Bug Reports

The project is still there on Firefly, the video didn’t get generated but the credits were deducted. It makes no sense, if the video couldn’t get generated due to any reason, the reason should be specified and the credits shouldn’t get deducted

Unlimited use til March 16? Apl asking me to pay. 

I uploaded a reference image and tried to generate something. In the browser console, I receive the following error when clicking GENERATE:chunk.dea4774ba116e791.min.js:1 Uncaught (in promise) Error: Cannot access ACP storage service    at u (chunk.dea4774ba116e791.min.js:1:22200)    at async Object.m [as fetchQuota] (chunk.dea4774ba116e791.min.js:1:22323)

Its flagging an image that doesn’t violate any of your guidlinesWhat I am asking for and what I want depicted does not violate guidelines. I want a video of him running across a gothic city rooftops leaping from rooftop to rooftop. I have already done similar with two other AI video generators but they keep changing his features. I want this as a gift for my son a movie of him being a superhero. 

What happened to unlimited generations till 15th of March? Now, every generation is taking out my credits?

We have firefly credits and access however when we try and generate or use it, it comes back to an admin issue and for us to contact our admin. Our admin says this is an Adobe issue 

My image reference won’t upload and I can’t click on the desired effect.

When trying to upload images as references for my video clips the upload images link does not work at all - it does not redirect me to a folder structure to upload images. Nothing happens at all when you click on the linkEdit

Yapay zeka ile animasyon hazırlama araçlarınızı çok sık kullanıyorum ama ne yazık ki bu kadar bütük bir firma için yeterince profesyonel sonuçlar alabildiğimiz bir yapay zeka aracınız bulunmuyor! Hazırlamak istediğim videolar Adobe kalitesine yakışmıyor

Need to get access to my adobe

Video never completed and I was charged credits

see above

https://firefly.adobe.com/boards/id/urn:aaid:sc:EU:91ddcf00-f784-45fd-8df1-b9b2de24e95b?invite=true&accept=true

I signed up for Firefly bc I saw the unlimited generation through march 16th promotion, yet when i try to generate anything on the firefly app it says i dont have enough credits. wth?

No idea what’s going on here.  It uploaded just fine until I paid for your service...

I go in to generate a video in firefly. I select use 400 credits. It says check my credit balance. It shows that I have 3410/4000 credits available. But it won’t let me use them.   

very frustrating firefly issue. have been spending hours trying to get firefly to work properly. burning credits for no real gain - get it together Adobe !!See attached screenshot Has anyone got a solve for this? 

firefly is garbage. you auto-default to vertical format video and never remember that I switched to widescreen wasting credits and time. EVERY OTHER FLY BY NIGHT COMPANY THAT GENERATES AI CONTENT IS BETTER THAN YOU AND HAS A HEAD START. I'm so done telling you how much you have screwed over your existing base and why.

Will not allow me to upload first or last frame. I've used it before and now it is not working. Trying to upload a 1280 x 720p image. I have credits and internet

Video is not getting generated from an image in Adobe Firefly.Steps:       1.Upload a first frame image.Give prompt to generate video. enhance the prompt using prompt enhance function. click on generate button to generate the video.Result : “Something went wrong” error message is displayed. Please refer screenshots for more details. 

I have an up to date windows PC. When I drag and drop or upload a pic, from my computer, nothing happens (no error message). 

He intentado crear tres vídeos, y en todos me ha dado error.

develop a ramadan flyer for work that has this text and has Morgan Stanley logo and has no human picutre in it- Ramadan is a sacred and joyful month observed by Muslims around the world. It is a time of fasting, prayer, reflection, and community. From dawn until sunset, participants fast to practice self-discipline, gratitude, and compassion for those in need. Each evening, families and friends gather to break their fast with a special meal called Iftar, sharing delicious food and warm fellowship. The month concludes with the celebration of Eid al-Fitr, a festive day of prayer, generosity, and togetherness. Join us as we celebrate the spirit of Ramadan—faith, kindness, and unity! ✨ above was my text and what was generated was as attached, look at paragraph 4. 

I am using an image created by Firefly then I get this error to continue the same shot We can't process this prompt because the reference imagedoesn't meet our User Guidelines. You can upload another image and try again. How can you reject your own images Adam Firefly created?