Account, Payment, & Plan

Hello.At 14th April,i bought my Lightroom monthly subscription with itunes gift card.But,last monday(7th May),it said my subscription was expired and in my app store,$10 from buying subscription of last month was back.I was confused but i bought itunes gift code and tried to renew the subscription.Then,it said that it will renew at 14th but today,it changed to 15th.How can i renew the subscription ASAP? Please,help me.I have to work.i really need it and my works to finish.How can i Gmail to team, and ask for help to allow me to be able to renew the subscription? 

Hallo,heute plötzlich Mein LR Classic und PS meinen, dass ich vielleicht ein Free Trail starten soll und später zahlne kann. Also übliche Art und Weise. Aber ich hab im Dezember 2022 LR Classic und PS im Abo gekauft. Zahlungsmethode hab ich geändert, dass Bankverbindung neu ist. Und weiter kein Zugriff.Was soll ich machen. Also nochmal kaufen geht nicht in die FrageVDVGAlex

I've been using Adobe for quite a while now, and I'm using all apps plan.I was using a student discount until last month and since April it was over and now paying full price.For some reason, after I made the payment for the same plan but at full price, it does not let me access any app on my main device.It has never happened before this month, and I can see the payment history saying it was successful.I tried buying the same plan since the creative cloud on my device says I need to renew my subscription, but whenever I go further than just that step it says I already have that plan and asks if I want to pay for the team plan.I've been trying to reach out to customer service via website, but it doesn't do anything but making me wait for no response.How can I regain access in this case?

I just retired after 43 years as a graphic designer/art director. I've used Adobe products since Macs first came on the scene. As much as I would love to keep using the Suite for occasional home projects, I can't justify $60/month for occasional use. Adobe has plans for students... HEY ADOBE, HOW ABOUT US RETIRED FOLKS!!! For $25-30 month, I'd keep the Suite.  On a limited budget, $60/month is way too much for something I might use once a week. Get with it, Adobe, your missing a market.

Could someone please help me define the purchase? STKS,ALL,MLP,DRI01,MUN,001,N/AItem# 65260755 Thank you so much.

How to change invoice details of an old bill, as they were entered incorrectly when creating the account, and the payers bank card has also changed ? 

I've recently made a new account for adobe, but it was odd how my old number was already set up with the new account I made today. I think I know why, but that's not my problem right now. the thing is, the number that is used for my account is not my  number anymore. So I've tried to remove it with the remove button. However, the funny thing is, if I want to remove it, I have to sign in and get a verification code from that old number. How is that even a thing? Please help because I am very insecure and when I tried it again, there was a pop up saying that 'this access has been disabled." Please help someone...

Hallo Liebe Adobe Community,hallo liebes Adobe Team, ich war gerade eben auf meinem Konto und wollte meine Abos verwalten und evtl. mein Abo wechseln. Jedoch sehe ich, dass es ein "Abrechnungsproblem" gibt. Da ich bisher keine Probleme mit der Zahlung hatte und auch weiterhin normal bezahle, habe ich einfach meine Lastschriftdaten erneut eingetragen und bekam weiterhin die Meldung.  Jetzt habe ich auf Paypal umgeschaltet, bekomme jedoch weiterhin die Fehlermeldung.  Da ich somit auch nicht mein Abo wechseln kann, bitte ich um eine schnell und kurzfristige Lösung dieses Problems. Vielen Dank im Voraus. Liebe Grüße. Shoran

I've got a VERY simple issue.  I need one duplicate billing to be cancelled. Someone named Tanuja is on the other end of an "Assistant" chat.  This (Possible) human has been less than helpful, in fact, Tanuja has made this very simple issue worse.  I need an actual human who I can communicate this to. 

DO NOT AGREE TO THE FREE TRIAL.   i was unable to cancel the free trail as adobe prompted me to UPDATE my payment details first before i could cancel my free trail. INSTEAD, they charged me for the plan again and did not have an option to cancel. the so called "contract" is a joke because there was literally no way to cancel the free trail even at the time when the trail was running. now i have to pay for a year annually which will cost 100 USD.    the useless agent offered me to still pay for the annual plan but with a discount. But even so, i still have to pay almost 100 dollars. i swear adobe is [vulgar & defamatory remarks removed by moderator.]  

i want to cancel my subscription

I subscribed to Photoshop for my iPad a couple of weeks ago. I want to replace that subscription with one I can use on my laptop. How do I do so?

Hi, I am a student and I purchased the student plan that gave me 5 days free trial and then the payment was going to be made, I had a problem and the 5 days have passed, the payment was made, but I know that within 14 days I can receive a refund, is it possible?, I need help and no one answers me or my phone.I found this that says I will get a refund, but when I try to do it, it doesn't come out that I will get a refund, someone please help me.

Adobe stock is not usable in my country, to cancel the paying subscription I have to pay a penalty???What kind of system is this?I am a user for the past God knows how many years..This is not fair and this will get people away from your services..

04월 14일에 KCP-결제로 제 통장에서 어도비 인디자인 유료결제 24,000원이 결제되었습니다.하지만 어도비 어카운트에서 확인했을 때, 결제 내역에서 내역이 확인되지 않습니다.확인 부탁드립니다. 그 결제 내역이 필요합니다.

Hi there, I have a billing problem. My bank says it's because Adobe won't run its security checks. Who do I ask about this? Thanks! 

Hallo,seit Wochen nervt mich auf meinem MacBook, bei jedem Start der Creative Cloud App ein blauer Banner mit dem Hinweis:"Die Zahlungsdetails fehlen. Bitte fülle die Angaben vor dem 12.Februar 2023 aus,........" Meine Lizenz habe ich Anfang Februar 2023 per Prepaid Abo verlängert und muss erst am 12.02.2024 verlängert werden.Was soll also jetzt die Nerverei ich hätte keine Zahlungsdaten hinterlegt? Das könnt ihr mir wenn überhaupt 2 Wochen vor Ablauf mitteilen aber nicht ständig. Noch dazu stimmt der 12. Februar 2023 nicht und ist auch schon längst Geschichte.Wie bekomme ich den nervenden blauen Banner weg?

Hey guys.   I was able to use adobe illustrator on my iPad and it was purchased version. I downloaded it by my usual Apple ID maybe 3weeks earlier. But today, I accidentally logged out and I logged  back again but there is nothing, projects gone... and it's free version of it.  And i dont know any other account or email. It keeps saying m like that. Check the photo.What am I supposed to do? Can someone help me?

I have updated  my e-mandate in india three times but still again and again i get this eeror from adobenew emandate needed kindly edit billing nowI 4th time treid adobe support and in the attached image you can see same woman named "barsha" has ended my chat without resolution.  what should be done with customer care agents like these? Looks like adobe has earned billions now they dont want any customer

Hello, everyone! My account is asking me to update the billing method and I've done it several times. Unfortunately,  for some weird reason, payment doesn't go through! This morning I found out that Adobe even had returned my money. Since I tried to pay several times now, I understand why. However, on my account it STILL requires to update the payment method and pay the monthly payment. Does someone have a similar experience? Is there an email I could contact to?

I canceled my subscription in the 14 days but i still have the subscription that i don't want en now they say i need to pay to cancel? Thus is theft! I want an annulation as promesed and i asked it also in time. So fix this emediatly!

Hello, I followed the steps for the cancellation of the subscription and it asks me for extra 119  euros.As I already explained on my post, I have already I asked for a cancellation of the subscription the 18/03/2023, before even the the trial period ends.I even uninstalled the product this day, so please check that since this day this licence in not used in any device.The fact that the cancellation demand was not taken into considaration is obviously a problem/bug of adobe system.So, what I am asking now is a cancellation from your part with no extra fees and also a full refund of the charges for the months of march and april (47.98 euros).Please unlock the conversations..I cannot reply! Sincerely,Spyridon MOSIOS

My question is, if I have a code for a free month of Adobe, but I have an active student contract, if I use the code Do they still charge me for the month and I lose the code? Or automatically I do not pay that month? thank you 

Hi. I get this error when I try to save my new credit card information. What to do? My subscription will end in 15 days! Thank you!An error occurredWe’ve encountered an error processing your information. Try submitting again, or use a different web browser.

Hello all, I was charged money without having a Payment Plan for Creative Cloud. I didn't even give Adobe permission to do this. I don't even know how Adobe got access to my credit card. I never linked it to my Adobe account. Is there anything I can do to ensure Adobe doesn't do this in the future? They did this on April 21st, 2023. I tried reaching an agent, but they didn't respond to me. And now, the bot is closed. And I can't call anyone at Adobe because I don't meet the requirements that I need in order to call them. any help would be very much appreciated.