Adobe Aero

All of my QR code stopped working. Please help.

All my QR codes stopped working. I can not generate new links either. Attached is a picture of what I get when I try to scan the code.

None of my QR codes are working on Adobe Aero. When I scan them it says, "there was a problem loading the scene. Check your internet connection." I have used my iPhone and iPad Pro. I even tried it with WiFi. Please help.

I recently attended a recorded version of a webinar about Adobe Substance and Aero. The instructor seemed to say that you can develop a scene in Adobe Aero, share the QR code with anyone, and their IOS device will be able to scan that code and they can view the scene WITHOUT the Adobe Aero App or an Adobe ID. Is that correct? I have tried the QR code from the instructor and it won't work on my mobile devices without opening the app. This is a snippet from one of your product pages: https://www.adobe.com/products/aero.html, specifically: Instant Aero. Wherever you AR.Now anyone can view your projects without downloading an app. Distributing your work is as easy as sharing a QR code that will launch AR on smart devices.Is this truly the case? What might I be doing wrong when viewing the instructor's QR code? 

Aero share links are not working across iOS and Android devices. The following message appears but the link fails to work in safari and the same message pops up again. 

Hi Adobe team, I'm creating a series of AR experiences in Adobe Aero and have encountered a consistent issue with thumbnails: Problem:Even after correctly uploading a custom thumbnail image (JPG, 2000×2667, <1MB) via the Share > Thumbnail panel and clicking “Apply Changes”, the thumbnail:• Does not appear on the public share link preview (https://adobeaero.app.link/...)• Does not show up on the white “Loading…” screen when the link is opened on mobile (iPhone)• Does not display when the link is pasted into platforms like Viber or opened in an incognito browser What I’ve Tried:• Uploaded the thumbnail multiple times and clicked “Apply Changes”• Created a brand new share link by duplicating the Aero project• Tried different JPGs, resolutions, and names• Tested in incognito browsers and multiple apps (Telegram, Safari, etc.)• Even used external debuggers (Facebook Sharing Debugger) — confirms no metadata is embedded What Does Work:• The AR experience loads and ru

Hi, By default, the wider angle is propose for Aero experience on smartphone. I wish I could choose the lens I want for recording otpion (picture and film)Is there a way to choose the lens ?thxmhd

Hello. I built an AR experience in Aero and I am trying to share it with someone. I exported a REAL file and I am able to open it on my desktop with Aero, but they are not. When they try to open the REAL file in Aero the window opens and the name of the file appears at the top, but there is no content. They've let it run overnight in case it was just slow to load and nothing ever appears. The file is 9MB so it must have content. We are both running the same latest version of Aero (v 0.17.2). My only guess is they have a much more serious firewall and network protection than I do. Would that have an effect? Or is there something else I can try? The only solution I can think of is to send them all my assets and have them rebuild the expereince on their machine... which is not a great solution. Do they need all the 3D assets as well as the REAL file for it to open?

Is there away to make the boats within Aero move around the lake object. The animation included with the boats are just floating movements. What do I need to do to make the boat circle the lake and come back continously.

I have been trying to figure out how to get the Geospatial Creator. Apparently it is a link that I have to download? I have tried the advice from previous posts but some of these posts are over a year old and no longer are applicable.  Does anyone have a link that is functional? Thanks,JOs 

We want to aim an iPad at a real object and have the iPad display a digital shadow cast from a virtual light source. How can this be accomplished using this tool? Thanks for thoughts and suggestions!

A .glb file that previously opened without any issues in Adobe Aero is now failing to load. This file has not been modified and remains structurally identical to the version that worked before. It opens correctly in other tools such as glbviewer.net and Blender, indicating the issue is specific to Aero—potentially introduced in a recent app update.

Sürekli uygulamadan atıyor..

I wanted the item to move back and forth but that option box is greyed out.  I could not find any details on this behaviour. What criteria is required for the "back and forth" box to be available ?

Hii, I'm Adobe user.i love Adobe software, but Adobe aero is not installed 😔on playstore, so please share link so that Adobe aero daunlod and I use and I feel happyness that I'm an Adobe member.android mobile adobe aero use link

I have NEVER been able to get this to create a link. Corporate account. Lots of missed oportunities that this would have been used for.

in stager und auch in dimension wird der export eines ausgeählten objekts für aero angeboten. der export auf den rechner als GLB funktioniert. um aber die datei in aero zu verwenden muss sie in die cc dateien. der upload funktioniert aber nicht - fehlermeldung:  "1 datei konnte nicht hochgeladen werden, bestimmte dateitype werden nicht unterstützt" damit geht dann auch die veröffentlichung mit web-link nicht.—system mac 15.4.1 (cc updates aktuell)danke für hilfe

I was working in Adobe Aero. I want to reopen a Aero project I was working on. I see it in my cloud but theres no "open in Adobe Aero" option.All I see is:Open in webPreviewRenameDuplicateMove and deleteWhere is "open file" or something along those lines?

Hello, need some help with Aero please. Aero is not working for android users. They are not able to download aero beta app, it says that it's in early release. Is this a bug does Aero not support andoird devices?The links from aero are also not working. 

Aero sur Android ne fonctionne pas. Il initié la scène puis revient sur l'écran d'accueil de l'application.Samsung Galaxy S24, sur Android 15.

Aero has bug, I cant see Antthing, when I scan QR code, maybe Aero can't turn on camera in mini app.

So, Adobe Aero was officialy released in November 2019, today is April 2025.  over 5 years have passed and we are still in Beta?Is this software going anywhere?wouldn't be better to just remove the software availability and end it? so much promisse for no delivery. There is no information on this software roadmap or even if it is still being developed, so I will not expect any updates.Adobe investment in 3D, AR, VR, MR, XR.... it is very short of providing good results and tools, substance is the best one and it was not even developed by adobe (adobe just bought it).Adobe is only good for photoshop / illustrator, inDesign,  premiere and after effects and even on these you are loosing ground (I prefer davinci resolve to premiere and after effects) and even photoshop is loosing ground to other providers that have decent software with perpetual licences.

Hi all!Long time XR developer, first time Adobe Aero user (surface tracking beats all other webAR options rn - very nice!)I have a tree with an animation exported from Blender. If i import this back into an empty blender file, everything is there and works as expected, animation is looping properly after 8 seconds/200 frames. If i import it into Aero and play the animation on start, it always cuts off at 4 seconds.I checked the few settings in the Aero animation panel, the clip length is set to 8, speed to 1, no transition and it's set to looping. Even if i extend the animation to 16 seconds (since i thought it might be a bug where it just cuts the animation in half) it stops and jumps back to start after 4 seconds.If i import the same model as fbx, it works fine and plays the animation in full but the materials don't look as nice. Any tips??