Account, Payment, & Plan

I have a pre-paid annual subscription for Illustrator that expires in September 2023.  When i tried to use the application today (Dell Windows 10 laptop), it didn't recognize that I had a subscription and prompted me to begin a free 7 day trial.  I purchased the subscription my self and used my school email for the account log in. Would appreciate any help.

Please free up my account number and regulations. 

I cancelled my adobe creative cloud subscription on 27th February, and was supposed to get a refund as I cancelled on the 14th day, its been a whole week and I haven't received a refund.

I prefer to give up the trial. Can you help me to cancel the trail?

I'm trying to cancel my adobe music plan and it says 'cannot support social sign in'. I've had to change my password etc. an d going round in circles. I was on a free trial and tried to cancel it and now I've been charged for a month when I didn't want to continue after the free trial and still cannot cancel my subscription.

Hola, quiero cancelar mi suscripción pero al hacerlo me dicen que me cobran 130€, alguien sabe como tengo que hacerlo para que no me cobren, por favor? Mil gracias de antemano 

I am currently unable to cancel my plan. When I click the button it takes me to a page that says "social sign in not supported" and it sends me a verification code by email. When I enter the verification code it takes me to a page where I can update my password but nothing about cancelling my plan. I can't remove my credit card and even if I try to change the details, the old information stays. Now I'm forced to keep paying unless I cancel my credit card.

I am a student user. I purchased a Creative Cloud student license with my school email address. Great! I get a discount. Yay!However, I am also a student employee. My department has purchased an Adobe license for my use at work, which is also associated with my school email address. How do I login to that account?If I attempt to create a new login with my school email address, it prompts me that there is already an account associated with that email address, which is true. My IT department is suggesting that I login with my personal account, but then I will be using my personal account to do work, and the license my employer is paying for will be sitting idle, which doesn't sit well with me. I need to figure out how I can login to the account my employer is paying for independent of the license I am paying for at home as a student.I appreciate any insights anyone can offer me to take back to my clueless IT department.

For some reason i canceled my plan withing 14 days and still hadnt my money refunded. How many days does it usually take 

Hi, I am getting a little frustrated here. I started a free 7 day trial for Adobe Illustrator. I have decided to cancel the subscription (with 2 days trial period left) but your website won't let me. When I choose to cancel my subscription, I need to login again but the 'Continue' button keeps loading and I cannot press it (see screenshot attached). I can't find your chat option or phone number anywhere so I am not sure how to contact anyone for help.  Because I have been messing around for an hour or 2 looking for a solution or some way to contact you, I can no longer login becouse my account is locked for trying to login to many times. What I want to do is at least here officially let you know that I want to cancel my subscription and I would like for someone to help me get some confirmation that this has happened. Thank you. Kind regards,Robin

I am coming to the end of a year long voucher subscription to adobe creative cloud. I wish to have it two more months whilst I am still at University however on my account it only allows me to pay the full amount of £54. A student account is £16 a month so I presume I have to create a new account online with my student email. Will this mean that all of the work on photoshop etc is on my old account and I cannot get access to it? 

a week ago I canceled the payment for the trial version. why is my tartı taking money 2 times despite the fact that I cancel all variations.I blocked your card because of you. your company is a scam.

Hi I'm a teacher in sweden and i got creative cloud to improve my presentations and videos, the fee sounded reasonable for all the programs and i'm happy for that. But i just noticed that i was charged an extra fee which is more than i'm paying for creative cloud, it's something called adobe stocks which i have never heard of or used. The subscribtion seems to offer 10 pictures a month for 360 sek which seems ridiculous. I have no idea how that subscribtion got added and i have to pay a huge sum just to cancel it. I'm simply agazed that a company like Adobe is doing this.. can't imagen how this practice is legal in my country but i will look it up. Please tell me that this is just a missunderstanding on my part or did i just get royally scammed?

I'm going to delete my adobe account, but i can't do this because the privacy and personal data doesn't have the delete account section. In this help page (helpx.adobe.com/manage-account/using/delete-adobe-account.html), the photo here has the option to delete the account: But in my privacy & personal data page, there is no delete account option: Can someone pls tell me what's the main cause of this problem?

I am a software enthusiast who loves learning and using different software. Given that I have no experience with Photoshop and am for the first time confronted with tasks that require such software, I would like to give it a try. However, I find a 7-day period prohibitively short. For such a complex software and someone on full-time job I guess one can get a glimpse of the working environment and not much more.  I would find it much better if you provided a longer period and the lack of ability to save any significant amount of work. For example you could limit number of saves to some small number per day or limit the software to test it out with tutorials on your site. That way one would be able to test out the features at a human rate, go through the learning manual, really get to learn it and maybe fall in love with it. Trial period of seven days is basically useless.Same goes for Illustrator. I needed a week to get a feel for the pen tool in Inksc

ME SIENTO ROBADO, PAGO EL PAQUETE COMPLETO Y NO ME PERMITE USAR NINGÚN PROGRAMA. Hablé con Ayuda y nadie supo resolver. 

I have tried this on several different browsers, the only working part of the verification for students is the drop down menus. I am unable to put any text where it is required, therefore I can't get past this step for verification to change my plan.

I redeemed a Creative Cloud plan last year AND this year. They are recognized as different plans. Whenever I log in, the warning says, "Billing Issue: There is an issue with your payment details. Please update your payment information." I wish to remove the expired plan. 

Bonjour je souhaite savoir, j'ai pris 1 semaine d'abonnement gratuit pour abode audition je compte y résilier bientot mais je voudrai savoir si je resilie l'abonnement esque je doit payer les logiciel inclus avec le compte exemple : Abode Bridge, Premiere rush etc... la question est un peu bete mais bon autant s'informer.

Hello. I registered to try 1 free week of using Adobe services. Cancel it 2 days before free trial finished, and still they charged me!! How to complain and return the money? Thanks 

I have activated my account and started free trial on 19th March 2023. Rec'd email with confirmation that the trial ends on 26th of March and 26th will be the 1st day when I will be charged. I cancelled the free trial on 25th of March and rec'd another email from Adobe with confirmation that the plan is over and will not be charged. However on 27th of March I was charged with the full monthly subscription amount. I tried to find chat, email or anything which will lead me to somebody who may help - nothing of course. I want to know how can I contact customer service in Adobe and how can I be refunded as this payment was taken without my consent. I have done everything as follows by the cancellation terms. Thank you in advance.   [Moderator moved the thread to the correct forum]

J'ai besoin de contacter le support Adobe, comment le contacter? Merci.

Vytvoril som si nový účet na Adobe. Po vytvorení účtu som zadal kreditnú kartu. Potom som zistil, že som zadal nesprávnu emailovú adresu, ktorá nie je moja. Nemôžem sa dostať do svojho účtu Adobe a zrušiť tento účet. potreboval by som pomoc.

THEY have been doing this to me FOR MONTHS but I just discovered it today and forget trying to rectify it- unbelieveable to me that adobe does not provide AMERICAN ENGLISH SPEAKING CUSTOMER SERVICE REPS- adobe is no different than anyone else it seems--  STEAL, STEAL, STEAL FROM YOUR CUSTOMERS-- NO INTEGRITY, NO CHARACTER, FATTEN YOUR OWN WALLET AND SCREW THE LITTLE GUY-

I am so frustrated with lack of representatives i can talk to. I changed my email to a school email thinking the plan would transfer over. Nope. It didnt as a matter a fact it says i never had a plan to begin with. tjis is so frustrating since now my dad is still being charged and we dont know how to cancel because the account is changed and there is no longer any plan there. How can they still do this. Why am i being charged without it showing up on my subscriptions. This doesn't make sense. I just want to cancel the subscription but adobe seems to make it so hard for me to even try and contact them. I want to know if theres any way i can cancel this. Since the account is virtually gone. I change the email and anything before did not transfer over.