Bug Reports

I set some jobs to run in the adobe express production background remover, after uploading my images and using credits the job log is empty and the files dont seem to exist anywhere I set some jobs to run in the adobe express production background remover, after uploading my images and using credits the job log is empty and the files dont seem to exist anywhere I created new projects or whatever it asked for when I created the folder, those dont seem to exist in firefly either  

I am using Firefly to create voice from text. A word, ‘dermatoscope’ gives different emphasis between the in-browser and downloaded wav file. I’m using ElevenLabs Multilingual V2, Matilda but I think I’ve experienced it with other voices too.

reference images are stuck / pinned. unable to remove these and start a clean new generation 

Am at the Adobe Firefly workshop in Phoenix AZ currently and the firefly ai assitant is not working on my account (and one other participant’s) - not sure why as i have an account, with 4000 credits AND also have another 4000 on my account from the event that i claimed so there are 8000 credits available total, I am signed in and in my board but can not use the AI Assistant (beta) to create anything. It just does not exist on my screen on the top right hand corner where it should be and is for every other participant. Just wanted to let you all know so that hopefully we can fix and I 

Reference images are not sticking. I have to manually reupload my  references each time ever since the update. it is overwriting my references with the brand new image as soon as the new image is generated too.Please give us the option to revert to the old better layout

i have total 4000 credits but still i cant generate my images why? 

Ich habe über verschiedene Modelle versucht Bilder zu generieren. Es wird immer wieder angezeigt, dass das momentan nicht möglich ist und ich es später versuchen soll. Credits werden trotzdem verbraucht!!!

I get "Something went wrong, Please try again later," and it deducts my credit. What should I do? version - firefly image 4.0 platform - tahoma 26.01

Generate speech in Firefly isn't working. The output produced by this feature isn't working, even when opened using the Timeline (Beta). This is just exhausting credits and not useful.

connexion a adobe via différent navigateur (firefox , google , chrome , opéra brave) ,après connexion hors (firefox connexion = out) , mode création d’image = écran noire. impossibilité de faire quelque chose.

коли я пробую видалити фон, він видаляється в додатку, але при завантаженні зображення без фону, завантажується лише стара версія з фоном

Veo 3.1 has Issues with keeping the details of an image the same. Veo 3.1 even added a skeleton into the scene. Fun… not part of the prompt or image though. Kling kept the details of the house intact.Can confirm that Veo 3.1 changes the settings / prompt completely. Kling keeps the outside setting the same. Prompt useduse the reference image, keep the details of the house,  ufo flies towards the screen, camera remains fixed

I’m unable to locate or use any feedback control (thumbs-down, rating, etc.) on Firefly-generated images in the web app — checked by hovering over both the full image and thumbnail views, with no control appearing anywhere in the UI. Because of this, I have no in-app way to report several generations that directly contradicted explicit prompt instructions rather than simply underperforming:A prompt explicitly preserving a garment’s color/pattern/design resulted in the garment being changed to a completely different type (hi-vis safety vest → quilted puffer vest). A prompt requesting a dynamic, weight-shifted pose returned a flat, symmetrical stance with no weight shift at all. Multiple attempts (with reference images attached) to edit a vehicle control handle into a mechanically accurate shape produced non-functional, implausible geometry instead.Separately, I’d also like to ask whether credits spent on generations that reversed an explicit prompt instruction (not just lower-quality re

I was given access to Firefly's Generate Video, but so far I haven't been able to get it to work. I know it's new and probably being slammed with people getting access if I have, but so far anytime I try to run a prompt, I get either a error message, "Can't Access, Sorry Adobe Firefly isn't available in your region" or "Firefly is unavailable, Firefly is at maximum capacity due to high demand. Please try again later." It rotates back and forth between these two errors as I try to send the prompt.  I tried this with just a text prompt, and then also with an image + text prompt.  I am in the US, and double checked my region settings weren't wrong at account settings level, so that's not the issue.  I have also tried sending the prompt at different hours of the day over the past couple days, so I don't know if just the servers are being swamped at all times? But I would assume I would at least get one prompt through at some point.  I also notic

Keep getting error when testing generating videos with models Kling 3.0 Omni and Gemini Omni Flash: “Something went wrong. Please try again later.” Tried yesterday and again today, same thing. Can this be fixed? Not sure what's up.Just tried generating images too. Also not working. Using a board I’ve been building on.  

not actually removing the background to make transparent.The background remover is inconsistently removing the background on images; sometimes it will remove a little bit, sometimes not at all and other times will replace the background with a checkered background.

Subject: Seedance 2 is not working in Adobe FireflyHello Adobe Firefly Support,I'm experiencing an issue with Seedance 2 in Adobe Firefly.Whenever I select Seedance 2 and try to generate a video, the generation fails immediately and I receive the following error:"Something went wrong. Please try again later."I have already tried:Refreshing the page Using a different browser Clearing the browser cache Logging out and back in Using a stable internet connectionUnfortunately, the issue persists only with Seedance 2, and I'm unable to use this model.I'm attaching a screenshot of the error for reference.Could you please investigate whether this is an account issue, a regional restriction, or a technical problem with Seedance 2?Thank you for your assistance. I look forward to your response.

I am being prompted to eliminate my Generational history pics due to a lack of memory. I cannot access my generational history. When i attempt to enter, it just loops.

Adobe Firefly Video when animating a photograph is now making my videos very dark and changing colors.  

What details? ALL IMAGES ARE GONE, ALL GONE

I am trying to upscale my images, I will start the process and Adobe will deduct credits but the image never generates or appears in my generation history.

Even I did generate videos with reference video before with these instructions. Also I wrote very long prompt too.This happens since yesterday. 

In the prompt to video edit window, I have uploaded a 4 second clip to generate an effect on it. So I’ve chosen Aleph to generate the effect without affecting the original clip, and when I choose it the Reference option disappears from the text box.

I keep getting the response "something went wrong, try again later" every time I try to make a video. I have purchase lots of credit, but it is not working.Am I doing something wrong?

i generate a video - when firefly is done proccesing i see the video and before i can download it it disappears and goes back to the ‘generating video’ screen - i dont have the vid i generated but the credits get taken