Adobe Acrobat Sign

I have a smart token epass 2003, i can use it easy on windows, recently i tried to use it on mac, i can access the smart token by the driver software and manage the smart token on mac, but when i sign by adobe digital sign, adobe cann't detect my certificate on the smart token.am i missing something?

In my Adobe Sign document I have several fields that require the signer to select either A or B and initial beside their choice. Neither A nor B are set as a required field, and both are set so that anyone can initial. When the document is sent for signature, Adobe Sign is requiring initials for both fields. The document is useless as is. How do I fix it?

I have an embedded form that is not loading properly for some users in Google Chrome. The fields appear but none of the rest of the form, so it's impossible for the recipient to know how to complete the form. I had a user report the problem, and I'm able to reproduce it in Google Chrome Version 72.0.3626.119 (Official Build) (64-bit). It appears to work fine in Firefox v65.0.1 (64-bit), and I've had other users able to complete the form using Safari, Internet Explorer, and, supposedly, Chrome per the site's access logs. Makes me think there is a setting or something else in Chrome that would cause this result.Any ideas?

I sent out forms to be signed and initialed  which was completed by the signee.  The signee was returned a completion audit but I the sender was not and it is still in my file box as not completed.  When I open the file - It shows all fields completed. What is going on with this?- this happened once before about 3 months ago

Hi. I'm wondering if I delete a template that I have sent for signing, will that affect those documents (using that template) that are still out for signature?

Hi,Several times Adobe Sign has been "disconnected" form our platform.  But I've been told there is no way to monitor, notify or in some way let us know.  When the connection is lost the forms sent to employees to be signed are not sent back to us and subsequently not included in downstream notifications and integration into our HRIS.   I've searched the support pages, reviewed the Administrator's guide but nothing, no reference at all. Is there a way to be notified (email or something) when the connection has been broken and completed forms are no longer being being sent back?  Is there any document or support page that discusses options?Thank you,-Tara

I've been trying to use Adobe Sign for half the day. Help though the chatbot said I'd get a call within an hour - that was 4 hours ago. Now the chatbot just says they're experiencing "longer than expected" wait times and I've had nothing for hours. Any suggestions? Who can I contact? Who will help me? I need to get a contract to signature by the end of the day.The customer service is appalling. Is there another avenue?

Hi,   Facing error of bad request for new agreement creation using adobe echosign.It was working fine till now, suddenly stopped working.Is there any changes in api request for Post : agreement ?Thanks in advance

I'm testing the service using a DEMO account. I've added a webhook for "Agreement workflow completed" and selected to send "Agreement Info" and "Agreement Signed Document". When I finished 1st agreement, the service send data to my webhook as expected. In 10 mins I finished 2nd agreement, but the service sent data from 1st agreement, not from 2nd. Is it a bug or it's a just limitation of DEMO mode? Thanks for answers.

I have one user that cannot send a contract. When they click Send for Signature she gets "Unable to update field echosign_dev1__Attachment_Service_Invocation_Count__c in object: echosign_dev1__SIGN_Agreement__c".All admin users are able to send. I cannot figure out the permission that is needed. I just ugraded to the most recent version.

I am trying to change the email in my profile, so that my documents are sent from a different email, however I don't seem to be able to do this?

Hi,I have some comments and a question regarding Fill and Sign.  Please keep in mind I am no guru here but I will try and be as detailed as possible...We have an interactive PDF that we fill out when we need to request vaca days, get missed time clock punches approved, and log for when we have "occurrences" on our record (such as not coming to work in too many consecutive instances.)Each of these events are divided up into sections.  At the end of each section on the form, the associate must sign off on that section that they needed to fill out.The form is then emailed to their manager and he/she signs off on it as well.  The form is then sent to HR and is filed electronically.Currently, we are using Topaz signature pads for users to fill the forms out on PCs and laptops.  (We use these pads for other things as well.) The latest version of Adobe Reader is installed on all user's PCs and laptops.This method of filling out this form has worked exceptionally well.&nbsp

I’m trying to register a webhook using the AdobeSign API (v6) !. Upon sending the POST I get:{    "code": "INVALID_WEBHOOK_URL",    "message": "Validation for webhook url failed. Please make sure that the webhook url responds with a valid HTTP response code and a valid client id."}The body I sent is:{    "applicationName": "Test application",    "name": "Somename - 5c0bc93d-b955-4451-bbc1-3b7e92c1cd6c",    "state": "ACTIVE",    "scope": "ACCOUNT",    "webhookSubscriptionEvents": [  "AGREEMENT_ACTION_COMPLETED"  ],    "webhookUrlInfo": {        "url": "https://jan.X.com:3443/api/v1/flows/callback/c8b76d29-93e7-4f25-915e-a8ab600e93d5"    }}Sending a GET to the url, containing the header “X-AdobeSign-ClientId: Some rnd id” it returns {  "xAdobeSignClientId": "Some rnd id"}. Sending a GET to this url using m

I have prefilled several documents and I need to either (a) print them out to INCLUDE the prefilled information or (b) change the signer email so that I can send the document to myself and print it out for a regular signature. I cannot for the life of me figure either of these out nor find information on how to do it!  When I click all of the buttons I can find for the documents within the "Waiting for me to prefill area", they are prefilled when I view them, but I cannot print them with the information prefilled!  Help!?Thank you!-Deb

What is causing this?I have > 1100 signed documents ... how can I for example, archive or delete all documents from a certain date or earlier?

Among the many issues I am facing with the new Adobe Sign I am unable to load documents from Google Drive to add signature fields. When I choose the google drive option all I get is a blank white box that pops up with nothing in it. Normally my Google drive documents and folders are there to choose from. Respectfully,Paul

The getting started section of Adobe sign is very robust however, I have issues implementing it for a web application. Anyone has a full implementation in PHP? The default Adobe repo on github is for Java.

Is anyone else having this issue with Adobe Signs Manager... Wehn i click the radio button to view the Adobe Sign Manager view it dosent always load the list of contracts that are out for review.... sometimes it works, othertimes it dosent and its extreemly frustrating.Is this a browser issue or a know bug. I use the latest Firefox version.

Good morning, Does anyone know how to contact customer support to actually speak to a person? I have spent hours trying to find tutorials on their page for AdobeSign, but I'm unable to find the answer to my question. I would like to find out more information on the possibility of signing multiple documents in one transaction. Are we able to send more than one document at once and receive each signed document back individually? So that each document has verifiable signatures. This is so we are within the requirements of the law for the retention of  document types and electronic signatures. Right now we are receiving one long PDF with signatures, but we are unable to extract each individual document for distribution and retention. Let me know if my inquiry requires clarification, or what information you may need in order to assist me. Thank you!

Hello,I wonder if someone could help. All parties agreed on the contract and it was sent out to everyone, last person used drawing option and it does not reflect the first and last name. One of the party believes that the agreement is not valid in this case. I was hoping that someone knows if that is correct ? I think, because the person reviewed it and sign it using there shorter way of signature it should be valid as that person has been assigned to the email address the agreement was sent to but cannot find any evidence . Could someone help? Would you also have any evidence from reliable source? Thank you in advance.Mags

We are currently using another e-signature platform - SignNow, which allows us to set up document templates for e-signing, in which we insert fields that we can repopulate via the signing link we send out.For example, say we have a doc we want all our employees to sign, for them to confirm the data we have on file. What we would do is:1) set up the form as a Google Doc, download to PDF, upload to the e-signing platform2) convert this to a template, insert standard fields for signing & date, which the recipient will complete themselves3) we also add special fields for data like FirstName, LastName, Address fields, contact number, date of birth, etc. 4) generate a signing link (for example: https://www.esigning.com/2387e2837/) which is unique to the template we have just set up5) Then we add parameters to the above link which are customized for each recipient (for example https://www.esigning.com/2387e2837?firstname=John&lastname=Doe&address=My Road&city=Valletta&coun

The goal is to create an agreement and then get its signing urls by using the AdobeSign API.So first, the steps to reproduce:     1. Create an agreement     2. Use the id returned from the create agreement call to fetch the signing urls     3. 404 Not foundWhenever i wait for one or more seconds, I get a valid 200 response containing the urls.Is there another way to avoid the 404? As a fallback right now, I use an exponential backoff as not to do 30 calls before getting a valid response.Kind regards

Hi there,I am developing an application using the Developer account of Adobe Sign. Everything seems to work until I try to send a document when I get Metadatax-request-id : 28aeb3d9-a147-44b3-a66c-a35e24db5a35content-type : application/jsonstatus : 403Body{  "code": "PERMISSION_DENIED",  "message": "The API caller does not have the permission to execute this operation"}As near as I can tell, my scopes are fine. The oauth process requests "user_login:self+agreement_read+agreement_send+library_read" and the application has Is the ability to send documents disabled in the developer account? Our "real" account is a business level that we're getting ready to change to enterprise.Thanks

I recently changed my Adobe ID and now my Adobe Sign (and possibly other features) are not working any more. Specifically for Adobe Sign, the loading bar goes to 60 and then there's a popup that says "Forbidden: The operation could not be completed. Please try again later.".I've read a few other threads that said I need to contact Adobe Sign support, who will fix the duplication of Adobe ID's so that the feature works, I'm not sure how to get in touch with them. I've tried calling Adobe's support number on 3 separate occasions - each time, I waited for over 20 minutes and hung up after losing patience.If anyone can give me guidance on how to get in touch with adobe sign support to fix this issue, that would be greatly appreciated.

After installing the latest patch from Adobe, (HELP-CHECK FOR UPDATE),   signatures no longer work correctly.  Immediately after signing if tells me the signature is invalid.   The specific form I'm filling in is a lot like an invoice.  If I change text it signs perfectly.  However, when I add a number and sign I see this problem.   For some values it even deletes the numbers that I type in.- Fill our form (invoice) and sign fails- Recreated signature- I have duplicated this on multiple computers.- Current fix I have found is to completely uninstall, reinstall and DO NOT do updates?   (I believe, 99% that the update is the issue)How can I resolve this without  uninstalling and reinstalling all Adobe as this breaks the signatures that I already have as well.thanks,Kenneth Houston