Account, Payment, & Plan

Dear Adobe,If your life revolves around design, it never really ends. It's timeless. I've worked as a designer throughout my entire professional life, spanning nearly 50 years. During this time, I've extensively used Apple products and Adobe software.I've been able to make a living through my craft and the available tools, grateful that I could afford to work with Apple and Adobe. Now, as retirement looms, a reality faced by many loyal users each year, my income is set to decrease compared to my working years. However, I am and will always be a designer.Should I now pack up my Apple devices and cancel my Creative Cloud subscription? Does this mean I'm no longer a designer? Of course not! You remain a designer always. These are exciting times with the rise of AI, and I am eager to continue exploring it.Yet, I question whether I can still afford to pay my subscription fees every month. Wouldn't it be wonderful if Adobe introduced a reduced rate for retirees, similar to the reduced rate a

Hello! I'm a college student (17) and am completely thrown off by the cancellation fee. Which amounts to about 109 dollars. I simply needed the subscription for my class for a couple of weeks as it was urgent and my teacher wasn't as merciful. However, I am finally finished, but now that I want to cancel, I am being charged such a ridiculous amount. Surely this is a mistake no...? This also seems quite predatory towards people who only need the adobe software for a short amount of time.

Hi Yesterday I was using Lightroom Classic happily - v13 - on my Windows computer (11. version 23H2). Today it has told me that I don't have a subscription. When I check my CCloud account it says I do, and when I try to re-buy it says I already have a subscription so can't buy one. Any ideas? I have a subscription to all of the apps through my work account, this is a personal account, tied by email to the business one, but I've bought the £9.99 lightroom subscription separately. Help!

So i have a photography plan and i want to cancel my subscription but when i want to do that it warned me that if i do so i will have to pay cancellation fee , although .. it's been almost 16 hours since the renewal and I'm aware that i can cancel subscription within 14 days?  

Hi I already connected to my PayPal and won't let me continue with paid subscription. How do I fix?

I was refered to an Agent Call booked time at 9am-12pm Tuesday and all I had was a automated call with no one on the otherside (saying hello non stop) till the call randomly ended. I had to my self go out the way to message agent online they said 2-4 hours wait time (its now 5pm) no one called. So I called support via number and agent said 1 hour wait (6pm) didn't get a call till 12am just to be told they will book me 9am-12pm.Wednesday 9am-12pm get called by adobe LRC agent and they quoted they are still trying to figure out the error as they are also having the current error (i don't see anyone posting it anywhere though https://community.adobe.com/t5/lightroom-classic-discussions/lrc-crash-on-import-windows-11/m-p/14199248#M342560) so they quoted to call me back Thursday 9am-12pmThursday 9am-12pm gets a automated call from adobe hear nothing in the background after playing with my setting speaks / volume/ mute/ unmute i hear nothing and call gets ended, gets a email quoted that

Hallo,habe bereits das Foto-Abo (läuft aber in wenigen Tage aus) und habe das Angebot für knapp 15 Euro pro Monat für die gesmate Creative Cloud gesehen, was ich mir eh holen wollte. Liegt am Black Friday Angebot und dem generell günstigerem Preis für Schüler unfd Azubis. Warum kommt aber folgende Meldung?Dort steht, wenn ich es buchen möchte, dass der Kauf nicht unterstützt wird. Wieso? Will doch bezahlen!   

Greetings,I've been in an endless circle with this website, frustrated to the point I need help.Problem:Trying to upgrade to "All Apps" from the Photography account, which requires me to cancel my Photography plan before upgrading. Cancelling was easy, and done without issue. Now on to subscribing to the "All Apps" account right? Wrong! It says I can keep using my Photography plan until September 30th with no apparent way to upgrade.Q: Does that mean I can't upgrade to the new "All Apps" account until September 30th?I need to upgrade so I can get to some freelance work, so frustrated.-Thanks for the help in advance.Scott

As a college student living in Korea,I am required to enlist in the military next year and serve for two years.But I am currently studying broadcasting and college,and I only need Adobe licenses for one ~ two month.Is there a way?

Hello there! I have an issue with the annual plan. When I bought it I did not understand it was going to be a non-cancel subscribtion and now it says I have to pay a cancellation fee but I really can't afford to pay it all. It's my first time buying memberships like these and I didn't quite understand what I was getting into. Please could you help me? 

Hi. Idk why it takes money fro. My account i dont even know what this app is. Can someone help get a refund idk whats going on 

Hola, el otro día cancele mi cuenta porque me fue imposible cancelar mi plan de prueba gratuita y no quería pagar más, aunque busque como quitarme la opción en mi cuenta no aparecía ya que ponía que yo no disponía de ningún plan (con lo cual no podía cancelar ninguno). Entonces elimino mi cuenta y me dicen que se eliminarán así todos los planes que tenga, osea que no se me cobrarán. Tengo un cargo en mi tarjeta de el día 19/01/2023 de 24,19€ por la cuota mensual de Adobe. Me gustaría que me devolvieran ese dinero a ser posible, ya que eliminé mi cuenta, y si no que me digan cómo hacer para no tener que pagar el mes que viene. Gracias, espero respuesta.

Öğrenci planında eğitim uygunluğunu kabul etmiyor hem öğrenci kartı hemde öğrenci belgesi yüklediğim halde yardım ederseniz sevinirim. Şu anda da eğitim bilgilerimi güncelleyemiyorum.

Hello I have purchased a photography plan. I also purchased the Premiere Pro plan and was offered to change the Premiere Pro desktop to all creative cloud applications. My question is: can I cancel my photography plan now

I joined a free subscription back in June and have been unknowingly charged since. My account has gone untouched since the time of the trial. I contacted customer service via phone and they said that I would need to pay an early cancellation fee for a subscription that was never used. I would like to know if/how I could obtain a refund for the untouched months where I was charged. 

Adobe,When you create a pop up promotion like the current Black Friday one, could you please add an "X" to close the pop up? I'm unable to manage any of my Apps because your pop up box won't close so I'm unable to use my own plan. Thanks,

I don't use Photoshop very much and I'm in a tight situation right now.The cost of living has become a bit insufficient due to the Photoshop payment.Please make the payment only this time and cancel it from next month.Please cancel it.

Hello there.!1 Have a good day,!1 I got an issue since last month. i checked my account and i noticed I paied twice.Oct 20 - 14.99$ Oct 21 - 20.99$Why is that? today I got a payment notice and I had to paid 20.99$ twice.How I get my refund for one? I decided to change my plan also.

I signed up for a free trial, cancelled it the next morning (I didn't even have it for 24 hours), and still they're trying to charge me for it! Luckily I didn't have any money on that card so nothing has went through, but they keep trying to charge me multiple times every single day. How do I stop it or contact someone? 

Maybe this is not the best way to start into this community, but I have to rant. Unfortunatly I disabled my 2FA because I wanted to use my Yubikey in future. Until now I was able to use my third party 2FA app (OTP Auth).And now I find out that I cannot use third party apps anymore? I am forced to use "Adobe Account Access" app? A whole app for a 2FA which works only with Adobe? Sorry Adobe, this is not acceptable. Give us a QR code so that we can use our own apps. Best,Matthias

Adobe has these in small text: Your subscription will automatically renew each month without notice until you cancel. We automatically charge every month until you cancel. You can cancel within 14 days of your initial order, but technically it is impossible, so no, your payment is non-refundable, and your service will continue until the end of that month’s billing period. Moreover your subscription will automatically renew annually without notice until you cancel. Even fter that, your subscription will automatically renew for ages without notice. There is no escape or mercy.  

Boa tarde, estou com um problema relacionado à minha conta da Adobe. Ontem, eu recebi um email, informando que minha associação com a Adobe havia sido encerrada e que eu devia entrar em contato com o suporte técnico para reativá-la. Enquanto isso, minha conta seria convertida em um plano nível básico e gratuito, com 2GB de armazenamento, versões de avaliação dos softwares que eu utilizo (sobretudo, o Photoshop e o Illustrator), além de precisar comprar o Adobe Acrobat para ser usado. Em contato com um agente, ainda ontem, me foi informado que meu plano foi cancelado pois a renovação automática não estava ativa. Ele acrescentou ainda, que como meu plano é de estudante, ele poderia me enviar uma cotação para adquiri-lo novamente. Além disso, sobre a cotação, ele disse que eu poderia pagá-la em até 60 dias após a compra e que o pacote que eu possuía antes (Creative Cloud All Apps 100GB) seria liberado em até 24 horas. Bom, passaram-se mais de 24 horas desde que eu entrei em

Hi, How come I pay for a plans i dont have?? I want my money back and cancel all transations asap!

Tengo el plan mensual de premiere pro y en el resumen de la tarjeta para diciembre dice que tengo que pagar 16 dolares de adobe.com, cuando yo estaba pagando 5000 pesos argentinos. Alguno sabe porque paso esto? Ya me fije en el historial de pagos en adobe y no hay nada. 

I canceled my subscription before the expiration because I wouldn't be able to afford it for awhile, and mind you it was a $60 subscription. Come this month I was charged anyway but for $90 even the email pn the billing was wrong I'm the only one with my login info.Before:After: