Bug Reports

Hello, I'm quite new to Substance Painter, so please let me know if there are different settings I should use. I have modelled a packaging in Artios, and I exported the 3d into a DAE Collada file When starting a new file in Substance Painter I get the same messages and it won't open my model. [Scene 3D] Collada: file:ENDGAME.DAE - Expected attribute "name" for element <material>.[Scene 3D] Failed to load 3D scene.    Any help would be appreciated, Thanks!  

I'm using a Mac with an M1 Max chip and MacOS Sonoma Version 14.1.2 Substance Painter and Designer open a blank white window, and if I close this window Painter and Designer will crash. This happens almost immediately after opening Painter, and when I add 3D noise materials in Designer. Is it possible to even use these programs reliably on an M1 Mac?   

Hey, so I'm trying to use my college's student plan to gain accesss to Substance Painter, but I'm having trouble getting it to work.My administrator/college's tech team has told me that I've been given access to Substance Painter upon me requesting access, but the app is still stuck with needing to request access.The tech team couldn't solve my problem after taking a look at my screen, so they told me to contact Adobe Support, but I've been having trouble getting in contact with them. I've tried calling and managed to get a hold on someone for a brief moment before they went completely silent just after introducing themself, and the other times I would need to wait. Would anyone happen to know how long it would typically take to get in contact with an agent?I've went through the forums, but this is the only closest post I could find that seems to have a similar problem: https://community.adobe.com/t5/enterprise-teams-discussions/started-30-day-trial-instead-of-1-yr-educational-lic

Our team is running into a problem in which if we create Smart Materials that contains Paths and/or Warp Projections  and apply that Smart Material to the same Texture Set, but have subsequently added a new Texture Set to the fbx prior to applying the Smart Material, the existing Paths/Warp Projections within the Smart Material are scaled incorrectly in relation to the updated geometry. For example the paths look like they're scaled up 10 times the original size. Steps:1. Texture_Set_A containing paths or warp projections, create a Smart Material.  2. Import a new fbx with the original Texture_Set_A, but add a Texture_Set_B to the project. 3. Apply the smart material made from the previous Texture_Set_A containing paths/warp projections to the updated Texture_Set_A (which now also includes the Texture_Set_B addition).4. Results in paths/warp projections no longer matching the scale or world space position of the original Texture_Set_A I have double and tri

Adobe, Allegorithmic team, please pay close attention to this bug in the program and make a solution!I often use the "Height To Normal" filter in my work and now I noticed a very nasty bug.There are 2 layers, each isolated its own group, so that one layer would not affect the other in any way. But when I put a display flag on one layer, I can clearly see how the intensity of the other layer decreases. Although they cannot influence each other in any way. I'll attach a simple test file where the bug is clearly visible. https://www.dropbox.com/scl/fo/ws6fpdx0is2fea5elpsur/h?rlkey=xs5lv73b0e5b2uo3ns0tcrk87&dl=0   

This seems to be there on purpose but it has been annoying me since the beginning of Painter. Why isn't it possible to export textures to multiple .psd files, just like exporting .tga files? The exporter will always ignore the export preset and will just export only one .psd file with a bunch of layers. Why would that be useful? At first I thought this must be a bug, and nobody cared to fix it. But it is even noted under the exported maps:This makes no sense to me. Please make this setting optional. I would prefer to have the choice of using .psd files like any other fileformat.

I just applied for free Substance 3D Collection Apps (for Education) with this account but It says Link has been generated, but failed to send email.After I refreshed site and retried it with same email, It tells me "Unique ID Already Exists". What should I do?

The Render Settings UI palette can effect the final renders appearance if docked to the right side.I imported a camera from Maya with my model. In Iray/Renderer, I set up all the display settings and render settings needed and resolution I wanted. I then render from my maya camera with the default UI palette setup. On a new render, with the same camera and all the same settings and the same model, i render again, but this time i have the Render Setting palette docked to the right side. The render should be identical, but instead the object appears smaller as though the camera moved back. I was able to repeat this with different cameras and models consistently. 

I am having an issue with hard edges when I have my normal map loaded into a layer. The exact same normal map (baked in SP) looks perfect when loaded in as a mesh map. But when loading it into the normal channel of a layer (with normal mixing changed to replace, and the blend mode set to normal), it displays with hard edges along UV seams.I have triple checked everything is setup correctly regarding directX/openGL normal settings and the problem is still visible after exporting the normal map too.

Can there be a button that forces substance to not delete all your layers when you update your geometry with geo that has different uvs ? Im not sure why anyone would want it do delete all your work when you update your geometry. It seems like one of the worst things about this program. It dosnt make any sense why this is a thing.

Can someone please help? For EVERY PROJECT I work on midway through the program stops saving. When I try to use "save as" as an alternative nothing happens and I am forced to quit the application (without any saving anything) and literally re-start or go back to the last point it saved. I absolutely love Substance painter, even before Adobe purchased the program. But it's getting more and more difficult to use it because i cannot save any of my work!  All of my programs are up-to-date and i'm so tired of having to delete substance and re-download. Nothing I do works!  Does anyone have an tricks or shortcuts they use for this problem? Can anyone help me figure out this issue? In desperate need to find a solution, otherwise i'll have to find another program. 

For some reason, my render view is not showing color anymore. It just started happening. I reinstalled the program removed all the settings but it still wont render the color. Help on what I am missing? Thanks,   

I get this error on the steam version of substance painter.I have no problem using it, but it bothers me. Is there a solution?[Script] file:///C:/Program Files (x86)/Steam/steamapps/common/Substance 3D Painter 2023/qml/QtQuick/Dialogs/DefaultFileDialog.qml:413: 17: QML ToolButton: Binding loop detected for property "implicitHeight".

I am a user of Substance 3D Painter and I have encountered a problem while using the software. I would greatly appreciate your assistance and guidance in resolving this issue. Problem Description: Whenever I use the color selection tool, I have noticed a significant slowdown in the performance of Substance 3D Painter. This issue is not only limited to myself but also experienced by some of my friends who are using Windows computers. I have already tried several troubleshooting methods, including adjusting settings, ensuring sufficient system resources, and clearing disk space. However, none of these solutions have resolved the problem. I am currently using Substance 3D Painter version 9.1.0.( Version 8.3.1 also has same problem.) My Windows Specifications : The Problem :   

why is my 128gb AMD 32 core 4090 PC running SP so slow in the viewport, a small 3d model thanks for any ideas. 

(Sorry my bad English, still learning...)I'm having the problem that the loading bar is stuck at about 30-40% of the way when I try to open a project, I've left it open for about 2 plus hours and the loading bar dont move at allThings i tried: reinstalled Windows 10, cleaned my PC, updated all drivers...I really don't know what to do and I'm very frustrated because I can't work. PC:Ryzen 7 5800x3d32 GB RAMRTX 3080The program simply doesn't consume RAM, cpu or disk or other resources, it just makes my GPU go to 100% I have the most current drivers for my GPUMost current version of the programProject is less than 200MB in size​Any tips or suggestions i could do?    

I just got Subtance Pianter , but either it dosent load or crashes right away. Other programs are running smoothly. Maya, Blender zbrush, but substance just crahses and its getting annoying i have projects i need to complete. Using Wacom 24 pro  

Hello I don't know if this is a bug or not but I want to ask on this.  So I make a change to project configuration as just had to fix up one small island i mean everything is fine but when I go to put it in, it has it where it deletes all the data on my mask as in the selection parts I have and to add these aren't the island I move or so. To add some still stay in. Is this something it normal does as in delete the mask data so it black or white again or is this something else.

One of my artists is getting a constant crash when  adding an alpha, texture or material the project library.  We've tried clearing things like cache and other stuff to try and fix it. The other libraries he has like personal ones don't have this issue.  Log attached. It's worth noting the library is stored on dropbox, but the crash persists even when the folder was removed from dropbox.  

IS-SituationIf I use a brush and use the line function via. Shift-click, the position on the mesh is not maintained whenthe model is rotated. It looks like the anchor is set to the position of the screen instead.It's probably not a bug, but it's not efficient to work with.OS: Windows 10 ProPainter Version: 9.1.2Target situation:The anchor should be placed on the mesh so that the user can rotate and move the model to get to the point where the line function should end without resetting the starting point

 For some reason I can't get SP going on my new pc, which I built specifically for 3D design... It won't load some of the shaders, but even when I apply a working material to my mesh (which is always pink) it remains pink? It feels like it must be related to my GPU (Powercolor Radeon RX 6800 XT) but this is more powerful than the minimum specs, maybe because its not NVIDIA? Anyone know a solution? Online I can only find reloading shaders which seems to not be the issue, even without the shaders my SP is completely unusable

I have been using this program for years, but since I bought a new computer, it suddenly closes while rendering in this program. First of all, it would be useful to state that I am not trying to render a very large project. The same applies to very simple scenes. The same problem occurs when in Arnold. I sent the Crash file via e-mail, and I would like to get your opinions here as well. My system drivers are completely up to date.

hi, I've got a problem. If I bake the ao channel for this mesh, it always turnes out all black.

my starter assets are missing- they are there in the directoryi have verified cache and reinstalled (steam) it will also not detect my substance assets on my external hdd.

Hi! I really need your help. SP has stopped starting. The program window is loaded until shaders are loaded (icons are updated) then the program crashes. I was working in SD and sent the finished file directly to SP and after that Painter stopped working. In the log I found one error with drivers, but I updated the drivers, and after this error the loading continues