Bug Reports

Hi Guys!The micro Detail function is not working properly with Baked Light Stylized filter Here is a video explaining I hope u can help me  🙂tkshttps://youtu.be/D5joSfqSyoI

white screen and freeze on launching adobe subtance painter on specific file ? please helpother files opening correctly  but this file is not openig problem came after i enabled subsurface scatteringplease help i need this file please helplog file below 

When I tried to open a new file, it crashed immediately after I select the fbx file and click open, tried many times to uninstalled and download but issue didnt fix, able to open sample files and spp files.

Good afternoon, please your help please with this.I am subscribed to the "Substance 3D Texturing" plan, (it is not a trial, I am already paying)I have been able to download several materials from the asset store, but when I try to download a 3D model, and press "Download" nothing happens, I can download free 3D models, paid materials, but not 3D models.I still have 23 assets available to download.Will there be any payment barrier or will it be a mistake?  

So I'm building a model in maya. There are a bunch of repeating parts, except they are mirrored. No problem, duplicate, transform -1 on the appropriate axis, freeze transformation, delete history done!Everything looks fine in Maya, but when I bring the models into substance painter, the buildings that I duplicated and flipped are showing up as transparent: https://imgur.com/fPXAdWS Now I know what you're thinking, your normals are flipped. But here's the thing, I don't think they are. Here's the normals displayed: https://imgur.com/a1LMs3V And if I flip them anyway, this is how they look afterwards: https://imgur.com/XS7u74V And this is how they look in substance painter: https://imgur.com/jkzIwy7 I still feel like this is some kind of normals error, but I can't figure how what the issue is, or how to fix it.Any ideas?

 Hello,   I have an issue with launching Substance Painter. I have installed and attempted to launch it with all program versions, but the same error occurs. When launching, the program begins to load, then immediately crashes and fails to launch. I have tried running the program as an administrator and it does not fix the problem. Substance Painter is not listed in the Task Manager window when launching, it appears the crash is happening near the beginning of the launch process. I also have tried to update my graphic drivers and reinstall them.  Has anyone else had this issue and if so has anyone been able to fix it? Since I have tried to use all previous versions unsuccessfully, I don't see how it could be a hardware issue on my end.

Hi! I'm a student and already have an Adobe Creative Cloud subscription with an email that my school gave to me. I got the student Substance code and also have an Adobe Substance 3D Education subscription. I received the code via email and redeemed it. Both subscriptions are visible in my Adobe account but I can't install any of the Substance products (I mean, I was able to install them but it seems that it is the 30-day trial).Neither from the desktop app nor from the website, and I can only test them or buy them. If  I click on the Download Substance 3D apps link, I'm instantly redirected to the site from which I can install the products. There I only see the Install button for 2 seconds and then the site refreshes itself and I can only see how it changes to try or buy. 

Alright guys,I am experience this issue every time I reimport the slighty changed mesh.So here the smart mask (dirt) is as it has to be: This is the same smart mask after reimport the same Mesh: Do I something wrong on the reimport process?Is there some setting to do?So I hope you can help me, this behaviour is driving me crazy:D

Hello, I have been having an issue for a while with the MatFX HBAO filter and painted normal map details. Whenever I erase the normal map details I painted, the ambient occlusion is left behind and it is almost impossible to get rid of. The only way I have found to get rid of it is to paint on the normal map somewhere close by, and this seems to make it refresh. Nothing else makes it go away, not even removing the filter and adding it again. I haven't found any other reports of this issue. Seems like a bug to me?

Whenever i use warp transform my substance painter crashes after a few pulls to reshape.The only error in the logs is this.  but i am not getting any licensing errors doing anything else.[err] substance painter "an error occurred while retrieving global node information: the HTTP request took too long to complete so it was cancelled."

Is there any way to attached this color window on UI? Like in Photoshop. It's not convenient to open it every time.  

Hello, I have a terrible situation. Substance 3D Painter froze and crashed while I was working with it. I wasn't saving anything at the time and literally the file was saved half an hour ago, but somehow it got corrupted and now the file won't open. It's a complete failure... I have to hand in a project today and I was finalizing the final and now the file won't open. It's horrible. No program does this to a file that hasn't been saved for more than half an hour. And by the way, it's not the first time and I see the problem stretches back to the 2016 version. I'm angry because I won't get paid for my work. What should I do? Error: Cannot load this project: Cannot decode data 

Hi, I have just subscribed to the Substance 3D Collection plan, but am not able to download any of the assets on the store. How do I access my downloads?Thanks

Reading from Substance painter files on a Google Drive mapped drive.After updating to version 8.3.1 from an earlier version, I can no longer open files saved on GD. I get the error: [Scene 3D] Failed to load 3D scene. No suitable reader found for the file format of file.It's inconsistent though, sometimes a file will load, sometimes only if I double click from the windows explorer window. The issue seems to be related to another bug report, regarding saving files to a NAS drive.  I've saved files to a mapped Google Drive for many years without issue, it appears to be some new lower level file action that Substance Painter is doing in this newer version, which is the issue. I can open the files if I copy them to a native drive. So I'm able to continue working, but don't have the added benefits of my previous routine. QUESTION: Will this issue be fixed in a future version? 

I have created a scatter layer in substance Painter.Enabled in the shader the SSS.Export: added a grey 8bit channel and put the scattter in it.In the layers and preview there is a scatter channel visual.But the export is giving all the channels but not the scatter.what is the problem

Hello, last year I registered for a student license which would provide me free access to substance tool. It worked and I did indeed have free access for a year.This year I renewed the license but now I am being charged 290,25 €/year for it. I've done everything the same as the last time. It's not written anywhere that the license is no longer free.  My license is still marked as the license for students and teachers.What's happening here? Thank you.

Hello, my UVs are outside the canvas and not able to be edited, I've tried enabling UV Workflow to paint across tiles, but when I try to do that it causes errors and fails to load.

I purchased Susbtance Painter 2 some years ago via Steam. I recently redownloaded the program to do some personal work only to find that it crashes before launching over and over again. Is this intentional? I would hate to hear that a product that I purchased is being forceably made obsolete. This wouldn't be the first time that this has happened with products via steam so just looking for any assistance.

What am  I  missing ?    I dropped sbsar floodfill3 and it definitly there  but I can't find it in assets panel ?  Why I can find it in resource update window but  can't in  assets panel? Shouldn't it be saved together with project file?

Every time I try to import my material I get this error:  "[EngineProcedural] Failed to decode Substance.resource://session/Hair_Vector_Map/Hair_Vector_Map?version=688a4474f58c00e71c8d0b5f0ce3052f0f6e7806.sbsar" What am I doing wrong here that it wont work properly?

Hi, I tried using substance painter after several months and the software keeps crashing on launch. The launch screen appears for 2-3 seconds and then disappears away. I've tried all the fixes posted in the old articles, nothing has worked for me. I've tried reinstalling the application and tried using the older versions as well but the same problem persists. Can I please get some fix for this please?

I've been having a recent issue with my substance painter (2022 steam edition) it has started to just not bake properly, I have checked uvs, uv sets, udim settings and everything else, I sent the fbx to two other people and they baked it just fine without issue. i have tried clearing cache, reinstalling, completely wiping all associated files from my PC and doing a clean install and tried changing from 8.3 to 8.2 with zero change.  

I'm using 3D Painter 2022 (Steam / Windows). When trying to export the project mesh (I need it because I used the auto-unwrap feature), the app freezes and closes as soon as it opens the explorer window to choose the export location.I used this feature before without any problems, so maybe something in the latest updates?

Hi, I'm experiencing an issue that occurs with every Adobe product I use. When I turn off my monitor and then maximize Painter, Designer, or Sampler, the viewport gets shrunk and doesn't return to full window mode. I have to exit the application and open it again to resolve this issue. It has been happening for ages. 

help pls