Bug Reports

I ordered about 15 videos (spending a lot of credits) and all of them had speech errors. I had already made another one some time ago of the same genre and although it took me a while to correct it, I managed to, but this time it didn't work in any of them. This is a waste of company money. 

i have seen Vary options when i first started using Firefly boards, but after few times, i don’t see that option anymore when i select the image. The option is disappeared. Please help me fix it.

The video is not created, I don’t see anything on generation history as well. My 120 credits are used. Refund back my credits. 

i have total 4000 credits but still i cant generate my images why? 

Das Weboberfläche von Firefly beim Generieren von Video funktioniert an vielen Stellen nicht mehr. Wenn ich z.B. Kling auswähle, kann ich keinen Prompt eingeben > ich kann überhaupt nicht in das Textfeld klicken. Auch das Sekunden Dropdown für die Länge funktioniert nicht. Ich habe schon Chrome und Edge als Webbrowser ausprobiert. Auch Cache löschen hat nichts gebracht.

These are the images I’m trying to upload: This is Firefly’s response: Thanks in advance for your help!

I am trying to upscale images and it fails due to an error pin all occasions.

Hello my location is Singapore and  I don’t have access to Generative AI and firefly despite them are included in my plan, it might because when I frist active Adobe creative cloud I’was in China. Generative AI command isn’t showing up in my PhotoshopFirefly straight says: “Sorry, Adobe Firefly isn't available in your region.” is there way to update my region settings please?  

la page https://firefly.adobe.com/generate/image ne s’affiche pas sur mon Mac M3 à jour et donc sur Chrome, elle reste noire

Creative production remove background is failing - all files listed as error instantly - no suggestion of fix

I cannot upload an image to firefly. I have tried both uploading to the gallery for image editing and video. The pop up says i need to upload another image with different content credentials, even though i am the one who photographed the images. I also tried to upload photos that were saved from photoshop and even a screenshot to wipe out metadata with no luck.

Subject: Firefly Video Generation Completely Broken — Paying Subscriber Unable to WorkHello,I am a paying Creative Cloud subscriber and I need this resolved immediately.Since this morning, Adobe Firefly has been completely unable to generate any video. Every single attempt — across different prompts, different models, different browsers, and even after logging out and back in — fails with the exact same generic error: "Something went wrong. Please try again later."I have already tried everything reasonable on my end:- Logged out and back in- Used incognito mode- Tried multiple browsers- Tried multiple prompts, including completely simple, harmless ones (a product/skincare cream video)- Tried switching between different generation modelsNothing works. I checked the Adobe status page myself and there are no active incidents listed for Firefly or Creative Cloud, so this appears to be an account-specific or backend issue that only your team can diagnose.This is not a minor inconvenience. I

I have been using the Firefly Image 5 Model and uploading a ‘Reference Image’ before entering my prompt Today when I tried to upload a Reference Image, I received the error screenshot below, saying the image has Content Credentials and cannot be used   I went in and tested several images that I have used in the past as Reference Images within the Firefly 5 Model and I got the same error now, despite using them successfully in the past. I also logged out of my account/logged back in and tried changing the file extension and color mode. I have attached the reference images I was attempting to upload to this ticket - but as I said, it gives me the same error regardless of what image I use. 

The page keeps freezing. I can't create anything.

Directions regarding the required camera movement are all ignored.The prompt:the camera looking forward, but moving vertically down, and looking around simply results in a movement tracking forward.Just wasted 2000 credits...

At first this was going well. But after literally blowing through my credits ( or using the tools for several hours now ) my ability to get image to video is not a function I can use. My credits have gone to waist the last few attempts. I made sure to attach my reference instead of using the “image to video” option when you click on “share”. and despite all of that I get a generic prompt instead of my specific request for the specific photo/reference. this glitch or bug has cost me credits and it’s frustrating or a sneaky attempt to get users to buy more credits. 

Ao acessar a parte do site do Firefly para geração ou edição de vídeos, ele não permite acessar nenhuma funcionalidade, desde ver o vídeo da tela principal, acessar minha conta no canto superior direito do site até voltar para tela inicial clicando na seta no canto superior esquerdo. Não é como se o site estivesse travado, pois consigo mudar as configurações gerais, mas não faço mais do que isso. Para sair da tela, somente fechando o site e abrindo novamente. Este erro só está acontecendo para a parte de vídeos. Para realizar edição de imagens, áudio e todo o resto, o site esta funcionando perfeitamente. Já tentei mudar de navegador, mas continua do mesmo jeito

 metallic bullet shell falling mixed in always with audio effects like this need just the gun shot not extra shell falling to floor metallic foley prompt was this:   gun shot m4 assault rifle deep crisp 

I saw a similar post but there were no responses in that thread. I used to be able to generate videos with these models (both Veo 3.1 and Veo 3.1 Fast) but neither are working. I have used multiple different browsers; Edge, Chrome and Firefly, and none of them work. Does anyone have any suggestions to get these models to work? 

Every time I try to generate a video using Adobe Firefly, the page becomes completely unresponsive after I select the AI model and video format.The issue occurs consistently with the following steps:I open the Firefly video generation tool. I select the model I want to use. I select the video format or aspect ratio. Immediately afterwards, the entire Firefly window freezes.Once the window freezes, I cannot change any settings, enter a prompt, start the generation, or interact with the page. I have to refresh or close the window, but the same problem happens again every time I repeat the process.I have already cleared my browser cache and restarted the browser, but the issue still persists. The problem is reproducible every time and currently prevents me from generating any videos with Firefly.

i uploaded an image that was 300 dpi and when i used the generative fill to remove unwanted people in the image the new image generated was 72 dpi! argh ..this doesn’t work for me

No sirve Generar Imagen. Se queda congelado. Es frustrante.

Adobe firefly does not work as it should be. After giving the prompt for video generation, it is taking much longer time to generate simple videos of 6 seconds. Many a times, afte giving the prompt, it freezes in this generating video screen. After refresh also same thing shows and nothing comes up. If I cancel it and re-write the prompt again to generate, still it stays and freezes in the generating video screen. It is very frustrating. Please look into it.

When logging a new bug report, it's helpful to the Firefly team when the information in the report includes steps describing how they can reproduce the bug experience. Once we can reproduce an issue, we can start investigating a fix.    Note: If after a bit of troubleshooting, we find that the bug report is, in fact, not a product bug, the bug report may be moved out of Bugs and over to Discussions.   Use the template below as a guide for posting the most meaningful bug reports for the team.   Bug report template: Issue:  Device/OS version:  Browser Version: Steps to reproduce: ... ... ...   Expected result: Actual result:    Anatomy of a great bug report:   Issue: Provide a succinct one-line issue statement (i.e. Firefly does X when...) Provide Browser version: Google Chrome Version 120.0.6099.71 (Official Build) (arm64) Provide OS and version: iOS 17/Android 14 Issue: Provide good steps to reproduce the behavior: Step 1 to

 IssueSwitching between models while a reference image is uploaded causes the reference image to disappear after returning to a previously selected model.Steps to reproduce Select Firefly Image 5 and upload a reference image. Switch to Flux 2 [Pro] — the reference image remains active. Switch to Firefly Image 4 — the reference image disappears. Switch back to Firefly Image 5 — the reference image is still missing. Expected behaviorThe uploaded reference image should remain available when switching between models that support reference images.