Account, Payment, & Plan

I have a subscription (1-year contract) billed monthly, which I use for work-related things. I just learned my employer now provides Creative Cloud for Enterprise as a company license. Obviously, I no longer need two simultaneous paid accounts. Cancelling the plan includes a $76 early termination fee. Is there any way to get this waived, considering my account access is still being paid for and I'm not just choosing to cancel. Both accounts even use the same email.  Thank you. 

Hi, my money is usually stealing from my card from Adobe, I didn’t subscribed for anything! I don't have any plans, but money is prolonging to disapear. I have chacked another email that can be used, but situation is the same. What to do?

Hallo, ich wäre sehr froh, wenn mir jemand erklären kann, wie ich das Probe-Abo Acrobat Pro kündigen kann. Wenn man das System fragt wird nur angegeben was man zu tun hat, aber es gibt keine Möglichkeit, dass man das auch tatsächlich machen kann.

Che cosa è Adobe Photography Plan Dublin? 

Buona sera, dall'estratto conto risulta il pagamento di due abbonamenti, uno dei quali non ho la più pallida idea di che cosa sia, ma in fattura ne risulta soltanto uno. È possibile annullare quello che non mi interessa? E come?Grazie

무료체험만하고 안하고싶었는데 취소하는방법을  잘몰라 취소를 못햇는데바빠서 알아볼 시간도없었고 취소해주세요월결제안하고싶었는데 어쩔수없이 이용하루만할수밖에 없어서  했는데  취소해주세요무료체험기간에 한번 말고는 이용도 안했어요

Hello, I would like to know how to ask for help with a payment issue for a subscription that was made yesterday because the free month ended and they charged me, I would like to cancel the subscription but it gives me a clause that if I cancel they will charge me $300 for canceling it. I am from Spain

Greetings from Ukraine.Good afternoon, my name is Markian, I am a beginner photographer and retoucher. Since the beginning of the war, I have lost my job as a fitness trainer, and now I want to try myself in the photo business.I am sincerely grateful to the Adobe company for a really high-quality product. You make it easy to process photos, I heard that you are constantly developing and updating your product. Thank you for your work.I would like to ask if you can support beginners during the war and for the first time not to withdraw money for monthly use?I will be grateful for any answer.Peaceful sky above your head!

Dras enligt bild på mitt kort varje månad, men på mitt konto står att jag inte har någon pågående plan. Hur stoppar jag betalningen??

I was tring to change my plan, because te site offered me a sale on my plan, so when they asked my institute name i wasnt able to write the name, and not even to click in the apposit bracket

Adobe has closed my account. I can't access my account to pay because Adobe has the wrong email address. I have a workaround on my phone so can post here but not my laptop for exporting and signing. I really need to get Adobe on my laptop. Please help! Thanks

Buonasera, ho acquistato in passato l'abbonamento per il pacchetto ADOBE ACROBAT . Inoltre in questi giorni ho acquistato anche il pacchetto CREATIVE CLOUD, avendo i due pacchetti insieme non dovrei avere più accessi alla applicazione invece che essere limitato a soli 2 accessi? C'è la possibilità di fare un UPGRADE per poter avere più accessi alla applicazione ADOBE ACROBAT senza dover ogni volta far uscire un dispositivo e ogni volta fare la richiesta del codice? Spero che qualcuno possa aiutarmi grazie.

There is no email address for customer complaints.  I think there is some form of twitter or facebook or what such available for publicizing grievances but I do not have the specifics of it.  Try searching these forums for it.Adobe does not hide that subscriptions automatically renew, they do not seek your approval to do so.  If you read the EULA you will see the detail of that, but even without reading that it is explained in their pre-sales literature.  It is up to you to keep track of your subscription and end it when you intend.

I Started a free trial for adobe acrobat, I linked my paypal account. I forgot to cancel the trial before the 14 days. I cannot cancel my subsciption until the paypal transaction has gone through. I dont want to be charged 27$ for a program I used once. I tried canceling the subsription but every time I press on manage account it says I have to resolve payment issue as my paypal account has no funds.How can I cancel my subsciption. Also is there any way I can talk to an agent without waiting for 7 hours on help phone, perhaps a text chat

Gute Frage, ich weiß auch nicht, an wen ich mich wenden kann. Da steht echte Hilfe von Echten Menchen und dann erreiche ich nicht mal eine Emailadresse.Gibt es irgendwo einen Emailsupport von Adobe?In case the English language support does not understand German: Is there an e-mail support by Adobe?

I subscribed for the 1-month free promotion to use adobe reader product, in the promotion it says that adobe is not going to draw money from the card, and they will let me choose if I want to continue or cancel. well, they didn't let me choose and now if I want to cancel my plan I can't because I have to pay for the current month first.I subscribed to try a feature that didn't work for me, and I never used any pro adobe reader or any other products after that.Adobe is trying daily to draw money from my account, so I froze my card to not allow adobe to take this money.I tried to find a way to communicate with the adobe team but I couldn't find an email address or chat page to do that, all that i found are articles which didnt help. please help me solving this issue.i need to cancel my plan, without paying for the services that i have never used nor i agreed to extend the plan. Thank you 

Hi,So I have moved countries a while ago - however, couldn't figure out a way to cancel my monthly-billed annual subscription, so I left it as it was, because I didn't want to pay a fine for cancelling early.At the end of September 2022, my subscription renewed automatically, but my old debit card is not in use anymore, so there were no funds to cover the monthly payment.Now of course, it was my fault that I didn't pay attention and cancel my plan in the last month, but now, I can't manage my plan until October is paid for which I don't want to do, because I'm afraid I will automatically go into a new annual plan, and pay for it in GBP (used to live in UK, now in Hungary), while I don't even have an active bank account in that currency anymore.Didn't even used the apps in October yet (I know it doesn't matter) but somehow I'd like to cancel my UK plan with UK payment details, and go into subs plan in my current country, without going into a new annual sub...Couldn't really find a chat,

I can't access my paid Lightroom Classic app on my PC. For some obscurer reason my PC has determined that it is new and my regular login to LRC is now impossible. As I try to open the app it comes up with a trial offer as though I don't have a valid subscription. I accidently logged in with an incorrect email when it asked for my details and now there is no recognition of my subscription. I can't log out of the mistaken email nothing seems to work. What can I do 

Please try to understand. My account had many dollars, but my account has been suspended. Now how do I get my dollar back?

I received a copy of Photoshop through my college circa 10(+/-) years ago. Recently, I was forced to factory reset the laptop it was installed on. Can I get that copy back to reinstall on my system? Is there a way to prove it was a legitimate copy of photoshop? HELP

Acabo de cancelar mi plan anual prepago dentro de los 14 días plazo que Adobe da para realizar el reembolso completo. Necesito saber si el proceso de reembolso ya se está llevando a cabo por favor. 

It would be great if there was a free version of Adobe Photoshop  

Boa noite, Segui o procedimento para alterar o Plano relativo ao Adobe FrameMaker que foi subscrito hoje por um ano e o sistema informático não está a permitir a alteração. Pretendo passar para pagamentos mensais. Agradeço a devida alteração. Obrigada. Isabel Ferraz

Originally had thr photo plan...upgraded (or so I thought) to creative cloud for everything and now I'm getting billed twice.  Can't seem to cancel the photography plan without getting the full charge for the remainder of contract but I've upgraded so don't think this is valid.  Any ideas? Can't seem to actually get a chance to speak to or even email anyone about it.

I would like to not cancel my plan but turn off the auto renew so I don't forget next year and get charged?