Bug Reports

I was using substance about 2 days ago and was able to bake an ambient occlusion map fine now for some reason it just bakes everything grey. I tried the sample projects and everything and its totally bugged now this is the result after setting use low poly as high just greyed out im not to sure what the problem is now 

 Сабстенст не экспортирует маску слоя с уровнем. Я экспортировал маску слоя с уровнем и надел эту маску на новый слой и она отличается от изначальной маски:The substance does not export the layer mask with the level. I exported the layer mask with the level and placed this mask on a new layer, and it is different from the original mask: Я отключил уровень и сравнил маски с двух слоёв и увидел что они полностью идентичны, т.е Сабстенст не экспортировал маску со слоя с уровнем.I turned off the level and compared the masks from the two layers and saw that they were completely identical, i.e. Substance did not export the mask from the layer with the level.

Checking out an older substance painter file from several years back, this file loaded normally at some point. When trying to open it today with the up to date version of SP it no longer functions. I receive this error when trying to open it:"Cannot load this project: [Translation] No value defined for 'DataDocument.normalMapSyscoord' member" Any idea what this means or what happened?

For the past few months the majority of my smart masks are broken. I get these weird squares all over the place. Even opening old projects where they worked fine breaks those ones too. Here's a screenshot of what is happening. How do I fix this? Winows 11 Substance Painter Version 10.0.1 build 3757

On Substance 3D Painter, version 10.0.1 on Mac OS 14 and Windows 11,The presets are very outdated for Unity and are unable to texturepack clear coat masks for Unity despite Adobe claiming support for Unity. This is a bug as it results in unexpected behavior due to out dated, incomplete presets. Expected behavior is for the presets to actually work out of the box.Instead, there's a lot missing:There is no Clear Coat Mask, Height, nor Occlusion by default. URP (Universal Render Pipeline) is my priority so let's start there.Issues:The presets export 8-bit by defaults. Whats missing from the Lit material (Occlusion and Height): Whats missing from the Lit Complex material (Clear coat, Occlusion and Height):  I'm aware I can make these presets myself. The biggest issue I have is the inability to change coat roughness into coat smoothness as part of the export. Does anyone have export presets that are actually relevent in 2024? Many studios do

I have customized the User0 channel in SP, setting its format to RGB8. Then, using a Filter created in SD, I have stored the four images I need in the R/G/B/A four channels of User0. However, when I export this User0 texture, the content of the Alpha channel is pre-multiplied onto the other channels, causing errors in the other channel information. I would like to ask if anyone has any good solutions. The file format I used is TGA Substance 3D Painter, version 8.3.0Build 2094 - ef4d98e65d94c0756a3991957cab43f70b16c9b4  

Working with a project that was origionally made in an older version of ASP. When I try to boot it up and it starts to load/render, it just closes abruptly part way through.If there's anything I could try to fix this it would be greatly apreciatedIts not a TdrDelay issue, I have both delay values set to 60 so its not due to thatASP Version 10.0.1

 I am little bit disappointed, I have used this software for one day, but it was very resource intensive and 3D modelling was not working well.So uninstalled the software, and closed the trial period, But then Adobe started to try charge my bank account, day by day i getting email from adobe but not able to answer it I only want cancel the monthly subscription, the following email are not working: message@adobe.com,  store@adobe.com, trials@adobe.com.   help is not working, (cancel the monthly subscription) I am very disappointed, email address is not works, bet getting emails from it, help is not meaningful, it is a nightmare,  

It's a bug report for Adobe staff, I doubt anyone can fix that anyway.Build 3640 As you can see on the video, the handles jump in all sens, I guess that version were never tested. Mac Mini M2 PROVentura 13.6.7

Dear Substance 3D team, on April 2nd my education plan of Adobe Substance 3D expired and I’m having difficulties to renew it.In the FAQ part on https://substance3d.adobe.com/education/ it says:"If you are still eligible at the end of the 12 months, you can renew your student license following the same redemption process." So I tried following the same redemption process: I’ve entered my email address and selected my country. But I haven’t received an email, yet.When I try again by entering my email address and country again, I’m getting an error message saying „uniqueID already exists“ now.I’ve contacted the Adobe support chat and they asked me to try entering my details again which led to the error message mentioned above.They also told me to create a new Adobe account and use its Adobe ID to redeem a code instead but for that email address I also haven’t received an email, yet.They said it would take 24-72 hours for the email to arrive but it’s been 10 days already and no e

Hi I have a bought model which came with UDIMs correctly set up. On import into SP, when I try and apply a simple texture to a part of the model (labelled body) which appears across multiple UDIM tiles, I can distortion. I've verified in another app that the model is clean, and there is no UV distortion of a default texture map. Any advice gratefully received!Thank you 

Hello! There is a problem. There are no problems when creating UV mapping in Blender, I checked. On the right in the picture you can see that the UV scan of the light gray contour is incorrect and blurry. I redid the UV unwrapping in Blender several times, turned off the Auto-Unwrap checkbox...I will be glad to solve the problem

I'm currently working through parsec to remote into my work PC.  I have a cintiq both on my office and home PC.  I have assigned middle mouse click as one of my pen assignments so I can move my model around.  This works fine when working on a fill layer either as a normal layer or in a mask, however when I am working on a paint layer (layer or mask) the button no longer works.  I can still use my mouse to move around but the pen no longer functions correctly.  If I click back on a fill layer it continues to work correctly.Have updated wacom drivers (6.4.6-2) on both PCsParsec has virtual tablet activated.Any help would be greatly appriciated.ThanksPainter 10.0.1 build 3757Parsec 150-94aWindows 11 on both PCs

I used to use Metal Edge Edge Wear generator and wear reference channel and alpha behavior settings, but it seems like these two setting disappered or maybe they were transwered to a different place?Previously these settings were below Mirco Normal and Height Mask, but now it's not and I cant scroll down furtherDoes anybodyhave the same isue or it's a bug? 

I'm not entirely sure if this is actually a bug or I did something wrong, but I'm unable to open a project I was just working on three days ago and I'm in a rather significant bind as I have a deadline to meet. I haven't had any steam updates since the 11th, I've been the sole person working on this file; haven't had it sent to me from anybody so I'm genuinely stumped on where the heck the file got a newer version than the software I have?I have Windows 10, Substance 3D Painter, version 10.0.1Build 3757 - 7b4ced7a122f076dd24be6ab0be2d1299d7509ff I already sent a bug report from the program itself but wanted to see if anyone here had any suggestions on what to do while I wait so I figured I'd ask.Bug report number (253903) if that's important at all.

Hi, These are the specs of my computer: AMD 5600X32GB DDR4ASUS TUF 570X-PRO (WiFi)AMD Radeon RX 7800 XT w/ 16GB I'm trying to open a file that's relative big but the program just hangs and decides to stop trying at a very early stage. The menu seem to work but the screen gets white. I can open some smaller files but the brushes are extremely slow. I already tried everything from what I could find in here (like changing the energy profile of the program and disable/enable options within the program). It feels like it's not detecting my GPU because loads are extremely low. What can I do?

https://www.youtube.com/watch?v=LnVhGGolN5cAdding Micro Details to baked lighting does nothing.This was already reported here:https://community.adobe.com/t5/substance-3d-painter-bugs/micro-details-not-working-with-bake-ligthing-stylized/idi-p/13815270

Hello,As you know, we must map a drive to share ressource and update libraries in substance painter or designer accross users in studio.  It's not enough to industry needs.Could you please develop this feature quickly.As there are already many tickets about this subject and given the price of software, I don't consider this problem as an idea or a conversation, but as a bug.Thank you

Since the 10.0 update (I have the Steam version) folders are grayed out and cannot be opened when dragging them in and out of other folders.They still have all the layers inside, but they cannot be accessed. The workaround is to copy/cut and paste them in and out of folders instead of dragging.

When I try to save, it won't let me and I get a few errors (log image is attached to this post).I've tried removing unused resources, and I've gone to file:///C:/Users/BRADLE~1/AppData/Local/Temp/2m19n17w.bmp on my drive and the file definitely isn't there.

Been folloing the workflow in the documentation for creating flow maps https://helpx.adobe.com/substance-3d-painter/painting/advanced-channel-painting/flow-map-painting.htmlAbout a year ago I tried it and noticed it was busted. Now tried it again, still busted. Checked the foums, problems are reported without any resposes by devs. I would love to see it fixed since it a really handy function 😞Problems that pop up are1, Using undo somtimes removed a whole lot more than your last stroke/action.2, Colors sometimes multiplies and cannot be painter over itself.3, Sometimes a stroke just breaks prior work, even when loading up a file from say, the day before.

When using the Substance Painter color picker on macOS (Sonoma here), all other windows get minimised. It's impossible to pick color from another app like this.

This is the log shown, when i open an FBX it simply doesn't open anything, none of the brush options shows up and it says "Untitled(Read Only)". How can I fix this?  

I have an OCIO environment variable pointing to ACES 1.0.3 config, which I share between other DCC software in my pipeline. Up to SP version 8.1.3 (or maybe 8.1.2?) it was possible to customize defaults in "Color Settings", "Bitmap import color space defaults", "Substance materials" and "Export color spaces" sub-sections of the "New Project" window's "Color Management" section. This has worked ever since OCIO support was introduced in SP. Something has changed however, and currently it's no longer possible to do this, because for some reason all dropdown lists are grayed out. Of course the defaults are completely wrong, so my pipeline is broken at the moment.  Was there any change introduced lately that now prevents from modifying OCIO defaults if OCIO envar is set? If so, then what was the rationale? Or is it a bug? (Steam, SP 8.1.3, Debian Bookworm)