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maria5ED1
Participating Frequently
January 29, 2026

P: (Jan-29) Photoshop iPad on iOS 18.7.4 Crash at launch

  • January 29, 2026
  • 8 replies
  • 96 views

​@Sameer K ...its happening again. My iPad updated and now photoshop is crashing again since yesterday. Please help!

 

 

      8 replies

      Scrubtek73
      Scrubtek73
      Participant
      February 2, 2026

      Anyone got updates? I am still unable to use PS, need it for work!
       

      https://drive.google.com/file/d/133fxrj15XBYYlyQ5OHHVQi-zb-JDHHLZ/view?usp=drivesdk

      Scrubtek73
      Scrubtek73
      Participant
      January 30, 2026

      iPad 7th Gen

      IOS 18.74

      https://drive.google.com/file/d/1zFzMF408u2sqv3Jj3B351cN2i5fdegDY/view?usp=drivesdk

      M
      maria5ED1Author
      Participating Frequently
      January 30, 2026

      ​@Sameer K any updates? This is the 3rd time it happens to me. I need this for my business. It has been 3 days that I can't get my customers designs ready. Please help and why does this keep happening every so many months? Its so frustrating :(

        M
        Molly_White5699
        Participating Frequently
        January 30, 2026

        Is there any update to this issue ? 

          Scrubtek73
          Scrubtek73
          Participant
          January 30, 2026

          Same here, latest IoS update and PS crashes upon startup! Help, need this for work.

           

            M
            maria5ED1Author
            Participating Frequently
            January 30, 2026

            Last time another employee asked for a crash log and details on what ipad you are using and what ios version you are in. Maybe if we can all get this info for Sameer, he can help faster :(... these are instructions given last time

             

            Hi everyone,

            The product team is investigating this crash. To help us connect your reports with our internal crash data, please share iPad logs: We got the required logs.

             • Go to Settings > Privacy & Security > Analytics & Improvements > Analytics Data.

             • Find files starting with “Photoshop” or “PS” near the crash time. (Adobe Photoshop-YYYY-MM-DD-ABCDEF.ips)

             • Tap one of the entries, then use the Share icon (top-right) to save the file.

             • Upload to Google Drive (or similar) and share the link here.

            The more logs we receive, the faster the team can validate and resolve.

            Best,

            Anshul Saini

              M
              Molly_White5699
              Participating Frequently
              January 29, 2026

              Mine just did the same, was using it half an hour before and now it won’t open, I have a 7th gen iPad and iPad n photoshop are both up to date. Opens for a second and then closes

                M
                maria5ED1Author
                Participating Frequently
                January 30, 2026

                Hi Molly

                Last time another employee asked for a crash log and details on what ipad you are using and what ios version you are in. Maybe if we can all get this info for Sameer, he can help faster :(... these are instructions given last time

                Hi everyone,

                The product team is investigating this crash. To help us connect your reports with our internal crash data, please share iPad logs: We got the required logs.

                • Go to Settings > Privacy & Security > Analytics & Improvements > Analytics Data.

                 • Find files starting with “Photoshop” or “PS” near the crash time. (Adobe Photoshop-YYYY-MM-DD-ABCDEF.ips)

                 • Tap one of the entries, then use the Share icon (top-right) to save the file.

                 • Upload to Google Drive (or similar) and share the link here.

                The more logs we receive, the faster the team can validate and resolve.

                Best,

                Anshul Saini

                M
                maria5ED1Author
                Participating Frequently
                January 29, 2026

                ​@Sameer K 

                Ipad generation 7

                Updated to ios 18.7.4

                Crash log

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