Adobe Acrobat Sign

Hello.We are experiencing an issue with default Agreement name when sending a document in Adobe Sign(we still use the echosign link).It is being defaulted to admin profile's email and is not changed when a file is attached.I saw a similar question has been answered here https://forums.adobe.com/message/10959379#10959379Unfortunately I don't see Message Template in our account settings and I am also unable to contact support as described.Our profile is currently using Teams license.Is there any way to control default agreement name?Could you provide any support contact?Any help would be greatly appreciated.Thanks in advance.

HiWe are creating Agreements using the Dynamics CRM solution version 7.0.0.1 on Dynamics CRM 2016 8.2.Once we have sent the Agreement the Current Signer URL is empty and the Signing URL field on all Recipients is empty.If I check the SigningURL using the REST API then I do get the URL's back for all Recipients, it's just not populating the Dynamics CRM records with these URL's even though there is an existing field adobe_signingurl.I've been through the solution settings as well as the account settings and nothing stands out that could be causing this.I'm assuming that as the fields exist there must be a way to populate them.Any ideas?ThanksScott

Is it possible to add a signature field to a MS Dynamics CRM Form in order for a Field Service Engineer to get the customer to sign off on a mobile device on a field visit. The signature field would have to appear on the actual form rather than emailing a link to the customer.

I receive the attached error which seems to contradict itself- insufficient transactions, which still having 2 of 5 free transactions available in my 30 day period. I have a 'free' Adobe Sign account accessed from Dropbox, I have send 3 previous 1 page documents with 1 other parties signature, but now I cannot send my 4th document.Dropbox know of no issues and this is the only support line open to me with Adobe... Any ideas on how to resolve this?Thanks

Hello, having an issue here, I can create and delete templates in adobe sign with no issue. but when i go to send something out, and choose from the library, there is this section called Adobe Sign templates that i can't seem to locate anywhere. i want to delete these as they are old and outdated but cannot find where they are located so i can delete them.

hello, having an issue here, I can create and delete templates in adobe sign with no issue. but when i go to send something out, and choose from the library, there is this section called Adobe Sign templates that i can't seem to locate anywhere. i want to delete these as they are old and outdated but cannot find where they are located so i can delete them.

Bonjour,Sur la fonctionnalité envoyer pour signature il y a une démonstration de nouvelles fonctionnalités lorsque l'on clique sur Nouveautés. Je ne vois pas comment activer ces nouvelles fonctionnalités.Mon interface ne ressemble pas à celle de la démonstration il manque les ajouts des nouveautés. Est-ce que j'ai le bon niveau d'abonnement ?Merci pour votre aide.François Aupetit

Hi!I'm working on creating of test application for AdobeSign integration C#. When I'm trying the call in "try it" page (REST API — Document e-signature Software — Adobe Sign), I'm getting the following response:Request URLhttps://api.na2.echosign.com:443/api/rest/v6/agreements/CBJCHBCAABAASHXLhpnMlIeuA2Pi3S7ewnID8yF8Qq4r/signingUrlsResponse Body{ "signingUrlSetInfos": [ { "signingUrls": [ { "email": "someaddress@somedomain.com", "esignUrl": "https://secure.na2.echosign.com/public/apiesign?pid=CBFCIBAA3AAABLblqZhDurMB28N5za2IxNYmueyExUE7WJa4rOkBdiLuIsl78c08sy12rbHyhu-3rh6BlpbI*&client_id=CBJCHBCAABAAjipHE56ILK-vpGLxT7lgDjXfeBYttICf" } ] } ] }But when I'm trying to get the same call working in c#, I'm getting resource not found response. Here is my code:            var client = new RestClient(adobesignURL + "/agreements/" + agreementID);            var request = new RestReque

Hi, I've created a field model (sorry, I don't have the exact terms in english as I use the french version), and my two date fields look okay when we fill the form.Once we receive the filled in form, the date fields only show the day. The month and the year have dissapeared.Both the size of my field and that of the font used look fine... Has anyone else encountered the same problem?

With the recent vulnerability for digital signatures in Adobe Acrobat products - I was wondering if Adobe Sign gets around this issue or if its just as succeptible as the other products digital signatures. Any info is appreciated. Thanks in advance -

My echo sign stopped recognizing signature fields and sending out the document without asking???? this started yesterday because Sunday it was working fine .. anyone has the same issues ??? how to I reach technical support ?

Hi,My company has got an account with echosign (we still use the echosign link), we used to be able to use the autofill Agreement Name feature - after dragging and dropping a file, the Agreement Name would be autopopulated which is what we want. Now it uses one of our emails as the subject line and we have to manually delete it every single time. Does anyone know if there's a way to fix this?Also is there a customer support center for us to contact the customer support team?Thanks!

Hi everyone,I thinking about using Adobe Sign to secure the signature of contracts. I didn't find the answer to this question : do the other signers need to have Adobe Sign too to sign the documents I'll send to them ?

When I open up PDF it will take for ever to open and for ever to communicate to the printer to print. Is there something I can do to speed up the process.

I have a smart token epass 2003, i can use it easy on windows, recently i tried to use it on mac, i can access the smart token by the driver software and manage the smart token on mac, but when i sign by adobe digital sign, adobe cann't detect my certificate on the smart token.am i missing something?

In my Adobe Sign document I have several fields that require the signer to select either A or B and initial beside their choice. Neither A nor B are set as a required field, and both are set so that anyone can initial. When the document is sent for signature, Adobe Sign is requiring initials for both fields. The document is useless as is. How do I fix it?

I have an embedded form that is not loading properly for some users in Google Chrome. The fields appear but none of the rest of the form, so it's impossible for the recipient to know how to complete the form. I had a user report the problem, and I'm able to reproduce it in Google Chrome Version 72.0.3626.119 (Official Build) (64-bit). It appears to work fine in Firefox v65.0.1 (64-bit), and I've had other users able to complete the form using Safari, Internet Explorer, and, supposedly, Chrome per the site's access logs. Makes me think there is a setting or something else in Chrome that would cause this result.Any ideas?

I sent out forms to be signed and initialed  which was completed by the signee.  The signee was returned a completion audit but I the sender was not and it is still in my file box as not completed.  When I open the file - It shows all fields completed. What is going on with this?- this happened once before about 3 months ago

Hi. I'm wondering if I delete a template that I have sent for signing, will that affect those documents (using that template) that are still out for signature?

Hi,Several times Adobe Sign has been "disconnected" form our platform.  But I've been told there is no way to monitor, notify or in some way let us know.  When the connection is lost the forms sent to employees to be signed are not sent back to us and subsequently not included in downstream notifications and integration into our HRIS.   I've searched the support pages, reviewed the Administrator's guide but nothing, no reference at all. Is there a way to be notified (email or something) when the connection has been broken and completed forms are no longer being being sent back?  Is there any document or support page that discusses options?Thank you,-Tara

I've been trying to use Adobe Sign for half the day. Help though the chatbot said I'd get a call within an hour - that was 4 hours ago. Now the chatbot just says they're experiencing "longer than expected" wait times and I've had nothing for hours. Any suggestions? Who can I contact? Who will help me? I need to get a contract to signature by the end of the day.The customer service is appalling. Is there another avenue?

Hi,   Facing error of bad request for new agreement creation using adobe echosign.It was working fine till now, suddenly stopped working.Is there any changes in api request for Post : agreement ?Thanks in advance

I'm testing the service using a DEMO account. I've added a webhook for "Agreement workflow completed" and selected to send "Agreement Info" and "Agreement Signed Document". When I finished 1st agreement, the service send data to my webhook as expected. In 10 mins I finished 2nd agreement, but the service sent data from 1st agreement, not from 2nd. Is it a bug or it's a just limitation of DEMO mode? Thanks for answers.

I have one user that cannot send a contract. When they click Send for Signature she gets "Unable to update field echosign_dev1__Attachment_Service_Invocation_Count__c in object: echosign_dev1__SIGN_Agreement__c".All admin users are able to send. I cannot figure out the permission that is needed. I just ugraded to the most recent version.

I am trying to change the email in my profile, so that my documents are sent from a different email, however I don't seem to be able to do this?