Bug Reports

I am trying to update from Ps v.27.7 on a MacBook Air M4 with 24 GB RAM. At 47% it froze.I did a Cancel and it remains in Cancelling status. If I try to launch v.27.7, I get a popup saying it is corrupted. 

The "import video to layers" features is unusable after the latest update. Since I use this feature all the time this is critical for me!   - i am using a .mov file that has worked before (prores 4444, 10mb, 3seconds) - clicking ok makes the dialog hang 30 seconds with spinning beach ball - "Making layers" process takes 7 minutes! It took 7 seconds before! - the opened layers are all empty   Macbook Pro M3 Pro, macOS 15.1.1 Photoshop 26.1.0 20241113.r.121

Opening a JPG-file in PS 27.6. Then try to apply the remove tool. Immediately receive an error (with the request to send a report). Done so. Re-installed PS but no cure. Thanks for solving the issue.

OS : WIndows11 25h2 à jourPhotoshop 27.6sur une image jpg de 1920 x 1272 px/8 bits, je fais appel à l’IA Firefly (n’importe quelle version) avec le prompt “peinture à l’huile” après avoir sélectionné toute l’image. Après 1 à 2 minutes j’obtiens systématiquement le message “une erreur est survenue. veuillez réessayer ultérieurement”Et mes crédits sont quand même utilisés !!!

Keyboard shortcuts reset almost every time Photoshop starts. On top of that, almost every time I get a message saying it can’t load the custom workspace so it resets to default. I use a lot of custom shortcuts and panels so it’s maddening to have to redo this Sisyphean task several times a week.Anyone else constantly running into this?Release 27.6.0. 

There is a glitch with alpha channel videos, photoshop is not responding and freezing. It was working on version 25.6, problem started with the version 25.7. (Alpha channel videos were created using photoshop)  

Adobe Photoshop 2026Technical Bug Report for Adobe Photoshop 2026Subject: Issue with Canvas Size Unit Synchronization with Ruler PreferencesDescription: After the latest Photoshop 2026 update, there is a persistent issue where the Canvas Size dialog box does not automatically synchronize with the active Ruler Units. Previously, changing the Ruler units (e.g., from Pixels to Inches) would reflect as the default unit when opening the Canvas Size window. Currently, it requires manual adjustment every time, which disrupts the workflow.Steps to Reproduce: Set the Ruler units to 'Pixels' or 'Inches' by right-clicking the Ruler or via Preferences. Navigate to Image > Canvas Size. Observe that the unit in the Canvas Size dialog does not match the active Ruler unit (it often defaults to a previously used unit or a fixed standard). Expected Behavior: The Canvas Size dialog should automatically detect and match the primary Ruler unit set by the user to ensure consistency in measurement and

Generative upscaler in Photoshop automatically creates file names for upscaled images. The file names not only include accented characters* but it also include colon (:) or slash (/), which are characters banned for use in filenames since the 1970s and 1980s, respectively! Please fix this nonsense. On the attached screenshot, you can see, Photoshop internally uses colon in file name (“Měřítko :”) which means Scale. And when saving, the colon is converted into another forbidden character, slash. * Although files with accented filenames should work without any issues, some Adobe applications actually have problems with standard Unicode characters. In InDesign, for example, accented characters cause all sorts of problems and trigger nonsensical error messages claiming that folders or files do not exist. In 2026, several decades after the Unicode standard…  

 Subject: Feedback on Photoshop Chinese Translation of "Parent/Child Layers"  Body:  Dear Adobe Localization Team,  In the Chinese version of Photoshop, Parent Layer / Child Layer has been translated as “父子关系” (father-son relationship). This translation is problematic for several reasons:  - Incorrect meaning: The original term refers to a technical hierarchy (parent/child layers), not family relationships.  - Gender bias: Using “father-son” reinforces a male-centered narrative, excluding mother-child or sibling relationships.  - Negative impact in teaching: Some instructors extend this translation into “dad layer” or “son layer,” which creates unnecessary gendered associations and distracts from the actual functionality.  I strongly recommend revising the translation to more accurate and neutral terms, such as:  - “主层/子层” (main layer / sub-layer)  - or “主次关系” (hierarchical relationship)  This would better reflect the technical meaning, avoid gender bias, and improve the learning exper

This is what I get when trying to install an existing plugin update.

 I am experiencing another issue with Photoshop 2025 on macOS.A DNG file generated through Lightroom Super Resolution cannot be opened in Photoshop.Error message:“The file-format module cannot parse the file.”The same file still opens normally in Lightroom, so the DNG itself does not appear to be completely corrupted.Workflow:Canon R5 CR3 → Lightroom Super Resolution → DNG → Photoshop 2025 fails to openThis looks like a Camera Raw / file parsing issue between Lightroom and Photoshop.Has anyone else experienced this? 

Even though it is checked and has to be seen on the PSD screen and even though I uninstall the photoshop and resinstall it, even though I use the beat too, contexual task bar seems to be some else that I can not reach now :) Is there a solution for that?

This is occurring for me today for the first time. Firefly generative upscale will usually work, but I can’t get Topaz Gigapixel to work at all. The generative upscale menu item also occasionally will be grayed out completely, and restarting Photoshop will make it selectable again. Photoshop version: 27.6.0OS: Windows 11 25H2 26200.8457 P.S. Sorry, just realized I’m posting my reply in the beta version of Photoshop, and my issue is with the public release. Still getting used to navigating the new forums!

In Photoshop’s Canvas Size window, I can no longer reliably use negative numbers to relatively change the canvas size. Yes, “Relative to Current Dimension” is checked. The only way around this that I’ve found so far is to change the units to inches and then back to pixels. Here is a video:  I’m using version 27.6.0 in macOS 26.5. 

I’m getting Content Credentials message when I am trying to clean my own photos in photoshop with AI through firefly.  This will be a major problem and I’ll have to find another platform if it continues.  Is there a work around or bug fix for this?  

Registrando una azione, l’istruzione “dimensione quadro” non viene registrata correttamente. L’azione viene registrata, ma senza valori inseriti (vedi screen allegato), quindi poi in playback non funziona.Photosho 27.6.0 - MAC MINI - M2 PRO -RAM 32GB  - SONOMA 14.7.8 

Photoshop on iPad shows a compressed/thin top toolbar when Display Zoom is set to Default. The Home button, Settings button, and upper toolbar area become smaller than normal.When I change iPad Display Zoom to “More Space”, the toolbar becomes normal again.I already tried:- Reinstalling Photoshop- Reset All Settings on iPad- Force closing the app- Checking Stage Manager- Testing other Adobe apps like Adobe Fresco (which looks normal)The issue only happens in Photoshop on Default display mode.Screenshots and support logs attached.

When exporting artboards to PDF, the files are coming out very large, ex. 13.5mb for 3 email banners? This didn't happen w/2017. Is there a way to adjust the PDF output?

I keep getting the orange error message stating that adobe is having trouble getting my results. 

Hello Adobe Support Team,I am writing to report a reproducible bug in Photoshop 27.6.0 affecting the Filter Gallery feature.---SYSTEM CONFIGURATION- OS: Windows 10 Home (fully updated)- Photoshop version: 27.6.0 (latest)- GPU: NVIDIA GeForce GTX 1050 Ti- GPU driver: latest available- RAM available: 12,034 MB (Photoshop allocated: 8,424 MB / 70%)---BUG DESCRIPTIONWhen applying any filter through Filter > Filter Gallery, the filter has no effect whatsoever — neither in the preview pane inside the Filter Gallery window, nor on the actual image after clicking OK. No entry is created in the History panel, as if the operation was never executed.This behavior is consistent and fully reproducible.Notably, other filters (such as Gaussian Blur and Add Noise) work perfectly under the same conditions, which suggests the issue is specific to the Filter Gallery engine.---ADDITIONAL OBSERVATIONS- The Filter Gallery window opens correctly and displays all filter categories and thumbnails normally.-

I open EXR files in Photoshop almost 11 years. Now my work with this files completely broken. So, in order. I render in 3D image and save as open EXR 32-bit, no layers, only RGB. Open in photoshop and always choose “as alpha channel”. After this my files open as 1 layer with no mask and, most important, exactly as I see them in 3D software. In 27.5 open exr files was changed, now i cant open file with same color. Some screenshots -  option 1  I don’t see the sky, but it's there. Add black layer behind this Oh, i see my sky, but what's happening with building?Ok, try another options Wait, i say “layer user mask” but see transparency, ok it doesn't matter, add black and turn off mask. No sky. Try last.  Turn off the mask, and add black behind him. I see the sky. This is wrong. I want options “as alpha channel” like many years before. A don’t want to perform so many actions to just open file and work. You add something new? Ok, it’s fine, but why need broke old? Please, back this options.

Pressing ESC no longer stops an action running in Photoshop. Please fix!

Hello, I don't know if it's a normal behavior, but when I use the new "Remove Tool", my memory usage is going crazy : In the task manager it takes 20Go of RAM, and it takes 18Go more on my scratchdisk.Even if I do teeny strokes on an white layer.Here is a video (2min) link to show the PS usage, the task manager, and explorer for the scratchdisk (SSD).https://youtu.be/qToMtrUmm-0I tried to use all the others tools, and the RAM usage is "normal". For example : 50 clicks with spot removal and photoshop uses only 5Go RAM, and 0Go scractchdisk.Is it normal ?Thank you !

Hi, whenever I try to use one of the gradients I've created using Adobe Color, I get the ominous "Could not complete your request because of a program error." message. This happens both with "Apply Gradient" and "Create Gradient Preset" in the Libraries panel.   I've encountered this bug both in current Photoshop Beta (Adobe Photoshop Version: 24.5.0 20230412.m.2137 91413a4 arm64) and Photoshop 2023 (Adobe Photoshop Version: 24.4.1 20230418.r.449 53a6c60 arm64). Running macOS Ventura 13.2.1 (22D68). Photoshop User Diagnostic Plugin output is attached for both beta and current Photoshop, also system information from beta.