Bug Reports

I dont know why but i wanted to install XD I have the All Apps subscription. I opened Creative Cloud Desktop and searched for "xd"

I recently bought the all apps subscription and the installed software works as intended; however, for some reason I keep getting a prompt to choose to either save or delete the preferences for Media Encoder before uninstalling, even though I didn't ask it to uninstall it in the first place. No matter what I'm doing on my computer, CC window will suddenly open and interrupt what I'm doing (Sometimes even taking me out of fullscreen mode) in order to show me that prompt. I've tried allowing it to uninstall ME and then reinstalling it, but it keeps trying to uninstall it every few minutes and it's super annoying, it only does it for Media Enconder.

Note: I clicked on the option to Repair the Creative Cloud desktop app, which uninstalled all my Adobe apps (Premiere, etc.). Since the CC desktop app isn't working, I can't reinstall Premiere, etc. I'm unable to do any work until I get this fixed. P.S. I installed a Beta version of Premiere, 23.5.0 BETA (Build 37), before these issues occurred; so I can use that version until this gets resolved. However, I still have no Acrobat, Photoshop, Acrobat, etc. I have a 2023 MacBook Pro M2, OS 13.3.1 (a). When I try to launch the Creative Cloud desktop app, the wheel spins for about 5 minutes, then comes to a Repair screen:I tried the steps on the page below, but none worked:https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html Is this a compatibility bug with Mac OS 13.3.1 or 13.3.1 (a)? The CC desktop app was working about e days ago when I was on an earlier version OS 13; but it stopped working yesterday when I updated the OS.

Não consigo baixar nenhum programa. O link de download é ativado, mas nã consigo baixar, sempre abre a tela do "Creative Cloud".

There's a major security flaw in Adobe Creative Cloud. One of the most fundamental tenets of any security plan is routine and automated monitoring of logfiles for anomalies. Unfortunately, the design of Creative Cloud makes this impossible. Currently, the only way to get at logs like the audit logs (Insights > Logs > Audit log) is to manually log into the admin console and download a CSV.  Support tells me that there's no other way to do it--no API, no automated/scheduled export, no connection to Splunk, no connection to a Syslog server, nothing. As a creative cloud instance with tens of thousands of users, this effectively means that we have no ability to do any form of security monitoring, which is simply not OK. Please fix this severe bug!

After recent CCD update, it didm't see Ps as installed app anymore. I could still launch it from Windows start menu, but CCD didn't show it as installed. So I figured I'd install it again and now everything is gone - preferences, workspaces, toolbars, brushes, actions. It's a completely fresh install... WTH, Adobe? How do I reset everything to what I had?

HiToday on my M1 the CreativeCloud was updated to Version 5.10.0.573When running in the command line:  "/Library/Application Support/Adobe/Adobe Desktop Common/RemoteComponents/UPI/UnifiedPluginInstallerAgent/UnifiedPluginInstallerAgent.app/Contents/MacOS/UnifiedPluginInstallerAgent" --list all   I got the following outputEnabled       [PluginName] 1.4.2 On my x86-Mac with CC-Version 5.9.0.373, I get the following output:Enabled     [PluginName]       1.4.2.294This means, that in the newer Version of CC the last Numbers of the Versions have disappeared.But this number is important, because it used to check whether a newer Version of the Plugin is available (I'm having a C++-Plugin and use UXP for the UI)Please bring the full version-number back.Discussen allready here:https://community.adobe.com/t5/exchange-ideas/bug-creative-cloud-5-10-command-line-tool-does-not-show-full-vers

It is a logical error. We sometimes get PDF's originating from InDesign/Illustrator with a white object set to overprint. It seems unintentional. Maybe the object was once set to black overprint and they changed the color to white, I dunno. Annyway, white in overprint results to nothing, as any color below the object would be printed. So, the better choice would be not to allow white to be set to overprint anywhere in the Adobe ecosystem.

opera.exe attempted to establish a connection relying on an expired certificate to bumper2.adobeprojectm.com. We blocked the connection to keep your data safe since websites must renew their certificates with a certification authority to stay current, and outdated security certificates represent a risk.   

Hello all forum members,After using system restore, creative cloud 2023 icon does not open and i get this message.I uninstalled creative cloud 2023 and reinstalled it, however the problem persists, and i continue to get this message (as shown in the picture attached). Cannot locate ..... Make sure you typed the name correctly and try again.(I am attaching a copy of the error message) Thanksdavid

Hi Adobe, I can’t enter the Adobe Stock any more and get this message:upstream connect error or disconnect/reset before headers. reset reason: connection failure, transport failure reason: delayed connect error: 111What can I do???

Hi,I am not able to update LR Classic to the new version. LR is showing the available update but the (horrible) Creative Cloud Desktop is not progression it.Either it claims that LR ist still opened (what is wrong) or (even after reboot) it shows a notification that a LR update is available, but the upate-window ist empty. (see screenshot)Can somebody helpt me, please?

Não consigo acessar minha creative cloud, fica apenas carregando, aparece uma mensagem "está demorando mais que o normal para carregar." Já fiz todos os procedimentos do site, mas mesmo assim não resolveu meu problema.

Greetings, I have not been able to open my Creative Cloud Desktop app for 6 weeks now. Not once since starting my subscription to Adobe CC has the CC Desktop App updated through the app. AND every time there is an update, Adobe disables the version on my computer. The only way I have been able to update the CC Desktop App over the year, is to go to the Alternate Download page, download the update manually and install it manually... AND THIS IS FINE if Adobe promptly posts the update for download, but my CC Desktop App has been disabled for going on 6 weeks now and the update is still not available for manual download. https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html My current version of the CC Desktop App is 5.9.1.376 I am on a 2018 Mac Mini running OS 12.4 When the CC Desktop App opens, I get a black screen with "Creative Cloud update available" with some bullet points and the UPDATE button... I expect it to update, but wha

I use the most recent versions of PS CC and LR Classic CC available to date on Mac-OS. All applications are up-to-date. I tried the beta version 24.5 of PS and after a day I uninstalled this version, to much errors. After deleting this beta version it's not possible anymore to edit photo's (jpg / tiff / raw) from LR classic in PS 2023: PS 2023 app opens but the photo doesn't open. Very frustrating. When the option is to uninstall and reinstall PS 2023, what is the best way to follow?  With kind regards.

Hi, I found a bug and i can use "Adobe Creative Cloud Photoshop" in mutiple Devices at same time with "Creative Cloud All Apps 100GB" plan. As of now i used photoshop in three Devices at a time. I know we can install many devices and have limit to use same time. But, i can use same time in three devices. I didnt tried more than that. I am ready to demonstrate this bug with some good rewards.

falta de respeito atualizar e ficar pior que antes, se a gente paga é porque somos profissionais que necessitam das ferramentas, não tem uma comunicação direta com suporte, meus travamentos sao com ps2023 e lightroom classic.

I'm having a strange problem that I can't really figure out. I know Creative Cloud sends notifications on mac to invite us to try out Substance 3D. Recently however, some of those notifications come in both my defined language (french) and what I figured out was finnish. The notification seems to be authentic and leads to the Creative Cloud's Substance 3D page when clicked. The problem is I can't figure out how to have it stop. For information, I'm running CC app 510.0.573 on Mac OS 12.6.I've also attached a screenshot showing both the french notifications at the bottom and the finnish one on top. As you can see, the notification is shown at the same time as the french one. Any one else having a similar problem and found a solution?

I recently switched my Premeire Pro plan to a Creative Cloud all apps membership, but I cannot access apps like Animate, Audition, etc. I did get a confirmation email saying I subscribed to the membership, but on my Adobe account, it states it didn't go through, when it did charge me. Any help?

Hallo zusammen,ich besitze ein Mac Book Pro 2019 mit MacOs Ventura. Seit heute kann ich die Adobe Programme nicht mehr nutzen, da ich mich über die Cloud nicht mehr anmelden kann. Ich gebe meinen Benutzernamen ein. Dieser wird akzeptiert. Danach gebe ich das Passwort ein und die Seite aktualisiert sich mit folgender Meldung: Abgemeldet. Melden Sie sich wieder anm um Adobe-Applikationen weiterhin zu verwenden. Ich gebe also meinen Benutzernamen und Passwort erneut ein und das ganze wiederholt sich. Ich hatte vorher noch nie Probleme. Habe sogar versucht, die Cloud neu zu installieren, mir wird dann ein Serverfehler angezeigt. Ich bin ratlos, benötige die Programme unbedingt! Vielleicht hat jemand eine Idee? Könnte das Problem auch beim Server von Adobe liegen? Vielen Dank Stephanie 

actualicé creative cloud y las apps, y ahora tengo problema con los archivos que tienen tilde en el nombre. Abre la app, pero no el archivo. Debo cambiar el nombre y quitar el acento o tilde para que abra correctamente 

When you want to view an invcoie in your creative cloud account (Plans and Payment/Orders and invoices/Invoice and billing history) one of the actions is to view the PDF of the document. It opens in a new tab, asks you to sign in again, tries to load the page then fails so asks you to log in again. This is a never ending loop so you can't view the PDF. Reporting this as a bug so the tech team can fix this issue. Don't always want to have to dowload the document to view it! Thanks!

Please repackage this software to not be so incredibly large in size, since it's primary purpose is to install the actual software...

After Click on the new feature Window (every Message) the App can't load the the content of the Message and a popup with an error open. 

Hola, buenas tardes. Tengo una laptop con Windows 10 Pro versión 22H2, compilación 19045.2604. Quiero Instalar Adobe Creative Cloud y aborta la instalación, dejando el proceso incompleto, a pesar de mostrarse un Ícono de la app entre las aplicaciones disponibles, pero no ejecuta. Entiendo que la versión 22H2 es muy reciente. Alguien sabe cómo resolver el problema? Muchísimas gracias por su ayuda