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P: (Jan-29) Photoshop iPad on iOS 18.7.4 Crash at launch

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@Sameer K ...its happening again. My iPad updated and now photoshop is crashing again since yesterday. Please help!

Community Manager

Community Manager

Hey, @maria5ED1, @Revised_Dan, @Molly_White5699, @Scrubtek73, & @Bushski! Thanks for your patience.

Please confirm if the issue is resolved with Photoshop version 7.3.3.

Thanks!
Sameer K

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update: it’s working for me now! :)

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IOS 18.7.4

https://drive.google.com/drive/folders/1aqVpnHDwlIGJ_ct93H4PHRCJh7meObHL

need this working for university asap! can’t believe we have to do this everyyy time

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any updates?

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we wont get an update until they fix it in a week or two like they have before. they just don't really care or they wouldn't do this repeatedly

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I can also report this issue happening AGAIN, had the same issue a few months ago, I can’t believe we have to go through this every time they update this application.

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Community Manager

Community Manager

Thanks for the details and your patience. The team has identified this and is working on a fix.

Sameer K

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https://drive.google.com/file/d/1lrrYz_stcGJahIBFExFxVP2ZhzLoETUl/view?usp=drivesdk
https://drive.google.com/file/d/1QxMIh8fH1xwJo6AoIcBf_q_MQL0_zYse/view?usp=drivesdk

https://drive.google.com/file/d/1lrrYz_stcGJahIBFExFxVP2ZhzLoETUl/view?usp=drivesdk

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Participant

My app on my iPad shuts down with a message “This tool cannot be used because the device has free space.” I have plenty of available storage on my iPad and also on my cloud storage. HELP!!!

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Participant

Oops. I meant to say “no” free space.

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Community Expert

Community Expert

See system requirements for PS on iOS:

https://helpx.adobe.com/photoshop/system-requirements-ios.html

Photoshop on iPad requires a minimum of 2 GB to 3 GB of free space on your device to function properly, though 5 GB or more is recommended for optimal performance and file handling. The app often requires extra space for cache, temporary files, and app updates.

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Nancy O'Shea— Product User & Community Expert

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Anyone got updates? I am still unable to use PS, need it for work!

https://drive.google.com/file/d/133fxrj15XBYYlyQ5OHHVQi-zb-JDHHLZ/view?usp=drivesdk

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Molly_White5699

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Still not working for me

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Community Manager

Community Manager

@Scrubtek73 - Thanks for sharing the details. We’re unable to access the file. Share a public link here or via direct message on my profile.

@Molly_White5699 - Thanks for the comment. Please follow what @maria5ED1 has quoted below and share with us the IPS logs.

The team is aware of this issue and is currently investigating.

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https://drive.google.com/file/d/1XmtuybIZINJ7QyCIIYCm5Vez4sVKKXGG/view?usp=drivesdk

https://drive.google.com/file/d/1Y-u9fSINIFioV2jFcMJohkLI_251tflw/view?usp=drivesdk

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iPad 7th Gen

IOS 18.74

https://drive.google.com/file/d/1zFzMF408u2sqv3Jj3B351cN2i5fdegDY/view?usp=drivesdk

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