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Jqqerry
Inspiring
May 31, 2023

P: Completely broken Hand tool (PS24.5) Hand Tool Sticking, sticky, not seeing mouse-up

  • May 31, 2023
  • 538 replies
  • 76651 views

This is a bug. Please don't move it to the Discussions tab.

And please don't merge into another unrelated thread. I will report a bug with this thread.

 

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I made a YouTube video using a keyboard mouse overlay to show what action I'm taking. I hope you can refer to refer to it.

https://youtu.be/Cle6dEgP5_Y

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I was disappointed that there were so many bugs that were not fixed in 24.5, but I was still trying to give it a shot.

However, this bug is pretty serious. Really...

 

Please see the video I attached.
If you watch the video, you will see that I am shaking the screen.
I'm not using a hand tool, it should release automatically, but that thing is sticky.

To release this sticky, pinned handtool, you'll need to make one more unconditional click.

Here's how I've organized them for your reference.

 

< What I can be sure of >

  1. Window10 (Tested a total of 14 PCs)
  2. Use WacomTablet
  3. Not related to preferences at all (Especially not related to Spring loaded, Flick panning stuff things)
  4. I've tried all the known Photoshop troubleshooting methods and no improvement.
  5. Even reinstalling Windows does the same thing
  6. Only in 24.5 does this bug occur with certainty. I can't reproduce it at all in earlier versions.

 

I'm not sure about the >

  1. Mac OS not tested
  2. I couldn't even test if it was a GPU company difference. I and my team all use NVIDIA

 

And while there are a few threads pointing this out, there doesn't seem to be a proper plan to fix it.

If this is not fixed in 24.6, 24.6 will be equally unusable as 24.5.

 

Also check out the links below.

https://community.adobe.com/t5/photoshop-ecosystem-discussions/hand-tool-lock-after-releasing-spacebar/m-p/13877080/page/3#M739535

https://community.adobe.com/t5/photoshop-ecosystem-bugs/some-ps-tools-keep-reading-wacom-pen-after-lifting-from-tablet/idi-p/13875630

https://community.adobe.com/t5/photoshop-ecosystem-discussions/hand-tool-won-t-let-go-of-image/m-p/13863098

https://community.adobe.com/t5/photoshop-ecosystem-bugs/24-5-impossible-to-use-with-wacom-intuos-on-windows/idi-p/13845137

 

(cjbutler 1/12/24: edited title from "not reverting to cursor" to "not seeing mouse up" to reflect latest focus on lost mouse-up as root cause, and not just a stale cursor setting.)

538 replies

jobv14770545
Participating Frequently
July 25, 2023

Can we can a reply from Adobe about when this will be fixed? This is suck a work flow breaking bug. 

Kostya from Ural
Participating Frequently
July 21, 2023

Finally, I rolled back to version 24.0, and it works as before, without this terrible sticking. Adobe, how long should we wait for this bug to be fixed?

Participant
July 17, 2023

This sticky hand tool bug or somethin drives me crazy. I can't work.

Inspiring
July 15, 2023

Does anyone know the latest version of Photoshop where this bug does not occur? I tried downgrading to 24.2 (I think that was the version) but the bug still persisted. I've also reset my prefs, toggled legacy undo, everything. Nothing seems to work. What version do I have to install to get rid of this behavior?

scrii
Participant
July 14, 2023

Been having this issue for a long time now, I keep checking all the forum threads and following the tips: rolling back back to previous Photoshop versions, resetting preferences etc, but it inevitably comes back, especially after restarting my PC.

 

Happens with both mouse and tablet, with the pan tool, transform tool, select tool, pen tool - pretty much anything that requires holding down a click/tap except weirdly it hasn't happened with the brush or eraser. 

 

I work professionally in Photoshop and it's been driving me nuts. 

Participant
July 14, 2023

Same issue here - 24.7 beta
panning and color picking hot keys!

Participant
July 13, 2023

Vote!!! 

mrBeep
Known Participant
July 10, 2023

I'm jokeing 😉

Jqqerry
JqqerryAuthor
Inspiring
July 10, 2023

@PanBeep Really? Where did you get the information? I've never heard of AI fixing all bugs. @CShubert  is that right info??

mrBeep
Known Participant
July 10, 2023

You have to wailt a while..... ADOBE is preparing some AI software that will fix all the bugs 😉