Adobe Acrobat Sign

Used Adobe Sign to send a document to two individuals. I received a confirmation from Adobe, and the subject line reads, "Dan Smyczek '10 Memorial Fund Agreement has been sent out for signature to bobsmyczek@gmail.com and Marcus Goncalves". I HAVE NO IDEA WHO MARCUS GONCALVES IS. He is neither of the intended signers, and no one that I work with. When I go into Adobe and look at the email, it shows that the doc was sent to the two correct recipients, and there is no mention of Marcus Goncalves. Does anyone know how this might have happened?

Hi,We've been using Sign fine up until 16th May when after pressing "get started", the following page that loads is blank and does not allow any progress. Sign is configured via integrated Apps on our 365 Tennant and the status shows as OK. We are EU based (UK), and the status posted here states it is only Americas affectedhttps://status.adobe.com/products/503494

Hi I have two accounts for my email j.saunders@cjcharltongroup.co.uk for which i am paying for both.  I treid to cancel one, however, it wanted to charge for the whole year.  Is there a way I can cancel without charge due to this being a duplicate account?Customer number - 561972042Customer number - 1262575077

Hi - I've built a 4 page form that has various fields on each page but there is a signature field on each page. I am sending the form to be signed using Adboe sign but every time I test by sending the form to myself to test sign, all of the form fields are yellow and editable.All / any help appreciated!Russ

Hi,I am working on a SharePoint solution and I am using Power Automate to send documents for signature and then storing the signed doc as a pdf along with the relevant metadata within designated columns in a SharePoint library. The snag I have hit is when signing the document is declined by the signer and they give a reason, I wish to capture that reason and store it in a column in SharePoint. Is this possible and if so, how??? Appreciate any and all help, thanks!

I have a complicated Health Care Options form. I have built some functionality into it where some of the choice buttons don’t show, depending on the options chosen etc. I have been using the e-sign temple to do this.Is there a way I can preview this template in Adobe sign to make sure everything is working like it should do, without having to send it to myself ? This seems kind of an important feature... Am I missing something here?would really appreciate some guidance. Thanks you.

My Adobe programme does not recognise that I have a subscription and I cannot use the features

With the lastest version, I cannot locate save as. It was always under file, which is not easily found (I have not found it). I have a lot of forms, I like to personalize and save as leaving the original document untouched. Right now, I have to save it, change the name, change location, and then delete all the info and hope I catch it all. Very not user friendly. Do not like this version. 

Got this error when trying to request e-signature and it is wil only 1 particular insurance company. Tried deleting first and last 3 pages and document went through. But when the complete document is uploaded for sign 11pages got this..       Only one particular insurance company provider is having this problem.    Tried these steps nothing worked.    Wanted to know what is the root cause of the issue.    1. Print the file as image.   2. Used postscript to convert the file to ps format and back to pdf.   3. Used desktop appliances and web version same error.    4. Tried in incognito mode.    5. No forms fields are there on the document.    Tried all these but nothing worked. Document is only 11 pages. No securities are applied to the document.      Tried removing the first and last 3 pages and sent out 2 to 8 pages worked.       What is the root cause of the issue and how

I have read posts and even found instructions on Adobe and still cannot make the "Auto" font feature work when trying to creat a template form in Adobe Sign. Below are the instructions I followed from Adobe but when I enter a name in the field that is too long it looks like this... instead of shrinking it down to fit in the box. Any suggestions?  

I can't seem to sign documents with my certificate-based signature that I made. How do I get this to happen? I already made a signature and assigned it to be my signature when I sign. Acrobat still resorts to the type me name in or draw signature.

A user of Acrobat Pro asked me this question and I can’t find the answer.- Is it possible to change the sender name/email of a form sent using Adobe Sign and/or Web Form?  Let say I’m user «xyz» and create a form for my boss. I want the reply of the form to go directly to my boss email, not mine. Right now it’s impossible. I need to logout of my account and login using my boss credentials. So, can a user change the sender of a form?

I have a document that required to be attached to my template. The attachment disappers once I sent it out for document sign.I can see the content of my attachment is embedded on the last page in the sent out template.  Is there a way my attached document can stay as attachment in the sent out email insted embedded in the template? We do not want the content of the attachment embedded on the template since we will need submit it to the 3rd party company after all internal participants have signed it.Please kindly advise. Thank you.  

I just stumpled through sending out a document to 19 recipients but it apears it defaulted to sending to individuals consecutively.  Is there a way to change it to send in bulk?  I'd hate to cancel and redo since imporing 19 email addresses individually was very tedious.  

New to Adobe Sign, hello!  I have a custom workflow setup to push a form through 3 sets of form fillers before arriving at a 4th certified recipient.  I need to mask some of the data entered by form filler #1 from filler #3 and certified recipient #4.  Form filler #2 is allowed to see the data from form filler #1.  Is this partial data masking possible?

I see the email address below signature which is being passed in the participant info as shown below. I want to get rid of the email address below signature and show only signature.Thanks,Srikanth Koppada

How do i stop a name populating on a sent PG form that cannot be removed by the customer

I signed up for the enterprise plan, paid for it and can't use it because I need to sign a BAA agreement to be HIPAA compliant. It is not available anywhere online. Nobody in the chat support post can help me. I am constantly being referred to an Account Manager who is not responding. I have an open case and I escalated it. I'm so frustrated and now remember why I used Docusign.I need to sign a BAA

Hi,I have Acrobat Pro and I am willing to use it for Salesforce Document e-signature.Please suggest if that is allowed.I have already installed the Adobe Acrobat Sign package inside Salesforce and trying to configure it further, but not getting the Admin page inside Salesforce. Thanks and regards

 Hello Everyone,When I request e-Signature in Adobe Sign to someone it shows an error saying "File upload failed. I've tried reinstalling, deleting the account and readding it with the license. Still nothing. I'm not sure how to go about this and I've been trying since yesterday. Any help?

Hi I am using adobe APIs and want to know if we can disable email sending based on api payload for /agreements api ?

Why would I be getting this message?

Hi,We have integrated adobesign with our app. When we allow the user to edit the envelope, our app presents a URL link to them for editing the envelope. This link takes the user to the adobesign account where the user is able to get all the menu options(account details, all envelopes etc). Is there another URL that can be presented to the user which only allows editing of the envelope? Or we can hide the account details etc from the menu options. Thanks

What does the red exclamation point mean next to my recipient email mean when I am requesting a signature with e-sign? It says it is an invalid email but it is correct. Do i need to add this email to my contacts in Adobe?

I am trying to send a contract to a client for signture - something I have been regularly doing for ages and all of a sudden I am getting a message to say it is unable to be sent. I have tried re-saving it but nothing is working.  I am attaching the error message below.  Thanks....