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Jqqerry
Jqqerry
Inspiring
May 31, 2023

P: Completely broken Hand tool (PS24.5) Hand Tool Sticking, sticky, not seeing mouse-up

  • May 31, 2023
  • 538 replies
  • 76650 views

This is a bug. Please don't move it to the Discussions tab.

And please don't merge into another unrelated thread. I will report a bug with this thread.

 

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I made a YouTube video using a keyboard mouse overlay to show what action I'm taking. I hope you can refer to refer to it.

https://youtu.be/Cle6dEgP5_Y

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I was disappointed that there were so many bugs that were not fixed in 24.5, but I was still trying to give it a shot.

However, this bug is pretty serious. Really...

 

Please see the video I attached.
If you watch the video, you will see that I am shaking the screen.
I'm not using a hand tool, it should release automatically, but that thing is sticky.

To release this sticky, pinned handtool, you'll need to make one more unconditional click.

Here's how I've organized them for your reference.

 

< What I can be sure of >

  1. Window10 (Tested a total of 14 PCs)
  2. Use WacomTablet
  3. Not related to preferences at all (Especially not related to Spring loaded, Flick panning stuff things)
  4. I've tried all the known Photoshop troubleshooting methods and no improvement.
  5. Even reinstalling Windows does the same thing
  6. Only in 24.5 does this bug occur with certainty. I can't reproduce it at all in earlier versions.

 

< I'm not sure about the >

  1. Mac OS not tested
  2. I couldn't even test if it was a GPU company difference. I and my team all use NVIDIA

 

And while there are a few threads pointing this out, there doesn't seem to be a proper plan to fix it.

If this is not fixed in 24.6, 24.6 will be equally unusable as 24.5.

 

Also check out the links below.

https://community.adobe.com/t5/photoshop-ecosystem-discussions/hand-tool-lock-after-releasing-spacebar/m-p/13877080/page/3#M739535

https://community.adobe.com/t5/photoshop-ecosystem-bugs/some-ps-tools-keep-reading-wacom-pen-after-lifting-from-tablet/idi-p/13875630

https://community.adobe.com/t5/photoshop-ecosystem-discussions/hand-tool-won-t-let-go-of-image/m-p/13863098

https://community.adobe.com/t5/photoshop-ecosystem-bugs/24-5-impossible-to-use-with-wacom-intuos-on-windows/idi-p/13845137

 

(cjbutler 1/12/24: edited title from "not reverting to cursor" to "not seeing mouse up" to reflect latest focus on lost mouse-up as root cause, and not just a stale cursor setting.)

    538 replies

    Show previous replies
    C
    caring_being0D4D
    Participant
    September 14, 2023

    @Caity.psd This bug is still in V25.0 even though supposedly there was a fix in progress.

      C
      caring_being0D4D
      Participant
      September 14, 2023

      Oh my good lord they released V25.0 with this bug, it's unbelievable how I still waste time updating Photoshop knowing there will always be bugs.

        Ex-photo printer
        Ex-photo printer
        Inspiring
        September 14, 2023

        Hmm. Well just hit another wall. Using my Wacom tablet, (Intuos PTH-651), it will not reasease at all. Have to hit mouse left button first.

        Back to 24.0 for me.

          Ex-photo printer
          Ex-photo printer
          Inspiring
          September 14, 2023

          Well, I just downloaded and installed version 25.0.0 (this is Sept. 2023 release). I noticed that on the info pages about bug fixes, and known issues, this problem is NOT mentioned anywhere.

           

          Anyway, I tried this version out. I guess you could say that it is semi fixed. When using hand tool, one of two things happens.

          1. Release left mouse button first, then space bar, hand tool sticks until I hit left click again.

          2. Release space bar first, and then left mouse button, it releases, and all is fine.

          I'm going to try to live with that for a while. Still have 24.0 installed just in case.

            Renae99
            Renae99
            Participating Frequently
            September 14, 2023

            Agreed. People pay for Photoshop but can't use it. What about students who need to use it for class but can't? Will there be refunds issued? 

              jobv14770545
              jobv14770545
              Participating Frequently
              September 14, 2023

              When is this getting fixed? The new v 25 still has it, the Beta 25.1, and all previous available versions of photoshop suffer from this bug, all the way to 22.2. There's is no escaping it, and it makes the user experience incredibly annoying and the program almost unuseable. This bug has been in PS since March, can we PLEASE get a timeline when this will FINALLY be fixed??

                Jqqerry
                JqqerryAuthor
                Inspiring
                September 13, 2023

                Also, I think it's right to think that the bug hasn't been resolved yet because I just checked that it's not on the official fixed issue list. Wait for 25.1 and roll back to 24.1....

                  Jqqerry
                  JqqerryAuthor
                  Inspiring
                  September 13, 2023

                  PS 25.0

                  Doesn't happen very often. But it's not even completely fixed.
                  Still occasionally this sticky bug happens offensively.
                  Especially if Contask bar? is on the screen. Of course I always turned it off and used it in the beta version, but I don't think I should use it in the official version.

                    PasteleiroMaluco
                    PasteleiroMaluco
                    Participant
                    September 13, 2023

                    mesmo problema aqui

                      ignaxing
                      ignaxing
                      Participating Frequently
                      September 12, 2023

                      Yes. Usually Beta (sic) is Beta.

                      Thought at least might be useful to mention it here since this bug has been around for maybe too long.

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