Account, Payment, & Plan

A couple minutes agao, while attempting to cancel my Adobe Stock subscription, I cancelled my Adobe Photo plan by mistake. I am currently chatting with Adobe customer service and they have informed me that there is no way to reverse this and that I will have to purchase my annual plan again. Is this info accurate? Seems like there should be a way to reinstate an account that was just cancelled a few minutes ago.   

Cancelei a assinatura no teste e continua cobrando o pacote

Adobe received a payment from me without my permission and I still have 7 days before end of free trial. Why did Adobe received it? I want refund and cancel my subscription. When I try to cancel and get a refund on Apple, Apple couldn't help me because there is no bill on purchase history. Also there is no bill email too. My only prove is from my bank account. I want refund. 

Hello everyone,Since today, I no longer have access to the applications included in the offer to which I subscribed for the period with Validity: June 22, 2023, to June 21, 2024.It is March 6, 2024.What is happening? Has this also happened to you?---------Bonjour à tous,Depuis ce jour,  je n'ai plus accès aux applications faisant partie de l'offre à laquelle j'ai souscrit sur une periode avec Validité: 22-JUN-2023 to 21-JUN-2024.Nous sommes le 06 Mars 2024.Que se passe t il ? Ca vous est arrivé aussi ? 

Bonjour,J'ai changé d'abonnement et n'ai maintenant que 100 Go de stockage.J'avais près d'1 To de photos sur Lightroom. J'ai supprimé l'intégralité de ces photos. Je n'ai maintenant plus aucun fichiers sur aucune des applications Adobe mais Creative Cloud m'indique que mon stockage est toujours saturé. Il est indiqué que j'ai 443 Go de données ?Cela fait deux jours que j'ai supprimé les données. Est-ce qu'il faut attendre un moment avec que la suppression soit effective ?Merci d'avance !Ambroise

Hello everyone! Hello Team! Need your help in cancelling my free trial.Context: I created an account last week but unfortunately I was not able to check the email address that I used. Since there's no verification or confirmation needed when creating an account, I thought that there's no problem. Today, I got automatically signed out and to be able to access it again, it says that there was a code sent to my email. This is when I discovered that the email address I used was actually incorrect. I don't have any access to that email (a character was missing). The problem now is that my free trial on that account ends on March 9. However, I cannot cancel it myself since I don't have access to that account. My card is connected to that account.Please help me in resolving this. Thanks!

Bonjour,Je me suis abonné l'essai de votre plan d'adobe mais je voudrais annuler cette abonnement.Mais, j'arrive pas de changer de plan à cause du erreur de paiment. Je vous souhaite de gérer ce problème dès que possible.Cordialement,Heechan JEON

My student discount is ending and I have the following message in my account...  your Creative Cloud All Apps 100GB will expire on Mar 15, 2024, and you’ll be migrated to a 1-year plan for graduates at a special price.Does anyone know what that price is and if it's just automatically applied?

Hi, I had a free Adobe trial which ended on 29 Feb. I tried to cancel my subscription but when I log into my account, it says there are no plans associated to my account. How can I cancel my subscription when I don't have any plans showing? A payment of £8.23 has been taken from my card at the start of this month. Thanks!

Does anyone know where I can find the cancellation date of my plan? Everytime I go on to try to cancel it advises there is an early cancellation fee, and trying to find a real person at adbode to speak with to find out the details seems almost impossible. 

Boa tarde,    Venho por este meio expor a infeliz situação em que me encontro devido à falta de clareza no contrato em que assinei.    Em dezembro assinei o serviço de "Creative Cloud". Deram a entender que apenas me seriam cobrados €16,25 mensalmente. No entanto, aparentemente estava outro serviço associado, o "Adobe Stock - 10 ativos por mês", serviço este que não havia sido mencionado (ou se sim, de forma pouco clara), em que me seriam cobrados uns adicionais €29,99 mensalmente. Nunca tive intenção de utilizar este segundo, pelo que podem confirmar que nunca dei uso ao mesmo e, por essa razão, nunca foi a minha vontade real utilizá-lo. Apenas utilizei o serviço que pretendia assinar, a já mencionada "Creative Cloud". No momento da assinatura, não estava ciente de que vinha incluído um aparente "free trial" do Adobe Stock.   No dia 31 de dezembro de 2023 foram-me retirados apenas €16,25, algo que não estranhei pois era o valor suposto apen

I have a problem.I paid for Photoshop last month.I'm going to cancel it, and they want me to pay the penalty.I didn't know this information, last month.I am a student, so I have no money.Is there any way I can cancel it without penalty?Please, help me.

To whom it concerns, I had Adobe Audition and Prem Pro, but my mother had taken very ill so I couldn't access my computer and cancel before the free subscription ended. I did later pay the oustanding fees, but I really feel I shouldn't have had to pay this outrageous cancellation fees of around 200£. Considering I did not use the softwares and had a family emergency, I kindly ask you refund the cancellation fees. 

A mí me ha pasado lo mismo. He puesto un e-mail, pero no contestan. Tampoco hay teléfono de contacto en ningún sitio.

I forgot to cancel my subscription by mistake, and they charged me 926 UAH. I don't want to use the program, can I get my money back?

Hi everyone, I wonder why acobat still charged me for two months while I've already cancelled my subscription? Can I take my money back anyway? Thanks

Hello, I want to ask you a question,I wanted to try your free trial version and I don't know if I managed to end it in time, because today I received an email about a billing problem. I canceled all free plans, do I still have to pay anything? I don't know how to contact support.Please help meThank you, Max

My student ID has been approved by sheer after being declined a few weeks ago. This week I have had an email from Adobe saying that my student plan will become a regular plan on Thursday. Sheer said they cannot process another request and shouldn't need to as it's been done already. They've provided me with the approval ID number who can I contact at Adobe as their chat not doesn't understand the question?

I recently got an unknown charge on my card from Adobe (to be specific it was called abode system software 044 207 3650) for 69,24 euros. It wasn't even possible to get that charge especially the approximate time it happened. Never got a confirmation message or any notification about it, just randomly got into my bank account and saw that charge. I did some research and saw other people have had this issue before. I'm fairly certain that my card was never linked with an Adobe account since we do not use it. How to resolve this?

How I can cancel my subscription

You are aware of the 308% price increase offered to Turkey. Will the annual purchasing but monthly payment plan continue the same? Or will I be billed based on the new price update?

Hi there, I have moved from the Netherlands to Germany and would like to change my billing details, such as the new address, new credit card number and tax number in order to be able to deduct my Adobe account for tax purposes in Germany. But unfortunately the country of residence cannot be changed and the new German tax number is not accepted either. Does somebody has any idea? Cheers!!

 I received the following error message: "Sorry, your login attempt does not match the output IP of the profile assigned to this computer. Please contact your IT administrator."This issue has prevented me from accessing the software and proceeding with my work, and I am uncertain of the steps needed to resolve this discrepancy. It appears there may be a mismatch between my current IP address and the one expected by the software's security measures.Could you please provide guidance on how to address this problem? Whether it requires updating my computer's profile information, adjusting the software's settings, or some other action, I am eager to follow your expert advice to rectify this issue promptly.Thank you for your time and assistance. I look forward to your guidance on resolving this matter.  

Hallo zusammen,ich habe ein Problem mit dem Kündigen meines Creative Cloud Education Abos (bzw. wie angezeigt ein Adobe Abo für Unternehmen??). Mir wird monatlich ein Betrag von 19,34€ abgebucht, jedoch wird bei "Abos und Zahlungsoptionen" weder bei "Abos", noch "Bestellungen und Rechnungen" oder "Aktivierte Geräte" etwas angezeigt. Daher kann ich mein Abo nicht verwalten oder "change your plans" wählen, um mein Abo wie beschrieben zu kündigen. Ähnliche Communitiy Beiträge oder Internet-Vorschläge haben mir bisher leider auch nicht geholfen.Ein direkter Service Kontakt ist nicht auffindbar. Bei https://adminconsole.adobe.com/ tritt ein Fehler auf und der Adobe Help Center hilft nicht. Das ist einfach frustrierend bei so einer großen Plattform. Ich bin sehr dankbar für jede Hilfe! 🙂   

Will the annual preliminary monthly payment contract that I am currently paying increase in the coming day or will I continue to pay at the same price?