Account, Payment, & Plan

I wasn't paying attention when I paid for another subscription, and chose and downloaded the 'Lightroom Creative Cloud' software. I hate it! I wanted the 'Lightroom CLASSIC' software instead. Is there any way I can swap plans? Stop the Cloud version and start the Classic version? Thanks!

Hello,   I am facing an uncomfortable situation.   This week, I noticed an email from adobe mentioning a subscription fee, which made me panic and I quickly unsubscribed to adobe not thinking twice about it (on my phone) and thinking maybe my wife or family member accidently subscribed to a trial recently. What usually happens is I have my old university email linked to my gmail, and those emails boucing from my old university email to my gmail usually go to my junk mail, which I rarely go through.   Today, few days later, I asked my family members if anyone had subscribed to adobe recently from my computer with my email, but no one did. So I went over my credit card fees with this in mind, and somehow (and this blows my mind because I usually notice this stuff), I have been charged monthly for an adobe subscription I was never aware I was subscribed to. And this is since at least march 2020 (from my available bank statements on my current credit card).   If I calcu

I want to cancel my order related to Acrobat pro DC. Answer quickly.

I got billed for a year subscription and that's not the one i wanted, is there a way i can get refunded ? 

Como cancelo la suscripción de PS Express y que me devuelvan mi dinero

I'm not sure if this is the right catergory for this but I really need help. So I got an email from adobe yesterday confirming a cancelation on my membership, which is weird considering I didn't do that. I tried to contact customer support as suggested to reinstate my account but adobe wont let you call support without an active subscription. I'm really not sure what I'm meant to do and I've got finals in my digital illustration class tomorrow, so if anyone could help I'd be really greatful.

Hey guys, Adobe charge me $325.39 CAD because I've recently cancel the montly subscription on December 11, 2022. I just wanted to have a refund towards my credit card account and I don't know why. Thanks.

Tengo el plan de lightroom y me gustaría añadir photoshop. Al ver los planes a los que puedo cambiarme veo que hay un plan que puede encajarme: Plan fotográfico de Creative Cloud con 1 TB pero al seleccionarlo para hacer el cambio me da un error:  Sin ofertas adecuadas Lo sentimos, no hemos encontrado ninguna oferta adecuada.   Alguien sabe por qué no me deja? Gracias

Dear Adobe, I need Adobe certificate of tax residence for year 2022. I couldn't find it in the Internet. Could you send it to me? best regards,Justyna 

i had an account made for me bc it didn’t register but before that i made an acc and it successfully was made but the page immediately changed after and so i had no acc it’s all very confusing anyhow i contacted customer support bc right after i tried with my computer and phone and two different cards and the payment would not go through while trying to make an account again and pay for the student plan for adobe cloud “AA transaction can fail for a variety of reasons. Double checkand make sure your payment information is enteredcorrectly. If this issue persists, you may need to use adifferent payment method or contact your bank.”, customer support bailed on me after making my account and telling me to go check the plan again, i told her it was saying the same thing and it would still not work and no response, i have graphic design lessons that i cannot attend without an account or i’ll be marked as absent! there is absolutely no issue in my info or my devices

I am a Photography Plan subscriber since 2019 but considering a change to the Lightroom only plan with 1Tb of storage. However, when I click on 'Manage Plan' this all I see - i.e., no option to change plan, only to cancel.My payment is due on the 17th of the month and so far there are no flags or notifications to say there is a problem with payment. 

Hi,I would like to change my account region from Russia to Cyprus as I am a CY resident and i dont want to create another account and transfer all lightroom libraries, presets etc. How can I do that? 

First, as others have stated....finding the storage upgrade option was not easy. We know it's going to cost more and most of us likely go to where we manage our subscription, looking for add-on options. I have Photoshop/Lightroom with 20 GB. I am not a professional photographer and I don't take thousands of photos each year. I just take a 'normal' amount. However, I think we can all agree that 20 GB seems like like an intro to how the feature works versus a real functional feature. That being said...I don't need 1 TB, which appears to be the ONLY other option. I use my iPhone as my only camera. I have about roughly 70 GB of pictures that increases incrementally each year. It would be nice if Adobe would offer 100 GB increments. I don't NEED Adobe, and paying $20 a month is overkill for my use of it. It's the time of year where I'm questioning my value of the product even at $10 a month....as I need to make a decision on whether I want to renew.  I'm hoping that one of tw

 

I personally can no longer afford to pay for my subscription and just realized that I was paying for two subscriptions (my fault). I went to cancel the first one, which was under my personal email address. Cancelling that account was very easy because it gave me the option to view my payment and subscription options. However, when I log into the second account under my school email, I have no way of viewing my payment options or subscription options. This leads me to believe that I don't have to pay and that it's being covered by my school. But once again, I am being charged twice, with $17/month and $21/month, so it's clear that it is, in fact, two separate subscriptions. I tried to check out my school's covered products, but an Adobe plan was not one of them. I have no other accounts, and customer care has been useless. I hope someone knows the answer!

Hola a todos los presentes, necesito contactar con un agente, dado que hace dos meses hice una prueba gratuita de Illustreitor y no hubo manera de darme de baja a esa prueba y me siguen cobrando!!!he intentado desde entonces y no puedo, y no me figura ningun plan en mi perfil pero si me lo cobran en la cuenta del banco.Alguien sabe como hacer, para un contacto directo con Adobe?gracias

Hi,I tried to contact the chat room but it could not help me out.I selected a plan few days ago on monthly billing option. I chose Adobe After Effects in free trial. Unfortunated there was a billing issue in my billing and payment option and I didn't use the product for once but I was charged today with Rs 5351. I want my full refund asap as I didn't use the product at all.Your kind response will be highly appreciated.Regards,Umair

Hi [edit]I tried to contact thr chats but it would take foreverI want to get a refund for my recent purchase, for the whole year plan including this month. It won't start on my PC.(Lightroom something) ASAPmy email address is [removed by ussnorway]

Hey, there is someone how stole my Card details and made a purchase for Adobe trail and I contacted my card support and they told me to contact adobe support (witch I couldn't do because of there virtual assistant) for the refund as I didn't done the transaction

My subscription has automatically renewed, but I have no interest in continuing to use Adobe services. How do I get a refund for this automatic renewal?

Already paid for creative cloud in August (there is even record in billing) but about a month ago it won't let me access it because of of a "billing issue" with my card, there is nothing wrong with the card I provided them. I also can't contact customer support directly because aparrently I am not a paying customer even though they already took my money! What should I do?!

I am unable to contact Adobe Customer Care via chat.Instead of chat a have a blue window: Please contact your administrator for help. A member of your organization is a designated contact for issues with your Adobe products. Reach out to your administrator or IT contact for help. For product tutorials and step-by-step instructions, try our online help. I have a personal account in Adobe and I'm not a member of 'organization'.Moreover, week ago I use chat to contact Adobe without problem.What's wrong now?How should I contact Adobe? E-mail of 'customer case' does not work.

Hello, I wanted to cancel my plan yesterday and I forgot and I just got charged today and I want to get my money back. Do I cancel and I will be refunded or what do I do. 

Buenos días aquien corresponda solicito cancelar este servicio pues no se ocupa mucho.

After speaking to someone on Adobe chat I understand they can do this, no problem, however, what I am not clear on is that they have to cancel my current plan to start a new one - does this mean I loose all my history and libraries I have built up on my account over the past 15 years or does my end of things stay the same, It just a billing change?