Account, Payment, & Plan

HiI want to cancel may trial subscription but I cannot. Please cancel my account as I do not want to use your product any longer !! 

I've had a Photography Plan for over a year, a few weeks ago I decided to uprade to a full plan.But what I nice surprise, now I'm being charged BOTH plans and if I try to cancel my Photography Plan I have to pay for the remaining time.So here I am, feeling stupid and paying for TWO plans when it's obvious that I cannot make any use of that.And of course, there's no way to contact with Adobe about it.Definetly never signing again with Adobe, looking forward to change to another platform.

Olá, tudo bem? Atualmente eu estou com 3 licenças corporativas e 1 licença pessoal. Na fatura do meu cartão de crédito está chegando um valor de R$ 447 referente as 3 licenças e um valor separado de R$ 86 referente a licença pessoal. Eu consigo fazer o download da fatura no valor de R$ 447 entrando pelo Admin Console, mas não consigo encontrar a fatura de R$ 86 para fazer o download e preciso deste documento para comprovar a empresa. Poderiam me ajudar, por favor?

Hello! My CC Student is expiring 9 october. And it says that I have pay so much more now. I don't have that much money. Also I have a 12 year old computer. So the all my programs (PS, IL, ID) are 2020. Update to later versions aren't posible for my computer. Do you have discount for this type of situation? Please contact me! <Removed by Moderator> //Esme

Hi, I accessed the Adobe free trial in July and cancelled after 5 days. I have been charged everymonth since. I tried logging into my account and could view all tabs except 'manage plans' which came up with an error message. So I went on the quest to speak to customer service which is near impossible. I'd have a better change of learning hacking skills, tapping into the main Adobe hub and cancelling my own plan than being able to simply do it either theough my account or customer suport!Today, I tried again and I am able to access the manage plans tab today (Hallelujah!) so I went to cancel my plan which gave me a message that if I cancel now I will have to pay a cancellation fee of 89.86GBP! The free trial feels like a scam to keep you on a payment plan with no straight forward way to cancel to be honest & not having a proper customer service contact point is ridiculous. This is very disapointing as I am already 60GBP down and I am not using Adobe at all and don't need t

Hello guys. So I got a free Ph and Il trial. Then something happened and i needed to send all my money from my bank acc to my mom. Now they can't charge me. It says if im not going to do anything i will lose acces to photoshop and illustrator on november 3rd. Its 5th today and i can still use it perfectly fine. "You must resolve an issue with your payment details before making any changes to your plan.If you take no action, your plan will automatically be cancelled" So the question is will it cancel itself somehow and i'll be fine? Or i'll be charged every month until i actually resolve my issue with my payment details. Which is putting 50$ back in my bank acc and getting charged for it.

I had like many others just subscribed for the trail version of Adobe Stock as I wanted to use a template to create something.In the excitement I may have overlooked  the fact that Trial = Trap of 1 year if you do not cancel it within one month. I forgot and having checked my bank statement 2 months later I saw I had been charged twice and realised my mistake. Went on to cancel the subscription only to see a $200 cancellation fee. I am shocked to see that Adobe has resolved to trapping people in this yearly subscription model. The Support Specialist on the chat has been at least been helpful cancel the subscription without cancellation fee after trying to offer me 3 months free. I appreciate the offer but a person who did not want to go past the trail has no use of 3 months or 12. I hope Adobe communicates a bit more clearly about the cancellation charges. Having it in a wall of terms and conditions is not very forthright. https://www.adobe.com/in/leg

Ich benötige eine angepasste Rechnung für ein versehentlich abgeschlossenes, kostenpflichtiges Abo. Hier wird aktuell die Privatadresse des Kontoinhabers von PayPal angezeigt. Als Unternehmen können wir das so nicht in die Buchhaltung geben. Kann jemand helfen? Leider gibt es offenbar keine Möglichkeit der persönlichen Kontaktaufnahme. Support und Hilfestellungen sind wirklich unterirdisch. Seit Stunden (!) suche ich nach einer Lösung, auch um das Abo zu kündigen, das nicht transparent als kostenpflichtig zu erkennen war. Da werden Kosten produziert und Zeit verbraten. Daher meine Bitte um schnelle Rückmeldung + Hilfe. Herzlichen Dank!

Hello  I was studying during the night, and I used adobescan application. I logged in throught my friend phone, and I used her facbook. At that time somebody hacked her facebook, and now I don't know what to do, because she can't use her it anymore, the key was changed by somebody. I think, these two action is connected, and I need help to solve this problem. Somebody has an idea? She told me, that there is a hotmail adress, but she can see just the first character.  Thanks

I am a student and I want to cancel the subscription because it is too expensive and it is a few days late

Hi guys, I was hoping someone would be able to advise me on what would be best to do about this.I'm signed up to a yearly subscription to be renewed on the 4th of October for college but I decided to cancel it this year. Yesterday on the 3rd, I fully cancelled my plan and I thought that was that until I checked my bank account tonight and saw a pending charge for Adobe.I reopened my "manage my plan" section on the Adobe website and it says I'm still signed up for a plan that I most definitely cancelled. Now I can't even find an option to speak to someone about it and rectify the issue as I'm being asked to pay a cancellation fee.I'm just hoping someone might have an email or phone number that I can use to speak to someone about this and get it all sorted.Any advice would be very welcomed! Thanks so much.

Hey guys,  I want to tell you my story. About 8 months ago, I decided to try Adobe because I wanted to learn how to edit videos. I opened the website and chose to pay monthly, but because English is not my primary language and the website seemed quite confusing to me, I did not know that even though I am paying monthly, the subscription is for the whole year. After like 2 months when I did not really use the app at all due to being busy at work, I decided to cancel my subscription. The guy on the line (I chatted with him on the chat) told me that I am paying monthly, but the subscription is yearly, so I can cancel it but I'd have to pay 50% of the remaining amount to pay for the whole year. So I just wanted to know if this is okay from Adobe because I am quite angry about this issue. I did not want to pay that much money at once so I just left the subscription be as it is. Please tell me your experience and if this is normal in Adobe. Regards,Jan Kopejtko

Hello everybody, Adobe just changed my financial plan without my consent beyond the 1 year committed period.Does anyone know how I can contact them? Maybe an email?That because the site does not have any active form of chat. Thank you in advance

Currently I've noticed I have 2 plans that are the same and both active; the problem is that I'm paying for both and I can't cancel one of them; how can I solve this problem?thank you!

I'm trying to change the adres that shows up on our invoices. This guide shows how to do it I suppose, but it does not work since I do not have the "Billing adres"-field in the form. Does anyone have an idea how I can do this? Thank you for any help! Leida

I pay for my plan as well as my daughters plan. Shes been on the student plan as she was in jr high, and is now in highschool. I was looking at my statements and see that her plan is now the same plan as a regular user. I've been charged for the regular plan (for her)  for the past 4 months. Nothing has changed on her end, she still has the same educational email on the account as she's only changesd schools, not regions. Why am I being charged for an adult plan, when even the student plan (after the first year) is still less than a regular one?How do I get that changed, and refunded for the extra charges?

Ich hab meine Bank gewechselt und würde nun gern die Zahlungsweise ändern, um das Abo weiterhin aufrichtig bezahlen zu können. Leider schlägt dies jedes mal nach dem Speichervorgang fehl. Weder das „Bearbeiten“, noch das „Neu hinzufügen“ funktioniert. Habe schon alles versucht (Browser, Gerät gewechselt), nichts funktioniert. Würde mich ja gerne an den Kundensupport wenden, aber so etwas existiert ja hier nicht ...Weder eine Nummer, noch eine E-Mail-Adresse. Am 7. Oktober sollte die nächste Zahlung abgebucht werden und falls diese fehlschlägt, möchte ich diesen Post als Beweismittel nützen, dass ich versucht habe, frühzeitig etwas zu ändern, aber keine Unterstützung diesbezüglich bekommen habe.

Hello there; Last month I subscribed to whole adobe by random G-mail! Today I understood that I Lost my password, and I just tried to change my adobe e-mail at least; in a rush, I changed it to my other e-mail which I had a canceled adobe account previously , and now my account is canceled!  Is there any live chat? Is there any place for writing it to the support? I want to contact them via e-mail because I cannot make any phone calls. Regards.

I am trying to sign into my account on creative cloud but it does not let me. Any help? It works fine on my iPad but not on my MacBook. 

I have subscribed the creative cloud since 2019 with 100GB in normal price. I am now go back and study in the university, so I would like to change the plan with student discount for saving money. How should I do?

Hi,I signed up to the following plan - Adobe Acrobat Pro - which I now want to cancel.But I want to see what the cancellation fees are month by month, as illustrated on this page: https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancelWho do I contact to get this info, from the United Kingdom?There is no Support Email address I can find.Thanks

Hello. I have lost access to the account that has a monthly subscription. I don't know my email or password, I don't have access to my account either. But the money is debited from my bank account at $21 every month! How can I unbind? Support contact me! I don't remember which email was attached! Get off my card!   Get into contact with me! My email is [personal information removed in compliance with Adobe's privacy policy: https://community.adobe.com/t5/community-help/guidelines-and-tips-for-the-adobe-community/td-p/4788157]

Hola.  Tengo en mi tarjeta varios cobros que no tengo claro a qué corresponden.  El pasado septiembre se acabó una cuenta que tenía con la escuela donde estudiaba.  Yo pensé que esa cuenta ya se había caducado por lo que, con ese mismo email, había pagado el plan por aparte.  Se me cobraron 4 meses de esa cuenta que estaba además siendo pagada paralelamente por la escuela.  Al acabarse la suscripción con la escuela dejé de poder utilizar los servicios, logicamente, sin embargo, tengo más cargos realizados a mi cuenta por parte de adobe.  Justo este sábado 1 de octubre han hecho uno que sigue retenido en mi cuenta y no sé a qué corresponde. Quisiera solucionar dos cosas: 1.  Los cargos de julio a septiembre que no debieron ser cobrados en una cuenta que ya tenía los servicios pagados desde la escuela.2.  que no me sigan cargando pagos que no corresponden. Agradezco la ayuda.  Esta fue la única manera que encontré para meter una inci

Adobe has charged me twice for Audition how can I contact them so they can refund me my money? Post moved by Moderator to Account, Payment, & Plan

I have been asked to update my credit card. However, you have my current CC