Bug Reports

Hola, tengo un plan Creative Cloud de $34 dólares y solo me dan 25 créditos de Firefly al mes. Ya se agotaron y apenas estoy empezando a usar Illustrator. ¿Es posible aumentar los créditos o hay algún error?" 

i just lost 400 credits because the veo 3.1 model is not working the google veo 3.1 keeps telling me its not available so when i spend 400 credits it goes back to my account but then i tried multiple times and same thing then i accidentlly clicked generate twice and when i canclled the second one , the 400 credits didin't go back to my balance and the second one failed and told me the model is not available and returned only 400 of the one that failed. but what about the one i canclled? it was about to fail anyway why cut 400 out of my balance ?!!

Firefly totally ignored my photo and created it’s own.  I want my credits back!

Since this morning, Seedance 2.0 models (normal and fast) seems to have stopped working when using image references.Pure text-to-video generation works. However, the issue occurs as soon as external media is uploaded to be used as a reference (or as initial/final frame). Shortly after starting the generation, it fails and displays an error message stating: "The model you are using is currently unavailable, please try again later."This issue has been persisting all day.It has been confirmed by colleagues in my studio, as well as by several other users in the Firefly Discord community.It seems this might be related to a model routing bug. If I try to relaunch previously successful Seedance generations (that include references) from the Firefly iOS app, I receive a completely different error message about a model being unavailable, specifically referring to "Gemini 3.1 flash lite." 

This pops up for everything. Firefly image to video is almost unusable on the professional level.

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сьогодні цілий день іде збій у використанні застосукну. вранці коли я намагаюсь використовувати firefly у мене вибивало помилку “Щось пішло не так, спробуйте перезагрузити сторінку” (щось таке), потім я вирішила зайти через головну сторінку (там де пропонуються всі функції які є для генерації, відео, стікери, редагування) і через “змінити” зайти у “генерувати”, проте там коли я вписую промт у мене відразу просто видає помилку, і скільки б я не нажимала щоб генерувати, у мене просто “щось пішло не так”

Regarding GPT 2 Image generation, Quality: High Gives me the same size of the Medium size, But uses the 60 Credits, I lost too many credits

Kept uploading the same photos and it used different photos 

the seedance never make tha video , always say that is not possible

Somthing went wrong please try again later when i try to ganrate video what should i do solve this fast

I’m creating a brand kit using Firefly AI Assistant and when the brand kit is added to Adobe Express, there are some “unsupported” files added. These look like they are the brand guidelines, but no celar way to be able to read them or link back to where they are stored. I’ve included a screenshot of this for referance.  

I created a trial Firefly Pro Plus account and tried using it to generate images and videos with the Gemini 3.1 and Veo models. Every single attempt failed, and I haven’t been able to generate any images or videos. I have attached a screenshot of the error received while image generation. Please help look into this. 

al querer ingresar a las opciones avanzadas donde se puede ver el resultado de la generación, la web falla y no te deja avanzar. No importa si estas desde el navegador o desde la app de android, la falla salta igual 

My account was charged 800 credits for the same exact video. I created a video and then went to edit the video with a few more prompts and then it created the same exact video and ignored my prompts. I tried it again and it did the same thing. My account needs to be credited those 800 credits because Firefly/Runway did nothing new. See images below.I look forward to your prompt response. Thank you.

I have a video that has an AI glitch, select edit and add new prompts to fix the issue and address another change. I click generate and the video is exactly the same, except now I have 400 less credits.

The prompt of the generate image page allows just a small prompt. no sure why this limitation

I make edits to images and video and Firefly isn’t making the edits, but is charging generation credits.

I have a technical problem with KLING 3.0 OMNI, I cannot use elements, I get an error message displayed on Firefly.

Using stage endpoint of firefly studio and its already showing many bugs. In one sentence its a pain to use this UI, click heavy, unintuitive > project setup is problematic.  Everytime i open https://firefly-stage.corp.adobe.com/studio it tells me to create a new project.> Adding images to project is problematic -- they don’t accept 4096x4096 resolution images> Once added images cant be moved with simple drag and drop to sub folders -- feels like 90s UI not 2026. You have to click on each image - select Move - then select and select and select …. folders and subfolders to move just one asset.> Asked to me create a new project while i was uploading images for Maggie reference. I thought these are going to be in created project folder but NO. Uploaded assets for element Maggie didn’t end up here.> And now can’t access uploaded assets. they went missing now after refresh.