Bug Reports

the files I was working on a couple of weeks ago are gone. Where do I find them? 

Firefly reads what is in the square brackets even though it says it won’t.  This burned up about 110 generative credits for me that I would kindly like back ​@adobe 

In the last few tries with the current AI voice, Mia, she has suddenly developed a rhotacism. She can’t pronounce her “r’s” correctly.

Unable to use AI generated imagery for the start frame in GenAI video. When uploading an image  created in Firefly or another application, this warning pops up: “Upload another image. This image has Content Credentials that indicate it can't be used with generative Al features.” This also occurs using images from Generation History or previously uploaded content (“Your stuff” folder). This also occurs when attempting to use photos as a start frame.This issue persists across browsers (Safari, Chrome) and across accounts (personal, company), and across Firefly modules, with the exception of Firefly Boards. 

I encountered a bug while using Adobe Firefly with the Veo3 model.When I started two generations, the system displayed the message “Unable to generate”, but my credits were still deducted. Could you please check this issue? It seems that failed generations on Veo3 are incorrectly consuming credits. Thank you for your support.

I get "Something went wrong, Please try again later," and it deducts my credit. What should I do? version - firefly image 4.0 platform - tahoma 26.01

Firefly is showing error messages while trying to generate any video using any engine.   

Something went wrongPlease try again later.This is the message I always get. I am unable to use your product. 

I have first and last frame of a video.  I just want SMOOTH zoom or pans between the images.  Each time, firefly wants to do something whacky - opens the persons eyes, and each eye is going in different directions.  

The page doesn’t load I am unable to genrate images at all. This is on two different browsers

The image to video generations (any model) are stuck on an endless loop, even for hours and no results are generated, but the credits are taken away anyway. I lost all those credits, but no results in exchange.

Where do i get to the VECTOR module? 

firefly is not working

On Google Chrome on a PC: When I try to open any of my creations from the creations area or from folders, they go to a blank screen.

I get a blank white page when I go to Image Generation. Everything else is up and loading fine except for the Image Generation page.

Oddity here.   My billing date is the 5th of every month.   My generative credits did not reset in June.   I had to contact support.   Now it is happening again this month.   When I contacted support chat,  they told me my firefly renewal date is the 11th.   My billing date has never been the 11th.   They were unable to explain why.   They said they will "have a word with a senior team member and see what the best they can do is." Not a great solution..  Seems like a bug to me.   Has anyone else experienced anything like this?  The FAQ clearly says the credit is on the billing date, not 6 days after the billing date.  Very confused.  Something seems to not be working correctly here on the Adobe side. 

Download after generating is not working, it was already broken last week but I could still go to edit image and download from there, now I can’t even do that. I can generate stuff but I can’t download anything from any button that’s supposed to download the image.

"something went wrong" message everytime I try to generate an image 

Firefly Image 3 (preview) on web browser PC - Windows 11 Enterprise - Version 23H2I enter a text prompt into firefly but all of the customize options are not loading. If I upload a reference image I get an errorerror message: "Something went wrong" 

I tried creating an animation in Firefly but it came up with the warning 'something went wrong' and didn't create the animation, but I got charged 600 credits for it.

When we edit a generated images, previouse edited images prompts was keeped.Since this prompt has absolutely no relation to the image we are about to edit, it should be discarded when we begin editing.

 Plusieurs fois d'affilée un problème survient lors de la génération d'image et de Video. Cependant, mes crédits sont décompté… Ce n'est pas la première fois que ça arrive. Je suis passé de 3000 crédit à 1000 dont plus de 1200 envolé... 

I am trying to generate and edit images using Adobe Firefly.. it’s not working in a reliable manner. Over and over it is wiping out my work and saying it can’t generate anything. This image will show you this is occurring with every AI model. Firefly, Gemini, and GPT.    

Did a bulk colour grade in Firefly. When I click the download link in the email it directs to a page which says “Page does not exist”

Any video I try to create, it says it can't because it violates the guidelines. This is an awful service.