Adobe Acrobat Sign

Hello, I'm a web developper and I'm integrating the Adobe sign API into a web application in order to send document from the application to Adobe so they can be treated and sign by the designated persons.The requirement here is to select the documents and receivers on our application to send them to adobe sign's API in order to create an agreement with authoring status and then to display the authoring view so our user is able to modify what's requested and then send the agreement to signers. Our web application is coded using Java so I'm using adobe sign java sdk to make api calls https://github.com/adobe-sign/AdobeSignJavaSdk.The issue here is that once I called createAggreement if I try to retrieve the url of the authoring view (using createAgreementView) right after sending the creation call it's sending me a bad request exception.What I'm seeing is that at this point the agreement status is DOCUMENTS_NOT_YET_PROCESSED, so I tried waiting a few seconds

Hello,here you the two scenarios - both of them are for the same scope - to create a webhook via the API v6. case #1I've created the Integration Key (I selected all the scopes) and also I created one Application to obtain the ClientID value - CBJCHBCAABAAKt6f1_xlZvfAj1OBw2cpAxGjLx5MKJz_ When I receive the webhook's validation request, I can see that the X-AdobeSign-ClientId header value CBJCHBCAABAAZZNsPjSoVhGn_jZzS_vERJeoOwgw_gTt is completely different than my Application's ID. Why ? case #2I've created the Integration Key (I selected all the scopes) but I haven't created any Application. When I receive the webhook's validation request, I can see that the X-AdobeSign-ClientId header value also have the value CBJCHBCAABAA8ofgA55rvKLSDktf0MlX6rLxmmuufcNx that is unknown to me. What is it ? 

I wondered if anyone could confirm whether the ability to have a completion deadline (ie document can only be signed within a certain number of days) with a small business plan.The docs on adobe site show that it is available, online chat with adobe support said it was available but in my small business trial it is not an available option. I have tried with both the word plugin and through my adobe sign account.Anyone know the answer to this?thanks Mark

Good morning,I'm buying the Adobe Sign for Small Business.I would like to know for 1 licence  (41.99€), how many of people of my company can use and create documents to sign.Thank you very much for your help and your answer.

Hi,I am able to add a custom header logo without any trouble.The issue I'm having is that the maximum width of the logo is 600px, which means my logo is cut-off horizontally when the email is sent. Is there anything I can do to remedy this?  Alternatively is there any way to display the header logo horizontally centered on the email?Thanks in advanceTodd

We occasionally see documents get stuck at the waiting to sync status on a device. Another forum post suggested rebooting to solve it.  This works most of the time but occasionally, we lose all the documents waiting to be synced on the ipad and cant find them anywhere. 

Hi, regarding the new terms in the email sent recently where it states: "We are working on improving the way you and your business can store, manage and securely collaborate on your projects in the future. To make these improvements, we are clarifying in our Terms of Use that content stored in Document Cloud for teams or enterprise may be accessed or controlled by the business providing the plan." What does this mean for Adobe Sign?

Hello   I need to insert  initials and signature on a pdf file  programmatically using C# or Java. Is there any API to do this? Any help on this is greatly appreciated.   thanks Suresh.

Hi,We're using the P2 subscription for EchoSign, however, we really would like to customise the email that is sent to recipients to fit with our branding.  For instance the blue used for the links clashes with our pallet.  Is there a way to redesign this?Thanks,

Greetings.  I have mistakenly attached a "title" and "name" field to the wrong signer.  Is there a way to correct this after a document has been sent? Appreciate any help. 

I've been trying to use Adobe sign for a job that I've been hired for. They need some online signatures. However, each time I sign into my account through the jobs website it brings me right back to the sign in spot for adobe. I'm really confused on what to do. I've logged back in and out through the website and even changed my adobe password and it still isn't working. What can I do?

Hi, I am using adobe sign enterprise edition. Scope for API Application.  https://secure.na1.echosign.com/public/docs/restapi/v6#!/transientDocuments/createTransientDocument URL: https://api.na1.echosign.com/api/rest/v6/transientDocuments  I always have to click on the top right OAUTH ACCESS-TOKEN and allow access through my account when a new access token is generated. If I don't do this. The response I  get is {    "code": "PERMISSION_DENIED",    "message": "The API caller does not have the permission to execute this operation"} Is there a way to create transient documents without having to click on the OAUTH ACCESS-TOKEN button?

I'm getting shown this message, but can't find any way to contact Adobesign support for help.   "We have encountered an issue due to possible Adobe Id change. Please contact your IT administrator or Adobe support." I don't have an IT administrator, its a single person account. What should I do?

I want the ability to include a link to a job aid on the Adobe Sign process specific to my client base, but am unable to use standard HTML tags  - they simply appear as plain text.  How can I include link without it needing to be shown as a URL.  Our internal links are long and unattractive.  Thanks.

Asking for help with the icons on the side of the screen on your sign and fill. I was trying to use it and I don't know what I did wrong but I touched my page and it has lines on the page on paragraphs. And I try to clear it does not work. Also was wondering if you could use the keyboard for typing in the information before you sign. Cause it is hard to write legabale. 

I'm trying to change a setting that requires a signer to verify their email address each time they sign. I found the steps to take but I don't see the option on my screen. I have administrator rights and I'm currently using Adobe Sign for Small Business. I attached a photo of the "Account" option that I'm directed to (first pic) but don't have. I also included a picture of what I see on my screen (second pic). Not sure why I don't have the option to change these settings. I called for help but I was told that I would get a call back but haven't yet. Help!

I use adobe sign all the time. I have a document that I created into a template. But I noticed that anytime I wanted to change the actual document set up (Deleting or editing words, pictures, etc, not the actual sign template) I could do so on a regular PDF, but then I have to create that sign document template again. In doing some research, I found that you could select a couple different options when creating the template. Reusable Document, Reusable Form Field Layer, or Both. My issue is that when I go to create the template, I do not see this option. Am I missing something? I dont know where to go from here. What I would like is to create a form layer so I am able to edit the actual document itself (Before sending for signature) and then apply the layer overtop of the edited form. I hate having to set up all the form fields every time I edit the actual document. Any help would be appreciated!

Hi There,  I have a load of templates that et used on a regular basis, after they are filled in and sent for signing they appear in the recipients inbox under the name of the template. this is kind of a pain when they come back signed and we have a  load of signed documents with the same name, we have to then manually go through and re-name these documents before filing.  Is there a way to change the document name as it goes out to reflect some of the mandatory fields? name, date, document type etc? 

I've created a form on acrobat, which builds a personalised customer quotation based on selected quantities for various products. (The quantity is multiplied by the price per unit, this creates a line price, all the line prices are added up in a 'grand total' box at the end). On a computer this form works fine, and the totals are constantly updating whenever you change a quantity in the form. However when we open this form on the iPad in adobe fill and sign, the totals are not reliable in adding up, sometimes the total stay the same, sometimes there will be a delay in the calculation, so we can never be sure that the 'grand total' is the correct price. Is there a solution to this problem? Thanks a lot for your time

I'd like to set a Sign Template as a favorite to make it easily accessible. Does anyone know how to set it as a favorite?

Code unhandled error

I work in an Accounting department and we use Adobe Sign to send work orders to Contractors to sign in a process of a total of 3 individuals signatures. The Contractor signs first. I have a contractor that I believe has a 'saved' signature that is not allowing him to sign the document correctly. Our process is for the there to be a Signature, Name, Title and date field for the Contractor. It is our policy procedure for the Name field to be the actual name of the individual signing for the Contractor. This particular Contractor is experiencing a problem in which the Signature field signs correctly his name, but the name field is filling in as the Company name. This Contractor is another state from our home office and I am working with him over the phone and through email to resolve the problem. I am encountering a lot of road blocks. Are there any tips or directions that Adobe Sign or other users can give me to facilitate resolving this issue? Please advise. Thank you.   

HI  Can anyone possibly help me as Adobe simply can't I have spent over 5 hours and gone through over 10 support assistants for which everyone wanted me to explain the issue again to be told I will get a response to my issues within 24-48 hours which simply is not good enough as it is affecting our business  We have a team account that has two way verification disabled yet everytime one of my team logs in they are asked for a code (over 20 members getting this) does anyone know how to stop this as it is only my email and number associated with this account and I am not based in the same locations as the team members so it is impossible to give them codes all day every day We have tried clearing history, using different browsers etc but nothing is working This only started yesterday afternoon  I have tried escalating my complaint to management but apparently there are no contact details for management!! Thanks 

First, I'd like to point out that Echosign is way better and actually worked. Okay. I used https://documentcloud.adobe.com/ to sign in and prepare a document for signature. I clicked Add File > Chose Google Drive > Connect my account. I see the files. Great.I choose a file I want and continue.When I submit so I can add fields to sign I get this error: We encountered an error while processing your request. We apologize for the inconvenience. Please reload the page and try again. If you continue to encounter this error contact our customer support. Unable to create draft documents.  I disconnected and reconnected Google Drive. Same issue.

Error configuring  Adobe Sign Integration with salesforce.I am trying to install the Adobe Sign from salesforce app exchange amd configure it for a demo. Installation of the app in Salesforce was successful. I am getting an error when Configuring it using the steps mentioned in the Adobe installation steps. It would be great if someone can help me resolve this error. Following are the steps I followed.Installed the Adobe Sign from Salesforce app exchange. Salesforce is in the latest Spring 2020 versionCreated a Adobe Sign Trial Account ad ensured my account is a administrator. Email matched with the salesforce user's emailAdded the adobe permission sets to the salesforce user. Ensured that both the "Lock sessions to the IP address from which they originated" and the "Lock sessions to the domain in which they were first used" settings in Session Settings are unchecked in Salesforce I clicked on the Adobe Sign Admin tab in salesforce and launched the Adobe S