Bug Reports

Hello, Every time I try to generate any image using the text-to-image feature, the application immediately fails and displays a 'Something went wrong. Please try again later.' error message. This happens consistently regardless of the prompt or settings used. Please help me investigate and resolve this generation failure.

Hey kindly resolve this issue immediately

Generated images are not opening for edits. Page locks up, doesn't load. Happening every time I try to open a generated image to edit. Unacceptable, unable to use in edit.

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Firefly ate 500 credits and gave me terrible output. Ate 300 credits using Runway (terrible incorrect output) + incorrectly ate another 200 Firefly credits that were also bad output. None of it followed the prompt or gave me anything usable.

Partner models in Adobe Firefly are not working for me. The standard Firefly model works normally without any issues, but every time I select any partner model, the generation fails with the message:"An error occurred. Please try again later."This problem has been occurring consistently for the last 3–4 days.Here are some additional details: The issue affects all partner models, not just one specific model. The standard Adobe Firefly model generates images successfully. I have tried different prompts, including very simple ones. I have refreshed the page, cleared my browser cache, and tried different browsers, but the issue persists. My internet connection is stable. The error occurs every time I attempt to use a partner model. Could you please check if there is an issue with my account or if there is an ongoing problem with partner models? Any help would be appreciated

Before pic After generate picIssue: Before generation, the full image and complete scene are visible. However, after generation, the output image is automatically cropped and the framing/aspect ratio changes. Parts of the original image are missing. The generated result should maintain the original image dimensions, aspect ratio, and full framing while only removing the requested object.Expected result: The complete original image should remain visible after generation, without any unwanted cropping or change in framing.

I uploaded a picture of my sketch of a sword and wanted it coloured. When I asked the AI to do so it first generated an image of a tree then another time when I corrected it, it generated another image but wrong too. After that it just handed me an image of a random landscape. 

I’m unable to access the Adobe Cloud Storage photos on either my iMac or iPad. Claude says this is Adobe’s problem and that users have been complaining since last year. Please fix it! When I select Adobe Cloud Storage, I’m presented with the latest 12 or so pictures that have been generated. When I choose one, the image becomes gray as does the “Add” button. Adobe is a major software company - this is really unacceptable.

During heavy work with the AI Assistant (Product Photos), repeatedly after about 2hrs the Assitant’s start page will show no modules, only a prompt that does not respond to entries. The chat history will be blank showing a message that it can’t be loaded. Upon reloading the AI Assistant page, its modules will be shown for the fraction of a second and then disappear. If I go via the My Files section an open an image that I created via the AI Assistant, this will instead directly open the Image Generation module which was used by AI Assistant.What does NOT help:refresh the AI Assitant page clearing cookies logging off and on using a different browser or a private mode sessionAfter some time (hours) the AI Assitant is accessible again.I deduct that - for whatever reason - the account I’m using gets locked out from AI Assitant from time to time, while other modules (that use credits) work flawlessly. Can you confirm this?

Hello,I would like to report an issue with Adobe Firefly.As soon as I try to generate an image, the system immediately displays a message telling me to “slow down” and prevents me from proceeding with the generation.The problem is that this happens on my very first generation attempt. I am not submitting repeated requests, generating multiple images in quick succession, or carrying out any excessive activity that would justify a rate-limit warning.At the moment, this issue effectively makes the service unusable, since I am unable to complete even a single normal image generation request.Could you please check whether there is an issue with my account, usage limits, or Firefly’s rate-limiting system, and let me know how this can be resolved?Since the restriction appears on the very first request, this does not seem to be a normal limitation caused by excessive usage.Thank you in advance for your assistance.

The issue is it keeps doing the same errors over and over again. It wastes all of my credits. 

I wanted to make a short 8 sec clip and I got an error when generating it. My credits were taken but I didn't get anything. On the 2nd try the same thing, my credits were taken and I didn't get anything. 800 credits is not a little bit at all. What's going on?

i just installed firefly but it does not show a generated image is my operating system not compatible? 

Cancel my subscription completely. I tried it. The simple calling page didn't work. Until you figure something out and make your system better, I'll need something else. 

Hello Adobe Team,I have identified the exact cause of the issue on Adobe Firefly Video (generate/video) using the Ray334 model: Single Frame (First Frame only): Works without any issues. Adding Last Frame: As soon as a second reference frame (Last Frame) is added, the system immediately throws the error: "Too many reference items. Please remove some and try again." / "Çok fazla referans öğe var. Lütfen bazılarını kaldırıp tekrar deneyin."   Troubleshooting steps already taken: Tested in Incognito Mode and cleared browser cache. Cleared and re-uploaded both frames. Tested with simple prompts. The Ray334 model appears to fail/block when generating videos using both First and Last keyframes together.Please investigate this issue with the Ray334 dual-frame reference feature. Thank you!

Я 4 раз попросив її про просто дію,але модель просто нічого не змінює,одне й те саме відео кожен раз 

nothing works

[PII removed by moderator]I have an active Adobe Firefly Pro subscription with Premium features enabled and 4,000/4,000 generative credits available.Firefly Video generation fails on every attempt with the message: “Something went wrong. Please try again later.”I tested multiple video models including Adobe Firefly Video, Google Veo 3.1 Fast, Kling 3.0, and Kling 3.0 Omni. The same error occurs with all of them.I tested both Safari and Google Chrome, refreshed the session, reopened Firefly, and also tried a very short simple prompt: “Ancient Gothic cathedral interior, candlelight, slow cinematic camera movement, photorealistic.”I tested 720p, 16:9, 24 FPS with no reference images. The problem occurs with both 5-second Firefly Video generation and 8-second third-party model generation.Failed attempts do not appear to consume my credits, and my account still shows 4,000/4,000 credits.Since the issue occurs across different browsers, prompts, and both Adobe and third-party video models, p

Unable to access previously generated image to edit/upscale. Option to “Add” not available for reference 

I created several golf related video's without a problem but now I just keep getting the error "Can't load We can't display the generated video. You can edit and try again". I've tried many times now but the generation just keeps failed. Not only is it frustrating and time-consuming but now I just noticed that credits were subtracted.

I am unable to generate any videos using Seedance 2.0. Every generation attempt fails and displays the message "Something went wrong. Please try again later." The error occurs consistently regardless of the prompt or the reference images used.I have tried refreshing the page, starting a new project, changing prompts, changing reference images, and generating multiple times, but the issue persists. I have sufficient credits available, and the problem appears to be specific to Seedance 2.0 rather than my inputs.Steps to reproduce:Open Firefly → Generate Video. Select Seedance 2.0. Upload reference images (or start without references). Enter any prompt. Click Generate.Expected result: The video generation should start and complete successfully.Actual result: The generation fails immediately with "Something went wrong. Please try again later." No additional error code or explanation is provided.This issue is blocking my workflow, as I am currently unable to generate any videos with Seedanc

why do you charge me when you say you cannot do it after trying