Bug Reports

Fix your guidelines to be concurrent with the 21st century.

I used 140 credits on 8 images (two of which where 10 credits) - no video this month, however, my credits went from 3,860 to exactly zero instantly when I tried to create a new asset.  

Keep getting this when using partner AI platforms 

The photo that I uploaded is an outdoor shot of a historical roadside plaque. I instructed Firefly to remove the background and improve the quality of the plaque. The photo I uploaded completely vanished, and 40 credits were removed from my account. I want a credit for work that was NOT performed!

My original photo of my face became altered.  It does not look like me and I want to know how to get my original photo of my face as I don’t see my original photo I uploaded.  I was trying to color the tope of my hair and this happened.

Firefly est infernale, ca fait deja plusieurs semaine que je ne peux pas reccupérer la génération des mes images ou vidéos. J’ai tout fait, supprimé le cache mémoire, l’historique navigateur, … rien ne s’affiche, je ne peut plus rien faire  

My problem is quite simple:  My Generation History isn’t loading.  I toggle between FAVORITES and those load, but nothing in Generation History,

Hi there is a strange issue with generating videos it won’t generate at all 

I have paid thru UPI for one month subscription of Adobe Firefly today, 24th Jun’26. but no credits were added in my account till now… screen shot is attached herewith. please provide credits or process for the refund.  

When using nano banana pro or nano banana 2 I get this error, I have been waiting for many hours for it to be fixed but nothing, I need help

trying to make a video on firefly and it saying something went wrong, and it keeps using my credits

my bug is described Using this image as reference, make this precise change: Reduce the height of both children dramatically. The boy's head should reach approximately to the 4-foot mark on the measurement stick. The girl's head should reach to approximately the 4.5-foot mark. Currently they reach to 5.5+ feet—reduce them by roughly 35-40% in overall height. Their heads must be well below the 5-foot line on the stick. The measurement stick and its numerical markings (3', 4', 5', 6', 7') should visually dominate the frame and tower significantly over both children. They should look like actual 8-11 year-old kids dwarfed by the stick. Keep the park background, Ferris wheel, trees, clouds, colors, illustration style, and all other elements completely identical.

Firefly downloads images with the markeup area visible in the downloaded image. i tried re uploading a fresh image and start fresh 3 times but still does the same. also the prompt does not follow the marked area and changes the rest of the image

first framelast frame

This happened too many times and used up my credits, hope Adobe can look into this else as a user feel unfair

 Everything is awful, it has not being able to show my AI generated videos, didn't make them, and tan charge me almost all my credits. I got robbed by Adobe

This pops up for everything. Firefly image to video is almost unusable on the professional level.

I have made a payment of 797.68 Rs for a subscription to Adobe Firefly; however, my subscription has not been activated. I kindly request your assistance in activating my subscription at your earliest convenience. Thank you.[PII removed by Mod]