Account, Payment, & Plan

//I'm using translation, there may be typos.//Hi, I'm an Adobe user for one year. For the second year, more than the price written on the site was requested. I didn't accept that. Then my account was suspended. I couldn't cancel that package. When I open the screen to manage my plan, I see a text telling me to update my payment method. If I update it, he's going to take that money out of me. I don't want to pay that money. Whether an official is looking into this problem.

Dear CommunityI am writing to request the cancellation of my subscription to Adobe Lightroom. It has come to my attention that I have been charged twice for the same plan. Therefore, I kindly ask for a refund of the duplicate charges that have been withdrawn from my account. Thank you for your understanding and assistance in resolving this matter promptly.Best regards. 

I changed my account email address some time ago and it looks fine however the monthly invoices keep being sent to the old one.  I have looked at edit billing but there is no option to update invoice email address, just postal.  Anybody solved this one?

I have chatted 3 times with Adobe and they don't understand.I used to use info@companyname.com for my Creative Cloud and Billing. We changed the company name and Creative Cloud login to info@NEWcompanyname.com. But all billing emails come to the old info@companyname.com address. In fact, it says I have to access my Creative Cloud with that old address too which doesn't work.There is absolutely no place in the Profiles or Account section online to change your BILLING email, only your Creative Cloud account email. We have triple checked our verified primary and secondary email accounts on file and they are NOT the old address that Adobe keeps using.All the threads here say I need to contact a chat agent. I've talked to 3 and they say they can't find the old address or can't change the billing address.Come on Adobe! Has anyone been successful in fixing this? I'm thinking about asking Adobe for a domain and email cost discount on my annual plan to preserve an old domain.

I do not have any active Adobe subscriptions. I used to but the card it was under was cancelled and I decided to never update since I wasn't using Adobe enough. Just noticed I have been getting charged on my newer card somehow yet when I go to my Adobe account I do not have any subscriptions. This is a double edged sword because since I do not have a paid subscription I am unable to speak to someone on the phone (what kind of company does this???). So what am supposed to do? This is theft and I am stuck because I cannot find a way to speak to someone at the company.

I forgot to cancel my one week trial and money was withdrawn from my account on July 10 (478.80 turkish lira). I cancelled my plan immediately but there was no refund even after 15 days after cancellation.

Here's the convo I had with support claiming they don't have the option to cancel my auto renew on my business account. Do I have any recourse? Today  12:24 PMAdobe Customer Care Virtual AssistantHi. I am the Adobe Customer Care Virtual Assistant. Tell me what you need help with. I'll do my best to understand and find the right person to assist you.I need to cancel the auto renew on for my subscriptions. How do I do that?Adobe Customer Care Virtual AssistantOk. Connecting you to an agent who can help.Connecting you with a specialist as soon as possible.You are now connected to Brijesh, who is reviewing your account. If you need to share sensitive information, such as credit card number, please wait for your agent to give you steps to share it securely.BrijeshHello, I'll be happy to assist you. I am afraid that we do not have the option to stop the auto renewal well in advance. You can always cancel the renewal close the renewal date.That's very convenient for Adobe and m

I pay monthly for Creative Cloud All Apps 100GB. However when I tired acesssing Illustrator today, I realized I was locked out of acessing apps like Photoshop,  Illustrator, Premire Pro, Dreamweaver, and more despite these apps being a part of my plan.  I checked my plan and saw that the apps I don't have access to don't show up as part of my plan. Then I tried buying Creative Cloud All Apps 100GB again and it told me I already owned it. So what happned?  I literally had access to them yesterday and I'm unsure of what to do or how to gain access back. I'm still being billed monthly. 

Hi, I unsubscribed me from the app and deleted the app in the trial period only, and at that time I received the message that you're unsubscribed, so your subscription will get cancelled. So, I thought there will not be any monthly subscription fees will be charged, but unfortunately Adobe was trying to get payment from my credit card which was registered while getting adobe app downloaded. As my credit cards international uses are off, they can't get the payment. They tried twice to get the payment. In this case I want answer from Adobe that if I already unsubscribed from app within 3-4 days without using any of the features in trial period, then why are you or your system trying to get the payment from my card. Please unsubscribe me from your system account as I don't want to take your services and I deleted my app and account, you also delete my account and don't try to use my card for payment. thanks , hope you will take action at the earliest. Jayant Kapare Ind

I wanted to cancel my yearly renewed Adobe CC membership so that it would not be paid automatically. I wrote to Adobe support and they offered me a nice offer. they would cancel my membership with 1 month left to expire and start at the new price. Due to a credit card limit issue, the person I wrote to at Adobe support was unable to process the transaction. He said he would send me an offer and I could pay by clicking on the link. I tried to pay by clicking on the link in the email, but the system kept giving me errors. I corresponded with Adobe support again, I contacted my bank. My bank said that there was no transaction, there may be a problem with Adobe. Then I contacted Adobe again. they told me that the account was suspended due to suspicion of fraud and that they were investigating the situation and that it could take 3-4 business days. I said that it was too long, so I could not continue my work.  I then corresponded live with another official, who told me that m

There is no problem with bank or my card but it gives error. I cant buy anything.  

hola buenas tardes desde hace 2 dias tengo el servicio de estudiante en crative cloud, el plroblema es que cuando instale el photoshop me sale el error de la imagen y no solo me pasa en photoshop sino que en todas las aplicaciones del pack crative cloud , ya borre y instale d nuevo 5 veces ambas aplicaciones y no pasa nada , hice la solucion de borrar las credenciales ,tampoco paso nada , estoy que me arranco los pelos necesito ayuda porfavor

Estoy intentanto cambiar la forma de pago pero no me deja entrar en la web, no entiendo que pasa me llega el email a con el importe a pagar pero no me deja ver como pagarla

Hello!I have a student license which I purchased and activatied on the 6th of november. Now it says that it expires next week, so the 5th of July. That's less then a year while I paid for year. How can I fix this? I don't know what to do...

Alguien a podido hablar con alaguien de estra empresa??? Por error cancelé una cuenta, y me hicieron el cargo de cancelación de todo el año, los he buscado por que quiero activar mi cuenta usando ese dinero que ya me cargaron, y lo unico que hicieron fue formtear mi cuenta para que pueda volver a contratar. Solicité una llamada telefonica y me colgaron por que nadie hablaba español, y la única comunicación que me dan es un chat box con respuestas automaticas y donde nunca hay un agenete real disponible. Acano de perder mi trabajo y lo que menos necesito es que una empresa como esta, me haga cargos sin darme el servicio.

Cancel my plan option not working. Need this to be cancelled ASAP - never coming back to adobe - this has been a frustrating and a hopeless experience. Feel scammed! 

Hi,On the recent Amazon sale days I purcheased a heavily discounted 1 yr subscription as mentioned above for the mac. I already subscribe to the Adobe photographer plan for £9.95 GBP and have done for several years. I researched whether this offer was available to current Adobe subscribers and it said it wasand that the subscription would automatically be accounted for in my plan.. When I try to activate the plan using my email address, the same email address I use for my Adobe account, I get the following message."The vendor notified us that the account associated with that email address is not eligible for this product. To create an account, please use a different email address."I don't want to have multiple accounts and don't really understand this message. Could anyone help please? I've tried to find help with amazon to no avail. As it's software there is no option to return the product. Hope someone can advise me please.Kind RegardsPeter Clarke

Hi y'all In my job-function my boss has subscribed to Adobe Premiere Pro, which currently is linked to my work-email. I have myself (on my private email), a subscription for the Photographer-plan (Lightroom, Photoshop) Issue is, that I currently have to log in and log out of accounts, according to the task I need to do...Example:I am in Premiere Pro, editing video - and I need to create some graphich/image, I need in my video-project. Right now, that requires me to log out of my work based-account  and log in to my private account, open the software, do "my thing" and export the graphich/image. Then I need to log out of my private account and log back into my work based account - to proceed my project work. Is it possible, for my boss to add my private email-address to his user-admin, which could enable me to "stay" in one account/workspace, and spare me for logging in and out several times a day???

Hello, I subscribed a year ago an Adobe Creative Cloud subscription which was reconducted recently and I immediatly cancelled it when I saw the order. Moreover that I payed back then LL 356,400 (equivalent to $3.98) and now the invoice is established at $419.88... So, as of now, #1 I don't want to use Adobe Creative Cloud anymore and I don't have access to the services anyway because I cancelled it #2 I have been charged of $419.88 # 3 I can't access any support because "I don't have an active subscription".  Does someone have any clue of how I can get refunded asap please (I am a student so I can't afford that much billing). Any help is welcome 🙂

Hello everyone! I have an encountered an issue I wish to resolve. So pretty much, I had recently purchased a student Adobe Creative Cloud subscription. When I went to redeem it, I wished to redeem it under my College account, not my highschool account. I thought that after I redeemed the code it would ask me what account I wanted it to be linked to, but I was wrong. Instead it linked to my highschool Adobe account which my browser had already been logged into (for reference I just graduated a month or so ago.) The email was deleted like 5-7 days ago I can't log into the school email. I had then logged out of my school email in an attempt to try to fix the situation, but now I can't log back in unless I use the creative cloud app.  The only way I've been able to acess it is through the Adobe Creative Cloud app which I am still logged in under. Is there anyway I can transfer the subscription from my highschool account to my college account? Hopefully there is a solution, thanks!&nbs

Hello Hopefully someone on Adobe will see this. I bought my plan via an Amazon Prime Day deal, £71 for a year. I went to my current plan to cancel it and saw I'd be charged £29 to do that. I thought I was on a month by month deal, obviuously auto renews without making this clear, so I decided to keep my voucher code until it ended. I went to the Adobe chabot to make contact with a real person, as it says you will, and it starts by be automated seeming. I was there to ask a question of what day I could cancel but it kept giving me 4 options of topics. All I wanted to know was what date I could cancel so it would not start my current plan up and it clearly states talk to a real person. I couldn't get an answer, I even asked for a call me, and they said they'd ring in under one minute. No call came, and I planned to investigate the next day. Wake up the next morning and get an email saying my sub had been cancelled even though at no stage did I ask for it to

account REMOVED. I activated the key 3.5 hours ago, but the subscription was not added.   [personal information removed for your protection][This is a public forum, not Adobe support, please do not post personal information]

Keep getting this error even though I paid for my monthly subscription. I checked my card and the payment was successful. But can not use softwares because of the billing issue popup.

I hope this message finds you well.I am writing to request a refund for a subscription renewal that I did not intend to make. On June 20th, I signed up for an Adobe Photoshop plan, mistakenly believing that it was a one-month subscription. However, I failed to cancel the plan, and on July 20th, I was automatically charged for another month.Unfortunately, I do not have plans to use the service moving forward and would like to request a refund for the recent charge made on July 20th.I appreciate your understanding and assistance in resolving this matter.Thank you for your attention to this issue.