Adobe Acrobat Sign

Hi guys, I have been getting this error for just one user when trying to send through Adobe Sign. He is in the same profile/role as another user who is able to use the function with no issues. Any ideas?Thanks,Josh

Since the recent update a couple days ago the send for signature page has got rid of the page to add documents from the library. This is a huge problem as we have to open adobe acrobat use the fill and sign, then open the web base platform upload the document, add the library doc and send. We used to be able to fill out and sign the contract send for signature add our payment form all from Adobe Reader. Why the change and is there a setting to get this back?

From the adobe sign application, how can I choose where I want to put the electronic signature in the document? The app automatic put the box of the signature at the bottom of the doc and i want to place in different place.

Hello,I had a problem with my old domain .com and changed my email in the account and my password with the new one .co.ukOnce I done it, I lost all the information and contracts I had saved in my old one, I contacted customer service and they were not able to help by chat, she told me to ask for help in the forum.Does anyone know how to fix it?Thanks!!

Hello Meenakshi,We are also have issues with echosign@echosign.com emails being sent to the Junk folder? What am I missing?Thanks in Advance,Arthur

Our users have to confirm submission of a form via an email link before their completed form is transmitted. Can we eliminate that step in the process so that once they sign the document and it's completed it automatically is transmitted to our organization?Thanks!

I can't access Adobe Sign from my account. Can someone help me?

How do I get back to the page where I can add a empty CC number field to a template I am sending out?

first time user sign and send. how do i verify that my doc was sent for signature? cc'd myself and never received the doc.

Bonsoir a tous,Un de mes clients a souhaité que je lui fasse une interface en PHP qui doit inclure par la suite la signature electronique.Mon client a souscrit un compte adobe et payé la licence pour utiliser la signature electronique.Comment puis je faire maintenant pour installer un script sur son interface, et declencher la signature electronique, sans a chaque fois devoir ouvrir adobe et selectionner ajouter une signature electronique.Mon client voudrai tout piloter a partir de son interface php.Merci pour toute votre aideBonne nuitOlivier

Hi,I was trying to do a POST SOAP request call to Send Document SOAP API and run into Invalid Operation when I trigger the service at  https://secure.na2.echosign.com/services/EchoSignDocumentService22https://secure.na2.echosign.com/services/EchoSignDocumentService22I even tried replacing file content in base 64 to actual file url from my web site but that too didn't help.Header information:Content-Type = text/xmlAccess-Token - My Access TokenI did verify that I have agreement_send scope set to self, I also tried flipping it to 'account' but that too didn't help.Below is my SOAP Request<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">    <soap:Body>        <ns1:sendDocument xmlns:ns1="http://api.echosign">            <ns1:apiKey>[[My Ac

Hi,I'm trying to use the fill and sign feature, but every time I click on it, the pdf I'm working with disappears and all I can see on the mostly blank screen is the fill and sign "ribbon" at the top. I've successfully used this feature many times, but for some reason I'm now having this issue with it on every pdf I try to use it on. Please advise, thanks!

I have an Adobe Sign widget that needs to be filled out and signed online by a web visitor, then counter-signed by our company representative. Can I change the counter-signer's email address, or do I have to re-create the whole widget -- which has many fill-in form fields?By the same token, I would like to clone the widget so that we could post an alternative version if we the original counter-signer is not available. Is that possible?Thanks.

Cloud Storage Size/Retention LimitsWhat are the storage limitations for Adobe Sign Enterprise? (I understand the file size limit is 10 MB.)  a) Is there a maximum number of gigabytes of storage before transactions are automatically purged from the Cloud?   b) Is there a maximum retention limit regardless of size?  c) Does the API allow you to access documents in the Cloud for download to local storage?  d) Is the default Adobe Sign cloud storage using Document Cloud?Please do not refer me to the comparison of license types as that page doesn't address these questions, thanks.

Hi,We are investigating using AdobeSign for integration to our platform. Some of our most common documents allow for any 2 of 4 recipients to sign and complete the document.For example, Jane, Mary, Mike and John are members, and any two of those can sign and execute the document.Is there a model of setting this up with AdobeSign? I've tried in the web app (we will eventually be using the API), but all existing models seem to be an all-or-nothing setup.I thought Recipient Groups would solve this (define groups with all recipients in each), but there is no validation that Mike doesn't sign both portions (he would need to be in both groups).Any ideas?Cheers,Daniel B.

We are moving from DocuSign to AdobeSign and are currently testing the system.  In DocuSign, signers did not have to type their name or upload a picture of their signature.  They simply clicked the line.  We have about 10 signers who will be signing hundreds (maybe thousands) of documents and will not like having to type their name each time.  Is there a way to make this easier for frequent signers?

when i sign on a form it locks up, will not allow me to save or close document, can only close it by ctrl/alt/del

I sent a doc for signature and the signatory said his wife's name autopopulated when he went to sign it.  So now I have the incorrect (wife's) name on the doc.  How can he correct it?  I have too many signatures on the doc to send out again to everyone for signature....

I have an image at the top of a JotForm. I'm using the Adobe Sign Widget to pass the completed form from JotForm to AdobeSign for signature.When it is passed into Adobe Sign it is squishing the image to only ~200pixels wide but the height remains the same so it is out of proportion. I can't find a setting anywhere to fix this.The only thing I've been able to do is to shrink the image on the form to only 200pixels wide. Then the proportion remains the same when it goes into Adobe. But now the image looks way too small on the form.I'd like to have the image 375px wide on the form and in the PDF.Any way to fix this?

The building department is asking for a digitally signed drawing that they can also add comments, fill in forms, and be signed by them. AdobeSign does not allow any of these preferences once digitally signed. We do use another service that does allow this but we don't have the third party authorization certificate with that company. My question is, is there a way to export the third party digital certificate from AdobeSign to store on a local computer since we are paying for this service?

In the older version of Adobe Reader I used to be able to add/customize a reason for signing. For example my supervisor would have me sign for her when she was unavailable.  I could type in a text box "Approving for Dr. ______"  I cannot figure out how to do this in the new version of adobe.   

I tried DocuSign and seems like users don't need DocuSign account to sign docs and return to my app, but with Adobe Sign seems like I have to make all users sign up first for Adobe accounts with is inconvenient to say the least.Can this be avoided?

SENDER_SIGNS_LAST no longer works when sending agreements. Error message states that "Signature Flow cannot be specified in hybrid routing". How can we turn off hybrid routing?

Hi,I am new to AdobeEchoSign, so kindly excuse if this question is very basic.I am trying to perform the User Management operations using the REST APIs. I was able to perform create, delete, read & update operations(all other attributes apart from "userStatus") using the REST API (/api/rest/v5/users) successfully, but I am not able to update the "userStatus" attribute using the update method. Below are the detailsPUT /api/rest/v5/users/<userId>{  "company": "<company>",    "email": "<email>",    "firstName": "<firstName>",    "lastName":"<lastName>",     "groupId": "<groupId>",     "roles": [        "NORMAL_USER"    ],  "userStatus": "INACTIVE"}The above API call is successful with "200 OK" response code, but still the "userStatus" value doesn't seem to change. Can you let me know if I am missing anythin

I am testing out adobe sign--getting familiar with it etc. by sending documents back and forth with another person in my office. When I set up the document, and add the password protect, it arrives at the other persons email without any password. After they have filled it out and sent it back, they receive a copy of the document for themselves--password protected. I also receive both of these documents; one unprotected and then one protected after they sign in my own email???? why is the original document not protected?