Bug Reports

generating an image had an axe go through a hand, trying to use fill fix showed a right hand where a left hand should be, trying to correct that fully crashed system. 

When i going to upscale or enhance a video in Adobe firefly web, then i was stuck at 95% and sometimes when i get into upscale page and then generate upscale video then it shows error 'something went wrong '

I am seeing frequent error in generating a image into a video, I am being displayed error displaying the generated video, please try again after sometime or edit again

Hello Adobe Support,I just purchased a new Firefly subscription today, and I am unable to generate any videos using any model (Firefly Video, Veo 3 Fast, etc.).Every attempt returns the error:“Something went wrong. Please try again later.”I tested: Different prompts Very simple prompts Different browsers Incognito mode Different internet connections The issue still happens on every video generation attempt.My account is brand new, and the credits have not been used yet.Image generation works, but video generation always fails.Could you please check if there is an activation issue, backend restriction, or account-related problem affecting video generation on my account?Thank you.

Composite Imagery doesnt open.

upscale taking so long

It is absolutely unacceptable that it's using 300-400 credits for each prompt WITHOUT me downloading. Just to SEE if what I'm asking it to do even works at all. This is a waste of money and in no way okay to do to the Adobe community. 0/10 stars. 

It’s been a couple weeks since I am not able to generate any images with any Ai model in there. It’s very slow to load and after a while it says that there was an error

I am experiencing an issue where the “Generate” button is disabled and cannot be clicked while using Adobe Firefly.This issue is blocking my workflow, as I am unable to generate content despite following the standard steps. Kindly investigate and advise on a resolution. Thank you.Best regards,Hemant Sutar

I've already subscribed to ur website but rhe moment I generate video with kling 3.0it always says can't load. Fix this to my account ASAP. Multiple times I've tried but won't generate content. 

None of my boards are loading. The background is just black and when I click “place on canvas” from the generation window, the image disappears. When I click “fit to screen” nothing happens either. This is on all my boards. Has been happening for about a week atleast

This screen (attached) showed when I should download the video

Добрый день. приложение не работает нормально, делаешь генерацию и выбивает ошибку или вернитесь в главное меню или попробуйте обновить.Постоянно выбивает такую ошибку

I’ve tried Firefly for 2 days now, the first day it worked beautifully. The second day it didn’t work at all. I enter a prompt and nothing happens. Then I got error message saying try again later. This morning, I decided to try it again, same thing happened - it doesn’t do anything when i enter a prompt and click Generate. I have a yearly subscription, too.

generator isnt working, says try later has been over 4 hours

While generating the image via AI, it gives a "A problem occurred, please try again" error and the image is not generated.

Crert imge 

I submitted an image to animate into video with a brief prompt. Then I hit “Generate’ and 9 hours later it still says, “Generating video...Keep this browser tab open and your video will load momentarily. Closing the tab clears your browser session and all video progress will be lost.”

here the issue when i am trying to make video on model sora all time this problem

My prompt says: “After pressing the green button, he (the male model) will start pedalling forward”. he pressed randomly on the console, like it doesn’t know colours, and started pedalling backward.

Attached screen shot of request access same time 8000 credits left

Pretty simple really. I upload a video to firefly and type a prompt for edits to make using the edit tab under video generation. But it just says “something went wrong.” I’ve tried firefox and chrome browsers, different videos and prompts on different days. A few times it actually deducted credits but the result had zero changes from the original video. I have not been able to get this feature to work even one single time. 

Here is the prompt in Firefly - Extend the existing studio backdrop seamlessly in all directions (top, bottom, left, and right). Preserve the original backdrop colors exactly as they appear: one half vibrant green and one half vibrant pink. Maintain a perfectly straight, clean vertical dividing line between the two colors with no color bleeding, blending, gradients, or transitions. The backdrop should appear as a continuous professional seamless paper background with a smooth, uniform surface, no wrinkles, folds, creases, texture variations, shadows, seams, or imperfections. Match the original lighting, color saturation, and tone precisely. The extended areas should be indistinguishable from the original backdrop and maintain a flawless studio-quality appearance.

It’s been several days that I can’t make any progress with my project, I thought it was temporary but apparently it is not. I’ve had no such issue before Friday May 29, 2026. It is May 31, 2026, and still unresolved. Looking to get in touch with an associate at Adobe. But if anyone has any clue of what’s goign on in the meantime, please let me know. Both my computer and browser are up-to-date on my end. Occasionally it generates something, but then, it just has me wait for a really long time, until it gives me an error message.

When generating a video using Firefly AI assistant, it generates the video and then it wont load. It shows an error sign. Even when you ask the assistant to share a link to the video, it would do so, but the video wont load. Even if you download the video it would be 0 bytes. The workaround to this is to close the window and reopen it. If it doesnt work once or twice, third time is the charm. But this is a constant recurring bug that needs to be fixed. This bug is only for generated videos as images and voiceovers work just fine each time.