Account, Payment, & Plan

Bonjour à tous et toutes, je viens de me rendre compte que je paie tous les mois 2F pis mon abonnement à Adobe pour un seul compte client . Une fois via paypal et une fois via une carte de crédit autre que celle débitée par paypal.j'ai bien essayé de contacter adobe... sans succès.j'ai créé un litige via paypal et annulé le prélèvement récurrent. avez-vous déjà eu ce problème ? Bonne soirée, Muammer 

I have a one man office.  I have a single licence.  If I purchase an additional single licence can I had two other computers to my adobe account?  Do I need to purchase a teams licence?

My old credit card is expiring and I got a new one. It is activated and everything, but for some reason I cannot add it as a payment option for my CC subscription. I have tried on Android and on Windows in both Firefox and Chrome, but everytime it gives the same error, and I cannot seem to find any way to contact Adobe regarding the problem. 😞The message in the red box says:"We ran into an error during the processing of your information. Try to resend or use a different browser."

How infuriating to not be able to cancel subscription after free trial not working. Was told on private chat that I am eligible for a refund only for them to say a few minutes later I have to pay for the whole year. What a joke. SEEMS IF YOU PURCHASE A FREE TRIAL. you won't get it. Then you will be stuck paying over 100 dollars a year FOR A SERVICE THAT WAS PROMOSED BUT NOT DELIVERED. poor form adobe. Please cancel my subscription as I haven't been able to use your product. I would like to cancel asap. I don't want any other options. 

I paid money already but program is still error. my work is stuck. I need you fix it  ADOBE. my work is stuck because this program is error fffff

Hey how do I get someone from Adobe to issue a refund and close my freaking account t already?!?!? This is absurd!!! I've canceled two subscriptions yet they have charged me again, a 3rd time!. I spoke with someone over the phone last time who was to cancel the remaining 35$ subscription yet they have not done anything    [edited by moderator]

I have MacOS High Sierra 10.13.6 which is apparently no longer "supported." I've been charge over $54 every month for almost a year without having any access to Creative Cloud. HOW DO I GET MY MONEY BACK??? I can't update photoshop either. Please email me who to contact <email removed-kglad>

Have recently bought old 2012 osx el capitan. 10.11.6  MacBook Pro. And creative suite 3 to install. Installation code accepted but it is treating the package as an UPGRADE which it is not. I know it's old and slow... Just like me. Any help gratefully received.  

I just discovered Adobe upgraded my package without my permission, without me requesting, and without notifying me! I was doing a recon only to find a huge amount debited this month from Adobe, when I went back to look on my Adobe account, it shows the upgrade happened in September 2022 and has been coming off my account since then! I never gave permission or even requested an upgrade! It's disgusting. It's straight-up theft. If I try to cancel it wants to charge me $245 for something I never signed up for!!!! THEFT THEFT THEFT THEFT! How do I report this? How do I get a refund and cancel? I never want to use this product again in my life, I feel sick to my stomach.

I would like to cancel my current plan because I don't use it very often anymore, but when I want cancel it, I have to pay more then €200,- because I have a yearly plan. My plan runs until November. Is there any other way I could cancel the plan without having to pay so much money?

Olá, foi debitado em meu cartão de crédito o valor do meu plano de forma duplicada. Por gentileza, poderia me orientar em como proceder? 

has this been fixed ? 

I canceled the Adobe trial version. He charged a fee even though I canceled. Billed without my consent. Please refund my money taken. I want to close my account. Please solve this problem.

Guten Tag, mein CC-Jahresabo wurde am 27.12.2022 verlängert. Da ich es aber nicht mehr nutzen möchte habe ich es gekündigt und es wurde mir mitgeteilt, dass es im Dezember 2023 auslaufen wird. Deswegen habe ich am 28.12.2022 eine Rückerstattung beantragt. Am 30.12.2022 erhielt ich eine Mail, dass mein Abo mit Wirksamkeit 30.12.2022 gekündigt wurde. Da ich allerdings noch immer keine Rückerstattung erhalten habe, versuchte ich es beim Supportchat welcher mir jedoch mitteilte, dass keine Rückerstattung beantragt wurde. Deshalb möchte ich gerne erfahren wann ich mit meiner Rückerstattung rechnen kann, danke im Voraus! 

I encountered problem in accessing my purchased lightroom subscription. I received a notification that I subscribed to Lightroom in this email. I can't even remember that I use this email to any subscription and creation of Adobe ID. When I tried to log in using this email, it says that I didn't used it yet so I create an Adobe account then I try to login in Lightroom App and restore the subscription but it says nothing. What should I do? Is there any steps, website I can access to find the email used to this subscription using the order number? I don't want my money to waste. Thank you 

My account is still registered as a business account for a company I no longer work for.I didn´t realize that until I bought a program (Substance 3D) and I can neither access it nor does it show up in the "purchases" section of my account. Now I want to refund my purchase but since the program doesn´t show up in my account, even though I already paid for it there is no way to do so.Should I just contact my former company or is there another way?

Por favor quiero cancelar versión de prueba y no me deja, estoy dentro del plazo.

I'm on IPad OS 15.6.1ipad 11" 2nd gen Recently I have issues accessing iPad photoshop, a prompt to subscribe/trial block my access when I open the APP, I'm an existing Adobe CC paying subscribed user. Tried uninstall and reinstalling, logout and relogin, issues unresolved. Called the regional support, issue unresolved(very bad experience and more confusion). May I know if anyone experienced similar issues and found a solution? 

I signed up December 9th for Pro and forgot to cancel until now.  I'm now being charged over $100 and I've had the plan less than a month.  Help!

AVOID SUBSCRIBING! MUST PAY TO CANCEL AT ANY TIME! I have subscribed to adobe for seven years. It has always automatically renewed in December each year. It's January 6th and I've just tried to cancel as I can't afford it any more and they essentially say I have to pay £45 to cancel! I was given no option to cance the auto renew, there's nobody to contact to register my wanting to cancel or even stop the auto renewal! I planned to temporarily cancel and start again when I could afford it again, this has totally put me off ever returning to using this product again. What do they need the £45 fee for exactly when im doing all the admin to cancel myself anyway and theorems nobody to pay to contact 

Hi guys , my money is deducted and my subscription is not activated.. what to do ?? Please help ..attaching even the screenshots of payment .. please help

Hi I activated a trial license. I cancelled this subscription through my pay pall account. Today I received an invoice.  I tried to cancel this trial, but I can not enter my account, before I made the payment. Help me please!

I have somehow got 2 email addresses registered and am being charged for both each month. When I try to cancel one accoun, adobe, of course, want to charge me a cancellation charge. I have been round and round the support pages and just can't find a way to just have one account without incurring a cancellation fee.

Since 23rd july till today i can't pay the billing. everytime i fill my debit/credit details always failed. i try with my 2 debit cards (visa & master) & 1 credit card visa. all failed. already talk with a tons of agent & adobe sales, and all of them can't fix the problems. They help me with the billing address, make a new quotes, fill secure payment, make new adobe id, reset my account and change the password, etc. All failed! And always end up with the: 'check your bank, we cant read your card in our system". and of them told me maybe the bank block my card for international purchase. Kinda impossible coz i use the same debit card for facebook ads.i already check all my bank, and they said all good and they didnt receive any purchase quotation from adobe.FYI last May i still subscribe adobe with the same debit card payment. but in June because i dont have a project during pandemic covid 19, i stopped the subscription. And now i want subs back with the same card but didnt

As the tittle says, I've canceled my subscription months ago and I just realized I'm still being charged monthly. I'm trying to contact either support or someone in billing/acounting that can help me out but I'm not being able to. I do have the proofs for both things, the cancelation and the charges on my crredit card but nor sure what to do 😞    (Moderator moved this from Enterprise & Teams to Account, Payment, & Plan.)