Inspiring

P: Completely broken Hand tool (PS24.5) Hand Tool Sticking, sticky, not seeing mouse-up

Forum|Forum|2 years ago
May 31, 2023
538 replies
76651 views

This is a bug. Please don't move it to the Discussions tab.

And please don't merge into another unrelated thread. I will report a bug with this thread.

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I made a YouTube video using a keyboard mouse overlay to show what action I'm taking. I hope you can refer to refer to it.

https://youtu.be/Cle6dEgP5_Y

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I was disappointed that there were so many bugs that were not fixed in 24.5, but I was still trying to give it a shot.

However, this bug is pretty serious. Really...

Please see the video I attached.
If you watch the video, you will see that I am shaking the screen.
I'm not using a hand tool, it should release automatically, but that thing is sticky.

To release this sticky, pinned handtool, you'll need to make one more unconditional click.

Here's how I've organized them for your reference.

< What I can be sure of >

Window10 (Tested a total of 14 PCs)
Use WacomTablet
Not related to preferences at all (Especially not related to Spring loaded, Flick panning stuff things)
I've tried all the known Photoshop troubleshooting methods and no improvement.
Even reinstalling Windows does the same thing
Only in 24.5 does this bug occur with certainty. I can't reproduce it at all in earlier versions.

< I'm not sure about the >

Mac OS not tested
I couldn't even test if it was a GPU company difference. I and my team all use NVIDIA

And while there are a few threads pointing this out, there doesn't seem to be a proper plan to fix it.

If this is not fixed in 24.6, 24.6 will be equally unusable as 24.5.

Also check out the links below.

https://community.adobe.com/t5/photoshop-ecosystem-discussions/hand-tool-lock-after-releasing-spacebar/m-p/13877080/page/3#M739535

https://community.adobe.com/t5/photoshop-ecosystem-bugs/some-ps-tools-keep-reading-wacom-pen-after-lifting-from-tablet/idi-p/13875630

https://community.adobe.com/t5/photoshop-ecosystem-discussions/hand-tool-won-t-let-go-of-image/m-p/13863098

https://community.adobe.com/t5/photoshop-ecosystem-bugs/24-5-impossible-to-use-with-wacom-intuos-on-windows/idi-p/13845137

(cjbutler 1/12/24: edited title from "not reverting to cursor" to "not seeing mouse up" to reflect latest focus on lost mouse-up as root cause, and not just a stale cursor setting.)

2023-06-20_11-02-30.zip

Windows

Show previous replies

B

BlackCaw

Participant

Is this not discussed now?
Is it going well? Why aren't you answering?
When will the fixed version be released?
How many more months do I have to wait?

M

mi30963508d8oy

Participant

It hasn't been a few months since I bought and installed Photoshop, and I was told to install an older version as soon as I bought it.
It's very absurd. It shows a performance that does not fit the curriculum I am learning at all. I tell my teacher that the space bar is fixed, and she asks me to install the previous version.
I can't imagine what program's curriculum could tell you to install the previous version.

S

stevej24077661

Participating Frequently

This didn't work for me except to make photoshop respond very slowly with large PSD files

V

V0xer

Participant

Where do I download the fixed version of this? I've been struggling for months. Please give me a fixed version of this. Is this an unresponsive subject?

G

gendrix13

Participating Frequently

Forgot to mention I am not using the beta version, I'm using 24.6.

Also replace the file when you get back into the C drive.

G

gendrix13

Participating Frequently

Here is what I did yesterday. It worked for me and my other team member and we use the Wacom tablets and mouse on a PC. I'm not to tech savvy but I hope this works for those of you still frustrated.

Update to the newest photoshop and close out
Open - C:\Users\YOUR NAME\AppData\Roaming\Adobe\Adobe Photoshop 2023\Adobe Photoshop 2023 Settings
Cut and paste – “Adobe Photoshop 2023 Prefs.psp” to your desktop
Keep this folder open as you’ll come back to it.
Open PS and go to Edit – Preferences – Performance and Uncheck [Use graphics processor] and click OK.

Open old file or creat a new one.

Then go to Filter – Distort and open any of the filters and then Close by “Xing” out in the top right corner. – I did not select OK.
Check the "Use graphics processor" checkbox again close PS
Cut and paste from the desktop – “Adobe Photoshop 2023 Prefs.psp” Back into the folder on your C Drive
Restart photoshop and hopefully this is the fix!

May the Odds be Ever in Your Favor!

Kevin Stohlmeyer

Community Expert

If you arent seeing an available update in the Creative Cloud desktop app - uninstall the currently installed beta and restart your computer. Go back to Creative Cloud desktop app and check for the latest beta update and install from there.

NetPixel Studio

Known Participant

In 24.5 the hand tool often remains stuck. Holding the spacebar or simply activating the tool, when the mouse button is released, the tool is stuck moving the image - like I'm still holding the mouse button! Another click often doesn't help!

Have to reinstall an earlier version of PS, because the current version is annoying and unusable!

Windows 10, Nvidia GeForce GTX 1060

Preferences > Tools > "Enable Flick Panning" and "Animated Zoom" turned off, but still doesn't helps.

I

Issac23625617zdxl

Participant

Can confirm I am also experiencing this issue. Only occurs after updating to 24.5. Hand tool gets stuck when panning.

M

mohameda24324359

Participating Frequently

@Jqqerry Yes, the latest beta version is still called 24.7.0 In System Info, it says Adobe Photoshop Version: 24.7.0 20230628.m.2223 0770f83 x64

There was an update to that version a couple days ago. I've been using it since yesterday, and haven't experienced that bug.

Ex-photo printer

Inspiring

I've been using it all morning, with no problem with the hand tool, after
doing these things. Hope it stays this way.

G

gendrix13

Participating Frequently

This appears to have worked for me! I updated to the lastest verison and went thorugh these steps and for now it seems to have worked. I'm keeping my fingers crossed! Thank you!!

The following cleared the problem.
Incidentally, the problem occurred even after reverting back to 24.4.1, so it may occur regardless of the version.

(1)Uninstall Photoshop (delete preferences as well)
　※Backup " \AppData\Roaming\Adobe\Adobe Photoshop 2023Roaming".
(2) Installed Photoshop 24.6.
　※The problem was not fixed.

(3)Uncheck [Use graphics processor].

(4) Operate appropriately with Ctrl+Space+Left mouse (zoom) or Alt+Right mouse (brush size change), etc. →No problem. (However, the operation is slow.) → No problem.
　Open the "Distortion" filter. (But it works slowly.)
　Close the "Distortion" filter.

(5) Check the "Use graphics processor" checkbox again.
(6) Restart Photoshop.
　★It now works without any problems.
　※After this, there was no problem even after reverting the backed up preferences.

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