Bug Reports

I'm familar with downloading stock images and familiar with how purchased apps work within Adobe. But, my purchase of Adobe Stock has been a challenge these last two weeks!!! Our Admin purchased the Stock app for my Adobe login.  However, we were unable to figure how to access the paid versopm, we could only access the unpaid version.  I searched my Adobe login to figure out how to access the Stock addition assigned to my account. Our Admin reached back out to Adobe for additional support which didn't deliver us to the paid version. It never showed up in the paid app section. Today we thought to try logging into my federated account, searched the apps for Stock. I clicked on a random image and, license to test it. <All the other times, a window popped up requesting me to pay for the app.> UGH, now I'm the owner of a very pretty photo that I won't use.  Adobe Stock #672113473Granted it was my bad, I clicked the button but would it be possible to

We have a shared library of bought images in our team plan. Lately the images will appear several times in the library, and sometimes the unlisenced images still stay there after purchase. The software used doesn't make difference, the same situation appears in whole team in all used softwares. Can this bug please be fixed? 

Yesterday my team was able to download images from Adobe Stock within our Pro team plan. This includes unlimited Adobe Stock images. Today, when I go to Adobe Stock I have to buy an image rather than having a download option. We have not changed our plan and each user is under the team organization. 

Hello, I'm trying to add a solid color background in Illustrator to image 541121258 – I have downloaded the transparent PNG but unfortunately the edges of the illustration are jagged. Why is this not available as vector? I may have to go back to the client and choose a different image. See screenshot attached.

Bonjour, une image proposée à la vente montre des bébés, visiblement générés par l'intelligence artificielle. Les bébés ont jusqu'à 6 ou 7 doigts ! Voici la référence : 621896748.Je pense qu'il faudrait soit la retoucher, soit la supprimer du stock.

Ich hab die Lizenz für Datei Nr. 178849870 erworben. In der Bibliothek wird mir die richtige Datei angezeigt, sobald ich sie öffne, ist es eine komplett andere (siehe Bilder). 

The answer is not to tag or exclude AI images from searches; the answer is to review images before they are posted. Have a look at #583461015. How can Adobe charge for that that image?  Shame on them.   [moderator detached this from a thread to be able to move it to the bugs section. For context, see here: https://community.adobe.com/t5/stock-discussions/ai-generated-images/td-p/13768047]

Hello, I always have the same error message when I want to take an image from Adobe Stock. test on several PCs and several browsersThx a lot .

Dieses Bild habe ich gerade bei Stock gekauft. Es ist nur ein Ausschnitt davon, aber man sieht, wo das Problem liegt. Es soll eine Photovoltaik-Anlage auf einem Dach zeigen und es handelt sich nicht um eine Zeichnung, sondern, um ein reales Foto. Wieso kann man nicht warten, bis die Technik ausgereift ist, bevor man das Netz mit so einem billigen Schund überschwemmt und wieso gibt es bei Adobe keine Qualitätssicherung. Das ist ja schon fast Betrug.    

Download speeds extremely slow for stock images (3kb/sec or less) and frequently "time out." Having difficulty even downloading one image of 5MB.

I download the #432090903 .ai file for the vector but the file is just a jpg saved as an .ai.   Please fix that download so I can have the vector I need for a logo.

Hello, It seems that Adobe Stock might be currently experiencing an issue with licensing assets from a user's library. I am currently unable to license any assets that I saved to my library. In addition, earlier today, when I went to my License History, I received an error message (see attached screenshot). Is there a way I can fix this issue on my end and continue to license the items in my library or is this a system's issue? 

i have the adobe stock since 2019. i never have encountered such a situation but i read that it happened ately this. i have 320 available credits, i can ,,buy,, the credetials for the photo and all stops there. i cannot downlaod it in my computer like i did before. Here is a list of the things I've tried:Cleared browser history, cache, cookies, Logged out and back into adobe account Tried using chrome and safariTried on a different computer (same network)Tried on a completely different network  does anyone experience this also? i am 100% sure is not the problem fro my side but from Adobe. can anyone recommend another site for photos like adobe? i am seriously thinking to give up this subscription because im working on a tight scheduled project and i really cannot experience such flaws in my work.  

I'm new to Stock.. I clicked on the License button assuming it would give you the details about the license... nope it'd downloaded and licensed the photo #423534119 which is of no use to me. there is no FAQ's or Guide about licenses at first level information apparent in the interface. You have to click through many layers to get to the specifics about the licenses.  I appreciate the minimal design, but.... learn by error is a little frustrating.

Hi there—I just accidentally downloaded an unwanted image on my account. Is it possible to cancel that?

Hello everyone,I bought the following Video: https://stock.adobe.com/de/video/animation-loop-of-a-burnt-forest-releasing-carbon-dioxide-on-black-background-with-alpha-channel/420553625  After the download i can open it in Quicktime, but the Video is blank - even though the file is 380mb big. Importing it to davinci gives me a weird error --> Media Offline. Importing it in media encoder shows a green screen (corrupt file, i guess). Only VLC-Media playser shows the correct video in playback, but that doesnt help me getting the video into davinci. I guess it is some type of container-codec problem. Does anybody have an answer? And Yes, i know that screencapture is a possible solution, but i payed 95 Credits for a ten second video and I expect it to work. 

This is the third day in a row I'm running into issues on the Stock Website. If I go to my libraries there is an issue and nothing will load. I can see my libraries and all assets in the apps, but just not online. Anyone else getting this issue?

Hello all, for the past few days I've been having trouble accessing Stock. I can get to the main stock homepage, but when I attempt to search I get the below error in Chrome, and a blank page in Safari. This page isn’t workingstock.adobe.com is currently unable to handle this request.HTTP ERROR 500 Can anyone shed some light on the issue? I've tried different networks, resetting my browsers, etc. No change. 

I am new to adobe stock but have had some real issues with quality that you cant see in the preview.  I downloaded what is supposed to be a seamless pattern 625123758. The colours on the house  and little tree are different where the image meets and the trees are not correct.. How do i get a refund of my credit on an image not made for purpose or report it in some way?

I accidentally licensed 510218929 instead of 53998187, is there anyway I can get a replacement credit if I delete the asset from my library?

I just licensed a premiere pro asset (motion graphic title) that is breaking my project file, causing my project to hang and unworkable. I could not use it. I've tried troubleshooting, but this has never happened with any of the motion graphic title assets I've licensed before, and some are even very similar.Can I refund this and get my point back? This is the asset in question: https://stock.adobe.com/ph/templates/kinetic-typography-titles/252318287?prev_url=detailI am on the annual Adobe Stock subscription. I tried to reach out through chat support and this is what I got:I don't even know if I was speaking to an actual human or an AI...I was looking for any customer support to email but I couldn't find any so I'm posting here. I just need to know in case I have issues with any more assets I might purchase but am unable to use in the future.Thank you in advance!

(Moderator deleted the preview as the content may be offensive and the troubled image has been removed)

I downloaded file #576592976 and it is missing the linked file so it is an empty file. How do I get the correct file or who do I contact?

Hi, when I go to license/download anything from stock using my credits I get an error message. I'm able to get free ones, but not anything that costs credits. I've tried the suggested work arounds and no luck. 

Every time I try to open one of my libraries with saved and/or licensed images in my browser on my desktop computer, the page only loads the first 20 or so images, then keeps trying to load, but nothing happens. Very unfortunate if there are more than 50 or 100 images in one library. And while the loading process goes on I can't open any of the few shown images to license or download them. I have already emptied my cache and tried another browser, but that did not change anything. Windows 10 proChrome and Mozilla Firefox browser