Bug Reports

I cannot access text to template

Hello! We are building out new presentations and the URL generated goes to a single project not the specific project we have saved. Please help and email us at ben.ganje@lakesmn.com

Hi Adobe Express, I've noticed a problem when using the tool convert mp4 to gif. When using it it seams to destroy the original file size. So if i make a size for example 2500x550px as a template in a project then when I use the convert tool my file afterwards will be converted into 1146 × 146px witch ruins my format. I don't know if anyone is seeing this problem as well but hope that you will be able to fix it.

I have tried multiple times today to upload photos into my working file. It refuses to upload a photo, then uploads fine, then stops working again. This is wasting my time.

After importing an .ai file the layers are not loading, also the appearance looks wonky. See screenshots of Express & what it looks like in AI.

I am unable to insert certain photos - these are taken with the same camera and are in the same format as those photos I am able to insert. They are even smaller in size

Design erstellt, aber Download klappt nicht.

I made mistake with date and time. I want to find my post schedule to fix it but it went nowhere and can't find it.

When trying to created a scheduled post (or store an idea as an unscheduled post) I am given the following errors from Twitter, Facebook, Instagram and Linked in (reference screenshots). As I eliminated each social media account in order to post in the accounts that are left, one by one they each give a false error about the amount of images recognized that I'm trying to post (again, refer to the screenshots).

its been 5 minutes and its still not saved

I edited project 2 but it seem caused another my project 1 edited like it connected together. That is not what I want to do. I want to edit them separately.

I found my project that messed up and misplaced the fonts, effects, etc... I don't know why it ended up this way. It wasted my time to clean it up and still have these issues repeatedly.

I designed a project on my computer. It asked me to convert it when I opened it. I did so I could view and edit it. It opened it but it is one graphic with no layers so I can not edit all the work I just did.

Years worth of my previous projects, templates and branding disappeared when I logged in yesterday. It's still missing today. The only project in "Your Stuff" is the project I created yesterday.

I am unable to download images and I can't understand why, it is the second day when I try to. Please assist

Hey, agrege la cuenta de instagram para hacer un post, pero quiero usar mis trabajos en otra cuenta de instagram y aun no encuentro la manera de agregar otra cuenta, necesito ayuda, la ultima vez no me respondieron

hello, everytime i try to open a project, the app cannot open it. Thank you

how do u add audio

Jeg bliver ved med at få at vide, at jeg skal opdatere Instagram-token, før jeg kan slå op. Men når jeg tilknytter igen, virker det stadig ikke.

Hola! No me carga la pagina cuando quiero empezar un proyecto nuevo

projects won't open

No text in the whole document is able to load right now nor can I download files or view all pages

Hi. Typically when building an Express webpage I load images into the editor selecting different techniques to show them. For some reason, when opening the editor of my current project, not all the uploaded images are showing up. I know they are in place since they're visible in the published link. However, what I see in the editor is a mix of text, an image or two, and blank spots where images exist. When I roll over a blank spot, where I know an image exists, I expect a submenu to pop up with options for changing or deleting an item but nothing activates. Nothing indicates an image is holding a spot except in publish view.I'm not sure why this is happening or how to work through it if the editor isn't working properly. Any insights are appreciated. See the screenshot comparisons attached.

I am unable to select my projects because the site seems to be broken. I'm attaching a screenshot of the broken hyperlinks in the background and they are in the forefront, so you can't select anything on the page.

I can't click to add a new page and there is icons blocking it that say Learn, How, Credits, Work.