Account, Payment, & Plan

Cuanto tardan en regresar el dinero después de cancelar un plan?Necesito saberlooo

I am writing to inquire about a recent deduction of 131.94 euros from my account upon canceling my Adobe subscription. I appreciate your attention to this matter and kindly request an explanation regarding the reason for the deduction and a refund of the deducted amount. On 15 Mai, I made the decision to cancel my Adobe subscription. However, I was surprised to see a deduction of 131.94 euros from my account shortly after the cancellation. I would like to understand the specific details and circumstances that led to this deduction, as it was unexpected on my part. I have been a satisfied customer of Adobe for a considerable period, and I value the services provided by your company. Nevertheless, I believe clarifying this matter and seeking a resolution is essential. I kindly request a thorough explanation of the charges incurred upon canceling my subscription, including any applicable fees or policies that may have contributed to the deducted amount. Moreover, I would greatly appreciat

Geçen ay 7 günlük deneme sürümü yükledim. Fakat deneme süresi bitmeden iptal etmek istediğimde sisteminiz izin vermedi. Neyse önemli değil bir aylık ödeyeyim, dedim. Şimdi iptal etmek istediğimde 680 TL erken hesap kapatma ödemesi istiyorsunuz. Sizce bu adil ve ahlaki mi? Ben hasta bir insanım, zaman geçirmek için uğraşıyorum. Programı da pek kullandığım ya da kullanmayı bildiğim söylenemez. Bu yaptığınız haksız kazanca hatta dolandırıcılığa girer. Lütfen hesabımı kapatın ve beni dolandırmaktan vazgeçin

Hi there,My english is not native language, but I am going try to explain the problem.I was interested in a standard plan for photographers of 20 GB's Lr + Ps for the new customers for the first year of 9.86€ or so MONTHLY. You have 2 options. BY CREDIT CARD and also BY PAYPAL.Whenever I choose first one, I can not pass through payment and I have UNDERLINED ON RED COLOUR my credit card number, postal code and the number of card year activity (or whatever it is called). What else, I have an information from adobe on the top of the page also ON RED COLOUR that something is wrong and something about bank check (everything is OK with my bank so I just reject that option to contact with my bank because it is not neeeded)..... SO WE MOVE TO SECOND OPTION... I EVEN TRIED TO PAYPAL.. So what happened in that option.. Everything looked like is going good.. I pinned my card in paypal, then I agreed for the costs of that subscripction... I clicked to "agree and pay" (or something like that)

Jai plusieurs fois tenté d'acheter en ligne, mais dans mon pays , la Côte d'Ivoire, on n'arrive pas à acheter Adobe première pro. Il faut passer par un revendeur qui n'existe pas ici. 

i want cancle my plani know monthly free but this  month charge moneythis reason..i want cancle my plan 

I have moved from Russia to another country more than two years ago, and now I cannot change country of my ccount to the actual country of residence. I've tried to follow this guide: "Change the country associated with your Adobe account" but billing page is not available for me.  What should I do? 

Tell me why Adobe is deducting my money from my account. my Adobe account has expired, I don't buy anymore, so why am I charged..? Please stop collecting my fees.Thanks

Bonjour,j'aimerais savoir quel est le montant de résiliation pour arrêter un abonnement étudiant après 3 mois d'utilisation, si on s'est engagé pour un an, merci 

bonjour,je suis enseignant et je voudrais modifier ma formule. comment dois je procéder ? suis obligé de supprimer puis créer un autre compte ?merci

I have been paying this 2 months for something that is already cancelled like 3 months ago and when I enter the oficial web it says that I don't have any plan activated can somebody tell me how to stop this and get my money back because its 50 euros every month.

None of that has worked so far, have tried three different devices and five different browsers. Hours of frustrations and time wasted it has been til now, every other payment is being made in a matter of seconds.  Can adobe please fix this? 

저번 달에 환불해서 위약금까지 물었는데, 이번달에 결제가 되어 문의드립니다

I have a Creative Cloud All Apps 100GB licensethese licenses are also automatically connectedPhotoshopAfter EffectsPremiere Pro planwhy did this happen?

Gostaria de cancelar o meu plano, mas estou enfrentando dificuldades. Para cancelar o plano devo ir em gerenciar planos e clicar em cancelamento, ocorre que ao tentar acessar esse submenu sou enviada para a atualização de forma de pagamento. Dito isso, solicito que meu plano seja cancelado. É simplesmente absurda a hipotese de ter que atualizar os dados de cobrança para poder efetuar o cancelamento do plano. Espero providencias. Grata

Hi! I'm a long time user of Adobe, some 30 years.Resently I'm retired, after having worked with a teacher-license for the past 13 years. This license has now expired, so I contacted Adobe for an offer, which they made. A great offer, however I wasn't able to pay for it, as Adobe only accept creditcards, no regular Bank cards.Alas, I don't have any creditcards, and no other ways to pay, so Adobe gave me a list of resellers ...again Great!Joy, resellers do except Bank payment, however are only willing to sell for a minimum of 10 licenses or if I still have a company. I did in the past, but since I'm now retired I no longer have.The only option available to me now is to buy a license in a consumer store at full price, which doesn't come near the offer Adobe made me.I'm a big fan of Adobe, until recently I used their product on a daily base, as being retired doesn't mean I'm not working on something. Has someone a solution to my problem?... And here's a tip for Adobe;Please, improve your p

Hi, Sorry to post this here, don't know what else to do, I've been trying to cancel my after effects free trial for days now, but every time I sign in it has me change my password, but once that's done, it just keeps telling me to change my password, over and over in an infinite loop lol. 

Hi All, I wanted to try on pdf editor and that's how I got to know about adobe pro dc product and took a free trial. Unfortunately I missed out unsubscribing by a day and very next day I tried canceling the plan and it started flashing me free 2 months extension option. Since I wasn't charged until then I thought it is free of cost for another 2 months (kind of courtesy extension like many other products in market). I went ahead and later on got to know T&Cs in between lines.Actually they charged me for that month for $14.99 and the 2 months extension was with a condition of annual subscription and if I cancel that after 2 months of extension or at any point of time, there is early termination fee of $29.99. I don't have concerns on companies making money by introducing different plan options. I do have concern with the way they market and trap people buying into something they are not intending to. Adobe is a big company and if they do something like that, it is ver

Bonjour/soir, j'aimerais savoir comment désactiver la facturation au bout des 7 jours au lieu de d'annuler l'essai au dernier moment.

Buenas tardes, el día de ayer relaliza la cancelación de un servicio que me tuvo un costo de 299.00 mx Recibi correo de confirmación de esa cancelación    y Ayer mismo me hiceron otro cargo como si huera contratado algo, cosa que no sucedio quien me puede ayudar con esta cancelación y devolución.  

Dear Team, Please some one get in touch with me in regards to my above mentioned issue (Subject area)I'm not able to renew my current plan, while making the payment after clicking the save option and entering the OTP, the page pops with an error! I have tried making the payment twice. I need someone to call me and assist please, No bots. My work has been paused due to this. It's my humble request, if someone can contact me on my number and asisst with my plan renewal. Regards, Abhinav S. Kanyal Contact no. - [phone number removed by Moderator]

Hi,I Had an active Creative Cloud license for personal account 24,99 € / month, but after some time i started a company so switched to more expensive plan for 73,49 € / month, with all apps for business.I was switching plan through Creative Cloud Site for the new one. so I thought that the "upgrade" will cancel the old one and get me a new plan update. I Was wrong.First issue: Now i get 2 invoices every month, pay double and get charged for 2 plans at the same timeIf i want to cancel the first license (which I think should delete automatically) Adobe wants me to pay 50 euro for cancelling the plan.... Thats sad.Second Issue: I had 100gb cloud, the new plan contains 1TB storage, If i cancel the old plan, the 100gb of files will be gone..How to not get charged again for canceling if I already payed double few times since i noticed it?Is there any possibility of a refund?Will the files from 100GB personal cloud transfer to 1TB new cloud after canceling?

Had a few questions to ask on behalf of my client to Sales. Not only did they not answer my questions but left the conversation in between abruptly.  Extremely bad experience. My expectations were that they will answer the question and understand what I have to say. Here is the chat Transcript ----------------------------------------------------------------------------Adobe Virtual AssistantToday  2:29 PM Hi there! Can I help you find something?I'd like to talk to Sales What is your email address? A Sales representative may use this to follow up on your request.---email given--- Thank you for sharing your email address. We’re connecting you with a Sales representative. In the meantime, what would you like to talk about?We'll connect you with an agent as soon as possible. For a faster resolution, please tell us how we can help you today.I have a few questions about adobe sign  You are now connected to Harshit in Adobe Sales. If you

Hi I am Lital Levin, until recently I was a graphic designer with an independent business. Due to the difficulty of making a living, I decided to close the business, and currently I am out of work - unemployed and a student, therefore I want to cancel the subscription, which I tried to cancel, I was informed of a fine of NIS 740! Money that I don't have to pay, I would be happy for help and a solution to the matter, I will happily pay a small fine, but NIS 740 is a lot of money. I will also mention that I am a mother of four tiny children, and any unnecessary expense makes our living difficult. I would appreciate an answer on the matter, Thanks!  -Lital- <removed email-kglad>

ce December even with the "free" Adobe from my school. Can I get my money back or at least some kind of compensation? At the very least can I have access to my apps while my subscription still lasts?