Account, Payment, & Plan

I am currently a student, I've had a student plan for two years without any issues. From some reason, Adobe assume I graduated, although I have 2 more school years left. I have submitted my Student ID multiple times, and I still get an email that "We couldn't confirm your educational status". Please help!! 

 구독되어져있는 플랜이 없는데, 매달 15일에 37000원이 결제 됩니다. 심지어, 등록되어있지 않은 카드에서 돈이 빠져 나가요. 이 문제에 해결을 촉구합니다.  확인 부탁드리겠습니다. 

 I wrote here on Saturday. My account was inactive and I handled now it is active but I can not safe myself from Adobe. This situation is crazy. I'm literally exhausted. I try to write them. There is no customer support address. I want to call now. I couldn't. This is driving me bananas.  They send me e-mail . Adobe has not any employees nobody read and email so robotic. Just try to active your account. I write that I activated the account. For hours to escape, my Saturday literally died. But you requested to withdraw money from an account that has not been activated. Now I'm trying to get rid of this on my own. nobody take care. customer service zero. thanks . Live with robots. If things are solved like this.

With the File Storage/Sync (Creative Cloud) coming to an end in February 2024, can we expect a decrease in the monthy for those that are currently paying for online storage?  My account is currently allowing 2TB of online file storage.  I am in the process of moving my many files to an alternate online storage/sync application. Just curious what will happend to my account once storage is no longer available. 🙂

Bonjour, Impossible de payé une formule ( Photoshop/lightroom 11.99€/mois ) et pourtant j'ai changé de moyen de paiment, ou de compte, mais rien n'y fait. j'ai un message d'erreur a la fin.Chose étrange, je ne peut pas choisir la localisation, & le prix sur le coté droit est en Dollar. Aucune idée.

Lo que pasa es que hice la cancelación de una subscripción horas después de que se pagara automáticamente, me dijeron que me harían el reembolso pero no me llegó ningún certificado de reembolso al correo, los asesores no atienden y en la parte de las facturas no dice que se efectuó el reembolso ni el número de tarjeta, que puedo hacer?

I would like to cancel my account.

The app did not work for i was trying to use it for . I put to cancel after free trial and was still charged $74 for the year . I need a refund asap as i have not and will not be using the app . 

Dear Adobe Administrators,I would like to report an issue regarding the lack of a refund that has been pending for three weeks. I believe in the professionalism and reliability of Adobe, which is why I am reaching out for assistance in resolving this matter.On 20.11.2023, I submitted a refund request . Unfortunately, despite three weeks having passed, I have not received any information or funds credited to my account. I understand that delays may occur, but I would like clarity on the current status of my request. Thanks please help me

Dear Adobe,I entered my account information to get membership from you. As a result, I could not activate via the e-mail sent to me. I couldn't even create a password. Your page gave an error. How many times have I tried? Because I am a student and I had a project. As a result, it was not possible for me to cancel the account because it was not activated and it did not have a password. But it seems that money was withdrawn from my account at the bank even though it was not activated. You are victimizing a student. That's why I have to take you to court. I want this situation to be fixed as soon as possible.It is now active after 3 hours of testing. I am writing here to ask for my money back. You don't even have a support email address. Unexpected service as Adobe.Kind regards...

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Was ist er Unterschied zwischen dem Abo „Foto-Abo“ (11,99 €/Monat) und dem Abo „Photoshop“ (26,21 €/Monat)? Abgesehen dass beim „Foto-Abo“ noch Lightroom inkludiert ist.   [Mod. Moved to the "Account, Pament & Plan" forum]  

Hello! I have encountered a problem with my subscription. Basically, I forgot to cancel it thinking that if there is no money on my card, the subscription will cancel automatically. Today I was charged 17.91 USD for subscription, and cancelled it immediately. Will my money be refunded for this cancelled subscription? Thanks. 

Hello. I download Iilustrator and see Creative Cloud first, i did not choose any plan and there is a reminder tell me to cancel my trial after 7 days. But when I try to cancel it, I did not find any trial of plan to cancel. How can I cancel my trial now?  

my free trial ends tomorrow but I can't access adobe account page it's a blank page please cancel it. thank you

Quiero cancelar mi suscripcion pero al entrar a la pagina de la cuenta de adobe no aparece nada.

I used to own these programs outright, I've paid for Adobe Cloud for years. It's just utterly extortionate to treat customers this way. I hate it here. 

Hallo, mir ist scheinbar etwas ärgerliches widerfahren.Ich habe heute eine E-Mail von Adobe erhalten, dass ich offenbar seit einigen Monaten ein Abo doppelt laufen hatte.Neben dem Foto-Abo habe ich zusätzlich Adobe Express für 9.99 Euro monatlich abonniert - weil mir nicht klar war, dass das Programm Teil des Abos ist. Ich weiß, dass das mein Fehler ist, aber besteht die Möglichkeit mir das doppelt bezahlte irgendwie gutschreiben zu lassen?  Liebe Grüße

Hey,  about a year ago I needed help to correct the invoice-address for a month of Adobe Acrobat PRO subscription. This year I needed this again, but again the address (only zipode ist shown) and the company name are again missing on the invoice. Accounting is not able to "book" this correctly without this information and I need help to clear this like a year ago. The original thread is here:https://community.adobe.com/t5/account-payment-plan-discussions/company-name-was-removed-from-my-profile-now-accounting-cannot-book-invoice-because-it-s-missing/m-p/13567030#M35268 The order-ID of the invoice is this: AE02107401505CDE Can anyone help me? I talked to support via phone and they said it may be difficult because the subscription is already terminated (ran until 09.12.2023). If any other information is needed, please let me know!

Hello! I forget to cancel free trail of Adobe stock and just got charged for a next month.  Is there a chance to get a refund if I cancel my subscription?   I don't use adobe stock and I don't need it. And the last thing... it's Christmas time 😞 

Здравствуйте, прошу вас вернуть мои 22 $ доллара так как я скачала и 1 день пользовалась с подпиской ADOBE. потом я сразу удалила, так же не честно, с карты снимать деньги.

Auf der Adobe Seite (Preise und Abos | Adobe Lightroom) wird offensiv mit "Das Monats-Abo bietet die Flexibilität kurzer Laufzeiten: Du kannst dein Abo zwischenzeitlich aussetzen und später je nach Bedarf fortführen. Eine Stornogebühr wird nicht fällig." geworben. Ich möchte mein Abo nun nach dem zweiten Monat aussetzen und irgendwann später wieder aktivieren. Wie geht das? Danke.

Hi, I've a Creative Cloud Package, that was supposed to cost $3.575 (Argentina Pesos) INCLUDING TAXES.So, if I look at the invoice... it says 2,055.00 + 74% TAX .... that I think is enough TAX!Then, when I pay the with a Argentina Card ... I got OVER 100% MORE TAXES!!!That is crazy... Is there any way to avoid all this double taxing ?I've just paid over AR$ 7.200 .... for a AR$ 2.055 + Tax invoice... that is crazy.

I cancelled my Premiere pro account before it renewed and got a confirmation email, (monthly payment) now my creative cloud account is 'suspended' as it says I need to update payment, even though I cancelled. I still use Acrobat (monthly) and am paying for this but fear my access is suspended from this too. 

Hello, i would like to ask how to cancel my subscription without paying the fee. I created my account and i was told that i can cancel anytime. Just now when i wanna cancel i found out that i have to pay 50% of my yearly subscription. I only used two months of my adobe membership and i want to cancel it. It is just a waste of money and I do not use it that much. I could not find any phone number or a chat where i can reach someone other that a bot. If anyone has or had the same problem as me please respond. I do not know what to do. Thanks