Account, Payment, & Plan

Bonjour à vous,    Je trouve ça complètement stupide qu'à chaque fois qu'on veut effectuer une action, nous devons passer par le support Adobe Support. J'aimerais supprimer MES infromations de carte de crédit qui se retrouve sur le compte Adobe, mais je n'ai pas l'autorisation de supprimer MES informations. Le fait que je devais passer par le support en ligne pour annuler  un abonnement, ça peut passer, mais le fait qu'il n'y a aucune possibilité de supprimer les infromations bancaires par nous même est complètement ridicule et ILLÉGAL. J'ai utiliser ma carte de crédit personnelle uniquement pour créer un compte et mainteant j'utilise une carte de crédit de la compganie, mais la journée que la compagnie stop sont paiement, c'est MA carte de crédit personnelle qui sera débiter et tout ça parce que je ne peux pas la supprimer. C'est MA carte de crédit !!! Pourquoi devoir être garant de la compagnie ? Ce sont mes infroamtions laisser nos DONNÉES PERSONNELLES en dehors de ça

I got charged full price (£50) for a student plan that I have proven multiple times. I have been using Adobe for almost 4 years without issue. Products are great but would really appreciate a refund of the £50 and a correct charge for the student plan. Thank you

Hi, I have been waiting to sign back up for Photoshop and Lightroom and for the last 4 days when I've checked its been showing it's £9.98 a month. I haven't had any money so I waited until I got paid today and now it's showing that it's £19.98 a month. Does anyone know if it was a special deal, as I used to have a subscription and only paid £9.98. At the moment I am really struggling with money but need Photoshop to be able to use ICC profiles for sublimation printing. Can anyone confirm this was the price and why it's gone up on a random Friday?  Thanks Becky 

Hi Adobe Community, I am wondering if anyone can help me or has experienced the same issue.I created an adobe account 2 years ago with my gmail acount (at this time I was living in SA) now I have moved over to the UK back home to study and want to get the Adobe Student pricing deal because I need adobe products for my studies... However it says it is unavailable in SA but I am not in SA anymore and even if I change the region, when it gets to the last payment step it says Error not avaiable in your country or find a reseller is SA PLEASE HELP

I wan't to speak to someone in person about the money I paid. I did an anulation. When do I get my money back. The website turns in loops....Tanks.

Bonjour Pour un abonnement TOUT CREATIVE 100 Go, la facture mensuelle passe de 29.99 € à 62.47 € par mois !Personne ne m'a prévenue avant le prélèvement !!!! Pourquoi une telle augmentation ?????Je peux passer à une formule moins chère en enlevant ce que je n'utilise pas mais du coup je perds Indesign que j'utilise !!!Je veux pouvoir avoir Photoshop et Indesign, est-ce possible ??? Les autres applications fournies sont inutiles pour moi.Si vous avez des solutions ....Evidemment, pas de mail de contact pour joindre ADOBE. Pour prélever ils sont forts, pour le service client, on peut repasser ! Merci à tousClémence HENRY 

I wanted to get a free trial, they charged me from the first day and now I al locked! I can't cancel my subsciption without paying a huge fee.    I am so disappointed with Adobe... honestly, taking money from individual users like this is such low standards... I would expect this from random internet aplications that need each penny in their pocket, willing to scam people. But a multibilion dollar company?!   Not to mention that is impossible to get in contact! Every single contact link send to a [moderator deleted expletive] "solution" link. Click in 'talk to real people', and we are sent to a library. This is a joke. Click in the big blue button 'contact us', and nothing happens.        

What a nightmare adobe has become. We have subscribed for years and they suddenly decide that my creative clound and Adobe DC subscriptions have to have seperate log ins - except they didn't tell me - they just did it.   Now, after 15 years, they have decided that my subscription has not auto renewed - again no warning just can't access the products.   So go online - but their chat bot can't put me thorugh to anyone because there is not an active account. ARGGGGGH! You can't just administer a company this badly by accident - they must be trying really hard to [moderator: expletive deleted] it up - and congratulations Adobe - you have succeeded.   Now - where are the alternatives........I'm going to find a company that give a [moderator: expletive deleted] about my business

Latest Windows 11 update causes Adobe error in thinking my PC is new and third activation!   I cannot activate my valid and current CC Photrography Plan as Adobe thinks my PC is a new PC after Windows 11 update.Win11 updates are required by operating system for safety and security and cannot/should not be delayed.This is clearly an Adobe bug as the PC has had no hardware updates or changes at all?   Only system and software updates.I cannot use my paid for CC plan.  Can someone please help ASAP as I have deadlines?

Buongiorno, in data 30.09 ho acquistato tramite abbonamento come studente l'accesso atutte le APP di adobe al prezzo agevolato di €. 19,83/mese con pagamento tramite carta di credito (andato a buon fine); ho avuto accesso a tutte le APP in modo particolare utilizzo photophop, lightroom, premiere, ecc ma dopo 7 giorni non funzionano più; all'interno di Adobe Creative è indicato che ho accesso a solo 9 APP che tra l'altro non utilizzo nessuna. A questo punto vorrei annullare il mio piano ma nella pagina Piani all'interno del mio account non viene indicato nessun piano ma solamnete il riepilogo delle APP che posso utilizzare....qualcuno sa indicarmi come fare?Tra l'altro non ho accesso all'help o a mail per comunicare questo disservizioGrazie a tuttiAlice 

Hi guys,   I have plan bought since  Subscribed since Jan 26, 2019 I want to cancel it and  it says that it's early cancellation, and I have to pay extra 30+ USD to cancel.   The question is very simple - <Profanity removed>? What year annual commitment going to end 2048?   And another one - Isn't this a robbery?   Cancelling plan anyway and dear Adobe - congratulations, you just lost customer .   Good luck with making free money with no added value and I wish one day you lost other you customers. Comparable products are here already.   So long, and thanks for all the fish.

forgot to cancel the free premium subscription. Yesterday, money was withdrawn in the evening for a year's subscription. can I somehow cancel them and return the money?

It says that my plan has ended, but nothing happens when I update the payment info. I really need to get my account going again.

Hello, I am reviewing my credit card statement and there is a charge (besides my subscription charge) for "Adobe Acropro Subs" for $27.99 USD. What service is Acropro Subs? Kind regards.

Hello, I am having problems switching from a credit card to PayPal. Also, I recently moved from Mexico to Germany, but when I try to buy Acrobat Pro again, it takes me to the US/Mexican Store and this store declines my PayPal Account. How can I fix this problem? Deinstall all Adobe and Install it again from the German Site?    [Moderator moved the thread to the correct forum]

Fact:- A user has two accounts with diffent applications  a) Account company using InDesign  b) Account private using Lightroom/Photoshop- Problem  - If there is no Internet-Connection you cannot sign in in Creative Cloud Desktop  - If you cannot sign in, you cannot use the Software (InDesign/Photoshop)- ADOBE   - There are so many places, a user has not Internet (Traveling in Car, Train, Ski Area, Summer Resort/Beach, etc.   - The licence checks are absolutely incomprehensible.  - ADOBE makes it easy for themselves and want to maximze the profit, the customer is at the very back

I have updated the credit card details but still I'm receving below email, what can I do?  I have updated serveral time but still getting, I have no idea about that can someone give me a solution for this? Do you have adobe contact support email?  Thank you. 

Me acabo de suscribir, me descontaron el pago, pero no me permiten instalar los programas por más de 7 días, o sea, me están dando las versiones de prueba. Cómo no vas a descargar versiones piratas si de forma legal Adobe no funciona.

I keep getting charged TWICE during the same billing period. My bank is getting two payments taken out with two days of each other and when I check my online invoices on Adobe, they only list ONE payment. Why is adobe stealing my money? I don't own two separate accounts that require that I pay for two so WHY am I being charged twice???? 

There are no more plans currently in my account and i did canceled it before within 14 days of the trial, i really want to know what is the matter here

I'm from India, and due to recent Reserve Bank of India policy changes I'm getting reminders to update my payment information, even after updating my payment info with multiple cards, I'm getting emails to update payment info  this is irritating to me, please check

Hey,I just received an email about unpaid subscribtion. However, I installed trial which didn't work, and uninstalled it before the end of the trial. I was asked through the chat, why I want to cancell it, I said that it didn't work and successfully ended subscribtion. Can someone please clarify, why after spending hours to find the solution to make legal trial work on my newest Mac - which finally didn't work, because the website solutions doesn't worked, and the app was unsubscribed, and uninstalled, and it was confirmed through the chat in the right time - I am asked now to pay a bill for the latest month, and for what? I lost hours to check all Adobe websites and forums to find the solution. Non of those worked. I was following Adobe rulles, and uninstalled app before end of trial, and unsubscribed it before end of trial too. It seems like Adobe billing system wrongly recognized my unsubscription and still expect me to pay for it, and I have no way to contact anyone, but through th

Please I need to cancel my Illustrator subscription plan 

I have a Windows subscription for the Creative Cloud. Can I also work with Illustrator and Photoshop on an IPad Pro?