Bug Reports

Whatever Happened, It Has Now Gone Back To Normal The Moment I Posted This. IGNORE THIS (Now Irrelevant)

He intentado crear tres vídeos, y en todos me ha dado error.

develop a ramadan flyer for work that has this text and has Morgan Stanley logo and has no human picutre in it- Ramadan is a sacred and joyful month observed by Muslims around the world. It is a time of fasting, prayer, reflection, and community. From dawn until sunset, participants fast to practice self-discipline, gratitude, and compassion for those in need. Each evening, families and friends gather to break their fast with a special meal called Iftar, sharing delicious food and warm fellowship. The month concludes with the celebration of Eid al-Fitr, a festive day of prayer, generosity, and togetherness. Join us as we celebrate the spirit of Ramadan—faith, kindness, and unity! ✨ above was my text and what was generated was as attached, look at paragraph 4. 

I am using an image created by Firefly then I get this error to continue the same shot We can't process this prompt because the reference imagedoesn't meet our User Guidelines. You can upload another image and try again. How can you reject your own images Adam Firefly created?

El firefly no carga mis imágenes base desde mi computadora para generar un video

 Everything is awful, it has not being able to show my AI generated videos, didn't make them, and tan charge me almost all my credits. I got robbed by Adobe

Adobe isnt generating anything it always shows you can not view this try again later and isnt generating anything at all also it cut my credits when it didnt generate anything

Have added Firefly standard but it won’t let me use it. 

There are no export options for images Firefly creates.  I asked Firefly to create an image with 300 DPI and it wont comply.  How do I get export options that are correct so I can use the image in photoshop or illustrator?  

“I’m trying to create a video from photos, but it’s not working. Are there any issues occurring? Please let me know how to fix it.”Let me know if you need any adjustments!

I have been generating videos using Veo 3.1 and Veo 3.1 Fast for the past week, and there have been multiple times where I’ve encountered the “Something Went Wrong” screen, and so many of my credits have ended up being consumed despite no generation of the video. This credit deduction system really needs a fix, you guys should deduct it only AFTER a generated video has played. Not cool at all, feels like being robbed.

I’ve been a subscriber for at least 10 years. When you started offering image generation for free to new signups for a certain period of time, i was receiving those benefits also with my subscription. Now I am no longer receiving those free generations during the time periods you guys make it available.

i am Using a paid version of Firefly with 6000 credit, i am constantly getting the notification that "Our servers are melting" while generating ?? What is the purpose of Paid version if the error coming constantly!!!

I get "Something went wrong, Please try again later," and it deducts my credit. What should I do? version - firefly image 4.0 platform - tahoma 26.01

Uploading a photo from gallery doesn't work for me and I have already paid for premium subscription 

Dear Adobe Support Team,I am writing to express my frustration with the persistent malfunction of Firefly’s vector generation feature. Despite multiple attempts using different web browsers—including Safari, Firefox, and Chrome—the tool fails to function properly when I try to create a simple vector using a reference image. Every attempt ends with the same error message:"Un problème est survenu. Veuillez réessayer ultérieurement."This issue has been ongoing, and it is preventing me from using a feature that I am actively paying for as part of my subscription. I expect a professional-grade service to be reliable, and this has been extremely disappointing and disruptive to my workflow.Please investigate this problem and provide a timeline for resolution. Additionally, I would appreciate some form of compensation or explanation for the lack of functionality in a paid product.Thank you for your attention to this matter. I look forward to your prompt response.Best regards,Ludovid

created the image, pushed download, indicates the the image is downloading, doesn’t download to my computer. has always worked before. 

La generazione di immagini con Gemini 3 (nano banana) su Firefly non funziona da 2 giorni. Il messaggio che esce è che troppe persone stanno generando, questo dura da due giorni, in cui per ottenere un’immagine generata bisogna fare svariati tentativi, a volte più di 10, 15 tentativi. 

when Firefly cannot render an image and displays the "Something went wrong" message, it deducts the credits and does not render the image nor replace the debited credits. This happened many times last month and chewed through my credit allotment

I am using adobe FI, I’m using the AI generate feature to “cartoonize” photos for a project however I am no longer able to upload the photo’s. The photos are in the exact same format and of the exact same saze so I don’t understand the issue. Please advise.Thanks Heather Ciprian

I'm trying to put a symbol next to words. it doesn't work, i have to keep generating new pictures using all my credit and all i want to do is move a symbol next to the words. it either takes out the last letter or doesnt place it next to the words. no matter how i try to re-word the same sentence, it doesn't work and keeps generating the same photo and taking my credits. I'm thinking another platform might be better for the things i need, because i cant pay for something that doesn't work 

bye

For some accounts that have no files, creating a Creative Cloud or Firefly project is impossible because “Your stuff” says “Your storage is full”. There are actually no files on the account that are visible to the user. If any files do exist there’s no way to view or delete them. This is observed from the Android Creative Cloud app.

 There is no option to change the Standard feature, Even if i choose the firefly video in the generation also it uses the credits only, i want to use the unlimted standard feature for image to video, guid me where is the option in mail or chat is okay.