Adobe Acrobat Sign

Hi all first time here, hope you can help. I've used echosign for a few years with no problems. Recently I had to change my login email address and now I cant get in at all with the below error. "Your new Adobe ID <new email address> cannot yet be used to access Adobe Sign because this email address was previously used to receive or sign agreements. Please follow the instructions sent to <new email address> to resolve this conflict." All i get is an email advising what to do but the resolution implies you have to login in the first place to remedy this situation which I cannot do. Any ideas? I dont seem to have the ability to contact anyone in Adobe support even though i'm paying an annual subscription for this service. Your help is much appreciated. 

Have a cloud e-sign account that has been provisioned. It is a simple problem but after 7 days now of never ending contact with Adobe support am getting nowhere. I know what the problem is but try as I might I just cannot get Adobe support to follow through. Everytime I bring up the old ticket I get the same old advice from Adobe support about my brower, network etc etc. I know the problem is not my computer because I can't log into our Adobe e-sign account from any computer, be it mine, another network or a Mac. Moreover, we have set up a trial adobe e-sign account and it works fine. So, 2+2=4,  problem is our adobe e-sign account and what adobe have done to it not our local network and/or its settings. Adobe clould works etc it is just e-sign that we cannot use. My question is what do you do when adobe support is so incompetent and useless. I have tried asking for a senior person to ring but they either do not call and/or if they do are as clueless as the last adobe staffer and

Hello,I am leaving my organization in a few days and still have many documents out waiting for signature. In addition, I have others I need to continuing sending out until my last day. Is it possible to allow my colleague access (and notification) when documents come back signed? If not for the ones already out-then a way to CC her on all new docs? We are trying to avoid the method of having to use my login (account), if possible. Thanks in advance! 

I'm using Mega Sign to send out a bulk signature request. Each recipient (1000+ individuals) will receive a PDF with custom data fields populating the PDF, plus a check box and a signature field.  Is it possible to include a CC email address for each recipient that is populated through the CSV? Each recipient has an agent/representative that I want to include on the communication as a CC.  I haven't found any documentation or forum posts describing this scenario. Thanks in advance!S

Same issue. Change email this morning. Cannot send for signature. Did chat with support. No help.

Hi,  I am a little concerned that the email addresses of all of the signers required for my document are shared with one another without each others consent. Is this allowed? The are exposed on the initial 'Signature requested' email in the format "After you sign, and xxxx@xxxx.net, xxxx@xxx.net, and xxxx@xxxx.net complete [Name of document], all parties will receive a final PDF copy by email. And then on the 'Completed' email, Adobe sends the final PDF copy to all the email addresses so that all can see. Is this a GDPR issue in the EU? It feels like we are sharing personal email addresses unnecessarily.  All thoughts welcome. Thanks

I have an Adobe Sign template saved with fields for text input and number validation.  When someone types a number it is not formatted to have a comma or a decimal.  Is there a way to format this field to have a comma and decimal when numbers are entered? Thanks

I have about 120 documents that need sent out for signing every month.  Does adobe sign work with Visual Basic to fill in the workflow email address and fields and then send the document for signing? Thanks

My user clicks a link in an email from a trusted employee, asking for a signature.  The link in Outlook is clicked, up pops the default browser Edge.  The user logs in using Adobe ID.  Edge then presents a dialog box saying he needs a new app???  But it has worked in the past for this user, and other users on different PCs.  Chrome/Firefox are OK.  Screenshot attached.  It has worked before.  I have cleared caches, makes no difference.  Any ideas anyone?  Thanks.

I'm using Acrobat Pro DC that has the Adobe Sign capability. After sending collecting signatures on a document, the final document has the audit trail attached. Is there a setting to stop it from being automatically attached?Thanks,Michelle

I'm trying to create a webhook. I'm working as developer and I don't have a SSL certificate. When the service tries to check my webhook, I got a INVALID_WEBHOOK_URL code due to certificate check while accessing my web service in WildFly.  I'd like to configure my developer account on AdobeSign for ignoring the SSL certificate but I could't find this setting in any menu option. Is it possible to turn the certificate checking off ? Thanks in advance.

HelloSometimes when we have documents to be signed by many people we select "Complete in any order", as otherwise the process will take to long time. In addition we have signers that are not able to or do not want to sign electronically. For those we want to print the signature page, have them sign and scan and use the "upload a signed copy" option.The problem is that when we select "Complete in any order", then the option to "upload a signed copy" is not available. It is only available if we select "Complete in order".Is this by design, or is there a solution for us?Thanks in advanceKim

For a different Adobe sign account that I have, it is saying that the password is expired and needs to be reset. It is sending the reset link to the email address  we have associated with the account (riowestagm@wecommunities.net) however that email address no longer exists.Is there a way to reset the email without being logged in or a way to reset the password without accessing the email?

Can no longer log into Adobe e-sign. Adobe cloud is fine but e-sign is missing from it. So If I log into e-sign I get an error message -  see image and if I log into Adobe cloud, I can get in but there is no e-sign button.  See image. Anyone any ideas on what is going on here and what the fix is?

Is it possible to have multiple Brands/Logo in Adobe Sign and tag each to different conga composer link.

Finding it impossible to sign in to my Adobe account. Have tried many times, reset passwords, Adobe ID etc -it's a complete nightmare. Is there a direct email address I can contact (WITHOUT SIGNING IN) that I can ask SORT THIS MESS OUT!!!!!!!

If it's enough , how do I create a website form. Having problems with adobe prorfolio fonts used to build my website.     [Title renamed by the moderator]

Does anyone know why the acobat disabled this function. Is this function now a purchased function? 

Good morning.I recently just moved from a trial with AdobeSign to take on a small business subscription (1 license). Having done this and signed in, I have lost all the templates and work that I had done whilst on the trial.Can anyone advise?Regards,JMBJ

Hi guys,  How do I clear local cache in Adobe Acrobat Reader DC. I've signed a document with a valid certificate, immediately after that I revoked the certificate. When I tried to sign a document again, Acrobat is reading the cache version of CRL. So this allowed the signing to happen. I would like to clear the cache, so that the new CRL will prevent the signing from happening as the certificate was revoked and updated in latest CRL. Thanks! 

I just joined the Adobe Sign community and I thought I selected the monthly payment, not the annual payment. How do I switch?

I'm trying to figure our average usage; but, cannot find where to access this information.  Anyone?   [Moving from generic Start/Help forum to the specific Program forum... Mod][To find a forum for your program please start at https://community.adobe.com/]

Hi   Since today I cannot access anymore my iPhone and IPad Fill & Sign app: after I enter user-name and password, the app skips the request for the 2-step code (that I receive regularly, but cannot enter), and sign-in returns an error     [Title renamed by the moderator]

When i click Sign-> Insert Signature/ Initials, it displays a black blank screen with No options.No error / options and unsure how to apply signature.

Hi,I have the following for a text tag:{{!NNumber_es_:signer1}} In the form, it names it:NNumber_162 How do I make it drop the extra digits at the end??   There are no other fields called NNumber in that form.