Bug Reports

Hello, I encountered a bug while using Ray3 HDR.I didn’t even finish the video creation process, but my credits were still deducted.Now I’m left with no credits and no video.

Immer wieder werden bei Firefly prompts abgelehnt. Auch hier stört sich das Tool an:"A we group of managers standing around a small stone well that is foverflowing with hundreds of toddlers in diapers". Eine Visualisierung eines gängigen Sprichwortes also (Kind in den Brunnen gefallen). Das ist nicht nur sehr nervig, sondern lächerlich und eines jeden kreativen Tools unwürdig. Es kann ich tun um das zu vermeiden?

Pague ayer la cuenta premium y no he podido generar un solo video a partir de una imagen, pues me marca error y dice únicamente: hubo un error inténtelo mas tarde. Si hoy sigue igual pediré mi reembolso. 

Hi i am trying to recreate a picture with a different dog, but when i put in the same prompt it gives me a completly different picture. How do i create same picture?

Hi, firefly recently stopped working. It shows a grey screen. Tried refreshing page, cleared browser cache, tried incognito session and even different browsers. Anybody faced the same issue? Working on a windows 10 pro OS, sreenshot attached.

Estoy intentando crear un video con esta configuración y no para de dar error. El problemas es que no sé cual es la causa del error. Si es por el prompt o es por la conexión o es por el programa en si. Pero la cosa es que está pasando justo cuando me quedan pocas horas para usar mis créditos del mes.  

Videos aren't generating on mobile app. 

Trying desperately to add a line inside the board function - it is not possible to select it in the menu because the menu closes before you are able to choose the tool.The shortcut is not available on a danish protable keyboard.

Generative in Photoshop does not work, dialog stays gray

Hello!Just two days ago, I was working with Adobe Firefly, creating images with text, reference image, and reference styles. Today there is just text and reference image option available. Another problem is black work interface, I would like to have it white as before.Where can I find the old version?If Firefly doesn't have all the features as before, there is no use of using it.I need the complete version.

Hallo, ich kann keine Bilder generieren. Immer kommt dieses bild.aber es gibt auch nirgends die Option auf OK zu drücken. Habe das Standard Abo ganz neu. Kann mir da eventuell jemand helfen? Vielen Dank 

When I try to use Adobe Firefly to create an image, I get a smiling monkey face visual and the words 'Can't Access' 'You can contact your admit to request access'... but I already have access, as part of my company's Adobe subscription allows for 1000 credits per month and I have only used 28. Why can I not use this function that I have access and permission to use and which my company has paid for?

It won't start generating after inserting all the input and pressing the generate button

even a plain white square or blue square saysyour reference image doesn't meet adobe standardswhat is offensive about a blue square?

hi,all the flux no working. 

I am trying firefly for the first time in the Google Chrome browser.   Here is my "enhanced" prompt:   "A man in a small, weathered rowboat rows frantically as a massive whale approaches, its form looming in the misty, photorealistic background. The camera follows the boat from a low angle, capturing the man's determined but futile effort to escape. As the whale engulfs the man and rowboat, the camera dives into the whale's mouth, showing the man's terrified face before the whale closes his mouth and disappears into the depths. The overall scene is dramatic and suspenseful, with the whale's powerful presence dominating the frame. The video is shot in a photorealistic style, emphasizing the raw and intense moment of the encounter."   I have tried three times and it gives me the same error message:  "Can't load.  We can't display the generated video.  You can edit and try again." So - I guess it doesn't really work?

I am not able to access the premium features. 

Wanted a simple UK map zooming into Surrey, it produced a crap map covered in made up locations and zoomed into an area of Wales then poopped out a shape of Scotland, I want my credits back!  

He pedido un cambios muy simple en una imagen y el sistema no las interpreta, Pésimo el servicio.

I cannot remove my Generation Browser History (assets) in Adobe Firefly 

Hello,I accidentally subscribed to an Adobe plan, but the subscription does not appear in my Adobe account. However, my bank card is still being charged. I’m also not entirely sure which Adobe account or email address this payment is linked to.Payment details:– Date: October 26, 2025– Time: 12:16:35– Amount: 717.60 TRY– Payment reference: 23445529909256990I tried the chat support, but it only asks me to buy a plan and I cannot reach a human agent.Could anyone guide me on how to identify the account linked to this payment, cancel the subscription, and get a refund?Thank you very much for your help.

Helloo there,  The system is atempting couple of times to generate a video, he was only successful once, but after with the slight changes on the prompt he is showing me errors and asking me to try later.... but at the same time spending my credits.  Thats not fair! Fix it and returm my credits

I can’t generate photo TO video please slove my problemI have already taken subscription packPlease resolve my problem asaphttps://firefly.adobe.com/generate/video

Estou tentando desenhar alguns personagens, mas ele não segue a minha descrição, se quer colocar o personagem de corpo inteiro.exemplo, pedi isso:India com cabelos pretos, faixa horizontal preta cobrindo os olhos, olhos grandes e marcantes, amarelos em baixo e bege em cima. Olhos e expressão determinados , de uma guerreira.Roupa de sisal, sendo uma camiseta curta e uma saia curta, sandalias nos pés da mesma cor da roupa, **cores e texturas da castanheira**Cada quadrado, mostra um angulo dela, o primeiro quadrado mostra ela de frente, o segundo a 45º, o terceiro a 90º e o quarto a 135º, todos com a imagem dela em pé mostrando o corpo todo com fundo transparente.**Se não for gerar de corpo inteiro, nem gaste o crédito para gerar a imagem**Recebi isso:ouve casos que veio assim:Mesmo descrevendo várias vezes, ele não segue o texto e vários detalhes são perdidos e cores alteradas.

Hi,I've generated quite a lot of text-to-vector from Firefly and when I try to look for them in Generation history, it's missing. Is this a bug? Can you please help me find it. Kind regards,Ivy