Adobe Acrobat Sign

No idea if this is correct forum.  I created a document in https://documentcloud.adobe.com/ I added recipients and fields.  I closed the doc without sending to recipients.  Now when i open the doc, i cannot send to the recipients. How to send to recipients? I can't add fields. If i click "Edit", i don't get option to add fields.  Do i have to create a new doc from scratch? thx

I have a staff member who receives the attached error when requesting a signature.They have tried multiple valid email addresses and receive the error.We have tried uninstalling and reinstalling Adobe Acrobat DC.We have had them try using the Web version of Adobe Sign.Assistance would be greatly appreciated.  Thanks!

Buenas, consulta, si yo inicio la firma de un contrato con Adobe Sign y la contraparte que tiene que firmar el mismo usa docusign, puede firmar digitalemten con dicha aplicación mi contrato iniciado con Adobe Sign? 

In the classic version, a person could share an agreement with another party and that party could send reminders on that agreement without sharing your entire AdobeSign account. In the new version, do you have to share your entire account with the other party in which you shared the agreement with in order for them to be able to send reminders as this is not showing in the shared person's Adobe Account?  Can you unshare a document?

I know how to upload an attachment to a document using the file attachment field during prefill but is there a way to insert an attachment? We have a contract that changes everytime we use use it by attaching a file as Exhibit A. When we use the file attachment to the end of the document. Is there a way to insert the Exhibit A into the document between the terms and Exhibit B? So the exhibits are in order.

Hi,  I have noticed that on the In Progress tab there have been a few documents that are now appearing to have duplicates.  (Generally if a reminder has been sent it duplicates the document.)  I have also noticed that there is a document that has been canceled but will still appear on the In Progress tab along with the Canceled Tab.  However, if I click Hide Agreement, it will hide it on the Canceled Tab but not the In Progress Tab.  There was also a signed agreement that seems to be having the same problem.  The document was signed and completed but is still showing up on the In Progress tab and the Completed tab. It has the same problem as the document has been canceled.  Thank you for any assistance. 

Hello, when submitting document for signature, the signature field doesn't stay in place. It keeps floating to another place in the document (the top of the page for instance).Can you please help?

HiWhy on a Adobe Pro license are we limited to 100 pages when sending for signature? I understand the need to throttle for network reasons, but for a paid service such a limit is ridiculous.Is there a package or a method to have it increased, 200 pages for me is a better limit if there must be a limit.

My adobe sign - all agreements panel is hanging (whirring). When I open a new document to request signatures I get as far as entering the emails, once it starts preparing the document for the signature panel it hangs (gets as far as the 60-72% mark). The software is up to date.  I am wondering whether I should try to uninstall and reintsall the software, however my concern is whether it will delete all my previsous agreements from the cloud? Any tips and advice would be greatly appreciated. 

Hello all,Is it possible to automatically add a signature to an agreement?The use case is for a document which requires two signatures. Partcipant 1 would review and sign, and then the signature for Particpant 2 would be added automatically without them having to review. Thank you

Hi, Today, when I want to change to step 'specify where to sign', Adobe show me a pop-up where says 'Unable to process request' 'Please contact customer support for help'. I need this system for my job. Help me please. Best regards

If you send a form for someone to sign via Adobe Sign, and they indicated some changes, can they send it back without signing it?  I have a form that needs a signature that the person approves it, or a signature that they need some changes, which there are comments boxes to do that, and another signature box to indicate they understand that a final version will be sent to them after completing those changes.  If I send it via Adobe Sign and indicate two signature areas, if they only apply one signature to say they need changes, will the document come back to me, or it will stall as they only applied one and not both.

Hifor the last 3 days we have been unable to access the adobe e-sign page or any other adobe page and the attached error message comes up - something went wrong, sorry for inconvenience please try again later.screen shot attachedinternet is all fine, account is all good any assistance would be appreciated - located NZthanksMaryanne

 

Dear all, I have tried to upload a fully executed version for a document that was approved but not signed, as the version sent for signature had been approved by all signors but lacked the fields for name and title of the signor. I submitted the document for signature only via Adobe Sign so the fields could be added, without having to request the approvals again. When I try to upload the executed version, however, the system says I do not have permission to complete this step:How do I fix this?

We have not seen this requirement previously, is this a new thing for Adobe? The signer is being required to acknowledge the T&Cs for each and every document. Shouldn't this be for one instance? This is for a signer who is receiving multiple signature requests, each document opened requires the acknowledgement - shouldn't this be set up for the intial request and not show up on each one - time consuming for the signer. 

Hi All,I am facing 415 error code, when trying to create an agreement. Can anyone asisst me on what am i doing wrong. i ma using accesstoken, api access point is pointing to shard "in1". PFB the json request i am using. {"fileInfos": [{"document": {"createdDate": "2021-10-01","id": "","label": "Testing from API","numPages": 31,"mimeType": "","name": ""},"label": "Testing from API 1","libraryDocumentId": "CBJCHBCAABAAXTzblJ-nauekJvs7OKwIc4hITZxX4IkL","notarize": false,"transientDocumentId": "","urlFileInfo": {"mimeType": "","name": "","url": ""}}],"name": "","participantSetsInfo": [{"memberInfos": [{"email": "varunchandana450@gmail.com","id": "","securityOption": {"authenticationMethod": "NONE","nameInfo": {"firstName": "Varun","lastName": "Ch"},"notaryAuthentication": "","password": "","phoneInfo": {"countryCode": "","countryIsoCode": "","phone": ""}}}],"order": 1,"role": "SIGNER","id": "","label": "","name": "","privateMessage": "","visiblePages": [""]}],"signatureType": "ESIGN",

Does adobe sign provide any better way to send a response when the Agreement is signed ?postSignOption has only the redirecturl. But we want to add some query parameters (like externalId, signedtime) in the url or  receive a response json when the agreement is signedRight now the only option i can see is keep polling for every 1 hour using the agreeementid/externalid and fetch the status. But this will not be a good design. 

I have several users with Adobe Pro DC subscription. Randomly one wil report that when they are trying to setup a form to get multiple signatures that the screen for Adobe sign is just blank.  I tried looking through the support docs for a solution to no avail.  Any help here would be great. 

Hi! I cannot find the function for adding more participant when creating my Web Forms. It is possible having more than one participant?

Hello - I opened a support case in mid July due to issues being unable to integration AdobeSign with Salesforce. The case is still unresolved and our project ia very delayed. I attempted to message Adobe on social media. Someone told me they would assist and now my messages are being ignored. Hoping someone from Adobe will contact me.  

It is safe to use adobe sign to sign an employment contract according to GDPR?

Can anyone tell me how to do this and if it is available with Pro DC with advanced e-sign? I have old templates that allow me to save and reuse form fields. Now when I try to create a new template, I only have the option to save it as a reusable document. I understand there typically is an option in the top right hand corner to edit "Template Properties".. however, the only thing it allows me to do is change the name of the file. My subscription is virtually worthless without this feature. Wish Adobe would clearly state what features are available with each plan.

We are using adobe sign with ur Dynamics 365 Customer Engagement app.I understand that Adeobe sign plugins  will send out the email with link to document to capture the digital signatures.We have a requirement that we do not want the link to document sent by email instead, display the link in our portal and customer to login to our portal to sign the document.Is it possible  to get the link of the document instead of sending it through email ? 

We phased issue with declining to sign a document."When there is a mistake to the document and we want to decline the agreement, for some reason when we press decline nothing happens and we cannot decline the agreement. "Is there something we can check to fix it?