Bug Reports

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i can't generate a video, everytime i ask (now 4 times) it says "something went wrong please try again later but it stills uses my credit, i started with 400 credits and now i'm at 260 credits and i still haven't gotten any generated video

Merhaba,16/08/2026 tarinde 238,80TL ödeyerek 2000 kredi satın aldım.(Sipariş No. AE06387200031CTR).Adobe Express ile çalışırken kredin bitti diye ikaz alıyorum. Sebebini öğrenebilir miyim?Celal Malkoç

HiFrom yesterday whenever I am trying to generate videos from model like kling, omni or seedance nothing is able to generate videos.Please check into thisThanks 

I was charged 1500 credits for creating a video that is blank and will not open. Using Model Ray3 HDR

My complaint is self-explanatory; no further description is needed.

CREDITS BEING CHARGED AND NOTHING IS BEING GENRATED. I HAVE BEEN DOING A 20 MINUTE PROJECT FOR 3 HOURS...AND STILL ON SCENE 1!

Impossible aujourd'hui d'ouvrir mes fichiers de travail vidéos. De plus, hier je n'ai pas réussi à télécharger les vidéos finales.Cela m’indiqué téléchargement impossible. 

Both team users get an access denied message when trying to generate video in Adobe Firefly. We have credits, we have logged out an logged in, we have contact support multiple times, we confirmed we are using the team account. Please help!! 

My profile says that I have 500/500 regenerative credits remaining, but then I’m told I have insufficient credits remaining when I try to create an image. [PII removed by mod]

HI here, I hope that this message finds you wel. Just tried for couple times and the same message i poping up. Can't loadWe can't display the generated image.You can edit and try again.I hope that you n help me with this issue. P.S. Just one more question. I have creative cloud account for years and it said that I have 1000 credits but sometimes doesnt let me using them and keep repeating that I have to subscribe to one of the plans. I have used some and now have 984. Please help 🙂Kind Regards Zeljko Glamocanin

Hi guys, in Adobe Firefly, I am taking "This image has Content Credentials" error whenever trying to upload my referance image at style or composition section. It was working perfectly two days ago. What happened? It gives this error for every image. I even try my own image. It gaves same error.  

When generating an image it takes forever to generate or to show in the main page.The image does show up in Generation History in the CC App.Gemini 3.0A number of people, on the Discord meeting at 4pm Irish time. noticed something similar. They noticed that the image didn’t show up unless you go into your CC App or hit refresh several times. After hitting refresh a number of time, the image eventually shows up. Credits are deducted each time I hit generate, when applicable.   

I am trying to edit an image in firefly and it will not upload the image. I click to upload select the image I want and click upload and it does nothing

I have been trying to generate a video using your AI tools. The first iteration got close, and then I tried to make some edits using the prompts, and it keeps on charging me credits and then giving me the exact same video.I have tried 3 times to edit the video with different wording and different prompts to see if it can fix a couple of little glitches to make the video usable for what I need. But it keeps on giving me the same video no matter what I type for edit prompts. 

can you do typical text based aspect ratio? like 16:9, 4:3???No one can understand what this is.

the AI is no longer letting us give negative feedback. it's always blocked. you can say you like an image but not that you dislike it. you click on thumbs down but you can’t everr submit the negative feedbak. no matter what issue you chose. ANd this as of late has been the case with a big number of images created by the AI. 

I upload a fairly decent 15 seconds video, just a 768p. I wanted to upscale to 1080p, but it took a long time to upscale and i have been waiting for 20 minutes. And it is still upscaling at the time I’m writing this. This is frustrating because it should not be taking this long, not even 4k. What is going on?Current settings: Astra, Creative, Subtle, 1080p.I just cancel it and now I could not get my credits back. This felt like a scam almost 👎🏻

Basically while it does generate images, albeit a lot slower than normal. But even after generating only shows loading gray color rectangle and you can’t generate new image unless you refresh the page. Only reason i know it generates is you can see in the generation history.  Edit: It is same in both Firefox and Edge.

I have been using the Firefly Image 5 Model and uploading a ‘Reference Image’ before entering my prompt Today when I tried to upload a Reference Image, I received the error screenshot below, saying the image has Content Credentials and cannot be used   I went in and tested several images that I have used in the past as Reference Images within the Firefly 5 Model and I got the same error now, despite using them successfully in the past. I also logged out of my account/logged back in and tried changing the file extension and color mode. I have attached the reference images I was attempting to upload to this ticket - but as I said, it gives me the same error regardless of what image I use. 

nella pagina iniziale appare carica, vado all’immagine ma non me la carica per modificarla

When I choose “Generate using Firefly” from Lightroom Classic, my default browser (Firefox, latest version) opens but the page just gets stuck on loading and never completes the upload. I have tried other browsers - Edge, Chrome & Vivaldi - when I select an image to upload the process simply doesn’t happen. I choose an image and - zilch. The page stays as it is.

Every image I upload as the first frame for Firefly Video generation is flagged with the "content credentials" error. Even when I create a completely new, flat white .jpg.