Skip to main content
hekselsior
hekselsior
Known Participant
September 3, 2024

CC Library is no longer usable, not loading any assets.

  • September 3, 2024
  • 返信数 2.
  • 428 ビュー

One of the major reason I use Adobe Creative Cloud is the CC Library because the ease of access to my own graphic assets in any Adobe apps. However, for a few months already, this CC Library hardly load. I have tried to reset preferences, reinstall CC Library, signout my account, but none works. 

 

Even accessing the CC Library files through the Creative Cloud desktop app shows an error, and it is unable to load. This problem happened on both my devices; laptop and desktop. 

This is a common sight in all my Adobe apps, barely usable.

In the past, this is a non-issue at all. I can just load any graphic assets easily through this little panel. 

But for the past few months, this is not working anymore. Though I can still use Google Drive or OneDrive for similar workaround, but not as efficient.

返信数 2

_
Adobe Employee
_AdamC
Adobe Employee
September 10, 2024

Hi,
If you ever run into this issue again, please use the Log Collector tool and reply with the generated ZXP file attached so we can further diagnose the network problem you are experiencing.

Thank you!

hekselsior
hekselsior作成者
Known Participant
September 3, 2024

Sorry for the rant, 

 

Now I discovered that my internet connection could be the problem. Not the speed, because I have a decent 50Mbps internet connection. But something in the connection. When I switch using my phone internet/wifi tethering, instead my usual fiber optic wifi, the library loads normally. 

I wonder how I make this normal again with any internet connection? Because other synced storage services I use with Google Drive and OneDrive work in any connection. 

 

I use both Windows 10 PC and Windows 11 Laptop, constantly updated to the latest version. I use LAN for my PC, and Wifi for laptop, but both shares the same problem when loading CC Library. As I stated above, the CC Library finally loads properly when using cellular data, but remains unusable through fiber optic wifi.

契約条件Accessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices