Bug Reports

I recently purchased an annual subscription to Adobe Firefly, but my account still appears as a free account. As a result, I am unable to access premium features despite having an active subscription.

Just signed up for adobe express.When i try to generate something it promtps me to sign up again

When I try to export image after removing background using Remove GenAI function, the original background is restored in the exported copy. Same behaviour is observed regardless of export destination - Adobe Express, download or copy image.

When issuing an 'on no...' error message, PLEASE BE CLEAR in stating the problem. Like you, we cannot spend "all day" trying to figure out what this "intelligence" thinks is blocking your willingness to work and respond with a picture. This is unfair and unprofessional, as it disregards the person using Firefly.

Do I really have to go to TikTok to see a video made by a member of the community? Come on!

Hello, i've not been able to use the video generator since yesterday, anyone else ? My previously generated video are all blank 

Não encontro o histórico das minhas imagens criadas com o FireFly.Deixei a página do navegador aberta com todas as minhas criações e os prompts que tanto tempo levei para aperfeiçoá-los e ao tentar acessar novamente o FireFly, tudo desapareceu.Preciso de ajuda para recuperar o trabalho que foi criado, por favor.

it has been generating for about 1 hour and nothing happens

Bonjour, lorsque j'appuie sur la petite étoile pour conserver mes fichiers firefly favoris, l'application me dit "enregistré dans les favoris" mais quand je vais dans dossier "fichiers > favoris" le dossier est vide. Aucune des images que j'ai cochées ne s'est enregistrée.Que faut-il faire ? où est le problème ? Merci J

Por favor, nao consigo acessar a tradução e nem a imagem para video! 

I will work by subscribing but I can't find the option how to make personal image or video please help

Hi, I ran out of credits. It says that the next reset is on March 16, but I didn't use Firefly at all in the last few days. Even before that, I didn't use it much. Is there an issue, or am I missing something?Thank you very much for your support. Mike

Es werden nur noch wenige oder keine Bilder mehr erzeugt. Upscaling funktioniert auch nicht mehr seit einigen Wochen!

Hello,I used to see adobe point but now I do not, please fix this bug if possible. Thanks!

I cannot generate images with an error after logging out and restarting. What is the solution?

I attached a valid audio file, but the recording does not load because I get an error message stating that the file must be over 10 minutes long. My file is 48 seconds long, so the message is irrelevant.Why is this happening and how do I fix the problem?Also, I am a new subscriber to this Adobe service and am disappointed with the product.

I accidentally asked for more credits (which I don't need) and now I can't generate anything because it says I am waiting to see if I can get more credits, when I have loads left. Pls unfreeze me! And add and option that if someone asks for credits, and has some, it says you have enough and leaves you alone. Thank you. 

No way. A tool that is too approximate and has poor output quality. It can only be used to create surrealist art. So sorry for that.

Firefly absorbio 25 creditos de mi cuenta, y yo no utilicé esos 25 creditos generativos

I am trying to create a video using a beginning and end image, but it continues failing. I tried different prompts, different images. But I keep getting the same error seen in the image below. When I try a prompt without reference images, it does create a video, but far off from what I want. I tried putting only one reference image, but it still fails.  

I want to check the previous images I generated, but Adobe Firefly doesn't have a history or a section of recently generated images. In other AI image generators, you can go back to the previous images you generated. Please provide a section in Adobe Firefly where we can review the past images we generated.

I haven't been able to generate any views for several days and my credits are disappearing... I'm very disappointed

 Hi,Im having great sucess but also random fails, you can see here its a very simple prompt but it just wont do it. Ive tried jpedg and png, is it just teething problems? Ive completed similar prompts and had great sucess   

Literally just purchased a monthly plan for firefly and have tested the software multiple times with various images on the image to video option and it keeps saying something went wrong every time. I have closed out of the window and opened again multiple times also to no avail.

The upload image button has disappeard from my interface.