Acrobat Reader

Hi, I realise that this is a community inwhich users can assist each other but with no other way of contacting Adobe directly I'm logging this post because we have missplaced/lost our administrative credentials and the Managing Director of the company is currently taking family leave and is not accessible. I need administrative access to our account in order to update our plan and ensure that all details are correct (payment, contact, users etc) I am able to provide any company information necessary - I do not wish to post any details here.  I need someone from Adobe to contact me ASAP to rectify this issue as it's effecting our business. I don't know how this is OK for a company that pretty much has the complete monopoly on a product utilised by millions (Acrobat Reader) cannot be contactable irresepective of staff position within an 'online' organisation. Every communication method is blocked by 'Contact your administrator' I understand there are other P

Good day to you.Is there anyway I can disable the auto-fill portion when in Fill & Sign under annotations like adding text? The reason is the users need to key in their userid and sometimes they accidentially choose the wrong id when doing the signing. Please take a look below. Tried to disable the forms auto-complete, but I think this is not the correct option. The only option is to "cross" out the particular text. Is there anyway to disable this entirely instead?We are using Adobe Reader DC 2020.013.20074 Thank you.

What do I need to do to open older files that Reader is unable to open?I am using the current version of the software.I get this error:  What has caused this to happen?  Did it happen as the result of a Reader software upgrade?

The highlights in the form fields are driving my end users crazy. They have Acrobat Reader. I've jumped on one of their computers with a form open and cannot find where I can turn off the highlights (blue) on the form fields. Someone will make a lot of people in my department very happy if I can provide an answer for them!Thank you!

I purchased the premium features for adobe acrobat reader from android phone. Am able to access the features from phone but not from windows desktop app.Logged in using google account.  Pls help

Is there a way to reorder the toolbar icons? I want to move the "enable scrolling" icon next to the other page display icons. I'm using Acrobat Reader DC Continuous Release Version 2020.013.20074on a Macbook Air.  

Does anyone know how to contact customer support to cancel your subscription?

I have moved away from Windows to Linux several years back. I'm missing the Adobe Reader in Linux. Please do support the Linux versions. Thanks!

When I updated to the current version of Acrobat Reader DC, I noticed that I no longer able to open the PDF link in the browser (Chrome or Safari, for examples). It had to open through the Acrobat Reader DC application. Does anyone else experiencing the same thing? 

Hello, i am having issues in the past few days that my adobe files (PDF) can't be viewed after i send them as an attachment. can someone please guide me what to do? thank you 

Tengo Windows 7 en mi portatil. Hace poco se me estropeó y un tecnico me lo fomateó. Despues de ya estar bien quise instalar de nuevo el Adobe Acrobat Reader como lo tenía antes, pero al instalarlarlo me sale ERROR DE INSTALACIÓN y no puedo instalarlo. ¿Hay alguna solución?.

My computer is working properly, but Adobe Acrobat Reader is unbearably slow. After highlighting something, I have to wait for around a minute to highlight again. It also takes forever to scroll to the next page. I have been stuck on the same 10 pages for over two hours. Please help.

I have a older version of Adobe Acrobat XI for use in my iMac. Unfortunately it no longer works with the the last two or three OS systems. I'm currently running Big Sur but still no luck does anyone have a work around besides PDF Expert as an option. Although it's a great product it doesn't match the editing capabilities that XI had.  Thanks for your help. Karl

We have a web based application running on our Citrix environment. We are running Windows Server 2016 (1607) and Citrix VAD 1912 LTSR CU1. The users login to the web based application and eventually it will trigger the opening of a PDF within Internet Explorer. This process will work most the time but we find after the user does anywhere from 7-10 instances of the process Internet Explorer will crash. We first monitored performance on our server but identified there are no CPU/RAM bottlenecks. We even isolated users to one server to test and they still have the issue. We recently enable Crash Dumps for Internet Explorer so we can further determine the issue. I've reviewed the crash dump along with Microsoft and we've found the crash is due to AcroRd32.dll. We were running an older verison of Adobe Reader so I've updated to 2020.012.20041 and we have the same issue. Is there anyone on the Adobe side who can review the Crash Dump I have to provide insight as to what could be causing

Hello, We are using AcroPDFlib.dll to get Acrobat Reader DC embedded into our software.After the upgrade of OS to Windows 10 2004, the printing shortcut stopped working, probably due to any security issues. Using ProcDump we see that Acrord32.exe is getting a first chance exception when clicking Print.In AcroRd32.exe_201221_182155.dmp the assembly instruction at KERNELBASE!RaiseException+62 in C:\Windows\System32\KERNELBASE.dll from Microsoft CorporationThis exception originated from VCRUNTIME140!_CxxThrowException. has caused an unknown exception (0xe06d7363) on thread 0This exception originated from VCRUNTIME140!_CxxThrowException+66. Microsoft are sending us to Adobe and Adobe just state that this product is not supported, however it was created by them.Our product is an information system  for hospitals, and this issue significantly affects many WW hospitals and patients.My questions are: 1. Is there any solution for this issue somebody found ? I see hundreds of

我有一個客戶傳過來的訂單是PDF檔案，使用Acrobat Reader無法開啟，會出現以下錯誤但是此檔案使用Edge及Chrome卻可以正常開啟Acrobat Reader已經使用最新的版本且已更新，都無法開啟，使用其他台的電腦都是相同狀況請問有其他人有遇到過這種問題嗎?Thanks  

I have a PDF I wrote that contains a great many short video clips (over 100) of sentences in ASL (American Sign Language), and I'm currently testing it for its anticipated readers. To prevent the annoying "This may damage your computer" warning for every single one of them, I can tell my readers to go to  Edit > Preferences > Security (Enhanced) and un-check Enable Protected Mode at startup. But that leads to a warning this this will also disable Protected View and App Container". To help me reassure my readers, do you know if this warning applies only to PDFs or does is apply to other apps on one's computer? And what is App Container?(When I try the other method of saying Add File to add the file name of the PDF, that doesn't seem to work.)Thanks in advance for your help. 

I just replaced my internal drives and lost my Adobe software.  Downloaded my Photoshop items with no issues.  Downloaded Reader DC and it doesn't open nor does it open new or old docs. Spent 45minutes with Adobe tech.  We uninstalled a recovery I had tried, uninstalled new downloads, rebooted, reinstalled, rebooted, established as default app all to no avail. Program will not open and will not read docs.  Tech guy said come here. Suggestions?

Hello everybody, I'm having an issue with Acrobat Reader at my office On one specific computer, it closes itself after a few seconds, whether you open a file or not. No message appears, the application crashes without giving any information.I've tried to update it to the latest version, totally uninstall it and install it back again in its latest version, delete every Adobe temporary files, and tried a lot of things I found on Adobe forums running the eula.exe file to accept the User Terms of Services, but nothing worked.The currently installed version of Acrobat Reader is 2020.013.20074 which is the latest. The OS is Windows 7 Professionnal SP1 64 bits. A lot of computers in my office are in the same OS and Adobe versions but it's the only one having this issue. I collected the Acrobat Reader log files, but I don't know how to exploit it. I can't share it here because .dmp files cannot be attached to this post. Let me know if somebody already had this issue, or if

Hello everybody!Hope you find all fine. I have been trying to open my Adobe Reader however I get the error message " This programme cannot be opened because it does not contain api-ms-win-crt-runtime-l1-1-0.dll". I have already done the updates but still is not working. Could you give a hand?My PC is a Windows 7 Ultimate. Many thanks!!Amanda

Hello everyone! I have the strange issue that the pdf file is perfect right after opening it but then it turns completely unreadable. I have attachted an images to show it. Already tried to repair installation but didn't help. Anyone who could help me out on this?

New adobe reader installed, now can not print any PDF files because the printer screen is mostly blanked out.  Plus all the adobe PDF file names have disappeared.  What is going on.????

Hello everyone, My adobe software is not working properly. even I renew the window of my laptop  and I reinstall the softwares kindly help me what should I do. When I open the software my I cannot click on nay tool. kindly help me.Thanks 

Hello, PDF file size is normally in few 100kB, but after make signature(s) are file size more then 4MB. Exist any possibility how can be signed document file size smaller, please?Thanks. Edited 13 may 2020 - in version Adobe Reader DC 2020.009.20063

I have uploaded one pdf file on the website and when the users are downloading the file it is giving an error or not opening and downloading not completed. please advise me to resolve this issue.   [Link removed by moderator]