Account, Payment, & Plan

Voglio annullare il piano di Adobe, ma non voglio pagare per la fine della prova gratuita come posso fare? 

Please d activate my subscription and not take money form my account

I desperately need to speak with an agent to transfer my account without cancellation fees due to my relocation.

Hi adobe support, could you please process a refund for the charge to my account for a free trial subscription?

Sousem histórico e erro no valor de créditos com data diferente para renovar Sou assinante do Creative Cloud Pro desde 05/08/2026, com pagamentos em dia (fatura de 05/10/2026 anexa). A regra da Adobe é que a renovação dos créditos de IA ocorra na data de aniversário da assinatura (dia 05). No entanto, o sistema da Adobe alterou a data de renovação para o dia 12/10/2026 e zerou meus 4000 créditos, alegando que eu usei toda a cota.Conforme os arquivos anexos, eu gerei apenas 8 imagens para um trabalho de faculdade, o que consumiria no máximo algumas centenas de créditos, e não os 4000. O painel do Firefly mostra "0/4000 créditos restantes" e o histórico de geração está vazio, provando que não houve esse consumo.Este não é um problema isolado. Outros usuários estão relatando o mesmo bug de perfil e desaparecimento de créditos no fórum oficial da Adobe (conforme print anexo). Trata-se de uma falha sistêmica grave, que está me impedindo de concluir um trabalho acadêmico.Solicito:1) A verifi

I have paid for adobe over a year and want to cancel as my University provides it for us. Its saying it is £181 to cancel which doesn’t make sense as i paid for the year i agreed How do i solve this

您好,我於2026年10月8日續約定單號碼AB08505000224CTW之項目,但刷信用卡費NT2173元後發現與我使用上不符,於是馬上取消此計畫,但誤點了一項目,產生了費用NT11550元費用,且信用卡銀行也告知成功刷費,不知這款項是什麼?可以一樣退款嗎?如是否網上說的罰款之費用,如是如此這未免太高了吧!請幫忙一下.

I thought I'd take advantage of the Amazon sale and buy two 1TB Photography plan codes so that I was covered for the next 2 years (something I have successfully done in the past) however this time instead of stacking the second code created a separate membership.   No problem I thought, just a technical error so customer services should be able to sort that out easily - how wrong I was.First I had to battle past the AI which really didn't want me to talk to a real person.  Once I finally got through the agent seemed to struggle to understand the issue - eventually they grasped the problem but couldn't do anything so they escalated it to a manager and assured me it would be fixed in 48hrs.48hrs later still not fixed.  Battled past the AI again which insisted my case was closed.   Got through to an agent who also insisted the case was closed but after re-explaining everything again said they could cancel the extra membership which would have meant I would have lost my money.  After sever

Ik moet mijn gsm nummer toevoegen in mijn account maar krijg telkens de melding dat er een fout is opgetreden tijdens deze handeling. Wat kan ik doen zodat ik deze gegevens wel kan invullen. 

Ich habe einen Fall im Adobe Chat eröffnen lassen um meine CS6 Lizenz zu übertragen. Der Fall wurde wenige Sekunden nach dem Ende des Chats geschlossen, obwohl es keine Lösung gab. Der Fall muss offen bleiben, bis ich die Dokumente hochgeladen habe. Ich benötige nun weiterhin eine Fallnummer für den Transfer. danke für Ihre Hilfe & viele Grüße

Everytime I want to click on start free trial, this happens 

I wanted one month of adobe Illustrator and InDesign. Apparently I am on the hook for a year contract. I am paying about $50 a month I do not have and cannot afford $200+ cancellation fee. I know there is a class action lawsuit going on again since march, but I am 2 months away from literally filing for bankruptcy. How can I get out of this?

Hi, I'm 18 years old, but Behance is incorrectly identifying my account as under 18 and disabling the Apply on Behance button for job listings.I'm using my university-provided Adobe for Enterprise account. There is no date-of-birth field in my Adobe account settings, and Behance has not prompted me to enter my date of birth. 

I cancelled my plan last month and I got confirmation via email and again adobe charge me for subscription  please resolve it

Hallo liebe Community, ich benötige euer Herdenwissen. Ich habe versucht mich mit dem Support von Adobe in verbindung zu setzen, es geht um das Abo-Model nach ablauf der 7 Tage Testphase. Das einzige wie ich erfahren habe, das die Testphase abgelaufen war, war das ich auf meiner Kreditkarte die Abbuchung von über 61€ gesehen habe. Ich wurde auf den Ablauf wie auch auf den übergang in dieses AboModel nicht informiert. Im Chat habe ich das dem Support mitarbeiter dargestellt, er meinte er kann das Abo Kündigen muss aber mehr als 300€ dafür bezahlen. Ich habe die Adobe Produkte einmal im Testzeitraum genutzt. Weiter habe ich den Support direkt angeschrieben, bekomme aber keinerlei Antworten. Aufgrund das dass hier tatsächlich eine AboFalle ist, habe ich den Verbraucherschutz eingeschalten, welcher auch nach mehrmaliger Fristsetzung keine Antwort bekommt. Hier würde ich jetzt wenn Adobe bis zur heutigen Fristverstreichung nicht reagiert über eine Sammelklage nachdenken. Meine Kre

Hello,Could you please check if my refund request for Premier Pro has been processed? I would like to confirm whether a full refund of 30,900 KRW has been requested. Thank you.

I have not taken any subscriptions, I checked my account there is no subscriptions at all. And still I am getting charged for this again and again.

I needed acrobat pdf editor and had taken the subscription but now I do not need it and i thought it is per month basis and i can cancel it anytime but now when I m trying to cancel, it says a heavy early charge of 5586 RS.  Why should i pay the cancellation charge for a software which I do not need and will not be using.  How to cancel the subscription without paying cancellation fees?  Please guide.

Hello,Could you please check if my refund request for Premier Pro has been processed? I would like to confirm whether a full refund of 30,900 KRW has been requested. Thank you.

I have already followed Adobe's official support instructions multiple times.I contacted Adobe Virtual Assistant and requested a human agent. However, the chatbot refuses to connect me to an advisor because my current Adobe account has no active subscription.The subscription is associated with my former corporate email, which has been permanently deleted. I cannot sign in or recover access.Adobe continues attempting to charge my personal bank card, although my bank is blocking these transactions.Please do not redirect me to the same chatbot. I have already tried that procedure, and it does not work.I need an Adobe employee to help escalate this issue to the billing department and arrange cancellation without access to the original account.I can provide payment verification details privately through a secure channel.

Hello Adobe Support Team,I urgently need help cancelling an Adobe subscription associated with my former corporate email address.I no longer work for the company, and my corporate email account has been permanently deleted. I cannot sign in, recover the account, or cancel the subscription myself.Adobe continues attempting to charge my personal bank card. I have blocked these transactions through my bank, but the payment attempts continue.I have already contacted Adobe Virtual Assistant multiple times. Unfortunately, it refuses to connect me with a human agent because I cannot sign in to the account with the active subscription.I am requesting: Immediate cancellation of the subscription associated with my former corporate email. Termination of all future billing attempts. Assistance from an Adobe billing specialist who can verify my identity using payment information. Written confirmation that the subscription has been cancelled. I can provide the former email address, last four d

Steps to reproduce:1. Sign in to Adobe Firefly (firefly.adobe.com) with my Adobe ID.2. Navigate to Generate image or Boards.3. Immediately see the "Not available in your region" error screen (screenshot   attached), even though I am physically located in and connecting from the   United States.Expected result: Access to Firefly, since I am currently a US-based user.Actual result: Full block with the region-unavailability message.Additional context: I contacted Adobe chat support first, and the virtualassistant indicated there was no active plan linked to my account andsuggested signing in with a different email if I had one — which suggeststhis may not be a simple region-detection bug, but possibly tied to myaccount's original country of registration (Russia), from before I relocatedto the US. I would like to request a review of my account and, if possible,an update to reflect my current country (United States), so I can accessFirefly and purchase a plan.  

Hey there, I was charged £29.96 on Friday 12th of June however I already had cancelled my free trial subscription on 4th of June with email confirmation - can you please have this payment refunded to me immediately

Dear Adobe Support,I never expected I would have to resort to a public messaging board just to reach someone capable of resolving this issue.At the beginning of 2026, I cancelled my Photoshop subscription. Somehow, I was then enrolled in and charged €36/month for an AI Assistant service that I NEVER requested, approved, or used. To make matters worse, I later discovered charges totaling €145 had been taken from my account over several months WITHOUT any billing notification or warning emails. Frankly, this level of billing transparency is unacceptable.I am a student, and losing hundreds of euros over a service I never signed up for is extremely frustrating. I would like a full refund for all unauthorized charges.I look forward to a prompt resolution.Regards

My minor daughter purchased without my permission or knowledge I need money back