Bug Reports

I just updated both iPhone and iPad to OS17, each time upon launch Lightroom (latest build), there's this popup prompt   the "Settings" and "OK" does nothing, the Lr app works fine after it. But this prompt repeats every fresh Lightroom re-launch, on both the iPhone and iPad, rather annoying. It might be just another Apple security releated tightdown in the new OS. is there a walkaround for this issue or a fix is comming? 

Updated Lightroom CC and Ipad last night.  CC desktop has the camera profiles but they're missing from the Ipad app.  Suspect this is an oversight, but it's a big impact on my workflow.  Please correct ASAP.

Hello, I am using the recent 8.50 Lightroom update, and it is continually crashing on 2 different Android devices. Is anyone else having the same issue?

Lightroom mobile/iPad watermark bug  Version of app: 8.4 Ipad Pro and IPhone X both on os 16.5   When exporting the photo, turn slider on for watermark then click customise under watermark, use the horizontal and vertical sliders to try and position a small watermark in corner of the photo. The sliders can't go below 0 or higher than 100 meaning certain size watermarks can't be placed in the very corner.  I think Adobe need to give the option to go below 0 and above 100 on the horizontal and vertical sliders so that this can be resolved.   

Whenever i trying to enhance image or adjusting colors, lightroom keep crashing. i reinstalled it and deleted preference but it's not working.</crashreport>

 

Heavy user on the long exposure functionality and sad I cannot access technology previews on my iphone 14 pro max. Can adobe bring this back?

I'm using Lightroom for  iOS and import video from gallery to LR and export it back to gallery, the video date is set to the date of export, not the original date of the video. There is no such problem for photos. Is there a way to fix it for videos?   Thanks in advance 

The behavior is strange when the display magnification is set to 50% or less.   200％→click image→Fit→click image→200％　（no problem） 200％→50％→click image→Fit→click image→200％　（problem）   Display magnification is not fixed when set to less than 100%. It becomes the 100% or more magnification that was set immediately before.   Windows11、10、Lightroom6.4   {Thread title updated by moderator}

With the latest update, the brush cursor now disappears when pressing the alt key. For example, if I am applying a brush, but need to make a quick erasure, I would normally press the alt key for the eraser. When I do this, the brush cursor disappears, so I can't see what I'm doing. The same issue occurs if I am erasing, and switch to the brush using the alt key. This is an issue for me, as I use the brush to do extremely precise masking jobs. Having to physically swap the brush each time by selecting it from the menu, rather than use the keyboard shortcut, is extremely tedious and time consuming. I have two computers with Lightroom, and both have had this issue since the last update. Please fix it! Running the latest version of Lightroom as of 1-09-23 on Windows 11 (fully up to date)

Hello! I updated to the Lightroom 6.3 version and now I can not add my graphic watermark. I was able to last night but now this monring after the updated I am no longer allowed to. I can use the text watermark though. I don't know if this is a bug or if it's something that's new. Please let me know if it's something I need to fix on my end. Thank you!

Being able to create content with just your GoPro and Lightroom Mobile is extremely useful for people who are in the field and need to get footage uploaded. With the newer GoPro cameras that run 5k 60fps, Lightroom can not handle the footage for whatever reason. Even when shooting in 4k60 Lightroom still can't handle the footage. I am running an iPhone 13 with latest iOS and Lightroom. Lightroom mobile can process 4k60 footage from older GoPros (hero 9 or older) however the 10&11 produce footage that Lightroom doesn't agree with. This is an incredibly irritating issue and the built in tools on the GoPro app are extremely lacking especially when editing underwater footage. You can not scrub through footage or export it. The app just crashes every time you try and work with the footage. I'm not sure if anyone is aware of the issue nor would they be without someone to tell them. The Lightroom app is incredibly powerful for underwater gopro footage but not being able to export it in 4K

Greetings to all   I have problem with lightroom randomly crashes in difirent scenarios    In can crush when i selecet masking tool, or when i open presets, or when i open some thing another. Every 5-15 minutes at work (does not crash out when idling)   My pc: Windows 11, cpu Intel i5 12400f, gpu nvidia rtx 3070ti, 32 ram. All soft is updated. What i try: reinstal lightroom / reinstal gpu drivers using ddu from safe mode, closing afterburner and rtss (no effects). I wanna notice, that my currently pc fresly new, so advices to reinstal windows i think well be not effective.   i already press "send logs" about 6-8 times i think, but here is the last one I really need help, since I can't process normally while the lightroom is constantly crashing   <?xml version="1.0"?><!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd"><crashreport serviceVersion="4.8.0.5" clientVersion="4.8.0.5" applicationName="Adobe Lightroom" applicationVersion="6.3

Version of the app: Lightroom 6.3.1 Platform and OS version: Windows 11 Pro, 22H2 Intel Core i5-12400F RAM 32,0 GB ASRock Z690M-ITX/axNVIDIA GeForce GT 1030   When specific type of masks are applied to photo, live preview of Yours and some Premium presets not working. The problem concerns "automatic" masks: Sybject, Sky, Background, People and Subject. The problem does not concern "manual" masks: Brush, Linear, Radial, Color Range and Luminance Range.   I've tried resetting Lightroom preferences (alt+shift), turned on/off GPU acceleration, cleared cache. At the end I reinstalled Lightroom but nothing changed.  

In Lr desktop app preference panel, Italian localisation, the local disk free space lebel is "Gratuito". It should be "Libero". "Gratuito" means "free of charge". "Libero" maens "available". See the attached screenshot. Ciao! Guido

I used to be able to press the C key to open the Crop panel, make a change, then press C again to save the change and close the panel so I can move to the next image or do something else. Now, with the latest Lightroom CC 6.3 update, pressing the C key the second time doesn't save the changes anymore. It resets the image back to the original. How do I reset this or get it fixed?

Hello, I have problems with Lightroom CC iOS app on both iPhone and iPad.   Problem is that from time to time (quite offen) happens that app shows error on login and I am not able to continue.     I have all photos in Lightroom Classic in catalogue and all photos (103000 photos and 1300 albums) are synced (collections) as a smart previews to Lightroom CC (cloud).  PC version of Lightroom CC works great, no problem there. Synchronization works between CC and Classic.  Only mobile apps stuck sometime. I noticed that some photos shows unsupported non existing camera profile and I have to click to reload proper one. Do not know how that happend.  Another case when this happens is when I download photos offline in mobile app (and close app and open again) - sometimes it is stucked   The only way how to fix this to uninstall app and login again, but i have to wait plenty of time until all photos are fetched again = app is unusable when photos are loa

Hi, After I updated to LR CC 5.4, MacOS 11.1, I cannot access the panel to  adjust my watermark.  There used to be a button to open the watermark panel. Please fix LR CC 5.4 so I can access and update my watermark. Thanks, David  

Recently i uploaded some mp4 videos and they seems to be broken played on lightroom app on Android. On Ipad or lightroom web everything correctly. The videos are dark  and look like a negative.   Best regards  Michal

This button don't work clearly.. Still share my camera info..please fix it    

------------------------------------- Translated Report (Full Report Below) -------------------------------------   Process:               Adobe Lightroom [3430] Path:                  /Applications/Adobe Lightroom CC/Adobe Lightroom.app/Contents/MacOS/Adobe Lightroom Identifier:            com.adobe.lightroomCC Version:               6.0 (6.0) Code Type:             ARM-64 (Native) Parent Process:        launchd [1] User ID:               501   Date/Time:             2022-11-05 16:41:56.5941 -0700 OS Version:            macOS 12.6.1 (21G217) Report Version:        12 Anonymous UUID:          Sleep/Wake UUID:          Time

After update the bottom menu covers the rotate handle. How do i rotate my image?  

There's a bug in Lightroom for iPhone 8.2.2 related to versions, the app doesn't allow loading photo versions if sync is paused, even if the photo versions were created locally (so: all data is available locally). Steps to reproduce:   pause sync edit a photo, apply changes using the "healing/clone/remove" tool create a new version What happens: the new version is created with a "(!)" warning, indicating that it cannot be loaded. Clicking on it shows an error: "This Version could not be loaded because you have paused syncing."   What should happen: the new version should be fully working. This was the case in earlier app releases.   Also: when healing changes are removed, it is again possible to create a working version.    tested on iphone 13 pro max ios16.2

I ahve two problems: 1/Lightoom downloader still recognising permanenntly delted files 2/Downloader saying I have insuffcient storage on my hard drive   1/I have edited my Lightroom CC and permanently deleted files and checked that it has synced with the cloud. I have checked that the same active photos appear on my other devices.  I've restarted my computer and restarted downloader - to no avail   2/Downloader says I have insufficent storage: I am still on MAC OS Big Sur 11.7.2  I've checked that I apparently have 295 gb of storage on my Mac and Downloader says I need 36.2gb Can anyone help?    

Hi, I have noticed that some (all?) Lightroom CC Guided Tutorials involving the Geometry -> Upright Tool seem to get stuck. To reproduce: - pick a guided tutorial such as "Fixing the Geometry of an Architectural Subject" - "Continue" until you get the "Select the Upright Tool" prompt which points at the tool - Click on the tool - It functions (i.e. you can place the lines, etc.) but the Tutorial will not advance beyond this point and has to be manually clicked through with the "skip" arrows at the top   Not that big of a problem (once I'd worked out what I needed to do without the prompts and when to use the skip arrows) but, given how seemlessly everything else in these guided tutorials was working, it did catch me out!