Account, Payment, & Plan

Bonjour,Quand on modifie une formule cela recommence l'abonnement à la date du changement ? Pourquoi ? Merci pour votre réponse

Hi, I'd like to change from CC to photo plan; in the website there are 2 photo plans (20g or 1T), but if i check the change plan options of my account, the first one (20g) doens't appear. I'd like to know if it would be possible also this switch or just to photo 1T. Many thanks.

Hello,I am seeking clarification on how CC licenses function. I know that each CC app comes with two licenses. I have many computers. If I were to buy the full individual CC license, would ALL of the applications therein be limited to the same two computers, or would the two-license system apply on the basis of each individual app? For example, let's say I have computers A, B, C, and D. Would I be able to install Photoshop on computers A and B and Premiere Pro on computers C and D, or would all apps tbe limited to the same two computers? Thanks! 

Hi, I had no idea when I subscribed to your service. Maybe a free trial I used. But how can you guys keep charging me $20.99 monthly without informing me in advance? I understand that you guys want to make money, but don't cheat !!! Can you stop charging me? And, if possible, repay me the money? Then, you can go back to your system and see that I didn't use your service at all! Let me know your thought, please. Luke

Bonjour, j'ia deux formule qui s'entremelent et me font perdre de l'argent. Je veux rester avec ma formule  de photographe d'1To et logiquement annuler celle de 20Go. S'il vous plaît aidez moi à annuler la derrnière sans payer les frais. Merci 

Im currently paying 30 a month but I have now started a college course which os providing a free complete adobe package for the year. Is there any way of switching over without cancelling my account?Thanks 

Bonjour, J'ai pris un abonnement qui a été payé via paypal, malheureusement, le paiement paypal à eu lieu 2 fois, mais en plus je n'ai pas eu de code pour activer dreamweaver. Comment dois-je faire ?

I am so done with adobe man, I started a free trial subscription some weeks ago, and it said i would not be charged after that but guess what i was. I didnt even renew my subscription or anything. I used after effects for 2 days. When it ended i didnt have any money on the card i used because i only use that card for my pc purchases. then some yesterday i took a little money on it to buy a game then suddenly boom there went 20£ right out of the window without me renewing it. SCAMMERS   Note: Thread moved to Account, Payment & Plan by the moderator.

Hi,I need to update our adress on our account. I have followed the guide but under Edit payment method, where the billing adress should be, but in my form I cant see Billing adress, just First and Last name, Postal code and Country. Payment day is the 16th so that shouldn't be the problem?I hope some one can help me 🙂/Anne 

It's a scam. No customer support to give the answers. I canceled subscription long time go but my card was charged couple days ago. Despite taking money there is no subscription on the account. I want the full refund immediately as the money was taken wrongfuly and subscription wasn't even activated. 

Hi! I want to login in my computer but Adobe sends a code to a tablet which I don't use anymore. How can I change it?...

Hello!   I had a Lightroom plan that I cancelled in July, when the mandatory one year period ended. Tonight I noticed that I was charged 11.99€ from my bank account and as I look into it now, I have been charged the previous months also! I cancelled my plan after the one year mandatory period and when I log into my account, there are no active plans! Why am I still being charged? I really don't like my email written here in public, but I cannot find an actual email of your customer care that I can write directly to. This is really frustrating, why am I still being charged and for what? [Moderator : Removed personal information.] Kind regards Egle Hiius

Mam zakupiony Adobe Lightroom Classic. Dostałam E mail,  że mam zapłacić za Adobe Express ! Czy mogę z tego zrezygnować i zostać tylko przy ALC? Nie potrzebuję Adobe Express! Dostałam powiadomienie o nowej cenie. Czy ta cena (9.99 Euro) zawiera nadal cały pakiet?

sehr geehrte Damen und Herren,ich habe aussersehen diese produckt  AE01277602549CDE  gekauft. ich bitte um stornieren Mit freundlichen GrüßenErdal Erten

I'm at the end of my trial but when I went to buy. I see I'm paying for storage, behance, and bridge again? Why am I paying for this twice? See attached screenshot  

To whom it may concern... (although I sincerely doubt the unhelpful folks at Adobe are even listening.) I recently changed my email for my account.  I have many computers.  As I have tried to open software which I have paid DEARLY FOR from Adobe, I was unable to do so.  I assumed it might be an account email change problem.  I searched the website for help.  The attached picture shows the "Real Help from Real People" from the Adobe site which was, of course, simply an AI robot and NO HELP at all.  Adobe, your very website has an overt description which is a lie!   So I thought I would send an email or make a call.  There is NOWHERE to find an email or phone number in which to reach customer service.  The website indicates that I "do not have a paid account" which, of course is wrong.  So... the website does not acknowledge me as a paying customer and therefore will not give me a phone number??  Unfortunately I was forced

I was trying to cancel my free trial but there is no 'manage plan' button on my account so I was unable to cancel. I chatted with a customer service person but they just ended the chat abrubtly without solving the issue. There is a pending payment on my account because I was unable to cancel the free trial. Is there anyway to solve this issue?

Hi, I cancelled my subscription for Creative Cloud on 13 September 2022 when my debit order went off. When I cancelled it, it said I would still have access to all software until 13 September 2023 (as I have paid for until then). However, I can't work in any of the programmes and it says it's because my purchase is undetected.Just to be clear: the payment for the subscription went through on 12 September 2022 and it was for an annual renewal of the subscription.

I cancelled my plan. however, autopay of a credit card for my plan was canceled before that. I was scared if there is a consequence.

Pretty bad move raising monthly prices by 33.33%!!!!!!!!!!!   [Edited by moderator. Profanity removed]

Hello, my old school, without my notice, deleted my email account a few months ago (this is my new school backup account). I forgot that my account was linked to my old school email and never changed it. Is there a way to recover my account? I'm still able to use my stuff on only one of my other computers since it's telling me an email was sent (when I can't even get to my deleted email...) What can I do? I'm paying $30 a month and I'm stressing over that.Thanks, Zach.

Today i was charged for ADOBE  STOCK TRIAL with no idea why. This is a confirmation mail recieved 07 december 2020:"Cancellation confirmationWe’ve processed your cancellation request. Your Adobe Stock subscription will end on 07-December-2020 (PT). As a reminder, you’ll lose access to all your unused Adobe Stock downloads after your subscription ends. You may continue to use assets you’ve already licensed." And there is no visible plan or subscription in my useraccount either...Can someone explain this to me? Claes 

I got a mail May 8th 2022 - telling me that my one year periode was over, and that I'm now on a monthly plan - with no yearly commitment. Yet - when trying to cancel my plan today, I'm told to pay a fee - what is up?!

Last year I signed up to Creative Cloud through my University to receive the discounted student plan. I am finishing university soon and wish to cancel my plan as I no longer need the software. Every time I log in I am given no option to 'manage my plans' as it says I am signed up under an enterprise. I can't even contact adobe as it says I have to contact the enterprise administrator instead. I have no idea who that is and where to find that information. Please help me on how to cancel my account as I don't wish to be billed any further. 

Ayuda, quiero cambiar el número de verificación en dos pasos.