Account, Payment, & Plan

Ik heb een jaarlidmaatschap bij adobe waarvoor ik maandelijks betaal. Nu kom ik erachter dat ik via mijn opleiding adobe kan kopen en ik dan jaarlijks een bedrag betaal waardoor ik veel goedkoper uit ben. Is er een manier dat ik mijn huidige account kan wijzigen naar mijn school account zodat ik niet maandelijks betaal zonder het resterende bedrag te betalen omdat ik mijn account vroegtijdig annuleer? Bij lidmaatschap beheren staat namelijk niet het knopje ' lidmaatschap wijzigen'  alleen annuleren.

è possibile effettuare il pagamento per le applicazioni di Creative Cloud tramite bonifico bancario?

HelloI’ve been hacked and someone used my credit card and app store to buy adobe's subscription. I did cancelled the subscription on the app store. According to terms and conditions, supposedly I'd receive my money back soon as I cancelled 14 days after the purchase. is that true? When I'll receive my money? Do i have to do something else??thanks in advance x 

Hi I have a paid subscription. in the application it shows me that I don't have a subscription. when I try to subscribe it tells me that I am already subscribed

I'm hoping to resolve a conflicting message regarding my account expiration.  My account information correctly states I'm paid until Oct 23, 2023, however I continue to see a message stating "Add your payment information before Aug 23, 2022 to retain access to your subscription."  See attached screenshot.  I do not wish to provide payment information, since I purchase my subscription via third parties.  Thanks for your help.

Buongiorno a tutti.Sapete se è possibile acquistare solo l'app Media Encoder?Ho un pc sempre acceso che mi serve per eseguire render e upload automatico di media file presenti in cartelle specifiche, senza necessità di avere Premiere o altri prodotti di Creative Colud.Grazie.

I've recieved a complimentary 12 month CC Photography Plan (PP).  I currently run a PP that is due to expire on December 7th.  Should I wait for that to end before downloading the complimentary plan?  If I downlaod it now will it retain all my data or write over it?  Thanks

with all respect , this is a clear fraud case ! after i finshed my trial days i got deducted 349.00 le  with out any pre-notice if I would like to continue or I want to deactivate the account !! ( out of the familiar ) and after I got that I tried to deactivate permanently the account.I am finding that I have to pay 1200 le!! As a cancellation fees. And all of us knows  that nobody read the terms and you know that  really well This is a clear fraud case .. and if anyone monitored my account I just used it for just one time !!  so, I need my money again. I need my money and remove this cancellation fees so as I can deactivate my account .. thanks.. Hesham El Sisi <Removed by Moderator>

Se me aplicaron cobros el dia 31 de octubre y cancele ese mismo dia, pero me dicen que no puedo pedir reembolso por que no tengo cuenta activa

I tried the trial and had no intention of renewing my subscription. The subscription has automatically renewed and now there is a payment error due to which I cannot cancel the subscription. How can I cancel my subscription if I don't intend to use it?

Bonjour, Je rencontre un problème dans la résiliation de mon abonnement annuel.J'ai souhaité y mettre fin après avoir respecté la durée d'un an (sans utilisé adobe pendant plusieurs mois).Lorsque que j'ai voulu gérer ma formule, adobe m'a demandé tout d'abord de gérer mon problème de facturation. En effet, ma carte bancaire était arrivée a expiration. Ce que j'ai fait mais malheurement cela à automatiquement validé le paiment du mois suivant et a donc dû relancer l'abonnement pour un an de nouveau...Je souhaite contacter le service client adobe afin de voir s'il y a une solution afin de ne pas avoir à payer les frais de résiliations mais je tourne en rond sur le site. Je vous remercie par avance pour votre aide... 

Good afternoon, dear Adobe! My name is Sergei, I am from Ukraine. 4 months ago, my family and I left the occupied city of Berdyansk on the Sea of Azov. Now we are in a safer place, I am an undergraduate student at the university and work as a designer in my spare time. I love Adobe software very much, but I will not be able to pay for several individual programs, so I would like to ask if it is possible to get a ‘Students and teachers” plan for 23,99 US$ (price in our country)? Thanks a lot for any response!

I have a photographer membership since 2015.Yesterday I received a mail. On 5 december 2022 ny membership will be changed to a starter version at the next grant.I want to know what that means in practice.

Hi, I currently have the student photography plan and I am trying to upgrade to the student Creative Cloud All Apps so I can get Illustrator. However, it brings up the attached screen every time, trying to make me buy teams plans which I do not want to do. What is the issue? Do I need to cancel my photography plan first or something?   

Hi, I have cancelled my subscription, but I was still charged in the past three months for Acobat Acropro services. I have tried to contact the customer services but I can't find any ways to contact a customer service staff member who I can communicate to as I was told that only customers who have current plans/subscriptions can talk to the CS staff member? Please advise what can I do as this is very frustrating. Many thanks.

결제 한적이 없는데 결제 되었고 누군가가 그 플랜을 취소하였어요 어떻게 해야할까요

Hi there. I have 3 days left for my free Lightroom trial and I can't cancel this trial. There is no button MANAGE PLAN, just: You'll be able to manage this plan shortly. I will attach screenshot. I can't contact Adobe support team via Adobe Admin Console ( I will attach screenhots of how it shows once I click to . What should I do? 

How do I Re-New an Inadvertently Cancelled Adobe Stock Plan - I need it for my business

Hello,I subscribed to Adobe Photography Plan through Amazon. Subsequently I cancelled the plan. Amazon insists that the plan was cancelled. Adobe Customer Service insists that I have a subscription with Amazon. As a result I cannot manage my subscription. I would like to convert my account to an Adobe account so that I could manage my account. Adobe will not convert the account due to their insistence that my Amazon account is still active. I have talked to Customer Service about this several times. They have continually said that there is nothing that they can do about it. It appears that I am stuck between the Amazon and Adobe systems with nobody willing to help. I would really appreciate any help and advice that you can provide.Dave

So i am paying for adobe creative cloud since 2018.But i've lost my account and password and i don't have any cellphone number or another email that is the secondary one.So i'am trying to recover my accont or cancel,Because i'm not using. Ps:sorry for any grammatically mistake i'm Brazilian.

Hello guys I have a simple questionIf I have a company with employees all of them need a program like Photoshop, can I take discounted prices?

Hi, I live in Pakistan and it's really hard for me to buy Adobe CC from here. Resellers are offering $240 per app, which is ridiculous. I have my real brother in Germany. He said he can buy it on my behalf. Can he use my email ID and buy it there for me?

But there is no email chat in there. How should i chat then?

Can Adobe CC files be opened without an active subscription?

Hi,I had a Lightroom trial, but cancelled it within the first week because it is too expensive.But now I was charged 11,89, even though my account clearly shows there are NO active subscriptions. I can't contact Adobe in any way as I just keep getting sent to their useless help pages.Please help me and REFUND me as well, since I didn't sign up for this. The bill doesn't even show up on my account even though the money was taken.