Bug Reports

Firefly was supposed to generate audio in Spanish (Latin), but generated in English. Additionally, the audio that was generated is not usable as common words are mispronounced. This cost 75 generative credits, which I would like returned please. Thank you.

I cannot click anything, even in the header - buttons don't work. On the 30th of August I started my trial, was able to generate one short video, after that I was not able to click “Edit” and the issues with interface appearted. This is the second day of my “free trial” and the issue is still not resolved. Gosh, even when I reopened the browser and just clicked “submit a bug” it gave me errors. The pop-ups momentarily appear (with the desctiption of the new tools) but they dissaper before I can close them and MAYBE this is the reason. I did try to fix pop-up from my side but now I am out of the options on how to troubleshoot it.VPN is off, browser extensions deleted, cookies/cache cleaned. Incognito doesn’t work. 

I can’t access the Firefly video timeline editor. When attempting to open the video editor, I am seeing a 'Page not found' error. I've heard others are having this same issue. This occurs when I try to open a new project, and also previous projects I’ve been working on.  After opening new video editor project, this appears. 

In Safari, I cannot type in the prompt window at any point. It simply won't let me click inside that window.

asekd to upscale a video, using Topaz, then error message said  SOMETHING WENT WRONG.I keep attempting to do simple upscale of 2d animated loop and it wont do it.

ME A QUITADO 400 CREDITOS Y ME A DADO DOS VECES PANTALLAS NEGRAS SIN CONTENIDO FRUSTRANTE VERDADERAMENTE 

i am Using a paid version of Firefly with 6000 credit, i am constantly getting the notification that "Our servers are melting" while generating ?? What is the purpose of Paid version if the error coming constantly!!!

That pop up keeps blocking the text I am writing. can you let user dock it? it is able to always block what should be visible.it is a bug. same for the pop up in photoshop. you can’t find it when you need it and it keeps block your view when you don’t need it.

Video generation is not working

I am currently using Adobe Firefly under a free trial. Whenever I try to generate a video, the process fails and shows the error message “Something went wrong.” This issue occurs every time, regardless of the prompt used.Steps to reproduce: Open Adobe Firefly Go to the video generation feature Enter any prompt and start generation Wait for processing Expected result:The video should be generated successfully.Actual result:The generation fails with a “Something went wrong” error, and no output is produced.This issue persists across multiple attempts and prevents me from using the feature during my trial period. Please clarify whether this is a bug, server limitation, or a restriction of the free trial, and provide a fix or guidance.

I ordered about 15 videos (spending a lot of credits) and all of them had speech errors. I had already made another one some time ago of the same genre and although it took me a while to correct it, I managed to, but this time it didn't work in any of them. This is a waste of company money. 

The video is not created, I don’t see anything on generation history as well. My 120 credits are used. Refund back my credits. 

i have total 4000 credits but still i cant generate my images why? 

I am trying to upscale images and it fails due to an error pin all occasions.

la page https://firefly.adobe.com/generate/image ne s’affiche pas sur mon Mac M3 à jour et donc sur Chrome, elle reste noire

Creative production remove background is failing - all files listed as error instantly - no suggestion of fix

I cannot upload an image to firefly. I have tried both uploading to the gallery for image editing and video. The pop up says i need to upload another image with different content credentials, even though i am the one who photographed the images. I also tried to upload photos that were saved from photoshop and even a screenshot to wipe out metadata with no luck.

At first this was going well. But after literally blowing through my credits ( or using the tools for several hours now ) my ability to get image to video is not a function I can use. My credits have gone to waist the last few attempts. I made sure to attach my reference instead of using the “image to video” option when you click on “share”. and despite all of that I get a generic prompt instead of my specific request for the specific photo/reference. this glitch or bug has cost me credits and it’s frustrating or a sneaky attempt to get users to buy more credits. 

I saw a similar post but there were no responses in that thread. I used to be able to generate videos with these models (both Veo 3.1 and Veo 3.1 Fast) but neither are working. I have used multiple different browsers; Edge, Chrome and Firefly, and none of them work. Does anyone have any suggestions to get these models to work? 

No sirve Generar Imagen. Se queda congelado. Es frustrante.

Adobe firefly does not work as it should be. After giving the prompt for video generation, it is taking much longer time to generate simple videos of 6 seconds. Many a times, afte giving the prompt, it freezes in this generating video screen. After refresh also same thing shows and nothing comes up. If I cancel it and re-write the prompt again to generate, still it stays and freezes in the generating video screen. It is very frustrating. Please look into it.

 IssueSwitching between models while a reference image is uploaded causes the reference image to disappear after returning to a previously selected model.Steps to reproduce Select Firefly Image 5 and upload a reference image. Switch to Flux 2 [Pro] — the reference image remains active. Switch to Firefly Image 4 — the reference image disappears. Switch back to Firefly Image 5 — the reference image is still missing. Expected behaviorThe uploaded reference image should remain available when switching between models that support reference images. 

The input field isn't accepting any text; itis uneditable. It's not just the text area, buttons and icons are also unresponsive. I suspect this might be due to a pop-up. When I refresh the page, a pop-up appears and disappears very quickly, which may be preventing me from clicking anything because it is still running in the background.

i will write a prompt, it will use my credits and then take a while but no generation shows and its back to the main screen to generate an image while deducting my credits. When it finally creates an image there are issues following prompts like writing the exact text. There will be missing words, spelling and grammar issues and it will not fix it, just generate the same photo over and over while using my credits. 

I've purchased Adobe Firefly Pro plan.. but still unable to generate images. I says upgrade to accessI tried opening in incognito mode as well. But, still the same error