Account, Payment, & Plan

I was recently charged for Adobe export pdf at $25.46. I didn't authorize it and didn't agree to a subscription so I could use it for three days while being charged for a year when I had to use the service in 2020. How do I cancel this and get a refund. 

Cancelamento de plano anual, com pagamento mensal, a taxação será do 50% do plano mensal, ou 50% do plano completo 1.032.

Hello, are there any authorized Adobe partners/seller in Brunei from where I can purchase Creative Cloud Services? Can't seem to find any

I canceled my subscription and as expected I was charged 50% of the remaining abo fees. HOWEVER, I also got charged for this month's fee even though it was expected later (on April 30). I would like to file a complaint to the customer's support or wherever possible since I can't find any email or contact window on their website (is there a reason to hide contact information??). Really disappointed and won't advise anyone to use acrobat pro!!!

Hi! Trying to reach someone at Adobe for 2 days now. Extremely difficult to get in contact with them to change my plan. Does anyone now how to speak or chat to Adobe? 0800 number doesn't work 😞

Pelo pagamento parcelado mensal, tem possibilidade de cancelamento caso necessário.

Hi,I don't know what to do because I canceled my subscription yesterday and about 100 euros were taken from my account. How to get this money back?

Hi,I wonder why there is not a single primary identification feature printed on the bank transfer text. No customer number, no invoice number, no order number, no nothing. But there is the ULR (even twice), EREF (?), MREF (?), CRED (?), IBAN, BIC ... Why couldn't you print at least the invoice number? That would be nice. Regards,Stefan

원래 실수로 모든앱 플랜과 포토그래피 플랜을 둘다 구독하고 있었는데요 현재는 똑같은 포토그래피 플랜이 두개 있는 상태입니다.하나는 활성화 되어있고 하나는 결제 오류로 플랜 취소도 안되는 상황인데요.두가지 문제에 해결을 문의드립니다1.중지된 포토그래피 플랜을 삭제하고 싶습니다. 어떻게 해야 할까요?2.활성화 되어있는 포토그래피 플랜을 크리에이티브 클라우드 모든 앱 플랜으로 변경하고 싶은데 플랜 변경을 시도할 때마다 "오류: 플랜을 사용할 수 없음" 이 뜨며 변경할 수가 없습니다.

Hello!I can't change or quit my adobe plan. Right now I have the plan called "Photography" wich include Photoshop and Lightroom, but I would like to upgrade to the plan that includes all Adobe programs. But the button called "manage plan" is not even visible. So I cant quit or change the plan. Why is that? Looking forward to an answer. Thanks! Sincerely,Mattias 

Hello,beginning of March 2023, I have created an Adobe account with an e-mail adress. Today, I wanted to access this account BUT in the meantime this e-mail adress has been deleted (the company was closed and the e-mail domain deleted). How can I still access this Adobe account ? When I log in, Adobe sends a validation code to the e-mail adress but since e-mail account doesn't exist anymore, I don't receive the code and cannot login.I absolutely need to access this Adobe contact to stop the monthly paid plan Thanks a lot

hi, i just got the annual substance plan for students, but i have some questions regarding the free of this plan. It is because in an email that I received it told me that when I applied for the plan for free and if they approved it, they would give it to me, which they did. But when I check my account, in the plans area, when I click on the Substance plan management button, it appears that they are going to charge me a certain amount per year.My question is: That amount will be charged to me after the first year or when? And why did it appear in the email that it was a free plan for students if in the end they are going to charge me for use? Please explain to me, to know whether to keep the plan or not  Greetings and thanks

I get the creative cloud in its entirety free from my school, bu when I log in with my school account it still says I have to pay?

Hi I'm unable to get hold of Adobe as I just cancelled my pro subscription which charged me £70. I had recently selected an option where I got 3 months for £1 and when this expired they have charged me to cancel the year subscription however I was within the 3 month period. Is Adobe able to refund me or assist me?? I can't see any way of contacting them. thanks! 

Hello,Today, I have been just charged for the renewal of my annual subscription after a year of using Creative Cloud. Last year I chose the student discount plan option and had to provide some information about my University and thus got charged the discounted amount. The email provided in my account has been my personal email until today.I thought they would charge me the same amount this year but I got charged the full subscription without a discount. I can't even provide a University ID as it says on the support site because there is no "educational information" section in my adobe account. If I click on manage plans I cannot find a student plan in the options so I have no idea how to change the plan and provide a student ID.I have tried changing my private email to my University email to see if I could then provide proof of my student status, but nothing changed.My question is if there is an option to change my plan to the student annual plan. And if I can get my money for the full

I have a pre-paid annual subscription for Illustrator that expires in September 2023.  When i tried to use the application today (Dell Windows 10 laptop), it didn't recognize that I had a subscription and prompted me to begin a free 7 day trial.  I purchased the subscription my self and used my school email for the account log in. Would appreciate any help.

Please free up my account number and regulations. 

I cancelled my adobe creative cloud subscription on 27th February, and was supposed to get a refund as I cancelled on the 14th day, its been a whole week and I haven't received a refund.

I prefer to give up the trial. Can you help me to cancel the trail?

I'm trying to cancel my adobe music plan and it says 'cannot support social sign in'. I've had to change my password etc. an d going round in circles. I was on a free trial and tried to cancel it and now I've been charged for a month when I didn't want to continue after the free trial and still cannot cancel my subscription.

Hola, quiero cancelar mi suscripción pero al hacerlo me dicen que me cobran 130€, alguien sabe como tengo que hacerlo para que no me cobren, por favor? Mil gracias de antemano 

I am currently unable to cancel my plan. When I click the button it takes me to a page that says "social sign in not supported" and it sends me a verification code by email. When I enter the verification code it takes me to a page where I can update my password but nothing about cancelling my plan. I can't remove my credit card and even if I try to change the details, the old information stays. Now I'm forced to keep paying unless I cancel my credit card.

I am a student user. I purchased a Creative Cloud student license with my school email address. Great! I get a discount. Yay!However, I am also a student employee. My department has purchased an Adobe license for my use at work, which is also associated with my school email address. How do I login to that account?If I attempt to create a new login with my school email address, it prompts me that there is already an account associated with that email address, which is true. My IT department is suggesting that I login with my personal account, but then I will be using my personal account to do work, and the license my employer is paying for will be sitting idle, which doesn't sit well with me. I need to figure out how I can login to the account my employer is paying for independent of the license I am paying for at home as a student.I appreciate any insights anyone can offer me to take back to my clueless IT department.

For some reason i canceled my plan withing 14 days and still hadnt my money refunded. How many days does it usually take 

Hi, I am getting a little frustrated here. I started a free 7 day trial for Adobe Illustrator. I have decided to cancel the subscription (with 2 days trial period left) but your website won't let me. When I choose to cancel my subscription, I need to login again but the 'Continue' button keeps loading and I cannot press it (see screenshot attached). I can't find your chat option or phone number anywhere so I am not sure how to contact anyone for help.  Because I have been messing around for an hour or 2 looking for a solution or some way to contact you, I can no longer login becouse my account is locked for trying to login to many times. What I want to do is at least here officially let you know that I want to cancel my subscription and I would like for someone to help me get some confirmation that this has happened. Thank you. Kind regards,Robin