Account, Payment, & Plan

I am trying to cancel my account which is connected to an email address I no longer have access to. The email address is from a domain that was my old company, but that company has been shut down & that domain name no longer exists. How do I cancel my subscription? 

how do i do the same thing but with ai?

Hi  I just noticed that you have continued to charge my credit card after even cancelling the subscription on 17/2/2022. Please make sure you reimburse the full amount you have charged my ANZ credit Card after the cancelation (17/2/2022).More than 12 months after Cancelation of subscription (have an email) ADOBE has continued to deduct subscription fee from my Credit Card . FRAUD!!!!!!!Can you organise the reimbursement and properly cancel the deductions immediately?  Thanks Tissa

non sono riuscito a cancellare l'abbonamento durante il periodo di prova grauito l'indicazione era che potevo fermare l'abbonamento durante i sette giorni ma non ho trovato i percorsi  per farlo nella mio sito di  registrazione Mi è sembrato che dopo i 7 giorni di prova fosse tutto concluso invece ho avuto un addebito di 24,39€  Non so come fermare questo percorso e non trovo indicazioni  Chiedo supporto    [Title edited for question clarity and future forum search... Mod][Using your name as a question title does not work to let people help you]

Hi, everybody and adobe hopefully.As many previous posts have stated, changing country cause major head aches over here at adobe. From reading multiple community support posts, also those replied to by adobe staff, I conclud that well, I shall have to 1, cancel my subscription; and 2, delete my account;then 3, pick my new country from adobe's list of countries; 4, create an account (again); and then 5, subscribe to the creative cloud services (again). I also read that this (cancel my subscription and delete my account) can be done directly without human intervention but my own, on my mobile. But hey, please see atttache file, img_7552.png, it reads: "Unable to delete Adobe account. Manage payment. There is an issuese with your paymetn details. You must update your payment information before cancelling your plan".So, this does not work neither ways it seems. I'm locked in a loop. There is no customer support for individuals (which might be unrealistic anyway, but if not structured to be

Hi. Currently my profile is using my company's email. I would like to change it to my personal email due to my resignation from the company. Does the secondary email works to change it right after my company's email is inactive? 

Hello, is there any way to cancel without the 119€ early cancellation fee? I got Premiere to try it for a school project but couldn't figure out how to end it before the trial ended, then after of course it started charging me monthly and it still wouldn't show the button to cancel the plan. Now when I finally got the button they say I agreed to that cancellation fee when I never wanted to go past the trial as I really can't afford it right now. Is there any way at all to help this situation? Thank you in advance 

Hi,I signed up for billing 40 sek/ month and the two last months you have billed 623 sek. I feel like you have robbed me, I want my money back and quit my plan. How can I get in contact with you?/Elisabeth

I'm a student and had my student status verified on February 28. However, on my bank statement from March 12 I've been charged full price for my plan. There is no help to be found in FAQ and Help Centre. How can I get in contact with someone from Adobe to fix this?(I've seen similar posts about a chat box but I can't get it to appear despite having allowed cookies) Thanks!

   I have the upgraded photography plan and I have the premiere pro plan. The premiere pro plan claims I'm paying for 2 video apps- premier pro and rush. When I'm in rush I'm asked to pay a subscription fee for Adobe express in order to use "premium" features that are pretty basic and that I'm already paying for, such as exporting in 4k. I pay y'all too much every month to add double paying for rush to the deal. I'm logged into creative cloud and rush on the only Adobe account I have so I'd love some help. I'm currently getting my work done with the free trial on rush, and I feel like I shouldn't have to have a free trial to use the app if I'm paying for the app. Thanks.

I have purchased premium subscription but App not working, showing not subscribe please help me in to this matterPFA   

yesterday I canceled my subscription with adobe but this morning I received a payment that I have to make, on the site there is now a billing problem with which I cannot manage my plan, I want to cancel because the trial plan was concluded

Hi, I can't make payment to buy Adobe Premiere Pro. please give me a solution   [Moderator detached and moved the thread to the correct forum]

I am trying to cancel my free trial subscription.  Elaine R Hutchins.  Can't remember what email I used <emails removed-kglad>  I would like to cancel both.  

Hello,  I am not able to cancel by plan as a page keeps saying "Unabled social sign in". I would like someone to help me cancel my plan asap and reimburse me. Thank you

How do I contact Adobe directly? As far as I can tell, there is no way to contact them via their website - I know I used their web chat about a year ago, but can't find that now. I've tried tweeting, but haven't had a response. There's no obvious phone number (I'm UK-based) or email or contact form listed on their website. I have a billing query, so unfortunately it's not something that can be solved on the public forums.

Can I pause my subscription for a month after pause for a month Can I resume my subscription I needed in place paused subscription.

hi all, i am trying to cancel my free trial and i do have credit card information down and saved. i hit the cancel plan and it says "social sign in is not support" then i hit continue and it makes me enter a code sent to my email. then it makes me change my password and when i change my password it goes back to the "social sign in is not supported" page and the cycle repeats over and over and over and over and over again and it really sucks.  why is adobe making it so hard and difficult to cancel the plan? i also tried the customer support bot but its absolutely useless and a waste of time

I switched to the full suite plan to different plan with fewer services, and am currently waiting for the pro-rated refund. However, I'm now realizing that I wish to cancel the subscription altogether. Will canceling the new plan now mess with the pro-rated refund for the previous plan?

So, I canceled my subscription the day I saw that they had charged me $19.99. I keep looking for a refund under orders and invoices and I haven't seen it yet. I did see it when I canceled my subscription. Does it take a day to show up under my invoices, or do I need to get a hold of customer service? 

I want to cancel my anual CC plan that I have been on for 1.7 years and am told that I need to pay a fee of 100 euroes (1 032,50 nok). this can´t be right 

Wow this is the worst subscription service I have ever used. I bought what I thought was a monthly subscription service over a year ago as a present for my family. None of them have ever used it.  I went to cancel it today and they want an early cancellation fee! Unbelievable! This is without doubt the worst subscription I have ever made.  Does anyone have a contact I can talk to to cancel my subscription now. It seems very unfair to charge me an early cancellation fee when the service has only been used once or twice over a year ago.

Ich habe am 01.03.2023 ein Probeabo abeschlossen und dieses am 05.03.2023 wieder gekündigt. Nun wurde mir am 09.03.2023 ein Betrag in Höhe von 35,69€ von meinem Konto abgebucht. Ich habe heute am 10.03.2023 das automatische Einzugsverfahren bei PayPal deaktiviert. Ich woltle fragen ob dies reicht oder weiter Schritte nötig sind? Ich habe auch kein aktives Abo auf meiner Kontoseite. 

Hi There,My financial lady ( I'm using her credit card ) needs proof that we have payed months ( Febuary and March 2023 ), amount using my Adobe plan which is ( yearly payed monthly )?I can use my Adobe plan ok but the amount coming off her bank account is not reflecting on her credit card account?She is concerned. Please help.Thank You,A

I am trying to cancel my plan, but can't go through with it. After I click on cancel plan, I am caught in an infinite loop asking me to verify my account through my e-mail and then to change my password. How can I solve this problem?