Account, Payment, & Plan

At the end of January I will be moving house which will mean I'll have a new internet provider and a new email address. What do I have to do to ensure my Adobe Creative Cloud account is maintained and I can continue to use it at my new address?

Hi, my account email AND my 2-factor phone number are both no longer active. I have an extensive portfolio on Behance I'm trying to manage but I can't get into it. I've created another AdobeID but that doesn't help. Any ideas how to solve this? Thanks in advance.Navyo Ericsen

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I want to cancel my free trial before it ends but in the sector my plan there is no a choice to manage my plan and cancel my subscription. How can I do it before I got charged ? Thank you

Hi, I am trying to cancel my subscription but the button for managing my subscription has gone. It was there a few mins ago, I pressed it and it gave me an error. After refreshing the page the button for managing has just gone. 

Good afternoon, I would like to tell you that I took a trial subscription to adobe and never paid for this account and now I would like to cancel the subscription, but I can’t do this because, adobe requires me to pay an alleged "debt " although I did not even use this plan and I was not warned that "debt" would accumulate. So, I can’t cancel the plan, I can’t delete my account and I can’t unsubscribe from the mailing list, and plus, I can’t get rid of the fact that Adobe REQUESTS money from my card every day. Think 10 times before taking this "trial plan".

Hi, I am not able to cancel my plan and unable to find contact to adobe support. Could you please help me? 

Hi I've relocated to a different country and want to move my account for payment to the new country. Seems this may not be possible. Has anyone managed to do this?

Adobe attempted to charge my credit card and the description in the statement says "subscription payment" but I have no active subscriptions with Adobe. I have not been a client for a few years now.Please see images! Why is this happening?!?! How can I contact Adobe representative directly regarding this issue?!?!

I had asked in a Chat:Use Acrobat Pro on two personal computers with one Subscription (not simultaneously)?Use Acrobat Pro on two personal Androids with one Subscription (not simultaneously)?Can I install Pro without installing all of Creative?Can I get a Transcript of this Chat? I was told that I would need two licenses to use Acrobat Pro as I intended (which is too expensive); I had thought that one License would permit this.I was told that I could install Pro without installing all of Creative.I could not get a Transcript by closing the Chat; hence this Posting here. 

Hi, My current plan consists of Lightroom and Photoshop. I am now in the process of upgrading my desktop and the motherboard I am interested in comes with a 3-month Cloud Subscription. Can this voucher be applied to my current account?

I recently took over a new position and in the process of updating the profile I was unsuccessful in updating the Adobe Screen Name. Any advice, tips appreciated. Thank you! 

I opened account on first august, used 7 day trial, put my VISA card info. After 5 days I canceled plan and deleted account. Yesterday I saw on my bank account 6 transactions from Adobe (09.08.2022, 09.09.2022, 09.10.2022, 11.11.2022, 09.12.2022 and again 09.12.2022). They charged my 6 times each $31.49. I can't even access my account because it's deleted. I need help.

Hallo!Wie kann ich alle meine Konten zusammenführen.MfG Guth Hans

Hi allJust after some clarification regarding early cancellation fees for After EffectsI understand the cancllation fee is 50% for a yearly billed monthly plan. Is that 50% of the monthly fee (£19.97 GBP) or 50% of the total £239.64 that would have made up the yearly plan?Cheers

I just purchased the update for PSE 2023 last night but when I went to fill in my serial number, I received a pop up saying that it had been revoked. I can look at my Adobe account and see the purchase and serial number but it will not let me access it.  Thanks in advance for your help.

  I want to cancel my subscription with Adobe from jan 2023 due to new assigement plans   Regards <personal info removed-kglad>  

Hello, I have an account with a VAT number but I close it at the end of the year, I tried to delete the VAT number but it doesn't save the changes, how can I do?

Hi,could you please help me what to do if I missed with 7 days the annual Illustrator renewal and I do not want to keep it?  I want to unsubscribe without a 140 eur fee...Thanks!

I've become a student again and verified my education status. I got an email saying to contact customer support to re-instate my student discount, how do I do this?

HelloI paid for my account. But it still shows the debtor. Please check

hi, my adobbe illustrator license has expired but I made the payment on November 10, 2022

HelloI have the following problem: I want to delete my adobe account, it was set up by my predecessor colleague but I can´t follow the instructions because I can´t leave the "organisation". I always get the information, that in order to delete the account I need to leave the organisation (which already has the suffix -deleted-org so I am pretty sure the organisation doesn´t exist aymore). I agree the terms and click "leave the organisation" I get the confirmation, that I left the oganisation and then I am taken back to the previous terms and the whole thing begins again, I have again to agree to leave the organisation and so on. I tried to leave the organisation via the normal profile setting but this doesnt work either. I cannot contact the support because it says in the chat settings, that I have to contact my admin, which doesn´t exist, if I try to get myself into the admin console the access is denied. So I am stuck here. Can please somebody help, at least say how I get through to

I disordered/deleted my membership, at Day two, after my Bank senden the Money (it was 69,99€)At the Adobe FAQs it Says If you delete Your membership within two weeks, the Transaction will be payed Back. Now after 10 days i ask myself when i will geht my Money Back. The Customer Service does not replay via E-Amil. (customercare-support@adobe.com). I got a cancellation confirmation. Does anyone have any experiences in such a case? How to get in contact with the Adobe Service Team? Best regards,Jean-Jacques M. 

Tengo dos cargos no autorizados en Paypal, ruego que se haga la devolución inmediatamente.    (REMOVED BY THE MODERATOR : PAYMENT AND CHARGES DETAILS)