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Jqqerry
Inspiring
May 31, 2023 8:28 AM UTC
Released

P: Completely broken Hand tool (PS24.5) Hand Tool Sticking, sticky, not seeing mouse-up

This is a bug. Please don't move it to the Discussions tab.

And please don't merge into another unrelated thread. I will report a bug with this thread.

 

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I made a YouTube video using a keyboard mouse overlay to show what action I'm taking. I hope you can refer to refer to it.

https://youtu.be/Cle6dEgP5_Y

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I was disappointed that there were so many bugs that were not fixed in 24.5, but I was still trying to give it a shot.

However, this bug is pretty serious. Really...

 

Please see the video I attached.
If you watch the video, you will see that I am shaking the screen.
I'm not using a hand tool, it should release automatically, but that thing is sticky.

To release this sticky, pinned handtool, you'll need to make one more unconditional click.

Here's how I've organized them for your reference.

 

< What I can be sure of >

  1. Window10 (Tested a total of 14 PCs)
  2. Use WacomTablet
  3. Not related to preferences at all (Especially not related to Spring loaded, Flick panning stuff things)
  4. I've tried all the known Photoshop troubleshooting methods and no improvement.
  5. Even reinstalling Windows does the same thing
  6. Only in 24.5 does this bug occur with certainty. I can't reproduce it at all in earlier versions.

 

< I'm not sure about the >

  1. Mac OS not tested
  2. I couldn't even test if it was a GPU company difference. I and my team all use NVIDIA

 

And while there are a few threads pointing this out, there doesn't seem to be a proper plan to fix it.

If this is not fixed in 24.6, 24.6 will be equally unusable as 24.5.

 

Also check out the links below.

https://community.adobe.com/t5/photoshop-ecosystem-discussions/hand-tool-lock-after-releasing-spacebar/m-p/13877080/page/3#M739535

https://community.adobe.com/t5/photoshop-ecosystem-bugs/some-ps-tools-keep-reading-wacom-pen-after-lifting-from-tablet/idi-p/13875630

https://community.adobe.com/t5/photoshop-ecosystem-discussions/hand-tool-won-t-let-go-of-image/m-p/13863098

https://community.adobe.com/t5/photoshop-ecosystem-bugs/24-5-impossible-to-use-with-wacom-intuos-on-windows/idi-p/13845137

 

(cjbutler 1/12/24: edited title from "not reverting to cursor" to "not seeing mouse up" to reflect latest focus on lost mouse-up as root cause, and not just a stale cursor setting.)

637 replies

Caity.psd
Community Manager
Community Manager
Aug 23, 2023 5:05 PM UTC

Fix in progress, we will keep you informed! 

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Jqqerry
JqqerryAuthor
Inspiring
Aug 23, 2023 9:16 AM UTC

@8094726 It's okay. Everyone's going through it.
It should be solved in 25.0...

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Aug 23, 2023 6:50 AM UTC

Got the same bug on three very different machines with different hardware and software setups.

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Jqqerry
JqqerryAuthor
Inspiring
Aug 15, 2023 12:24 PM UTC

@morganb18456413 It's a beta version, so I'll have to wait for it's... This bug accounts for half of Photoshop 2023, and I'm still keeping the 24.0.1 version due to other mouse cursor bugs besides this bug.
No matter how good, fun, and useful it gets, I'm not thinking of using Photoshop 2024 until this bug is fixed.
I sometimes use Photoshop as a hobby, and even if I experience bugs, I don't know if it's a situation where it's not a big stress for me...
I've been retouching for at least 14 hours a day, and these non-trivial bugs are devastating to me. Every hour, every second.

I sincerely pray that 25.0 (the new 2024 Photoshop) will be resolved.................

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Participant
Aug 14, 2023 4:21 PM UTC

25.0 same exact issue. Pan tool sometimes gets stack when using "space bar" to pan around. It gets stuck as if I keep holding space bar, but I am not. Same happens when I use pen tool, sometimes it gets stuck on "bezier handles" for some reason, instead of creating another point when I click. This bug was there in 24 and it's now in Beta as well, super annoying. Using PC/Win10

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chrisell99
Known Participant
Aug 12, 2023 7:48 PM UTC

Can confirm I have the same in v24.7 / windows 10

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Jqqerry
JqqerryAuthor
Inspiring
Aug 11, 2023 3:12 AM UTC

@madhoek Good idea but it seems to have nothing to do with the injection rate of the monitor and the polling rate of the mouse.
The 60hz, 144hz, 240hz monitors were all reproduced
I've tried everything from 125hz to 1000hz as well.

@ignaxing  I haven't been able to try the beta version lately because I haven't had time. Are you saying this hasn't been fixed even at 25.0 beta? That sounds like pretty desperate news.

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ignaxing
Participating Frequently
Aug 11, 2023 2:59 AM UTC

Same sticky hand situation here!

 

Photoshop 25.0.0 Beta

Processor - Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz 4.20 GHz
Installed RAM - 32.0 GB
OS - Win 10 Pro 22H2 64-bit
Graphics Card - NVIDIA GeForce GTX 1060 6GB

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Kostya from Ural
Participating Frequently
Aug 10, 2023 2:34 AM UTC

I use a very simple and cheap mouse and the problem with sticking persists. Here it's not about the mouse, but the fact that this is a very serious Photoshop bug...
Adobe, the whole world is waiting for you to fix this bug. Get together and solve your sticking problem!

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madhoek
Known Participant
Aug 9, 2023 4:51 PM UTC

Thank you Caity, that is good to know.

I've updated to 24.7 but unfortunately the problem still exists for me.
And as I noticed today, it also affects the crop tool!
I just click on the edge and move it and sometimes it gets stuck and does not let go.
So it's probably not related to the space bar button specifically.

Just to take a guess:
Maybe there is a problem with mouses that operate at higher frequencies. (such as gaming mouses)
I'm using the ASUS ROG Gladius at 1000Hz for example.
(Mouses with lower frequency kind of stutter on my 144 Hz monitor)

I hope you will find the solution.
Photoshop is unusable for many people with this bug.
I'm back to 23.5.5 where everything works fine for me.

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