Account, Payment, & Plan

Adobe stock is not usable in my country, to cancel the paying subscription I have to pay a penalty???What kind of system is this?I am a user for the past God knows how many years..This is not fair and this will get people away from your services..

04월 14일에 KCP-결제로 제 통장에서 어도비 인디자인 유료결제 24,000원이 결제되었습니다.하지만 어도비 어카운트에서 확인했을 때, 결제 내역에서 내역이 확인되지 않습니다.확인 부탁드립니다. 그 결제 내역이 필요합니다.

Hi there, I have a billing problem. My bank says it's because Adobe won't run its security checks. Who do I ask about this? Thanks! 

Hallo,seit Wochen nervt mich auf meinem MacBook, bei jedem Start der Creative Cloud App ein blauer Banner mit dem Hinweis:"Die Zahlungsdetails fehlen. Bitte fülle die Angaben vor dem 12.Februar 2023 aus,........" Meine Lizenz habe ich Anfang Februar 2023 per Prepaid Abo verlängert und muss erst am 12.02.2024 verlängert werden.Was soll also jetzt die Nerverei ich hätte keine Zahlungsdaten hinterlegt? Das könnt ihr mir wenn überhaupt 2 Wochen vor Ablauf mitteilen aber nicht ständig. Noch dazu stimmt der 12. Februar 2023 nicht und ist auch schon längst Geschichte.Wie bekomme ich den nervenden blauen Banner weg?

Hey guys.   I was able to use adobe illustrator on my iPad and it was purchased version. I downloaded it by my usual Apple ID maybe 3weeks earlier. But today, I accidentally logged out and I logged  back again but there is nothing, projects gone... and it's free version of it.  And i dont know any other account or email. It keeps saying m like that. Check the photo.What am I supposed to do? Can someone help me?

I have updated  my e-mandate in india three times but still again and again i get this eeror from adobenew emandate needed kindly edit billing nowI 4th time treid adobe support and in the attached image you can see same woman named "barsha" has ended my chat without resolution.  what should be done with customer care agents like these? Looks like adobe has earned billions now they dont want any customer

Hello, everyone! My account is asking me to update the billing method and I've done it several times. Unfortunately,  for some weird reason, payment doesn't go through! This morning I found out that Adobe even had returned my money. Since I tried to pay several times now, I understand why. However, on my account it STILL requires to update the payment method and pay the monthly payment. Does someone have a similar experience? Is there an email I could contact to?

I canceled my subscription in the 14 days but i still have the subscription that i don't want en now they say i need to pay to cancel? Thus is theft! I want an annulation as promesed and i asked it also in time. So fix this emediatly!

Hello, I followed the steps for the cancellation of the subscription and it asks me for extra 119  euros.As I already explained on my post, I have already I asked for a cancellation of the subscription the 18/03/2023, before even the the trial period ends.I even uninstalled the product this day, so please check that since this day this licence in not used in any device.The fact that the cancellation demand was not taken into considaration is obviously a problem/bug of adobe system.So, what I am asking now is a cancellation from your part with no extra fees and also a full refund of the charges for the months of march and april (47.98 euros).Please unlock the conversations..I cannot reply! Sincerely,Spyridon MOSIOS

My question is, if I have a code for a free month of Adobe, but I have an active student contract, if I use the code Do they still charge me for the month and I lose the code? Or automatically I do not pay that month? thank you 

Hi. I get this error when I try to save my new credit card information. What to do? My subscription will end in 15 days! Thank you!An error occurredWe’ve encountered an error processing your information. Try submitting again, or use a different web browser.

Hello all, I was charged money without having a Payment Plan for Creative Cloud. I didn't even give Adobe permission to do this. I don't even know how Adobe got access to my credit card. I never linked it to my Adobe account. Is there anything I can do to ensure Adobe doesn't do this in the future? They did this on April 21st, 2023. I tried reaching an agent, but they didn't respond to me. And now, the bot is closed. And I can't call anyone at Adobe because I don't meet the requirements that I need in order to call them. any help would be very much appreciated.

Hi there,Where should I go to get Adobe to refund me? I don't know who used my card information to pay for the subscription. It could be someone I helped before, but we no longer communicate with this person.The bank where I have an account has long queues, and they will hardly understand what needs to be done. Also, it has been five days since the transaction (I was on vacation). Please don't suggest calling Adobe - I don't speak English well enough to communicate over the phone. Just email or chat. I would be grateful for your help.

Il semble qu'avant on avait des programmes qu'on payait une fois pour toujours, maintenant on a des programmes qu'on paie pour toujours après les avoir utilisé une seule fois.On a envie de dire à Adobe "bande d'escrocs" et de les tuer (façon de parler bien sûr) Qui peut m'aider ?Evidemment je ne sais pas ou les joindre et il n'y a aucun sav.  

Hi, First of all I want to ask how do I change my billing address and country of residency? (Thank you!) Secondly, I would like to point out how when trying to speak to support, which is advertised by adobe as "Contact Us - Real help from real people" you end up with a second prompt that is just a list of FAQs. Honestly, ridiculous. Adobe should remove that claim as it's misleading and in fact false.     

I have a monthly paid adobe membership for photography. Is it possible to transfer the membership to another account? The emailadress linked to the account on which the photography membership is active, is not in use anymore, since it was from the school I left already for some time.

Hello,there is a problem with my adobe subscription.I installed the trial suite for 7 days (12/03/2023 - 19/03/2023).I cancelled my adobe subscription before the trial ended, following carefully the steps suggested (18/03/2023).I never received any reponses related to my cancelation from adobe!Yesterday, in my bank account, I found out that your company has charged me 23.99 euros for the months of march and april (47.98 in total) and is also asking me for extra 119 euros in ordre to end the service offered.I have not also received any facture for these fees!This is not correct!I cannot contact adobe in the help center. I cannot find an e-mail adress. The e-mail I only found is customercare@adobe.com, but I have not any reponse!Please let me know why this happened and inform me about the procedure to follow for the properly cancelation and the refund of my 47.98 euros.I do not believe that you are a scam company, but a serious company with reliable products.I also refuse to be unfa

I do not want my annual subscription to renew but there seems to be no way of stopping this and no way to actually contact Adobe customer support. Any advice?

Hello everyone,I want to share my recent experience with your service and express my disappointment with the way you handled it.As a customer, I signed up for one of your plans, but after a while, I realized I no longer needed it. Two months before the expiration date, I decided to cancel the plan. However, instead of a straightforward and clear process, I encountered a screen fulfill with dark patterns that made me second-guess my decision.Despite my doubts, I proceeded with the cancellation, but it wasn't clear enough that I would still be able to use the product until the expiration date, no matter when I cancelled the plan. I decided to cancel the plan on the day of expiration, but I forgot about it.To my surprise, I got charged, and I didn't receive any email or notification about it. This left me feeling cheated and unheard, especially considering the fact that I tried to cancel the plan well in advance.I believe that such practices are not only unfair but also disrespectful to c

There  are only 4 apps in my creative cloud. In my plan there should be 45+.I have Microsoft Pro X 64 bit. I have photoshop but no illustrator or other important apps.What can  I do?

Hello, I wanted to switch from an individual to a business plan, but I can't find such an option anywhere. Now I have max 2 activated devices. I need 3 active devices. What is the solution please?

Why was I billed $53.88 in advance on April 24?   [Moderator: Moved to the appropriate forum]

I am an educator at a verified university.I need to purchase an annual discounted Abobe Creative Cloud subscription using my verified university account. My educator role is a 9 month contract (it may be extended). Will I lose access to the full CC annual subscription if my university email account is disabled after 9 months? To avoid this, am I able to change the email address to my non insitutional account after I purchase, without affecting the lisence after the Adobe CC subscription? Thank you in advance 

My account was associates with Russia. But after the war started, I changed my payments detail . Everything was okay. After some moments, i have decided to cancel my plan. Now I want to renew it, but I cannot because of my region written here (Russia). I live in other country. Can I upgrade my region ow I should do? 

Hello, I believe I've had prior employees incorrectly managing many Adobe installations. I am writing this from the POV of a MSP with many clients, and we manage their licensing. If a client has 5 users that use Adobe Acrobat, we were creating 5 new emails to associate with the serial number. After installation, Adobe Acrobat requires signing-in with the account used to register the softtware, and signing out will deactivate the software. Each person would have their Adobe Acrobat associated with basically a completely random email they don't have access to. The alternative to this is having all licenses under 1 account, but that means when we sign into the Adobe Account with multiple licenses registered, all the users files are synced via the cloud. This is absolutely not what we want, but the convenience is there. I have discovered the https://adminconsole.adobe.com site, but I do not have access to this. Something tells me this is the answer to my issues. What is