Account, Payment, & Plan

Hi there,  My Adobe account is not authorizing my subscription renewal. The only payment method available for me in Argentina is to pay by credit card. No matter what bank and credit card I try, they are all being rejected by Adobe, even for a credit card that a colleague has successfully used on his own account. How do I proceed? Thank you!

I have a problem with my subscription, does anyone know the direcct email of adobe?

Boa tarde. Eu adquiri o pragrama "Creative Cloud Todos os Apps, 100 GB" para estudante e juntamente veio o programa "Adobe Stock - 10 ativos por mês", o qual não pedi. Estando agora a pagar 36.89€ extra. Tentei cancelar o porgrama e tenho que pagar uma taxa, não tendo como pagar nenhum desses valores gostaria de cancelar. Já tentei entrar em contacto mas não há nenhum número que funciome. Agradeço a resposta rápida ao meu problema, por favor.

Hi I have a annual subscription paid monthly. I recently got a new credit card as my old one is expired. I forgot update my card information on my Adobe account so this months payment did not go through. I immediatly logged into my account to update my card information but was unable to. It just always responded with "there is an issue with the card information" I have tried everything. Different card, different browser, I have looked everywhere for help and tried different methods that were suppose to help but nothing works. I have been digging after information on where I can come in contact with a human representative from Adobe to help me but that seems to be just as likely as there to be rain in a dessert. I found online that so many people have had this problem and the only way to solve it is with a representitive from Adobe. Is there anyone that can help me???

HI! How I can to cancel subscribe if free period is over?

I canceled my Adobe Acrobat Pro Subscription on 31st Jan 2023. I got also mailed about my cancellation.Why they still charged me in Feb 2023 and didn't cancel my subscription?How can I get my refund and cancel my plan?

I lost my original password to log into my personal Adobe Acrobat PRO program. Plus I do not remember what email I used to gain access to said product. I need to stop payments going towards that older product I signed up for several years ago. I'm in a quandry since those withdrawals are draining me financially every month. Is there a way to fix this situation?

I purchased a free adobe pro plan for a week and it didn't take money from my account because I didn't have one. The problem is that I wanted to cancel the payment completely and unfortunately I can't, and I wouldn't want it to charge me money. Unfortunately I didn't know that after 7 days the paid plan will automatically change. What to do in this situation ?

Hi There i was updating my Bank details on my student plan as it said they were out of date and its proceeded to charge me 233 pounds i dont know what this was for or why it charged me as i just updated my bank details for my student plan. I cancelled within the 14 days refund policy then waited the five to seven business days for a refund and still nothing is there a reason for this and if so is there any way for me to get a refund for it or can i not get one?

I have two Adobe accounts, A and B. When I tried to change the primary email address of A to B, the system prompted that the email address is already in use. So, I logged into the B account and requested to deactivate it. After 24 hours, I logged into the A account and tried to change the primary email address to B again, but the system still said that the email address is already in use. Can this problem be solved? This is very important to me.Additionally, I can receive emails normally from both A and B email addresses.

AYUDAInicie adquiriendo LIGHTROOM y me agregaron una applicacion gratis por 30 dias que no pedi ADOBE STOCK no tengo correo de confirmacion y empezaron a cobrar, asi llevo 3 meses pagando casi 800 pesos y si quiero cancelar algo que NO adquiri y menos aprobe me quieren cobrar una multa de 2,300 pesos. Que poca.Alguna idea o ayuda de donde cancelar, Gracias

Tengo un problema de cuenta. Desde hace más de dos años estoy suscrito al plan educativo pero, sin aviso, se me ha cambiado el plan a Empresa, perdiedo acceso a las aplicaciones que utilizaba siempre. Entiendo que esto es un foro público donde los usuarios no pueden ayudar con un problema de cuenta. Necesito un correo electrónico o teléfono de contacto.

Bonjour,Merci de bien vouloir répondre à cette question, même si je ne suis pas dans la bonne rubrique. J'ai résilié mon abonnement à ADOBE - Acrobat READER. Malgré cela, je continue à être prélevé mensuellement de l'abonnement. Merci de bien vouloir me contacter.Cordialement

Dear Adobe Team,I am planning to buy a "Photography plan" using "Annual contract, paid monthly" but I am wondering how it is with canceling the subscription after a year, because after a year of use I do not plan to renew the subscription once again. The contract says that the subscription is renewed every year, so I am wondering at what point I should unsubscribe so that the contract for the next year is not renewed and no additional fees for canceling the subscription before the end of the contract are charged. Let's say the contract ends on February 28, 2024 (the contract was purchased on February 28, 2023), should I unsubscribe on February 27, 2024 so that the subscription will not be renewed and no additional fees will be charged? Thank you in advance for your help and support.Sincerely

Hello, I've cancelled ma free trial 7days period, buy today I've received a 12,19 payment.I don't know hot to get a refund, no Customer solutions found.In My account page I don't have any receipt or any plan activated. Thank you so much

I accidentally created a Behance/Adobe profile with a new email id, which I wanted to switch with the current one.Although I deleted that account and waited a few days, I am still unable to replace it new with the current id as Adobe tells me this id is already in use. 

Hello, I've purchased Premiere Pro 20.2. from the Czech Republic, didn't use it for some time and today when I tried to log in, firstly I didn't receive the code on my mail to verify, then I somehow managed to do that but when I tried to go on Premiere Pro, it offered me a 7-day free trial. There are two possibilities: 1) I used wrong mail, but I'm almost sure that this one is correct, but in case it is not, I can give mote details about payment etc. Just need to know if I bought it on this account and if not, on which. 2) It's correct email but due to the time I didn't use the Premiere Pro, it expired as a trial, then I would like to have my money back. I appreciate all help and support, as soon as possible. Thank you.

I got conned into a annual subscription due to misleading marketing. When I tried to contact customer service they actually ended the conversation without answering my messages. To whoever reads this-- totally unacceptable business practices. We all know tech companies are struggling right now, but misleading customers is not the answer. Totally insane. 

Hello, I did the purchase process, I choosed the student plan, I added my email then added the creditcard, and the amount already token from my creditcard. Unfortunately, I didn't add my phone number.I got the apps download page, but I logged out from my account and decided to download the apps later. I trid to login with my account, but I got that I am using social account(gmail) asked me to login with it, after I logged in, it shows me I have to buy a plan. I tried to login throght different devices but all says no plan. What should I do know? Thanks

I want to move my plan to a another accout. Is it possible without paying extra commission?

ho fatto richiesta di rimborso subito lo stesso giorno dell addebito annuale. entro quando avrò il rimborso?

I am desperate to talk to someone to find out why I have been charged after signing up for a plan and then cancelling in the allowed time. How do I speak to someone?

hello I'm student of architecture and i need to buy alot of apps from adobe and it's vey expensive to me because I'm student, i ask to help me i a discount account or coupon for these apps if its possible.thenk you alot 

Bonjour, j'ai souscris à un abonnement sous contrat pendant un an à Adobe Illustrator qui m'a coûté bien trop cher. Aujourd'hui j'ai terminé la durée de l'abonnement obligatoire et Adobe s'est arrogé me droit de me réangager, pour plus cher encore, sans me contacter par aucun moyen !!!! Premièrement j'exsiges le remboursement de ce dernier mois et je refuse de payer les 160 e demandé pour la résiliation. C'est clairement du foutage de gueule et des techniques de malfrats. Je ne rachèterai plus jamais un produit Adobe. Et merci pour m'avoir foutu dans la panade cette fin de moi.... 

AND THERE IS NOWHERE TO CONTACT CHAT OR PHONE. Like FAQ and contact pages eagerly forward to forum, but dont display phone nr or chat link, terrible criminals.  You guys are sneaky bastards, I got into a subscription i never activated, then get forced to pay a whole year when i want to cancel. Im a student and dont have this money, THIS IS THE LAST TIME IM USING YOU GUYS  I'm posting this here, because quite frankly this site and navigation SUCKS. i cant wait for Davinci and AI solutions to sweep the rug from under adobe, industry standard my ass.