Account, Payment, & Plan

Hello,My name is Jonathan and I am creating this post in regards to several fraudulent charges to my credit card by Adobe. It seems someone used my card to pay for serviced from a different account. I have never ordered ADOBE *PHOTOGPHY, and I do not engage in photography more than the occasional picture on my phone. I understand the discrepancy that you have no way to tell that I didn’t register with a different email, but the same situation has happened before, based on the following Adobe threads:https://forums.adobe.com/thread/2435311https://forums.adobe.com/thread/2500431​It seems that my credit card info, and that of others, has been stolen from Adobe and used fraudulently. I do not believe that it is the responsibility of the credit companies to refund that money. It is very frustrating that this has been going on for at least a year, based on those threads, and yet Adobe customer service is still pushing the problem off to the card companies and not training their representativ

Bonjour,  Je décris l'horreur de mon utilisation. Ce sont des bandits. J'avais pris un abonnement mensuel pour utiliser Indesign dans le cadre d'une présentation à préparer. Je ne sais par quel miracle ces gens m'ont abonné à deux formules que j'essaye d'annuler une fois que je m'en rend compte et puis bim, il me coupe près de 400 Euros de mon compte pour frais d'annulation? Depuis quand pour résilier un abonnement, on paie des frais et de sur quoi aussi exhorbitante. Je suis horrifié car cet argent qu'ils m'ont volé est destiné à payer mon loyer. Si ce message est lu à qui de droit, je sollicite que vous me retourniez mon argent SVP. Merci

Wie kann ich mein Passwort wieder deaktivieren, wenn ich die Anmeldung über Google erstellt habe, aber danach trotzdem nochein Passwort erstellt habe? Ich möchte ein Konto ohne Passwort haben, da ich mich über Google einlogge. Kann mir jemand helfen? Kann man ein erstelltes Passwort wieder löschen, sodass man gar KEIN Passwort hat?

I recently changed countries from the USA to Canada and was having a lot of difficulties switching my form of payment. I am signed up for the Creative Cloud 1TB Photoshop and Lightroom. Every customer service rep I spoke to told me to just change the country when you go to put in your payment info-that was impossible. It was permanently blocked on U.S.A.  It even states in the help form that if you are unable to, to contact customer service. So I did.  Here is where everything went from an annoying inconvenience to down right (cursing removed) are y'all even doing!   I was speaking with a CSR via the messaging service. He said he also couldn't change my country and I would need to open a new account altogether, so he proceeded to do so. Asked me what program I needed and for how long-Year subscription to the Creative Cloud 1TB photoshop and light room-he then proceeded to purchase the wrong item for my account withdrawing  352.42$CAD for a program I never autho

A few years ago, I purchased the Creative Cloud Photography plan, but my credit card recently expired, so I need to update my credit card information. The website instructs me to go to the Adobe Store, but every time I click the link, it shows "page not found." What should I do?   [typo in title edited by moderator]

I signed up for the free trial and even cancelled a few days before it was due to end. But today, I got charged 35 euros through PayPal. I have all the proof that I cancelled on time, yet there's no email or any contact info provided for support. Charging me 35 euros for nothing is just ridiculous. Does anyone know how I can get my money back? It's absurd that a company can get away with something like this

I need to communicate with an Adobe team member, either by phone or by email. I had an account that I had initially signed up for a free trial, but I forgot the email I used for it, and I keep on getting charged 42.xx recurringly. Where do I get the help I need?

I canceled my subscription during the free trial, for sure, but was charged for two extra months. Additionally, I had to pay 350 NIS to cancel the plan. How can I request a refund for these charges? Thanks

I received an email directly from Adobe about completing a few tasks, in which I would be rewarded $50 gift card (or money equivalent) via ideaExchangeHive. This was an email directly from Adobe. Once completed (a couple of hours or so over a couple of days) I heard nothing back so dropped Adobe a message via the agent and they stated there was no such thing. I sent over the email that had been sent to me, from Adobe, but again they do not recognise it. It came directly from mail@mail.adobe.com on March 6th 2024. The project was regarding the build-up to their Adobe Express release - where we were trialled in using it beforehand and giving our thoughts on the newsletter design too. Can anyone else please confirm if they also received this? Thank you.

I was charged and was meant to recieve a refund which support offered me via chat. I then ended my trials and was charged again? I can't contact anyone without starting a new plan to get my refund- does anyone know how to contact someone in adobe support without starting another plan?

Necesito con urgencia que alguien me ayude a poder comunicarme con alguna persona de Adove que me pueda solucionar un problema de un cobro descarado que me estan haciendo, ya llevo un mes luchando por cancelar mi plan y me mandan correos diciendo que me lo cancelaron y siguen robandome el dinero, es tanto que ya no tengo dinero en la tarjeta para que no me lo roben, ocupo ayuda con soluciones, no que me manden a hablar con la IA tan inutil que tienen.

I would like to cancel my yearly subscription. I tried to cancel it on the third of this month, but it told me that I would have a fee because it was over on the third of May. The last time I checked, it told me it was over on the third of this month. I can't remove my email, so I keep getting charged. What do I do?

So pretty much the account I was using for creative cloud stop getting paid for. So, now I am going to make my own. I'm wondeing if I will still have access to the files/timelines that I already have created on the old account if I make a new one. The new account would be on the same device I was using before. 

I have a complaint about the billing of my adobe premiere pro monthly subscription. I got charged almost double the mentioned amount. I paid from UAE, therefore in dirhams. In the invoice i received it says 36.21 dollars, but I got charged 62.17 dollars in total. This is my first time purchasing adobe product. They billed me two times, (first time it was 91.33 dirhams i.e- 24.87 dollars, and the second time it was 136.99 dirhams i.e- 37.30 dollars) therefore I got charged a total of "228. 32 dirhams" i.e- "62.17 dollars" just for a monthly subscription. What just happened?

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Why does Adobe have such horrible support? AND why doesn't their technology work?  I tried to purchase a subscription and the option to pay with PayPal was given.  Used that option, paid for the subscription and Adobe never process the order and I'm out the money.  Spent hours with PayPal and Adobe and neither company has a clue on customer support.  What a horrible company and I'd like to know why it is impossible to speak to a person or anyone from the United States.

Hi, I've been trying to cancel my Adobe inDesign plan account but I'm just going in circles. The live chat was of no use -  waited a long time to be connected to a representative who was unable to help. I am being told that Adobe cannot help me cancel my subscription via email. How do I get this done? Easy to sign up but impossible to cancel.

I bought the creative suite on October 23, for a year but now the annual payment was charged again on march 1st, did i do something wrong?

I've read many articles complaining about not being able to remove VISA cards from accounts, but I still wanted to post this to emphasize that users don't like it. This makes me feel uncomfortable when I sign up for a monthly subscription to use and want to cancel when I no longer need it, but I am tied to my VISA card and have to pay a fine for early cancellation. Obviously, I pay in advance and use it. Then, why the penalty? I'm not good at English so I have to use Google Translate to write this.

Hi there! apperently I got no details whatsoever about subscribing to photoshop, even thought the 7 day free trial that i got transformed into the 27 bucks deal. I'm not able to use photosop and my bank account also states that the purchase has been made. So has anyone else had the same problem and if so, does anyone know the answer for the issue I got. Also where else to ask besides you guys since there's no where to call or anything and the texting bot isn't helping at all. Would appreciate the help in case you are able to offer some. 

I tried signing into Premiere Pro this morning to find the opening dialog box treating me like a new user and asking me to subscribe. I have a subscription active under this login email. My bank account was charged less than a week ago. I've tried signing out, restarting the app, restarting CC, Premiere still treats me like a new user. No idea what to do.

Photoshop, Illustrator, InDesign... What was the logic behind the complicated model just to drive people to the All App plan? Make it even more disproportionately expensive for marginalized people to get access? I'm trying to understand the decisions in that fateful meeting.

I need help I can't pay my Adobe account cause I have no money and I live in South Africa and $26 in my country's currency is a lot of money I'm just a teen  just to do some artwork and now I did a trail for the illustrator and my trail finished but now i can't cancel it without paying I need help please can someone help 

Is there any phone number or email I can use to contact Adobe about an issue with my account? I need to talk to a human, not an AI chat bot because my problem is too specific for the AI generated help. I cant seem to find any way to contact some form of customer service. 

Cómo puedo restablecer mi contraseña por correo electronico sin que este habilitada esta opción? solo esta habilitada la opción por número de teléfono, pero ya no cuento con él y no puedo restablecer mi contraseña para hacer movimientos en mi cuenta.