. Now I‘m being charged for both and the contact at Adobe does‘t respond.What‘s wrong?

I have an Adobe Acrobat Pro subscription. I expect to be charged $31.99 for that. I however, see another deduction for $14.29. Is it possible that Adobe treat me as two different people, and recognise that I am the same person that they are billing twice? The lower rate may be from when I was a student. Please assist?

I've had the Behance Pro Annual Subscription for 1 year and want to cancel but when i try to cancel on the Adobe website it keeps giving me an error message.. How do I cancel? 

I took the 7 day free subscription and cancelled on the following day. After 7 days, there was a deduction of R388 on my account even though I cancelled the subscription on time. What could be the problem and when will I get back my money?

Hola! Hace meses están haciéndome cobros duplicados a mi tarjeta por el plan, necesito que paren estos cobros y que realicen devolución del dinero cobrado.Gracias 

I have been going round in circles trying to contact Billing.Is there not a simple email address or ticket system so that I can contact them?

I had cancelled before the trial ended, the trial ended and I got charged regardless - my subscription was converted to a a paid subscription.I noticed the credit card charge today.As I am still within the 14-day refund period, I would like to cancel the subscription and request a full refund.Any customer support channels are unclear to me - no tab, Adobe clearly does not want anyone to ask for refund, and has made the cancellation process sneakily convoluted.Could you please assist with this request? Either processing my refund or directing my message to the appropriate customer support channelsl.

Venho por este meio manifestar o meu desagrado relativamente a uma cobrança indevida efetuada na minha conta.Recentemente ativei o período experimental de 7 dias do Adobe Acrobat Pro, com início em 01 de dezembro de 2025. Cancelei a minha subscrição no dia 05 de dezembro, dentro do prazo estabelecido para evitar a cobrança automática de qualquer valor. No entanto, fui surpreendido com uma cobrança no dia 09 de dezembro, o que considero incorreto, uma vez que cumpri todos os procedimentos para o cancelamento antecipado, tal como estabelecido pelo app.Solicito, portanto, o reembolso integral do valor debitado, uma vez que não usufruí de qualquer serviço pago além do período experimental e respeitei as condições definidas pela própria Adobe.Em anexo deixo o e-mail com a confirmação do cancelamento do plano antes do fim do prazo do período experimental e confirmação da Adobe para conversão automática para a versão gratuita do app.Aguardo um posicionamento da vossa parte com a maior brevida

Hi everyone,I subscribed to an Adobe annual plan (billed monthly), but I didn’t realize it was a one-year commitment.Now I want to cancel it, but Adobe wants me to pay about 120 euros as a cancellation fee.I’m a student and I really can’t afford that right now. I don’t use the apps anymore.Has anyone managed to cancel their plan without paying the fee? What should I tell Adobe support to make them cancel it for free?Thank you so much for any help 🙏

Has anyone had this happen? I canceled my subscription online and saw the confirmation screen, but never got an email confirmation. Now I'm stuck paying over $150 for a service I thought was canceled. Any advice?

Señores, me han cobrado el costo mensual del plan anual, estoy investigando e indican que después de 14 días de inicio te cobran, pero a mí me llegó un correo electrónico, indicando que me reembolsan el total si hago la cancelación antes de los 30 días y así lo hice, pero igual se han cobrado.Seguí los pasos para la cancelación y ya no tengo cuenta personal con ellos, por lo que estoy usando la cuenta de mi empresa. Trato de comunicarme por los diferentes medios (que según ellos te atienen, pero nadie lo hace). Aquí solo es la comunidad o alguno de Abode monitorea estos mensajes?

Esqueci a senha da conta e perdi o acesso ao meu e-mail cadastrado para redefinir a senha. A conta requer verificação em duas etapas. Não consigo trocar o e-mail para redefinir a senha. Como posso resolver esse problema? Criei essa conta para tentar resolver!

Hello, I'm being charged 30$ a month for an account that is not mine. I have the card but I can't get in contact with a person without having an active plan myself apparently. I have already used the charge finder too and apparently there are no charges though they are showing up on my credit card

please someone help me contact someone. I am a student in college and need it for class projects but can’t afford that on a part time schedule with school debt to pay off.

I want to cancel my Adobe subscription. The account says I have to resolve a payment issue before I can make changes to my plan, but I don’t want to update my payment method. Please cancel my subscription manually.

Dear Adobe Support,I never expected I would have to resort to a public messaging board just to reach someone capable of resolving this issue.At the beginning of 2026, I cancelled my Photoshop subscription. Somehow, I was then enrolled in and charged €36/month for an AI Assistant service that I NEVER requested, approved, or used. To make matters worse, I later discovered charges totaling €145 had been taken from my account over several months WITHOUT any billing notification or warning emails. Frankly, this level of billing transparency is unacceptable.I am a student, and losing hundreds of euros over a service I never signed up for is extremely frustrating. I would like a full refund for all unauthorized charges.I look forward to a prompt resolution.Regards

Is anyone else experiencing this on a mac?I am on a Macbook Pro M2 Max chip. Every time Adobe updates I get this error.What’s the fix?

Hello, I’m asking about a refund for my “free” trail Subscription to Adobe Lightroom. I purchased a trial and then a few days after I purchase the trial. I got charged and nowhere. When I purchased the trial week didn’t say that I would get charged for that and so I tried to put in a refund request a few months ago and they said that they couldn’t process it until it went through to my bank account, but it did go through to my bank account and I have been charged. So I’m still waiting for that refund that I never got it.

My email was hacked, and it was the same email I used for my Adobe accountI had a paid account, but I luckily unsubscribed before; however, I have a huge cancellation fee to attend to. I just need to change the email on my account and deal with it.Is there any way to contact Adobe to help me? 

Buenos días, Quiero cancelar la suscripción del Creative Cloud Photography plan (one-year), pero no tengo la opción para cancelarlo. Como lo puedo hacer?

I can't cancel my subscription. I find it irrepressible on your part the page to cancel the subscription has a bug and it does not allow you to cancel the subscription, I need it resolved

Well i reactivated it and changed the plan now. But still, do i still charged? 

Hello, I’m LJ. I’d like a refund i’m not even using this acc now and i checked the the plan and it is connected here in this acc. i’m not even using this since then. And the worst part is the payment was from my tuition exactly tmr. I badly need it because idk where to get the money anymore. Thank you so much in advance.

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