Bug Reports

I'm having trouble launching Substance 3D Painter 2024 on Steam. I'm using Windows 11 with a GeForce GTX 1070, 64 GB of RAM, on an Alienware Aurora R7. Despite reinstalling, updating drivers, and checking Windows Firewall permissions, the program refuses to start. Any help would be greatly appreciated.

I am getting  Failed to decode error.    Photoshop opens them just fine  with Nvidia  plugin installed.    ps. probleem solved actually.  You need to save 8 bit RGBA and  16 bit gray   , not 16bit RGBA.   It's not great although  since I'd prefer to pack gray channels  into  one 16 bit  RGBA .   But looks like only Designer and Photoshop read them back.

The issue is that it seems like whenever I export the textures from substance painter the textures within the bullet hole seems to appear outside of the impact zone. Why is this happening? I would have to go back and redo the layer.   

já fiz o donwload do Substance e quando clico para abrir ele inicia e depois fecha em segundos de forma automatica  

I am using a Wacom tablet with a pen instead of a mouse. I have my pen's 2 buttons bound to modifier keys within Wacom's software and never had any issues with it in any other software, but in SP it seems to bug out and cause the modifier inputs to be unresponsive/not being recognized.I have to either press the same button on my pen multiple times and then hold it for a good second or two, OR I have to lift my pen and then attempt to press and hold the button again. After doing either of those 2 things it'll work for a random amount of time. Usually alt-tabbing onto another monitor/window breaks it again. The pen's working fine and in other programs there's no delay.I can alt-tab into Blender for example and instantly press and hold alt/ctrl/shift and I can see the modifier keys taking effect by the bottom toolbar changing.Same goes for any other program, the buttons take effect immediately, but inside of SP they randomly break and are unresponsive.This happens upon alt-tabbi

The program starts and i can load old *.spp and work with them, Only when i try to select a mesh in existing projects or new it crashes with this last line in log:[ ERR] <Qt> Cannot mix incompatible Qt library (5.15.1) with this library (5.15.8) The last time it worked normal is a month ago and since then i only updated the gpu-driver which i already rolled back and reinstalled SP. How can i even clean up the qt-library conflict, which doesn´t seem to be just one google search away?

Hi,As the title says, exporting a mask to a file often freeze the software and the process need to be stopped.It does not seem to always happen, but it was not happening before. I will take my current situation as an example;I opened an old substance file and try to export a mask to a file ＝ no problem.I close and open a new project that I have just started, then try to do the same ＝ Freeze.ver. 10.0.1Windows 11

hi guys! I have bought substance painter 2022. And Substance designer 2023 from steam. Now i made materials in designer before and they worked perfectly well. Except now, my materials either don't work at all or look COMPLETELY different. I have a log file, if you guys need it. But i desperately need help, because my deadline will hit in 5 days.

Whenever I try to boot up Substance Painter in version 10.0.0 or above, it shows a completely white screen and stops responding.

I having a problem with the mesh that i want to turn transparent, where does apears artifacts, like triangulate geometry in the mesh. How can i solve this ? I'm importing the mesh from Blender, and try to redo the uv mapping, exporting on obj, and fbx, and a number of different things !!

Hi, after my PC froze with my substance painter open It stopped working. when I try to open the file, It compares Invalid Binary Data and closes it. I don't know what to do please help me. I don't have any auto-save.

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Hello,  I have Substance Painter 2023 Steam Edition and it won't launch. I have no idea why. I tried looking for an answer in the forums but I haven't found a solution yet. OS Name: Microsoft Windows 11 HomeSystem: Model OMEN 25L Desktop GT12-1xxxProcessor: 11th Gen Intel(R) Core(TM) i7-11700F @ 2.50GHz, 2496 Mhz, 8 Core(s), 16 Logical Processor(s) C:\Users\Personal\AppData\Local\Adobe\Adobe Substance 3D PainterHere is my Log file:[INFO] <Qt> "[DBG INFO][RunTimeInfo]" projectName: "Adobe Substance 3D Painter"[INFO] <Qt> "[DBG INFO][RunTimeInfo]" softwareVersion: "9.1.2"[INFO] <Qt> "[DBG INFO][RunTimeInfo]" softwareVersionName: "Steam Edition"[INFO] <Qt> "[DBG INFO][RunTimeInfo]" buildNumber: 3333[INFO] <Qt> "[DBG INFO][RunTimeInfo]" buildArchitecture: "x86_64"[INFO] <Qt> "[DBG INFO][RunTimeInfo]" sourcesVersion: "3dc9c3a1a7902324d43145613f44b539a0d66f51"[INFO] <Qt> "[DBG INFO][RunTimeInfo]" osVersion: "Windows 10.0.2263

Hi everyone,i'm encountering an hateful weird issues with HEIGHT MAP in Substance Painter. As you can see from the image the mesh in some spots it opens and in some other areas it creates cracks.  This happen in conjunction with the UV seams:Inspecting the Height map i noticed that this could happen because where the uv islands comes togheter the paint across became unmanageable and is impossible to fade the transition:    Someone know why this happen? There are ways to solve it ?Thanks in advance to everyone. 

I need help. I've been trying to boot it up for a while, and nothing has worked so far.[INFO] <Qt> "[DBG INFO][RunTimeInfo]" projectName: "Adobe Substance 3D Painter" [INFO] <Qt> "[DBG INFO][RunTimeInfo]" softwareVersion: "10.0.0" [INFO] <Qt> "[DBG INFO][RunTimeInfo]" softwareVersionName: "" [INFO] <Qt> "[DBG INFO][RunTimeInfo]" buildNumber: 3640 [INFO] <Qt> "[DBG INFO][RunTimeInfo]" buildArchitecture: "x86_64" [INFO] <Qt> "[DBG INFO][RunTimeInfo]" sourcesVersion: "800cda81e784a2625aa1db60a3a8d867fc2aacfc" [INFO] <Qt> "[DBG INFO][RunTimeInfo]" osVersion: "Windows 10.0.22631" [INFO] <Qt> "[DBG INFO][RunTimeInfo]" cpuModel: "Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz" [INFO] <Qt> "[DBG INFO][RunTimeInfo]" ram: "32683 MB" [INFO] <Qt> "[DBG INFO][RunTimeInfo]" swap: "Not bounded" [INFO] <Qt> "[DBG INFO][Main]" "Substance 3D Painter launched with the following command line arguments: " [INFO] <Qt> "[DBG INFO][Ma

i am not able to bake these text data on lowpoly mesh, i tried everyting like cage, max frontal distance etc, but didnt get the result.

my GPU was under heavy use and was working on a file and suddenly my GPU crashed. painter then turned black and i closed it then restarted my PC, tried opening file again, and "cannot decode data" message appears. the thing though is that i wasn't saving at the time it crashed at all.I CAN SEND FILE TO SUPPORT TO CHECK ITfile link

I have a project which I worked very hard on which crashed during a render. My entire PC crashed and restarted. The file cannot be decoded and will not open anymore. Is there any hope in reopening this file?I attached the log.Thanks.   

[Data Preset] Invalid preset resource:/industrialpaint-worn Above error is reflecting every time while importing.

In Substance 3D Painter 10.0.1:When creating fill layers with API inside and existing group (group was created manually with the UI and not with API), the fill layers do not have the preview icons and also the group cannot be collapsed/expanded. There is no such problem when creating the group with the API.

Hi, i'll try to explain in a better way than the title, but it won't be easy as i myself don't understand what really happened.Basically when i opened Substance Painter today something weird happened: as soon as i click on the smart material section of the library, half of the materials won't load, cpu temperatures starts rising up, it's impossible to save projects and the software itself won't even shut down properly like usual.Last time i worked with SP it was fine as always so i honestly don't understand what's causing the issue and how to sort it out.It had happened something similar previously and the cause was the last smart material i had created so i was able to sort the issue out by deleting it. But now i really don't understand.I hope i explained myself in a clear enough way for any of you to be able to help me. I can't work with SP in these conditions. I already tried uninstalling and reinstalling the software but nothing changed of course.Any help would be muchly appreciate

Hello all We have just upgraded from 8.20 to 10.0 (we are on Linux) Just testing starter materials on the PreviewSphere and the same material looks different in the two versions. Almost as if one of the axis of the texture projection is broken in the new version (see pics). I don't know if it's a bug or something broken in our installation but it seems very strange... has anyone else seen this issue? Thanks!Dave  

My substance file got crashed when I was trying to save the file. Then later when I opened it. It was showing cannot this file : cannot decode data. It would be really great if you could help me to recover my file. I have also uploaded my file in the drive. https://nidedu-my.sharepoint.com/:u:/g/personal/karthika_p_nidedu_onmicrosoft_com/EcEXjdNhp2lFpOe54GlxKj4B7yMaqQgKX0w5a-vQslwySg?e=Z7DTqd

10.0.1Windows 11Expected when importing FBX for UDIMS to function properly.FBX did not even import because it failedI've created a project utilzing UDIMS. Previously, I had been getting errors importing because of unsimple polygons, which I have now fixed. With that, now when importing it gives me a vauge "Failed to load 3D scene" error. Only detail being a mention about fixing not normalized mesh normals, which it claims it will fix automatically. Please help.