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Jqqerry
Inspiring
May 31, 2023

P: Completely broken Hand tool (PS24.5) Hand Tool Sticking, sticky, not seeing mouse-up

  • May 31, 2023
  • 538 replies
  • 76650 views

This is a bug. Please don't move it to the Discussions tab.

And please don't merge into another unrelated thread. I will report a bug with this thread.

 

------------------------------------

I made a YouTube video using a keyboard mouse overlay to show what action I'm taking. I hope you can refer to refer to it.

https://youtu.be/Cle6dEgP5_Y

------------------------------------

 

I was disappointed that there were so many bugs that were not fixed in 24.5, but I was still trying to give it a shot.

However, this bug is pretty serious. Really...

 

Please see the video I attached.
If you watch the video, you will see that I am shaking the screen.
I'm not using a hand tool, it should release automatically, but that thing is sticky.

To release this sticky, pinned handtool, you'll need to make one more unconditional click.

Here's how I've organized them for your reference.

 

< What I can be sure of >

  1. Window10 (Tested a total of 14 PCs)
  2. Use WacomTablet
  3. Not related to preferences at all (Especially not related to Spring loaded, Flick panning stuff things)
  4. I've tried all the known Photoshop troubleshooting methods and no improvement.
  5. Even reinstalling Windows does the same thing
  6. Only in 24.5 does this bug occur with certainty. I can't reproduce it at all in earlier versions.

 

I'm not sure about the >

  1. Mac OS not tested
  2. I couldn't even test if it was a GPU company difference. I and my team all use NVIDIA

 

And while there are a few threads pointing this out, there doesn't seem to be a proper plan to fix it.

If this is not fixed in 24.6, 24.6 will be equally unusable as 24.5.

 

Also check out the links below.

https://community.adobe.com/t5/photoshop-ecosystem-discussions/hand-tool-lock-after-releasing-spacebar/m-p/13877080/page/3#M739535

https://community.adobe.com/t5/photoshop-ecosystem-bugs/some-ps-tools-keep-reading-wacom-pen-after-lifting-from-tablet/idi-p/13875630

https://community.adobe.com/t5/photoshop-ecosystem-discussions/hand-tool-won-t-let-go-of-image/m-p/13863098

https://community.adobe.com/t5/photoshop-ecosystem-bugs/24-5-impossible-to-use-with-wacom-intuos-on-windows/idi-p/13845137

 

(cjbutler 1/12/24: edited title from "not reverting to cursor" to "not seeing mouse up" to reflect latest focus on lost mouse-up as root cause, and not just a stale cursor setting.)

538 replies

CShubert
Community Manager
Community Manager
September 12, 2023

Ah yes, this is beta and not pertinet here in the Ps release threads... but glad it is working for you.

 

ignaxing
Participating Frequently
September 12, 2023

@CShubertsure!

 

Adobe Photoshop Version: 25.1.0 20230905.m.2316 979c86d x64
Number of Launches: 76
Operating System: Windows 10 64-bit
Version: 10 10.0.19045.3324
System architecture: Intel CPU Family:6, Model:14, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 4200 MHz
Built-in memory: 32722 MB
Free memory: 20976 MB
Memory available to Photoshop: 25154 MB
Memory used by Photoshop: 70 %
Crash Handler: Adobe
DCX Version: 7.1.5
SAM SDK Version: 4.1.4
ACP.local Status:
- SDK Version: 3.2.0.1
- Core Sync Status: Reachable and compatible
- Core Sync Running: 6.6.3.1
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 4.0.0
C2PA library version: adobe_c2pa/0.7.6 c2pa-rs/0.25.2
NGL Version: 1.35.0.19
D3D12Warp renderer: Disabled.
Manta Canvas: Enabled.
Alias Layers: Disabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: 4.3.0
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: NVIDIA GeForce GTX 1060 6GB
GPUVendor: NVIDIA
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 6,043 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Windows available feature level: 12.1
Windows required feature level: 12.0
Windows has required feature level: 1
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
Display Type: SDR

CShubert
Community Manager
Community Manager
September 12, 2023

@ignaxing could you share your sysinfo?

 

Launch Photoshop beta, and select Help >System Info...and copy/paste the text in a reply.  

 

ignaxing
Participating Frequently
September 12, 2023

Been working a couple of hours with Beta 25.1 and -so far- hand tool is behaving non-sticky!

 

Known Participant
September 12, 2023

It might not be a solution for everyone, but in my case it worked... (Win10/RTX2060 528.49 Studio driver)

 

I managed to overcome this in 24.6, after update to 25.0 - welcome back, sticky hand! Tried different things and switching Performance>Use Graphics Processor off and on again fixed it for now.

 

Below are my Tools settings (if I remember correctly that helped me solve the problem in the first place)

 

Participating Frequently
September 8, 2023

Just adding my voice to the list of frustrated users. Incredibly annoying bug. Eagerly awaiting a fix.

Jqqerry
JqqerryAuthor
Inspiring
September 4, 2023

@remcoj16956915 
We'll have to wait a little longer because they said in Adobe that the correction was in progress. Not sure because someone reported that it wasn't fixed in Beta25.0 (beta version of Photoshop 2024 in the future). I haven't tried 25.1.

remcoj16956915
Participant
September 4, 2023

Is there a time line to fix this bug. It's very frustrating ____

remcoj16956915
Participant
September 4, 2023

Has anyone found a fix for this bug yet? 

Participant
August 30, 2023

I have the same issue but it also involves the zoom tool.