Account, Payment, & Plan

je voudrais resilier mon contrat

How do i check when my license expires?Does it continue to withdraw money after the license expires? 

Ich wurde 3 mal belastet, ich möchte mein Geld zurück haben!!!!! Ich kann seit Wochen Adobe nicht erreichen wie unseriös sind sie!!!!

Hello, can someone please help me cancel my plan? The plan and payment page shows "You'll be able to manage this plan shortly" and there is no choice to cancel my plan. 

I've recently updated my payment info and have been charged for all apps plus 100gb for the year, however i want to change to a monthly plan with only premier pro and it wont let me. I have been trying for a week and the same error message keeps popping up "Sorry, we could not change your plan. please retry.". I'm at my wits end and desperately need the money that was charged from my account fast.

I can no longer access the email with which I am registered on Adobe, so I can't even do any type of recovery. In addition I don't even remember the password with which I registered and since I don't have access to the email I can't even change it. Is there any way to solve?

El año pasado entre hacer una consulta y quede como que solicitaba un servicio yo ya soy cliente y tengo pago hasta 07/12/2023 y el sistema me dice que tengo deuda,y no puedo trabajar ya mande correo varias veces y me dicen que esta todo solucionado y cada 2 meses no puedo trabajar y necesito puedo hacer reclamo judicial creo ya me orientaro o cambiar de empresa es increible.-Eugenio Acosta Fernandez corre4o electronico EMAIL REMOVED   Never post private information on a public forum... including your actual email address or phone number... Moderator

Hello.For years I had a photography plan billed to my business, but now I need to cancel VAT number from my bills and transform it in a personal account.There's simply no way to communicate with Adobe, so I'm trying here as a last chance before simply cancelling and stop paying a company that doesn't offer me a chance to speak with a human.I refreshed the page https://helpx.adobe.com/it/contact.html soooooo many times that my browser got bored.I changed three differente browsers, I tried day and night, but no way: no pop-up popped offering me a chat with a human.I've got 12 days left before having to simply close my contract.Does anybody know any other way to connect?ThanksSimone

I want to cancel my subscription and a cancellation fee is required from me. I don't want to pay this what should I do   [Mod: Move to the Creative Cloud Services forum]    

Today I received an email stating that my subscription has been cancelled based on my request. But I didn't reqeust to cancel my licenseI purchased an adode cloud license for a full year on October 2020 so subscription is till October 2021. what shall i do ?I didn't get any help in the chat option    

https://ibb.co/ysMrRyB   I have urgent work that needs to be done and this kept happening for days. Guess its high time to say GOod bye adobe F this, i felt stupid by paying to this s**

So as if this decade-long issue with constantly being required to sign back in wasn't already irritating, now I can't even sign in.  Every time I attempt to do so I'm delivered this wonderful response: We can’t verify your subscription status.   So Adobe is now essentially handicapping my business.  Bravo, Adobe.  You've done it again!  And yes, my subscription is very much active, and yes, my internet connection is just fine (major plot twist: I'm using it to post this!)

I discovered something serious on the visa statement today. I was not aware that I had a personal account next to my company account with PERSONAL INFORMATION REMOVEDI ordered a plan a few months ago to try something, but it wasn't for me and I wanted to cancel it then. Because I no longer saw it in my company account and also not in my personal account with PERSONAL INFORMATION REMOVED, I thought to be sure that the termination is in order. And now this morning my wife discovered that 37 € is deducted from the bill every time. I have never received any email notification either! This can only be seen on the visa statement. So I really never used that plan again outside that trial day. Hopefully you understand this and can I recover my money? What should I do now. Greetings, Sven Janssens   Never post private information on a public forum... including your actual email address or phone number... Moderator

Hola buenas, el otro día empecé una prueba gratuita de Creative Cloud para probar sus servicios y se me olvidó cancelarla, ahora me pide pagarla ya que en el momento de renovación no tenia dinero en PayPal, dice que si no lo pago se cancelará automáticamente; ¿cuanto tiempo debe pasar? ¿Si pago y cancelo instantáneamente se me reembolsa el pago? Es que no necesito la suscripción.

Hi everybody, i have one enterprise account under my work email. Then I redeemed a promo code for Substance apps for the same account. But instead of giving me access to Substance, it made a new "personal" account under the same work email adress - which i cannot log into (since it has the same email).  Is it possible to merge these? If not, at least, how do i log into the other one?  Support agent just said its under my personal account, and left. 😄  I append printscreens. Thanks a lot, Jakub.   [Moderator deleted private information. Please do not post private information like e-mails and phone numbers]  

Hallo zusammen, ich versuche seit Stunden mein CC Abo zu kündigen.Support links re'directen immer auf dei selbe helpx- Seite, worin der Inhalt stark veraltet ist! Im Konto, unter Abo verwalten, bekomme ich immer dei Meldung "Verwaltung nicht möglich" und weiter dass es wohl Probleme mit Zahlungsdetail gäbe.Das stimmt nicht! Ich habe das Abo seit 2015, jeden Monat wurde abgebucht ohne Probleme!Da ist eine Kreditkarte mit aufgeführt die schon lange abgelaufen ist, vielleicht ist es das? Nein, weil diese gar nicht als aktives Zahlungsmittel hinterlegt ist! Löschen kann ich es aber auch nicht! Dann: Support Hotlines oder Chats - keine Links oder Angaben irgendeiner Art! Man wird immer umgeleitet auf die veraltete helpx Seite! In der Desktop-App wird man unter "Konto" wieder auf die Online Kontoverwaltung im Browser geworfen, wo die Schleife dann erneut beginnt! Hat jemand Links oder Telefonnummern wo man verbindlich eine ordnungsgemäße Kündigung einl

Hi , I subscribe to Adobe creative cloud for 3 month agoI checked my bank detail today It paid for thrice of 1 month How can I get back my money ?

en el dia de la mañana, compre adobe iluistraitor con un correro erroneo, la cosa esque volvi a empezar de nuevo y me compre adobe illustraitor con el correo correcto, por lo tanto tengo la duda si, me cobraran através del correro incorrecto, si alguín sabe algo que me diga porfa, todavia tengo que pasar los días de prueba gratuita, pero estoy con la duda, por si alguien sabe algo que me escriba o me diga un número de telefono a quien llamar. un saludo.

This will probably get deleted but here goes, cause I know they ignore their poor Trustpilot status. There on 1.5 star rating and haven't replied in over a year. Anyone who reads this, get out now! This company is a total scam. Never have I experienced such a poor service from a company in my life. They lock you into a contract and the only way out is to jump through a bunch of hoops before they lock you in again, either that or you pay them a £60-£100 fee to get out of it early. You cannot cancel auto renewal, I have tried, I contacted support and they confirmed it is not possible.They say they send you emails about it being renewed but I've never seen one, there's every chance stuff like that goes to spam, cause let's face that's all this company is. A company of this size, should understand something like that, they work in that sort of field. If you miss the date that it renews, you are stuck another year or have to pay them anyway to get out, you try to appeal and all they want to

I felt cheated due to lack of clarity in Adobe's monthly plan. I needed a subscription for two months and I did accordingly, but after 14 days I found out that it is an annual plan with monthly payment. Against the background, now I want to switch to monthly plan (not-yearly-based monthly plan again). Is there any way that I can switch to monthly subscription without incurring any cancellation fees of the previous plan?

HelloMy billing ref is B-4W9050231B3258640 I have been auto charged for Adobe package annual renewal but i have no further use for this product as I've lost my business. I really need this money refunded as i am already in a bad place financially. please help.

Hi everyone.I checked my bank account today and realised that Adobe has been charging me since June 2016 for a subscription that does not exist in my Adobe account. I chatted with someone from the support, but they were apparantly unable to find the charges. I checked my Emails and it doesn’t say anywhere that I subscribed to anything. Has anyone else had this problem?Thank you.

I cancelled this plan within the time frame of the free demo, it was literally the same day.  I've been billed $20 every month since july for something I needed to use once.  There appears to be no way to contact adobe.  My bank told me the only way to stop payment was to cancel my credit card so that's what I did.  Unless you absolutely need this product, I would strongly recommend not signing up for a demo.  I like the product, but the lack of ability to contact customer service to cancel a subscription if you don't need it is totally unethical, in my opinion.  That's why I'm posting this here... ridiculous.

Hello. Please tell me why I was charged for the photographer's plan if I had a change of plan to "All Apps" in creative cloud? When I bought a new plan, program asked me to abandon the previous plan and I agreed. But now I've been charged for the photographer's plan, why?

Hi! I already asked via support chat but maybe I wasn't clear enough to be understood.   I have two Adobe accounts: <removed-kglad> (this one) where I subscribed Lightroom 1TB plan and where I keep more than 20k photos;  <removed-kglad> where I'm an Adobe Stock contributor photographer   I want to merge the booth accounts into one (keeping said.ts@gmail.com preferentially) This merge will help to integrate the Adobe Stock service with the Adobe Portfolio page that I'm creating   Can anybody please help me? I really appreciate any help you can provide.